In addition to following our state mandated safety requirements, we are also instituting our own Client Care Protocols:
OUR ADDITIONAL REQUIREMENTS
• Provide hand washing station at each job site
• Take temperature of all personal before entering the job site
• Isolate work area from occupied living space using plastic walls and zipper doors
• Seal the HVAC return air ducts to further isolate work area from living space
• Install negative pressure exhaust air system in work space
• Require Homeowners and occupants to wear cloth face covering as per CDC
Recognized Excellence - chris went above and beyond .he made some changes that worked out very well.
Quality Of Materials - I would give them 10 stars!
Recognized Excellence - I want to recognize TJ and Jesse for their exceptional service.
Areas For Improvement - None, everything was fantastic!
Areas Of Satisfaction - The basement is more than we ask for! It's phenomenal!
Susan understood what we were looking forward and did a excellent design. Chris was able to communicate with us on the project updates.
Recognized Excellence - Jay and his staff have been on time delivery, creative and innovative in their response to our project(s)
Areas For Improvement - Professional in every way and communicate effectively
Areas Of Satisfaction - always exceeds our expectations
Additional Comments - Wish every company worked as well as this company with us - they have been exceedingly wonderful - we give them 100% approval in all areas
Recognized Excellence - Zak was fantastic as a project manager. We enjoyed our interactions with Dan and all other members of Cipriani
Recognized Excellence - Ken and Jake have been great!
Second time we used Cipriani for renovations. Both times our teams were wonderful.
Recognized Excellence - Our team was terrific!
Areas Of Satisfaction - Completely satisfied
I found Cipriani Remodeling Solutions to be very comprehensive in their redesign of my bathroom and kitchen. They were honest, always approachable and available for any questions!
Recognized Excellence - Melissa Firth, my designer, has been great with moving things along. She has been very patient and thorough as we uncovered delays and did her best facilitating on moving forward. She was on top of items that were sent incorrectly to ensure there was a timely resolution. Jake Moon, my project manager, was also very accommodating, easy to work with, was timely. He was on top of everything with making the project feel as if there was nothing going on!
Areas Of Satisfaction - They met and exceeded my expectations with everything.
Additional Comments - I am happy I chose Cipriani. Given the supplies coming in with delays and everything else that has happened, they have been so involved in making sure I am always aware, knowledgeable about what's going on and what is going to happen next. I can't imagine doing this project with anyone else!
I was very impressed with their care with the house. I was also very impressed with the amount of time they gave us and getting it done.
We have used Cipriani twice now and remain extremely pleased with the organization design communication quality workmanship
Clean - Always leave things better than when they came
Recognized Excellence - Shawn Mertz is an amazing carpenter and job site foreman. Anne van de jrin was our designer. Well done and thank you
Areas Of Satisfaction - Organization and coordination
See comments below.
Schedule - It is understood that there were some project delays that were attributed to COVID-19 that were beyond Cipriani’s control. Cipriani worked with us to mitigate its impact. ‘
Recognized Excellence - Anne Van de Rijn provided exceptional guidance, communication, and design creativity. She was the primary reason that we elected to choose Cipriani. She advocated for our concerns throughout the entire process.
Areas Of Satisfaction - Trim work was precise, dust control measures were effective, scheduling of trade partners was communicated well, project manager regularly communicated what would be expected to be worked on each day
Recognized Excellence - Dan Schmidt was amazing to work with on our project. He listened to our ideas and made it come to life. Chris Meudt was our project manager, who worked with exceptional craftsmanship. We couldn't have asked for a better team!
Recognized Excellence - Shawn Mertz provided us with exceptional service from Cipriani Remodeling Solutions.
Areas Of Satisfaction - Cipriani Remodeling Solutions met our expectations with meeting the schedule and addressing issues on site.
I will recommend Cipriani to a friend, assuming that friend has money and is looking for an upscale renovation.
Recognized Excellence - Ken Endt, my designer. Ken was a lot of fun. We spent a lot of time in the design stage so everything would come out all right. And it did! TJ Taylor, my project manager. TJ was prompt everyday, and was very knowledgeable. I trusted him with the work that had to be done.
Recognized Excellence - Melissa Firth and her cohort Shawn. On a scale of 1-10 I give them an 11.
Areas For Improvement - None I can think of.
Areas Of Satisfaction - Finishing on time with no excuses.
I absolutely, 100% would recommend Cipriani Remodeling Solutions to anyone.
Recognized Excellence - Shawn Mertz did an excellent job both as project manager and craftsperson. He did high quality work, communicated well on project schedule and design details, and ensured subcontractors performed quality work and were on site as needed to maintain schedule and
They have been amazing to deal with!
Recognized Excellence - I would like to recognize Mellisa, Frank and Jake! They are all wonderful with great communication skills!
They were very easy to work with and very professional.
We are very pleased with the work that they performed and all of their staff. It was a great experience from start to end.
Cipriani did a great job of making my dream kitchen a reality. I love my new kitchen.
Competent and professional. Cipriani gave special attention to prepping the area involved and maintaining a neat and safe environment. For the most part all of the subcontractors worked well in conjunction with one another. things seemed to go according to plan. It was nice to have an interior designer component which the company did not have when I utilized Cipriani in the 90's and 2000.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cipriani Remodeling Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys