Customer service is great, but we felt we paid too much for what we got.
I highly recommend Closet America! Excellent job!
Great designer and installer. Did exactly what we agreed upon
I have already recommended them.
The process was efficient, and I was felt like it was catered to me as the customer.
I highly recommend Closet America.
I would not recommend simply because of my terrible experience. Yes, they tried to fix it, and I ended up going with it because of the invested time. Still not 100 percent pleased with their customer service.
Excellent quality. First rate customer service. Installation was professional. Very happy with the experience.
Closet America was timely, professional, economical, and easy to work with
Heather walked me step by step and created my dream closet.
Very competent, detail oriented, knowledgeable, and professional.
Punctual, communicated from start to finish!
High quality materials used; a valet bar was an absolute positively excellent suggestion - I love it and use it daily. A feature I've never had and didn't know I needed! Had trouble was a drawer installed and they came right out and fixed it. So follow up service is excellent also.
Everything from design to scheduling, installation and follow up was exceptional. We adore our gorgeous closets.
Kenny is the one who came to do the estimate. He was very calm, reassuring and knowledgeable. He was great to work with.
We had a few misunderstandings. The person who helped us was absolutely wonderful. The process and visitation was so long. I love the work and all the people we worked with. The process is so long that I wish it was a little better. Everyone else was amazing.
They did an excellent job. I've had them do five closets for me so far, and I've been happy with the results.
They are very good, nice and patient. They make sure they give the customer what they want. The quality of the product is great.
I got a better price from them.
All I can say is that we are extremely happy with our new closet.
The team is very responsive and does a quality job.
I received excellent service!
It is really good quality.
It was a great quality and easy installment.
The initial process was easy and good. There were some issues in the measurements that were taken that resulted in confusion and issues. At some point, I was about to cancel the contract. Once those were resolved, everything went well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Closet America as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys