I was initially unhappy with the outcome of one closet and Kristin called me less than 24 hours later. She redesigned and had it fixed within 2 weeks. Absoloutely amazing
I requested that my units go from wall to wall and they are not as I requested. They added side strips that take up space. I requested that the shelving be wide enough to put two stacks of folded shirts, sweaters, or jeans side by side and they are not wide enough to do this. I waited for 3 months for an install and feel cheated. Should have went with another company. I have two more closet to do, but I WILL NOT USE Closet America. I also made this known to management and they did nothing.
They were quick, reliable and the quality was definitely there, though I think the price was a bit high.
Very professional from start to finish.
The consultation through the installation was professional, and the timeline was accurate. They were very respectful and wore masks. They made sure I was pleased before they left.
The customer service and coordination with the project manager was seamless!
I thought the overall experience was great!
I love the closet.
Closet America was very good and cleaned up very nicely.
They were very hard to get in the beginning. It was a terrible process, and they know it.
They did an awesome job!
they arrive on time, complete the work as specified, and they clean up so it looks like no one was ever in your home!
The two men took there time and check everything all over to make sure it was installed. They did a excellent work. I appreciate them both for helping change out my old into new.
Highly recommended. The design consultation was flexible with our time and very thorough with the initial design. Installation was on time and installers called ahead. Any slight deviation from the original design was immediately brought to my attention. Highly professional
We were really happy with every staff member we encountered.
They did a really good job coming up with the designs for me. They worked with me with my requirements and came up with a good solution.
They're good quality products. They have good customer service. I wish it was a little more affordable, but it's good stuff.
The designers and installers were very knowledgeable about the product and what could be done with my space. All were extremely efficient, competent and professional. My closets look great! I’m so happy that I used Closet America.
Molly designed a great pantry that looks amazing and is very functional. Mark completed the install in a timely and professional manner. They both were amazing. Everyone that I spoke to was very responsive and helpful.
I am very well satisfied with the product I got. It satisfied my needs and I don't regret doing it. I was expecting it to take up a lot of space in my bedroom, but it took little space. It was worth the money I spent.
This is my second time using Closet America. The quality of the materials and construction is top notch. And the designer seeks to create the closet to meet your unique needs. This time around I had 2 closets done, both the same size. But both closets were constructed very differently because my daughter and I had very different needs.
We loved our master bedroom closet so much, we called Closet America again when we wanted to make our boring laundry room into a mud room. Specifically, I wanted to use the same designer as she was fantastic to work with and very creative. Thankfully, three years later, Nyasha is still with the company and she came out and designed our laundry room with wonderful results. It says a lot that Closet America retains their sales/design staff, obviously a great company to work with, and a great company to work FOR. We will be calling again when we remodel the kitchen and need a fabulous pantry!
I am very impressed with closet America. The guys that came to the house, Mike and Trey, were very efficient.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Closet America as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys