Clean

Clean - They cleaned up every day of the job before leaving for the evening. Very impressive

Communication

Communication - Charlie came by on more than one occasion to check on progress and to make sure our needs were met

Quality Of Materials

Quality Of Materials - Timber tech 50 year warranty material

Quality Of Workmanship

Quality Of Workmanship - Outstanding craftsmanship. The best I’ve seen

Problem Resolution

Problem Resolution - Fidel, Douglas, Mike stayed engaged with the team and ourselves throughout the demo and build and went above a beyond to address issues that arose during the build. Repairing Areas that would enhance the look of the finished product

Schedule

Schedule - Charlie and team worked with us to insure we were scheduled before we left for vacation. Really gave us piece of mind

Recognized Excellence

Recognized Excellence - Charlie, Mike Fidel, Douglas

Areas For Improvement

Areas For Improvement - Not possible

Areas Of Satisfaction

Areas Of Satisfaction - The amount of work Crippen did on areas of the house and even dryer ductwork was exceptional

Reliable and knowledgeable people

Clean

Clean - Kept the work area safe and clean

Safe

Safe - Well done job

Respectful

Respectful - Always kind & courteous

Communication

Communication - Always updates and gives solid recommendations

Quality Of Materials

Quality Of Materials - Prime material

Quality Of Workmanship

Quality Of Workmanship - Excellent

They did an excellent job.

Recognized Excellence

Recognized Excellence - Everyone was great. They were all fantastic.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied in every area. The design and the construction exceeded my expectations.

Type of work:

Type of work: - They also did a patio and retaining walls.

Additional Comments

Additional Comments - Everything they did exceeded my expectations. The design and construction was fantastic. I couldn't give them a higher compliment.

I have received many compliment on quality of build of our screen porch and have recommended Crippen Woodwork to several friends

Clean

Clean - The crew keep the build area clean and organized throughout the project

Communication

Communication - Faith at Crippen keep me informed on schedule in inspections throughout the project

Quality Of Materials

Quality Of Materials - They used the best materials available

Quality Of Workmanship

Quality Of Workmanship - These guys are true perfectionist. All the cuts are close and tight like trim work

Schedule

Schedule - They got project done including getting project permitted from time I approved it within 1 month.

Recognized Excellence

Recognized Excellence - Faith did great keeping me informed of the progress. Charlie is also a perfectionist and saw a couple areas he wasn't happy with and had his guys fix. I wouldn't have noticed it but he did and I appreciate it because it looks better

Areas For Improvement

Areas For Improvement - none, I am totally satisfied

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work is better that expected

Remarks

Remarks - They were very responsive, and professional and provided high-quality work.

They did outstanding work! they were professional. The best contractors I've ever engaged to do work around my house.

Recognized Excellence

Recognized Excellence - I don't have anyone I would like to recognize for their exceptional service. They were all great. They were all super.

Areas For Improvement

Areas For Improvement - They did not fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the quality of the construction, their professionalism, showing up on time when scheduled to complete the work, and responding to changes we made in all of that.

Type of work:

Type of work: - I had a replacement for my outside deck.

Additional Comments

Additional Comments - They were outstanding. I could not have asked for a better experience.

Quality Of Workmanship

Quality Of Workmanship - Above and beyond

Schedule

Schedule - 100%!

Design

Design - Yes, and exceeded

Recognized Excellence

Recognized Excellence - All folks associated with our project were amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Timely completion of project, pricing transparency and knowledgeable insight

Talking to Charlie Crippen about a new deck was refreshing. Not your typical salesman. You don't get a low base price, then have to add on all the pieces you want. Charlie tells you what the total price will be and what it includes so there are no surprises at the end. We were comfortable doing business with him. The crew came out every day ready to work and, except for a lunch break, worked steadily until quitting time (or, for us, until the rain came almost every afternoon!). The whole process was pretty painless and the results are solid and beautiful.

Clean

Clean - Probably would have been cleaner, but almost every afternoon work was cut short by rain.

Problem Resolution

Problem Resolution - Only reason for 4 stars is that we still have a couple of minor problems to be resolved, but I'm confident that they will all be addressed to our satisfaction.

Professional & Organized

Professional & Organized - Yes, even their work trucks were clean and well-organized.

Value

Value - A Crippen Woodworks deck is not cheap, but it is the last deck we will need and with quality materials and almost no annual maintenance, the price is justified.

Design

Design - We incorporated a couple of Charlie's ideas and they turned out to be great ideas.

Recognized Excellence

Recognized Excellence - Our entire crew headed by Daniel and Tony arrived early, started working and worked all day. They worked well together, each doing their jobs. It was obvious they have worked together for awhile.

Areas Of Satisfaction

Areas Of Satisfaction - Overall quality of the finished deck. The ideas that Charlie had for some changes to our original plan turned out to be great and were done within the quoted price.

Additional Comments

Additional Comments - Probably the least "traumatic" major renovation we've done to our house!

Recognized Excellence

Recognized Excellence - Alex, Douglas, & Fidel

Areas For Improvement

Areas For Improvement - Everything was well above expectations

Areas Of Satisfaction

Areas Of Satisfaction - The crew was exceptional and worked together like a well oiled machine

Knowledgeable

Knowledgeable - We ran into issues with placing the railing on an existing cement deck (steel bars) and the problem was solved and the railing worked out even better.

Type of work:

Type of work: - The final product exceeded expectations and had many precision elements (such as a door to under the deck that is almost invisible).

Additional Comments

Additional Comments - We look forward to enjoying our re-decking for a long time in the future. We hire them then when it needs re-decking.

Clean

Clean - The crew cleaned up well after each day of work and were very polite.

Safe

Safe - Each day all of the equipment and supplies were packed up and stored. They did a great job of making sure no nails or screws were left behind after the project was complete.

Respectful

Respectful - They always made sure to close the fence gates when they left so my dogs would not get out. The crew were always respectful with my property and I trusted them being there.

Communication

Communication - I’d always get updates from Charlie & Fidel on when the crew would be there and how the project was going.

Quality Of Materials

Quality Of Materials - The deck they built for me was a massive upgrade from what I had before. Charlie educated me on the value of the materials that were used in the project.

Quality Of Workmanship

Quality Of Workmanship - I could not be happier with the quality of work. Everything looks amazing, is sturdy and you can tell they are masters of their craft.

Problem Resolution

Problem Resolution - I never ran into any problems during the project.

Professional & Organized

Professional & Organized - I could not be happier with how professional and courteous the Crippen team was throughout the project.

Design

Design - I was really happy with the work and would hire them again.

Recognized Excellence

Recognized Excellence - I’d like to thank everyone at Crippen for being such great partners on this project.

Areas Of Satisfaction

Areas Of Satisfaction - Speed of the project, professionalism of the crew and quality of the work they provided.

Additional Comments

Additional Comments - Thank you to Charlie and everyone at Crippen Woodworks!

I've already passed the name and number along to a neighbor!

Communication

Communication - Excellent communication. Fast, thorough, very clear. He was also very up front about our costs and what would change and by how much due to the size of the beams required.

Quality Of Materials

Quality Of Materials - Charlie was able to quickly source very large cedar beams that were required for our project.

Quality Of Workmanship

Quality Of Workmanship - Beautiful craftsmanship and we have had multiple compliments on our new pergola.

Problem Resolution

Problem Resolution - We literally had zero problems. However, any question we had was answered or addressed immediately.

Recognized Excellence

Recognized Excellence - Everyone on the team that was at our house was so professional and respectful. Everyone worked so hard and during a heat wave to get our project finished on schedule. They demonstrated remarkable work ethic.

Areas Of Satisfaction

Areas Of Satisfaction - In every way. This was literally the best and easiest project we have done at our newly renovated house.

Knowledgeable

Knowledgeable - Charlie knows the products, he knows the pricing, and he knows his team. He was spot on when it came to all of those things. And he knows what is happening, who is going to be at the house, and when. It was great to have the owner of the business have his finger on the pulse of what is actually happening within his company (a rarity in our experience of contractors and business owners).

Respectful

Respectful - We had grass in the backyard that I had just planted a few years ago, but because they worked constantly, they actually destroyed the grass around the pool, so I had to replace it.

Recognized Excellence

Recognized Excellence - I want to recognize the owner for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the quality of the work is excellent, detail and all.

Recognized Excellence

Recognized Excellence - Charlie (the owner) and Paige (the receptionist) were exceptionally prompt and responsive.

Areas For Improvement

Areas For Improvement - We highly recommend Crippen Woodworking.

The work they did was extremely professional. I'm in the trades my self, so I know the worth of a job done well. They took the time to make sure it was done right. A lot out of people are out there to take your money and run, but they did the job I wanted and made sure it was done right. I am very satisfied. I have a high standard, and they met it without a doubt.

Quality Of Workmanship

Quality Of Workmanship - I would give the quality of the workmanship a 10-star rating.

Problem Resolution

Problem Resolution - There was a part that was not level, but they worked very hard to fix it. I am very happy.

Recognized Excellence

Recognized Excellence - I would like to recognize the main crew leader, Doug and Mike and Fidel who checked in on him.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with their attention to detail. Good was not good enough for them. They made sure everything was perfect.

Additional Comments

Additional Comments - I'm very satisfied with the quality of their work. I know they were not the cheapest, but I paid for the peace of mind. The deck is 14 feet off the ground, and it is built like a tank. I could put an elephant on it. Skilled workmanship is not cheap, and cheap workmanship is not skilled. I am very happy that I paid for my peace of mind.

Professional & Organized

Professional & Organized - Absolutely the best around! We love our new deck! Charlie is ahead of everything.

Schedule

Schedule - Charlie Crippen quoted us 3 weeks and he did just that!! His employees get the job done!

Recognized Excellence

Recognized Excellence - His employees are the best! Respectful, clean and hard working.

Areas For Improvement

Areas For Improvement - Nope!!!

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish, Charlie was on top of anything that came up!

Knowledgeable

Knowledgeable - Charlie made great suggestions and implemented!

Additional Comments

Additional Comments - We can think of anything Crippen could improve! They exceeded our expectations!

This company was professional in all aspects. Charlie Crippen helped us think through options, was fair and a bit lower in price than other bids, and his team did a good job. They finished it mostly on time (only had to wait a day or so extra for parts) and addressed very minor things in a timely manner. Would highly recommend this company.

Communication

Communication - The work crew, Charlie and Paige all did a great job of communications and it was much appreciated.

Recognized Excellence

Recognized Excellence - Paige was lovely on the phone from my first conversation with her. Her enthusiasm for the company played a role in my decision. I was delighted that Charlie could offer options that I had not thought about, such as the heat of the decking material and the implications for our dog.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All of them - we are very pleased.

Recognized Excellence

Recognized Excellence - The entire Team was amazing. We especially appreciated Fidel’s ideas, care and communication throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - Design, attention to detail and permit coordination were outstanding.

Professional & Organized

Professional & Organized - They were very professional and organized.

Schedule

Schedule - They would get 5 plus stars for this!

Recognized Excellence

Recognized Excellence - I had 2 crews here off and on, but Charlie was a regular and he did a good job.

From start to finish the process was seamless, the crew {including the electricians} were professional, respectful and very, very tidy!

Areas For Improvement

Areas For Improvement - They exceeded all of our expectations. Great experience!

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship, communication and neatness exceeded any possible expectation!

Additional Comments

Additional Comments - Would recommend Crippen Woodworks to anyone. We are so pleased with our deck!

Crippen Woodworks has excellent service, they worked fast, with good workmanship.

Areas For Improvement

Areas For Improvement - Crippen Woodworks was good, quick, and did an efficient job.

Areas Of Satisfaction

Areas Of Satisfaction - Crippen Woodworks met and exceeded my expectations in all areas.

Type of work:

Type of work: - I got a rear deck removed and replaced.

Additional Comments

Additional Comments - Crippen Woodworks did an excellent, quick, efficient job just as advertised. I could not have asked for anything better. I wish every company can work like them.

CRIPPEN Woodworks is by far the best company that I have ever worked with. They were on time every day. I was kept informed about everything they were doing. All my questions were answered.
Charlie and his team were great . Mike and the other project manager were outstanding. I can’t say enough about their outstanding customer service.
I definitely recommend this company.

Communication

Communication - Communication was outstanding.

Quality Of Workmanship

Quality Of Workmanship - Workmanship was outstanding. The project managers made sure everything was up to their standards.

Professional & Organized

Professional & Organized - Very professional and organized.

Recognized Excellence

Recognized Excellence - Charlie, Mike, Paige and the other project manager. Paige was wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service exceeded my expectation.

I thought the Best Picks ratings were too good to be true for Crippen Woodworks, but when I read several of the review comments, I was convinced that this was the company I wanted to work with. We could not be happier. Charlie and everyone on his team was a pleasure to work with. Their communication, care, and workmanship was first rate. Charlie listened to what we wanted, and with his expertise and willingness to entertain alternative design ideas, we now have a beautiful, low maintenance deck and usable space underneath to meet our needs for years to come. Thank you, Crippen Woodworks!

Recognized Excellence

Recognized Excellence - Everyone we dealt with was exceptional!

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship is great. The extra effort to stylishly fill in gaps in the construction is truly appreciated.

Areas For Improvement

Areas For Improvement - Everything I have brought up to Crippen Woodworks, Inc., they have addressed.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations. From the very beginning, when he promised what Crippen Woodworks, Inc. would do to the buildup and timelines that were set, they were very timely, let me know when they would arrive, and arrived on time. Everything went well.

Additional Comments

Additional Comments - Overall, I am very, very satisfied. He was very thorough. Anything I had issues with, Crippen Woodworks, Inc. addressed and fixed. I am very pleased.

Recognized Excellence

Recognized Excellence - They made it very easy and smooth. Anything we needed they handled. I highly recommend them. We will use them again on our next project.