Amazing at every level. You hear so many nightmare stories about renovations and awful contractors. We experienced nine if that. Professional, knowledgeable, considerate, meticulous, talented and pleasant to work with at every step of the way.
Budget - We were quite unrealistic in our initial budget, and so the quote for the job was substantially higher than what we initially planned to spend. In the end, it was completely worth every penny as Creative Contracting helped us completely transform a dilapidated and outdated place that we basically used to sleep in and store our stuff in when we went down to the Shore into a gorgeous home that I would be happy to entertain in and even live in as a permanent residence. My wife and I can’t believe it’s the same place!
Additional Comments - They stayed within the price quoted for the job. It was initially much more than we had planned to spend but we were also not very realistic given what we actually wanted and the level of sophistication we were going for. They were uniformly professional and kept us updated on the progress each week. The final outcome was simply amazing. Our condo was completely transformed. The attention to fine detail was noticeable throughout.
Areas For Improvement - Creative Contracting did not fall short of my expectations.
Overall, Creative Contracting was professional and engaging. They met my expectations with regard to cost, quality, and schedule. I would certainly recommend Creative Contracting for any home remodel.
Original Design - The project definitely met my needs. Creative Contracting was willing to work with me to develop and implement a personalized scope of work. The end result was a product that met my needs and quality expectations.
Warranty Explanation - I understand how warranty issues are handled but so far I haven't needed to engage Creative Contracting over any warranty issues.
Construction Quality - The quality of materials and workmanship met my high expectations. If there were any issues or punch list items Creative Contracting timely corrected them.
Warranty - I haven't needed to engage Creative Contracting with regard to any warranty issues. The work was done right the first time.
Likely To Recommend - I have recommended Creative Contracting to several friends and acquaintances. Overall, Creative Contracting was professional and engaging. They met my expectations with regard to cost, quality, and schedule. I would certainly recommend Creative Contracting for any home remodel.
Easier Than Expected - Creative Contracting was helpful and professional throughout the entire project life cycle, from design through construction completion.
Recognized Excellence - Bob was my primary point of contact and facilitator, although Kevin and Jeff were always helpful when they were doing work on-site and Olga was extremely helpful in the office.
I would recommend them. They were GCs' for a bedroom renovation and various things throughout our house and updating and upgrading our house. They do good work. Their prices are reasonable and they're responsive. I'd give them an A overall.
They were quick. They were courteous. They were efficient and the job looks fine. So, everything worked out really well. I had a crack in the side wall of the house in the foundation so they cleaned it up and patched it up. Everything's fine. I would give the overall experience an A. Their customer service was fine, actually very efficient.
Creative Contracting were very helpful, very willing to work with me, and overall it was good. It was just an overall general remodel. I would give the experience an A+. Overall, I was very happy. I would recommend them.
They did a porch for us. I liked how he described what he was going to do and how to get it done efficiently. I thought he was pretty much on the ball. I'd give them an A- overall.
The customer service and the quality of work were great. They remodeled a family room. I'd give them an A+. I have no issues with them.
They were very responsive in everything that I requested. They got everything done in the price and the time that they originally proposed. They were very communicative throughout the whole process. It was a lot of smaller projects in many different rooms, so kitchen backsplash, some bathroom painting, and just some other repairs and things that needed fixing. It was a lot of different things. Overall, I would give them an A+.
The owners actually come and meet. They're very personable. It wasn't just through their employees, but we got to talk and all that with them as well. So that was good. They did a kitchen and after we had them do a bathroom. Overall, I would give them an A.
Their accessibility made it positive. When you're working on a big project, you want to be able to get a hold of someone and schedule meetings and get a response and they're really good about that. It was more of a carport expansion with a second-floor addition over the garage. So, it was more of an addition. I would give them a B+. Their quality of work was good. I'd be very likely to recommend them.
Creative Contracting exceeded our expectations and we are so happy with our completed home construction project. The team at Creative Contracting worked cohesively together to ensure the project ran smoothly throughout the entire "end to end" process. The Design/Build process removed the burden and cost of working with separate architect and made the entire process easy and streamlined. We could not be happier with their work, which was completed ahead schedule, and highly recommend their services.
Clean & Safe - Very satisfied with safety and overall cleanliness, but a few isolated instances where dust was not well contained (primarily concrete dust). Cleaning service at the end was especially appreciated.
Referral Program - We know that we have agreed to serve as references, but are not familiar with any other formal referral program.
Areas For Improvement - Nothing fell short.
Final Walk-Thru 2 - Yes, it was very helpful when Bob came at the end and reviewed the final details and walked through with us. It provided reassurance that all job tasks were complete and that Creative would stand behind their workmanship in the rare case that something would go wrong.
Additional Comments - We were extremely impressed that the work was completed well ahead of the original schedule, and the communication throughout was outstanding.
They did an excellent job. They did a complete remodel of a cottage that I did. It took a couple of months. They did everything—a bathroom, a kitchen, an installation of a gas fireplace. It was a huge job.
They did excellent work. It was for a powder room.
They do excellent design and excellent quality. The last job they did for me was a fireplace installation with a TV above it. It was clearly an A.
I liked the design. Bob gave us some ideas for things we would have never thought of, and I was really impressed by that and he stood behind his work. Our kitchen, we had our kitchen redone. I would give them an A. It's been a year but they could have done some stuff better.
I did have a positive experience initially. They were friendly, on time. They were doing additions and finishing basements and things like that. Overall experience I would say a C. They could have done some stuff better.
There were some pluses and minuses. I think the last project they did, it just seems like overall I think it was just certainly overpriced for what they did and it just took, they really just dragged their feet when they got toward the end of the project. They were basically redoing a bathroom. I think I'd give them a C. A lot of times they had to come back and fix things or do things over again. Once it was completed I thought it was actually very good, once they got there. I guess the last, maybe third of the project it just seemed like it took longer and longer for them to come out and get a crew to finish the job.
I just wasn't satisfied with the way the job was done, and I wouldn't recommend them. The owner never came out and saw the job. When it was done, he had one of his technicians doing it. He did the best he could, but we wound up having it redone. We were just not happy at all. Our neighbor recommended him and was happy. We were just kind of unhappy that the owner never showed up even to review the job when it was finished and then about two weeks after it was over he said, oh I'll come out and look, well oh it's too late now. They were doing a bathroom, this little single vanity, like a half bath. We had other neighbors and they were very happy. They had an extensive job done. We had a very small job so whether that just didn't warrant them to be as concerned or diligent in looking at the job.
The quality of their work was excellent. had a vanity replaced and sinks in the bathroom. I'd give them an A.
They were just really professional and on time. The work was done quickly and looks great. They were helping close off a wall in our basement. They also repaired a ceiling issue we had in our family room and did some painting for us in a bathroom. Everything turned out great. It was almost a year ago now, about a year ago. I'd give them an A.
I liked everything. From beginning to end, they were really great. We didn't wait long to get the estimate. Once we approved the estimate, everything went smoothly. We chose all the things that we needed for our new kitchen, and everything just happened really timely and really well. The work was excellent with no complaints.
They're professional. They've done a lot of work for us over the years, and everything they've done has been done properly. They clean up after themselves each day when they leave, so I have no problem. They've been very good for us. They put in a couple windows, a bay window, a kitchen floor, a new roof, some new siding—they've done quite a bit of work for us. I'd give them an A.
They did some work for me. They were very thorough and very clean. The services were perfect, and what I asked for. They were doing just small interior remodeling. I'd give them an A.
My first project with them was very positive. The second one—not so much. It wasn't the same quality of work as the first one. They were about three years apart. They were just doing different types of remodeling. I'd give them a B.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Creative Contracting, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys