In addition to following our state mandated safety requirements, we are also instituting our own Client Care Protocols:
OUR ADDITIONAL REQUIREMENTS
• Provide hand washing station at each job site
• Take temperature of all personal before entering the job site
• Isolate work area from occupied living space using plastic walls and zipper doors
• Seal the HVAC return air ducts to further isolate work area from living space
• Install negative pressure exhaust air system in work space
• Require Homeowners and occupants to wear cloth face covering as per CDC
Great quality work and they took care of every detail. The process was painless.
This is our second Cipriani home improvement project. We would highly recommend your company based on our complete satisfaction for both projects.
Respectful - Zak and Danny were an awesome team!
Communication - Zak answered any/all questions promptly.
Quality Of Materials - Beautiful
Expertise - Workmanship was quite impressive.
Schedule - Our project was completed quicker than expected.
Sales Knowledge - Kelsie walked us through the project, helping us select the materials we needed.
Recognized Excellence - Zak is an asset to Cipriani. His work ethic is impeccable. Prompt, courteous, and talented. Thank you Zak (& Dan)
Areas For Improvement - We would highly recommend Cipriani to anyone considering a remodeling project ( and have done so )
Areas Of Satisfaction - Quality workmanship, wonderful craftsmen with great work ethics. You stand behind your work.
They have an excellent communication and partnership with the design team I worked with.
Recognized Excellence - I would like to recognize my designer, Anne V. for her exceptional service.
Areas Of Satisfaction - They met my expectations in all areas.
Additional Comments - I would like to share that I already have recommended them to 2 people.
Great carpenters and subcontractors for electrical & plumbing. Clean up grew was great.
Additional Comments - They did a beautiful job . Extremely happy with end product!
Recognized Excellence - Susan Churchill Jim Zuchowski. Chase. Kevin Brennan
Areas For Improvement - Followed through on everything they said they would do
Areas Of Satisfaction - Met all expectations and exceeded many including design assistance, keeping the project on schedule, attention to detail and overall expertise
Additional Comments - Everyone who worked on our project including all subcontractors treated our home with respect. All were friendly and kind
I recommend Cipriani Remodeling Solutions to anyone looking for a kitchen renovation. Ken did the best plan for my needs and budget.
Project manager Ray attended to all details to make the design come out as planned.
Materials were very handsome and installed beautifully. I have the most beautiful kitchen thanks to my friends at Cipriani.
Quality Of Materials - Beautiful quartz countertop, good quality cabinents, sink and faucet
Quality Of Workmanship - Workmanship by Ray - very good
Top notch company would not hesitate to use again
Types of work - This was a medical office remodel
Recognized Excellence - Everyone on this project was awesome. Susan Kevin and zac in particular
The first word that comes to mind when I think of Cipriani Remodeling is thorough.
Respectful - The pre-construction meeting was helpful in communicating how the project would flow. We decided where materials would be stored, where cars would be parked, and which door would be used. This communication enabled me to keep the work area cleared and my new puppy safe!
Communication - Communication is a strength worth highlighting. The designer and project manager kept in constant communication throughout the project. I was never left wondering about what was happening when!
Quality Of Materials - Cipriani uses high end products that will last.
Quality Of Workmanship - TJ's work is outstanding, and I feel proud to show off my new bathroom!
Professional & Organized - The detailed binder indicates all the materials and work that is agreed upon.
Recognized Excellence - Susan (Designer) and TJ (Project Manager) were delightful to work with in creating our remodel.
Areas Of Satisfaction - The attention to detail
Additional Comments - Thank you for being a company that stands by your work!
Areas Of Satisfaction - Kelsey gave us fantastic support and guidance with the design aspects of our kitchen which we greatly appreciated. TJ always communicated with us and kept us apprised of status and how things were progressing with our project. He also consulted with us and made good suggestions on build out decisions that we might not have otherwise considered.
From the start, we appreciated the thoroughness and professionalism of each Cipriani team member. Timelines were adhered to and promptly communicated.
Recognized Excellence - Ray Quigley was so easy to work with. We appreciated his commitment to the project, suggestions and attention to detail. We also loved Anne’s design expertise and recommendations.
Additional Comments - We are absolutely in love with our new kitchen, and refreshed family room, laundry room, powder room and foyer spaces.
yes---absolutely would recommend Cipriani Remodeling Solutions
Recognized Excellence - Jim Zuchowski----project manager-----he was exceptional in every way-----he not only coordinated all the sub-contractors extremely well, he also performed actual critical parts of the total job himself, at all different phases of the project----he was on top of everything from start to finish----he also has excellent communication skills, & he kept me totally informed every day----also Melissa Firth---she had everything to do with helping me to arrive at a design that was workable & beautiful-----looking back her design work, & knowledge of the windows, floors & all other aspects of the construction, brought together a great "plan", that Jim, & the sub-contractors executed, to bring about the final results----these 2 individuals are excellent in every way !!!
Areas Of Satisfaction - I believe all areas were excellent
Cipriani Remodeling did a Excellent job of remodeling our kitchen. They gave us a schedule of work and met it! Their concern for quality and our happiness with the job was exceptional.
I'm not just likely to recommend them, I already have done so. My experience with Cipriani was not only the best one I've ever had with a contractor who handled a home improvement project, it was the best I've ever had as a customer ANYWHERE.
Areas Of Satisfaction - All. I was genuinely amazed by how thorough and thoughtful everyone was. TJ's attention to detail was beyond anything I could have imagined.
Additional Comments - I felt like I was treated like I was a member of the Cipriani family and that everyone had my back. It was kind of astonishing.
Loved my designer and Pete from day one. Melissa and I clicked immediately
Clean - I never came into a messy work place.
Communication - If they were not available at the moment I needed them I never waited an unreasonable time
Problem Resolution - There were problems several in fact but they were resolved without issues.
Value - I am sure this project could have been done cheaper however the time and professionalism well made up. I know why the cost is high. They hire extremely good people and craftsmen
Sales Knowledge - Melissa is simply amazing. If she didn’t know something about a product she got the answer. I most appreciate a person doesn’t just guess. I began as a client and now has become a friend.
Design - She suggested a kitchen layout I’m in love with. The Convenience is more than I could have imagined. I was still cooking in my original 1978 kitchen
Recognized Excellence - Melissa Firth and Jim Z. Special attention and assistance by Ken and Pete
Areas Of Satisfaction - Through this entire process I said that Cipriani‘s best quality is the employees they hire. I’ve met so many wonderful craftsman and two fabulous designers that’s what makes Cipriani so special in my opinion it’s the people Jay hires. I hope he knows that Because I lived away from my home during the construction your crew was kind enough to even grab my mail daily and just throw it in a box inside the house what else could I possibly ask
Recognized Excellence - chris went above and beyond .he made some changes that worked out very well.
Quality Of Materials - I would give them 10 stars!
Recognized Excellence - I want to recognize TJ and Jesse for their exceptional service.
Areas For Improvement - None, everything was fantastic!
Areas Of Satisfaction - The basement is more than we ask for! It's phenomenal!
Susan understood what we were looking forward and did a excellent design. Chris was able to communicate with us on the project updates.
Recognized Excellence - Jay and his staff have been on time delivery, creative and innovative in their response to our project(s)
Areas For Improvement - Professional in every way and communicate effectively
Areas Of Satisfaction - always exceeds our expectations
Additional Comments - Wish every company worked as well as this company with us - they have been exceedingly wonderful - we give them 100% approval in all areas
Recognized Excellence - Zak was fantastic as a project manager. We enjoyed our interactions with Dan and all other members of Cipriani
Recognized Excellence - Ken and Jake have been great!
Second time we used Cipriani for renovations. Both times our teams were wonderful.
Recognized Excellence - Our team was terrific!
Areas Of Satisfaction - Completely satisfied
I found Cipriani Remodeling Solutions to be very comprehensive in their redesign of my bathroom and kitchen. They were honest, always approachable and available for any questions!
Recognized Excellence - Melissa Firth, my designer, has been great with moving things along. She has been very patient and thorough as we uncovered delays and did her best facilitating on moving forward. She was on top of items that were sent incorrectly to ensure there was a timely resolution. Jake Moon, my project manager, was also very accommodating, easy to work with, was timely. He was on top of everything with making the project feel as if there was nothing going on!
Areas Of Satisfaction - They met and exceeded my expectations with everything.
Additional Comments - I am happy I chose Cipriani. Given the supplies coming in with delays and everything else that has happened, they have been so involved in making sure I am always aware, knowledgeable about what's going on and what is going to happen next. I can't imagine doing this project with anyone else!
I was very impressed with their care with the house. I was also very impressed with the amount of time they gave us and getting it done.
We have used Cipriani twice now and remain extremely pleased with the organization design communication quality workmanship
Clean - Always leave things better than when they came
Recognized Excellence - Shawn Mertz is an amazing carpenter and job site foreman. Anne van de jrin was our designer. Well done and thank you
Areas Of Satisfaction - Organization and coordination
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cipriani Remodeling Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys