In addition to following our state mandated safety requirements, we are also instituting our own Client Care Protocols:
OUR ADDITIONAL REQUIREMENTS
• Provide hand washing station at each job site
• Take temperature of all personal before entering the job site
• Isolate work area from occupied living space using plastic walls and zipper doors
• Seal the HVAC return air ducts to further isolate work area from living space
• Install negative pressure exhaust air system in work space
• Require Homeowners and occupants to wear cloth face covering as per CDC
Great company to work with!
Recognized Excellence - Rob Blank was wonderful to work with, he respected our home and communicated with us as needed. He did a fantastic job!
Recognized Excellence - We would like to thank Rob our project manager for his wonderful work and Rebecca for our design. Both were very professional and respected our wishes throughout the process!
They were wonderful. A friend has already used them based on recommendation and they were pleased as well.
Recognized Excellence - Sue Faramelli, Nick Z and Doug. Doug would even bring in my trash can if he saw it at the curb empty. All around nice guy.
Areas Of Satisfaction - Quick problem solving, and ensured customer happiness.
Additional Comments - Though Cipriani might be a little more expensive than some companies, customer service and customer satisfaction are worth the cost.
They are very easy to work with and phenomenal work.
Recognized Excellence - I would like to recognize Melissa, the designer. She has my vision. I would like to recognize Doug, he did all the work. His eye for detail and quality of work is phenomenal.
Areas Of Satisfaction - They met and exceeded all of my expectations.
Cipriani is the GOLD STANDARD! My home looks amazing now - so much better than I hoped or thought was even possible. I am already making plans to have them come back and do two more bathrooms, the kitchen, and build a new deck and outdoor kitchen. I can’t wait!
Respectful - Their guys were all super nice human beings, it felt like family was helping us fix up the house. No lie.
Communication - Great communication. I always felt like I knew what was going on and my concerns were being met and resolved promptly. Super quick response time on the group text.
Problem Resolution - Lots of great ideas on how to make things work when the old house wasn’t cooperating.
Schedule - The only changes in schedule happened because I loved what they were doing and added more to the job.
Value - Worth every penny.
Sales Knowledge - Anne was super attentive and had great taste. I am glad I trusted her. So classy!
Design - What a huge upgrade! Our 50 year old house is moving seamlessly into the 21st century, while still looking like a midcentury modern gem.
Recognized Excellence - Everyone was amazing! I have so much praise for the entire team!
Areas Of Satisfaction - Exceed all expectations and I am excited to do other parts over the house now!
Areas Of Satisfaction - Kelsey gave us fantastic support and guidance with the design aspects of our kitchen which we greatly appreciated. TJ always communicated with us and kept us apprised of status and how things were progressing with our project. He also consulted with us and made good suggestions on build out decisions that we might not have otherwise considered.
Cipriani Remodeling Solutions is the company that addresses all your needs: quality workmanship, expert personnel, and all their work is backed by a binder filled with specifications for every step of your project!
Sales Knowledge - The remodel team has weekly meetings to update everyone on their projects. Communication is effective and quite impressive!
Design - I had a vision and Cipriani fulfilled my dreams and so much more! Thank you!!!
Areas Of Satisfaction - Cipriani is the BEST! You know you will get quality workmanship, on time delivery, and a contract indicting step by step details of the work involved.
Additional Comments - This is our second project completed by Cipriani. Our first project was the addition of a second story onto our rancher. The project took four months from start to finish. What an accomplishment! We were thrilled! Our second project included updating our kitchen, and bathroom downstairs! Both projects were absolutely amazing. Can't wait to start our third project...Our laundry room!
Respectful - Zak and Danny were an awesome team!
Communication - Zak answered any/all questions promptly.
Quality Of Materials - Beautiful
Expertise - Workmanship was quite impressive.
Schedule - Our project was completed quicker than expected.
Sales Knowledge - Kelsie walked us through the project, helping us select the materials we needed.
Recognized Excellence - Zak is an asset to Cipriani. His work ethic is impeccable. Prompt, courteous, and talented. Thank you Zak (& Dan)
Areas For Improvement - We would highly recommend Cipriani to anyone considering a remodeling project ( and have done so )
Areas Of Satisfaction - Quality workmanship, wonderful craftsmen with great work ethics. You stand behind your work.
Recognized Excellence - Jessie did a great job with our warranty visit!
Areas Of Satisfaction - Cipriani Remodeling Solutions met or exceeded my expectations with their communication. They showed up when they said that they would.
Types of work - This was a medical office remodel
Recognized Excellence - Everyone on this project was awesome. Susan Kevin and zac in particular
Recognized Excellence - Ray & Melissa were fantastic.
Cipriani is a very thorough contractor. Everyone was professional. They did beautiful work and stayed within their schedule.
Communication - They told us exactly when the work would occur and when deliveries would be made.
Quality Of Materials - Top notch!
Quality Of Workmanship - Very good work including all the subcontractors that worked with them.
Recognized Excellence - Jim Zuchowski and Susan Churchill we’re terrific to work with. Kevin Brennan was also very good!
Areas For Improvement - We were very satisfied
Areas Of Satisfaction - Our kitchen and bathroom look beautiful!
Additional Comments - They were a great team!
Recognized Excellence - Susan Churchill Jim Zuchowski. Chase. Kevin Brennan
Areas For Improvement - Followed through on everything they said they would do
Areas Of Satisfaction - Met all expectations and exceeded many including design assistance, keeping the project on schedule, attention to detail and overall expertise
Additional Comments - Everyone who worked on our project including all subcontractors treated our home with respect. All were friendly and kind
Excellent from start to finish. Perfection all the way!
Recognized Excellence - Everyone we worked with! Kathryn, Shawn, Dan, Kevin all were a pleasure to work with.
Areas For Improvement - Cannot think of anything that could be improved. Don’t mess with perfection!
Areas Of Satisfaction - In every way! From planning to design to installation it was wonderful.
Additional Comments - First rate all the way.
I have already recommended people two or three times. People who have asked about my kitchen, saying it is lovely, asking me who did the work.
Recognized Excellence - I would like to recognize Ann, our salesperson and designer. She was wonderful. I would also like to recognize Sean. He was very communicative and great.
Areas Of Satisfaction - Their deadline was met, and they were on target. Week to week, they were very communicative as to what would be happening. Everyone who walked into the house was very professional and very aware of our pets. These exceeded my expectations.
Additional Comments - My expectations were exceeded by the way they prepared my home before beginning the project. They sealed everything off. They were right on it when I made changes in the middle. Given how long it lasted, it was an excellent experience.
Recognized Excellence - Sean and Ann were easy to work with and communicative, quick to respond to our requests.
Areas Of Satisfaction - They are very responsive and flexible and easy to reach when needed. The contractors they used were very respectful too.
Design and execution were performed professionally.
Recognized Excellence - Ray Quigley proved to be an excellent project manager
Areas Of Satisfaction - When I pointed out areas that were not acceptable to me, they were addressed and fixed.
Additional Comments - I would like Cipriani to return to do 2 bathroom renovations.
Quality Of Materials - Beautiful quartz countertop, good quality cabinents, sink and faucet
Quality Of Workmanship - Workmanship by Ray - very good
Cipriani brings with it an amazing amount of experience and quality work. I am disappointed in their follow up, we still have several items that need attention and have not been remedied.
Recognized Excellence - Jim was great, super knowledgeable, friendly and was very effective in managing the sub contractors
Additional Comments - They did a beautiful job . Extremely happy with end product!
The whole team from design (Kathryn) through development and project management (Zak, Austin and Danny) as well as QC (Kevin) were incredible to manage the whole experience. Professional, prompt, ahead of schedule and left things in the same or better condition upon completion.
Recognized Excellence - I was in most frequent connection with Austin through the development where he cared about things like it was his own place. He made good recommendations and went above what was expected at times. Kathryn was the one who kicked it off and got it churning. Under budget, ahead of schedule, and meeting or exceeding specs. Whole team deserves a shout out but wanted to note those two.
If you are considering Cipriani Builders do not hesitate. They are truly a full service construction/renovation company. They are extremely efficient and detailed oriented. They address every problem, concern, and issue immediately with a perfect solution that works for the customer and them.
Recognized Excellence - Anne and Shawn are amazing!! We would have never survived this project without them. Our home is beautiful thanks to their amazing talent and expertise. We enjoyed working with them for several months. They went above and beyond to help use achieve the home we wanted for our family.
Areas Of Satisfaction - Everything was wonderful! Our kitchen is perfect!
Additional Comments - We were pleasantly surprised by the entire experience, and most especially, by the final result.
I have already given your name to a friend because I had a wonderful and flawless experience with Cipriani . I am thrilled with the kitchen and bathroom remodeling outcome. All the workers and people involved were friendly and professional. Any and all questions were answered quickly and work was completed on time. I cannot say enough good things about the entire thing Corrientes. Bravo
Clean - Workers left my place cleaned every time they left. There was little dust due to all the precautions taken.
Safe - They were very careful to leave clear pathways and tools were kept in designated areas. Safety was never a concern.
Respectful - Everyone treated me with respect and they treated each other with respect. I will miss seeing the team.
Communication - The communication was stellar. All texts, e-mails were answered promptly and clearly. They always checked to see if I had any concerns or questions.
Quality Of Materials - I was totally pleased with the quality of materials.
Quality Of Workmanship - The workmanship was of high quality. Supervisors constantly checked and remediated any little thing and in my case, it was all little. If a tiny mark was noted, it was fixed !
Problem Resolution - I honestly had no problems but based on my experience with everything, I am positive they would have resolved any issues
Professional & Organized - I loved the chart that told me what to expect every day. Everyday matched what they said they would accomplish.
Schedule - I think my team finished a bit ahead of schedule which is pretty amazing.
Value - A beautiful outcome with a professional team led to a stress free experience. That is value !
Design - I loved the design plans right from the beginning and was so happy with all the choices at the end.
Recognized Excellence - I would like a shout out for Susan, Nick, Doug and Jesse. The person who did the tile and backsplash is a perfectionist. I wam deeply appreciative. Susan helped me with all of choices and gave me lots of confidence, Nick made sure the job ran smoothly and listened to some grandchildren sports bragging. Jesse and Doug worked hard and diligent workers who were mannerly and pleasant to have in my home.
Areas For Improvement - Honest, I see no areas that need improvement. I would be happy to speak with any future customer that would like a reference. You were all top notch!
Areas Of Satisfaction - You exceeded my expectations in every way.
Additional Comments - You exceeded my expectations in every area. All I have ever heard is groans from people when they talked about their remodeling experience. All you will hear from me is clapping and joy. I really hope you will give my phone number out to potential customers who want a referral. I can’t imagine a better company and team.
Cipriani will guide your project from start to finish. They really listen to the client to make your dream a reality. You will be shown possibilities that you hadn’t imagined. They have an excellent business model and culture that is lived by their staff.
Recognized Excellence - Sue Faramelli assisted in the design and material choices for our project. She was gracious in meeting with us on a limited timeline showing us what was available within our budget and keeping us on task. Rob Blank was our project manager and explained what would happen every step of way. It was so helpful knowing what to expect during this disruptive period. Rob kind of lived with us for almost 10 weeks becoming an honorary family member! His construction suggestions were much appreciated as neither of us are “handy” to any great extent. His ideas made our project turn out even better than we had imagined. There are too many names to recall for all of the people that helped on our remodel. They were all respectful and friendly showing that Cipriani is only associated with quality craftsmen.
Areas Of Satisfaction - We are completely satisfied!
Excellent to work with and produces high-quality work.
Areas Of Satisfaction - The designing and quality of work met our expectations.
Additional Comments - Great experience.
I was totally satisfied from start to finish! Everything was professional. I knew what I wanted and they gave some helpful suggestions. I'm happy I went with Cipriani Remodeling Solutions!
Clean - Absolutely everything was left clean!
Safe - Absolutely! Even the other flooring was removed, and they made a walkway with plywood so that we could enter the rear door.
Sales Knowledge - Absolutely! The salesperson was knowledgeable and helpful!
Recognized Excellence - I dealt with Melissa first, and she was wonderful! Kevin Brennan and Zak and his crew did a great job! Everyone I dealt with was wonderful!
Areas For Improvement - No, they came back to make sure everything was in order!
Areas Of Satisfaction - We have a huge oak tree in the middle of our yard, and we wanted the deck to be built around it with benches. Zak came up with a perfect design that enables us to remove some of the benches to be able to clean up the leaf debris when needed.
Additional Comments - Melissa came up with a way to install solar lighting around the deck. I thought that lighting was going to be too expensive, but she found a solution within the budget and showed me various samples that I was able to select from, and we're very pleased!
Another great experience! This was the second project we did with Cipriani, and as with the first, it was a success! Nothing but compliments when it was done and a feeling of relief that we made the right decision.
Quality Of Workmanship - Carpentry by Robert and painting by Mario and his crew were exceptional. Great team effort.
Sales Knowledge - It all starts with a great designer. As with our first project, Sue Faramelli was great to work with.
Recognized Excellence - Robert Blank Project Manager. Great job!
Areas Of Satisfaction - Craftsmanship. The desire to get it perfect.
Cipriani has performed two significant renovation projects for me. Both projects went smoothly, were completed on our and of schedule, and we're professionally managed. Workmanship and materials were excellent, communication was excellent, and they were flexible and accommodating to ensure my needs were met
Recognized Excellence - This is the second project I contacted to Cipriani, and had Shawn Mertz as my project manager. Shawn was great to work with. Communication was excellent, the workmanship on the items he performed was excellent, be kept the project on schedule despite some subcontract problems, be was attentive to detail, and was very accommodating to my needs during the project
Excellent service and communication through out my entire project. Everything looks absolutely beautiful in my home!! I will definitely use Cipriani Remodeling Solutions for my next home project!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cipriani Remodeling Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys