Cipriani remodeling did a fabulous job on our kitchen. Michele helped us pick out everything from cabinets, to flooring, tiles to light fixtures and the kitchen sink. Nick communicated regularly and our project was completed on schedule.

I believe the cost of Cipriani makes it prohibitive for many people. If I were to recommend Cipriani I would feel compelled to mention that they need to be prepared for the price to be on the high side.

I would (and have) recommended Cipriani to others but caveat it noting the high cost.

Although you will read negative comments, we highly recommend Cipriani. As the project progressed, we learned to trust them to finish the job and discovered their satisfaction was our satisfaction.

Clean

Clean - Shawn ensured everything was clean each day.

Safe

Safe - Shawn ensured everything was safe each day.

Respectful

Respectful - Shawn was awesome, easy to work with.

Communication

Communication - Shawn was awesome, easy to work with.

Problem Resolution

Problem Resolution - Shawn addressed my changes to the tiles since they were not as expected and also the paint color.

Professional & Organized

Professional & Organized - Shawn was awesome. Shawn did my bathroom as my first project and I requested for Shawn to manage the kitchen remodeling.

Schedule

Schedule - Shawn has a plan and when if something needed to be adjusted Shawn communicated very well.

Recognized Excellence

Recognized Excellence - Shawn Mertz

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - They addressed any problems and they also addressed the floor issue on the previous project.

Recognized Excellence

Recognized Excellence - Mark, our on site guy, was awesome!

Areas For Improvement

Areas For Improvement - They met our expectations

Areas Of Satisfaction

Areas Of Satisfaction - Michelle knew what we wanted and made planning and choices very easy.

Additional Comments

Additional Comments - It was a great experirnce.

Really appreciated the full service from design selections to installation to quality assurance final. Everyone including subcontractors were respectful and professional. The dust control during installation was phenomenal.

Clean

Clean - Every day cleanup was superb

Communication

Communication - Project manager was there every day to supervise subcontractors. He always conferred with us on installation questions and provided excellent design change options for us to consider. We always felt included in the process every ste of the wayp

Quality Of Workmanship

Quality Of Workmanship - We are loving the new look of the bathrooms

Professional & Organized

Professional & Organized - The process used was easy to understand, facilitating each step, and efficient

Schedule

Schedule - Actually, completed ahead of plan which was great

Value

Value - Cipriani was not the lowest estimate for the job that we received. But the final product was well worth the price. A very good value.

Recognized Excellence

Recognized Excellence - Shaw Mertz and Susan Faramelli

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Dust control and professionalism. Everyone always listened to our concerns and included our input.

Additional Comments

Additional Comments - It was a wonderful experience without drama or anxiety.

This was the first project where I hired a company to do the design and construction from start to finish, I usually handled the design, hiring each professional, ordering the supplies/fixtures etc. etc. That process never goes smoothly and can be very overwhelming and frustrating throughout the construction. They handled all of that and every issue that came along, and Tamara helped with the design.....this did come at a cost that I had a hard time swallowing but in the end it turned out beautiful, and I know it is all done correctly....for my own peace of mind, I trusted the team and with little stress, anxiety and frustration on my part it all worked out.

Types of work

Types of work - and extra room reconfigured

Value

Value - First time I went with a start to finish design and construction team, usually did all that stuff myself which can be very daunting and overwhelming most of the time......it was pricey for sure but worth it for this project and my mental well being, They were great

Recognized Excellence

Recognized Excellence - Well Tamara, Ray and Danny and I think Kevin, the person who did the final inspection and punch list, he found things I didn't even notice....that's a good thing. Ray, Danny and Tamara listened to my continuous concerns patiently.

Areas For Improvement

Areas For Improvement - I honestly can't say they fell short on my expectations, I have high expectations when it comes to details and the way it looks in the end, I know they seem to know their stuff and were on top of things behind the walls which does give the homeowner peace of mind....this did come with a price though and Tamara worked hard to make sure the important things were included but helped to keep the total costs down overall.

Areas Of Satisfaction

Areas Of Satisfaction - They were very time conscious, left the work site neat everyday, responded quickly to texts with concerns that we had during construction and patient with my many concerns and questions along the way.

Additional Comments

Additional Comments - Thanks to the whole team, everything came together and worked itself out just as you kept reassuring me all along the way,

We already recommended one our neighbors to Cipriani and they are having work done.

My experience was great. It was a straight steady process that went smoothly from start to finish. They came up with a detailed plan from start to finish of what was happening each day in writing so I could keep track and know what was going on and to keep up to address any issues if there were any. Everyone was nice, friendly, and made it feel as though I was in good hands. I also liked how I could always get in touch with someone in a timely matter to address any issues with the project. The finished design was amazing and blew me away and just love it

Types of work

Types of work - Living room and hallway remodeling

Communication

Communication - Communication was great, always had someone I could talk to and address any issues or plans.

Recognized Excellence

Recognized Excellence - Anne and Tamara for walking me through my project and being my design together. Jim and Dan for building. Also being able to communicate with everyone and solving issues that would pop up really quickly. Everyone was easy to talk to and made it feel like everything was in good hands

Areas Of Satisfaction

Areas Of Satisfaction - As a first time for me I was satisfied with everything, no problems or any real delays. Everything just moved at a nice steady pase until completion. Everyone was nice, friendly, and available when I needed something to talk about.

Recognized Excellence

Recognized Excellence - Kathryn was great at listening to our needs and concerns and was able to improve our kitchen and adjacent living space beyond our expectations, and Shawn's attention to detail and Mark's dedication and reliability were key to the project.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and attention to detail were better than we could have hoped for.

Additional Comments

Additional Comments - We are confident that the finished product will serve our needs well into the future, and know that we can count on Cipriani should we need any additional services or assistance.

Design

Design - Went above and beyond with design ideas which really enhanced the project’

Recognized Excellence

Recognized Excellence - Melissa and Rob

We had an amazing experience with Cipriani Remodeling Solutions. They were very helpful, honest, always easily accessible, and ready to take care of anything we needed. They worked with us from a budget standpoint, which we appreciated, to make sure we could afford everything we wanted to do.

Types of work

Types of work - Our work consisted of a bedroom and bathroom addition.

Safe

Safe - We have small children and a dog, and we appreciate the job site being safe.

Sales Knowledge

Sales Knowledge - We still chat with our salesperson. I just sent her a picture of the room now that it was finished, and she was great.

Design

Design - The project has definitely met my needs.

Recognized Excellence

Recognized Excellence - I would like to recognize Kathryn and Melissa, as our designers were phenomenal. Jim, our project manager, is the best. He was great with our kids, our dogs, and us. He was even communicative after hours to address any problems or concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Cipriani Remodeling Solutions met my expectations in all areas. We love it. We had neighbors say it looked phenomenal. I can't tell the difference between the original house and the addition.

Additional Comments

Additional Comments - I am really glad we went with Cipriani. I appreciate the work, and I won't go anywhere else. It will be a while, but in the future, I will go straight to them.

Recognized Excellence

Recognized Excellence - I'd like to recognize the designer, Kesey Glenn, and the project manager, Shawn Mertz for their exceptional service. I'd also want to mention a worker named Mark, who was superb, but whose last name I don't remember.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded in everything else; on time, efficient, extremely professional, work beautifully, perfectly done, went above and beyond with requests, very respectful of me, my home and my pets. I have a beautiful kitchen and it is perfect.

The reason for recommending Cipriani is simple...trust. I trust them in my home, I trust them to do a great job, I trust them to deliver a remodel that has amazing quality.

I would absolutely recommend Cipriani to friends and family. My experience with the Cipriani team was a complete professional collaboration from the start.

Clean

Clean - The dust protection that Cipriani provided during the project was outstanding. I was pleasantly surprised at the level of effort the on-site crew went to, to keep the construction dust and debris to a minimum. My neighbors remarked at how clean Cipriani kept the job site clean outside on my property. Everyday the site was cleaned up and any construction material outside was left organized and covered.

Safe

Safe - Cipriani and their trade partners exercised safety precautions during the project.

Respectful

Respectful - Cipriani staff and their trade partners were extremely respectful and I really enjoyed being a part of the project as it was implemented. Even something as simple as listening to music on the job site, the person would ask permission before they would turn on a radio. If someone came in on the part of the house that wasn't under construction, they would either take their shoes off or cover their shoes with the floor protection shoe covers.

Communication

Communication - Communication is where Cipriani excels. No question went unanswered. I could ask any question from any Cipriani team member or a trade partner and they were happy to answer or provide feedback.

Quality Of Materials

Quality Of Materials - I am so happy with the addition, new Provia windows, and kitchen. Cipriani went above and beyond to match my house siding color and roof color and materials. However the smallest detail gets the most attention and that is the round bead that was used around the windows and door ways. I have had so many people comment on the round bead and what a classy statement it makes for the remodel.

Quality Of Workmanship

Quality Of Workmanship - The quality is second to none. I am the lucky recipient of some beautiful crown moulding in my kitchen, round bead through out the house, custom window sills, an exquisite barn door and so many other features that now make my home personalized to my needs now and in the future. After this remodel, I can comfortably stay in my home as my forever home.

Problem Resolution

Problem Resolution - This is another area Cipriani excels in. There were some challenges with building material supplies but Cipriani reached out to many suppliers to get the materials needed to match the addition exterior into the existing house exterior.

Professional & Organized

Professional & Organized - Everyone at Cipriani is focused on providing top level customer service and it shines through with how well they are organized and the professionalism they bring to the project. I live in a community with an HOA and during the application process, Cipriani submitted a binder with the plans for the project. The HOA application went smoothly and was approved almost instantly.

Schedule

Schedule - 100% Kevin at Cipriani sent over a huge schedule chart was put up and every week I could look at the chart and know what would be accomplished that week.

Value

Value - Absolutely. Being on-site during the project and seeing first hand the level of effort, product/material quality, and the craftsmanship that it takes to build a successful project that exceeds customer expectations and meets every changing building codes, I feel like my money was well spent.

Sales Knowledge

Sales Knowledge - The sales process was easy, the design of the addition and kitchen remodel sold itself.

Design

Design - I couldn't be happier with the design, I have a dream kitchen with a butler's pantry, my home office designed as a future four seasons room, new windows throughout, and everything flows seamlessly.

Recognized Excellence

Recognized Excellence - I would like to recognize and give my heartfelt thanks to the following professionals: Melissa for taking my call, bringing Kelsey onto the project, and to both of them for designing my dream home. Their eye for design will forever be attached to the butler's pantry. To Nick Z, for being a phenomenal project manager, great collaborator, and overall a perfect personality to work with. To Rich, for being a sound board to bounce questions off of, above and beyond customer service skills, great carpentry work, and was fantastic at providing the long view of the what would be the finished product. To Andre, incredible eye for detail, artisan quality for the crown moulding install in my kitchen, and your fun presence on the project site. To Dan B, Austin, Mark, Doug, and Jessey, you guys brought top notch carpentry workmanship and an outstanding focus on exceeding customer expectations. To Jesse, every time a compliment is made on the round bead, I will remember how meticulous and refined your workmanship is, I hope you are enjoying retirement.

Areas Of Satisfaction

Areas Of Satisfaction - I feel like the experience as a whole exceeded my expectations. Halfway through the project, I wanted to purchase another home because I enjoyed watching my vision come to life and wanted to extend the excitement to another project.

Additional Comments

Additional Comments - I would like to recognize and give a heartfelt thanks to Cipriani's trade partners: Tom McCall (addition foundation), Roger MacMichael (excavation), JA Fine Construction (roof trusses and framing), Gasper Roofing and Siding, Neal Bros Plumbing (John), ERH Power (Joe, John, and Trevor), Universal Supply, Peter Lumber, Carter Lumber, ABC Supply, Billows, Avalon Flooring, and Top Knob.

Recognized Excellence

Recognized Excellence - Anne’s design sense made everything work. Andre produced high quality work and was a joy to have around.

Recognized Excellence

Recognized Excellence - Nick, Doug, and Melissa - they were fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - workmanship, communication, schedule

Additional Comments

Additional Comments - The team was beyond wonderful and I'm so glad I went with Cipriani! Our house feels amazing and the team treated it with the utmost respect. Thank you!!!!

Recognized Excellence

Recognized Excellence - Everyone we worked with! Kathryn, Shawn, Dan, Kevin all were a pleasure to work with.

Areas For Improvement

Areas For Improvement - Cannot think of anything that could be improved. Don’t mess with perfection!

Areas Of Satisfaction

Areas Of Satisfaction - In every way! From planning to design to installation it was wonderful.

Additional Comments

Additional Comments - First rate all the way.

I 100% recommend Cipriani’s. Great team all the way around from beginning to end.

Design

Design - The design process is why we went with Cipriani.

Recognized Excellence

Recognized Excellence - Jim, Kelsey, Kevin, and the whole team were awesome.

Additional Comments

Additional Comments - I look forward to working with Cipriani again at some point in the future.

This was our third remodeling project done by Cipriani. They go above and beyond to make everything goes smoothly and less stressful. I have recommended Cipriani to several friends, and one hired them to do a master bathroom remodel. Cipriani is the only contractor that I would trust wholeheartedly.

Quality Of Workmanship

Quality Of Workmanship - The workmanship was of high quality. Ray Quigley does meticulous trim work. He was constantly checking and remediated any little thing and in my case, it was all little. If a tiny mark was noted, it was fixed! He has great patience when I would point out minor faults.

Professional & Organized

Professional & Organized - I loved the daily chart that told us what to expect every day. It helped us see the progress of the project.

Recognized Excellence

Recognized Excellence - Kelsey Glenn was our design consultant. She was very knowledgeable in all aspects of our project and helped me make decisions when I was questioning myself. Kelsey is very patient and kind, and she helped me minimize the stressful part of remodeling. I also want to recognize our Project Manager, Ray Quigley as well as Jesse, Dan D., and Jessie for their quality of workmanship and the personalities of everyone that worked here. They were so helpful and went above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - They did everything I needed, and anything I had a problem with, they would correct. I would never go to anyone but them.

Additional Comments

Additional Comments - This is my third time using Cipriani. They are such a great company. They did one project for me almost 13 years ago, and one of the owners noticed I was having some issues with it from another project I had done. The company replaced the sink for me as well as fixing a crack in the ceiling and fixed some nail holes.

I would highly recommend them. Their work is quality, and the entire team is knowledgeable and professional. They left our entire home beautiful.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am going to use them again for another project.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations with the quality of materials and the final product. It was just as they predicted it in the pictures, but seeing it is even better.

Additional Comments

Additional Comments - Anyone who needs any remodeling done, Cipriani Remodeling Solutions is the way to go. Don't waste your time with other companies, because the quality is not the same.

Having heard horror stories from family and friends for years about remodeling projects, Cipriani clearly dispelled all of our fears. They coordinated every aspect of the project. Outside contractors were on time, supervised and adhered to Cipriani standards. Most appreciated was their attention to dust abatement. We were able to live in our bedroom while the master bathroom and master closet were demolished and then rebuilt.

Clean

Clean - Workers left my place cleaned every time they left. There was little dust due to all the precautions taken.

Safe

Safe - They were very careful to leave clear pathways and tools were kept in designated areas. Safety was never a concern.

Respectful

Respectful - Everyone treated me with respect and they treated each other with respect. I will miss seeing the team.

Communication

Communication - The communication was stellar. All texts, e-mails were answered promptly and clearly. They always checked to see if I had any concerns or questions.

Quality Of Materials

Quality Of Materials - I was totally pleased with the quality of materials.

Quality Of Workmanship

Quality Of Workmanship - The workmanship was of high quality. Supervisors constantly checked and remediated any little thing and in my case, it was all little. If a tiny mark was noted, it was fixed !

Problem Resolution

Problem Resolution - I honestly had no problems but based on my experience with everything, I am positive they would have resolved any issues

Professional & Organized

Professional & Organized - I loved the chart that told me what to expect every day. Everyday matched what they said they would accomplish.

Schedule

Schedule - I think my team finished a bit ahead of schedule which is pretty amazing.

Value

Value - A beautiful outcome with a professional team led to a stress free experience. That is value !

Design

Design - I loved the design plans right from the beginning and was so happy with all the choices at the end.

Recognized Excellence

Recognized Excellence - I would like a shout out for Susan, Nick, Doug and Jesse. The person who did the tile and backsplash is a perfectionist. I wam deeply appreciative. Susan helped me with all of choices and gave me lots of confidence, Nick made sure the job ran smoothly and listened to some grandchildren sports bragging. Jesse and Doug worked hard and diligent workers who were mannerly and pleasant to have in my home.

Areas For Improvement

Areas For Improvement - Honest, I see no areas that need improvement. I would be happy to speak with any future customer that would like a reference. You were all top notch!

Areas Of Satisfaction

Areas Of Satisfaction - You exceeded my expectations in every way.

Additional Comments

Additional Comments - You exceeded my expectations in every area. All I have ever heard is groans from people when they talked about their remodeling experience. All you will hear from me is clapping and joy. I really hope you will give my phone number out to potential customers who want a referral. I can’t imagine a better company and team.