I appreciate the professionalism of the design specialist who answered all of my questions. I am very satisfied that they are a local company and do their own installs.
I received wonderful customer service from the appointment scheduler, Ann the consultant and follow up.
Very efficient installation. The quality of the product is very good.
My in home consultation went very well. The tech was very professional. He related to us very well. He asked a lot of questions on what we were looking to do, and how this project would relate to our everyday lives and that was a plus. He was on time and made himself available to go in deeper and meet any needs we required for this project. Our installation technician called me about thirty minutes before they showed up which was great. They confirmed our time. They were very professional throughout the installation. They asked me if I had any questions. They were very down to earth and asked me if I wanted to see the installation along the way. They continued to check in with me which was a positive. Once it was complete, they did a validation with me to make sure everything met my needs. Everything went well. The one thing I would criticize is the installation appointment was pretty far out. I wasn't expecting to wait two and half months for installation, but it was worth it. I loved the entire experience
From the start till the end, everyone was really nice. Hailey paid a lot of attention to details to meet my wants and needs. They were also really timely and professional, and I'm overall satisfied with them.
Closet America was very professional, the team came in, had a plan in place, told them what I wanted, gave me an estimate without any strings attached. It was very straightforward, no hidden agenda, no hidden fees.
They did a wonderful job, and I love my closet. I have more storage now and I have recommended them to a couple of my good friends.
Closet America does amazing work and the person who came to my home was phenomenal.
Their product is high quality at a fair price. They did my master bedroom closet and that is why I returned to them for my pantry. My installer even showed my a special place where I could hide things!
Foremost, i’m very pleased with the performance, the product, the sturdiness, and how they were quite professional. They got everything right, and I would recommend them 100 percent!
We love our new closet, but would warm them of the cost........
From our first meeting with our consultant to the installation team everything was great!
The finished product is great, it was just a really long lead time to get them installed after putting down a deposit.
The technicians were on time they were. Efficient and very professional.
Closet America did an excellent job with my closet. The designer is very detailed on everything and all possibilities we can do for the area. The product is high quality, not like the IKEA ones, definitely better and more beautiful.
Designer created a design that meet my needs; installers were prompt and left the area neat. Love what they did.
Everything that was installed is top quality and looks good.
They were very clean, professional and did the job in a timely fashion. I was very happy. They were also very good about keeping me informed of the time frame they would be installing. I always knew when they were coming and what time they were coming. They were very accurate.
Great product. Built in MD
I had a great experience from start to finish.
They did an excellent job.
Everything was flawless from the consultation to the installation.
The whole process and communication has been wonderful. Everything happened on time. All the products look wonderful and work really well.
We has an incredible experience with Closet America from our first step in their impressive showroom. In the showroom, the staff were incredibly welcoming, accommodating, and informative. We were surprisingly able to schedule our consultation for that night and the designer was prompt and super engaging and helpful in designing our closets. This was a new process for us and she made it easy, helping us talk and think through our needs and decision. The installation was also easy, with the installers being prompt, skilled, and friendly as well. We're so happy with the end results, which have transformed our lives and makes us happy every time with walk into our closet, which seems so much more spacious now.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Closet America as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys