In addition to following our state mandated safety requirements, we are also instituting our own Client Care Protocols:
OUR ADDITIONAL REQUIREMENTS
• Provide hand washing station at each job site
• Take temperature of all personal before entering the job site
• Isolate work area from occupied living space using plastic walls and zipper doors
• Seal the HVAC return air ducts to further isolate work area from living space
• Install negative pressure exhaust air system in work space
• Require Homeowners and occupants to wear cloth face covering as per CDC
Excellent to work with and produces high-quality work.
Areas Of Satisfaction - The designing and quality of work met our expectations.
Additional Comments - Great experience.
I was totally satisfied from start to finish! Everything was professional. I knew what I wanted and they gave some helpful suggestions. I'm happy I went with Cipriani Remodeling Solutions!
Clean - Absolutely everything was left clean!
Safe - Absolutely! Even the other flooring was removed, and they made a walkway with plywood so that we could enter the rear door.
Sales Knowledge - Absolutely! The salesperson was knowledgeable and helpful!
Recognized Excellence - I dealt with Melissa first, and she was wonderful! Kevin Brennan and Zak and his crew did a great job! Everyone I dealt with was wonderful!
Areas For Improvement - No, they came back to make sure everything was in order!
Areas Of Satisfaction - We have a huge oak tree in the middle of our yard, and we wanted the deck to be built around it with benches. Zak came up with a perfect design that enables us to remove some of the benches to be able to clean up the leaf debris when needed.
Additional Comments - Melissa came up with a way to install solar lighting around the deck. I thought that lighting was going to be too expensive, but she found a solution within the budget and showed me various samples that I was able to select from, and we're very pleased!
Another great experience! This was the second project we did with Cipriani, and as with the first, it was a success! Nothing but compliments when it was done and a feeling of relief that we made the right decision.
Quality Of Workmanship - Carpentry by Robert and painting by Mario and his crew were exceptional. Great team effort.
Sales Knowledge - It all starts with a great designer. As with our first project, Sue Faramelli was great to work with.
Recognized Excellence - Robert Blank Project Manager. Great job!
Areas Of Satisfaction - Craftsmanship. The desire to get it perfect.
Cipriani has performed two significant renovation projects for me. Both projects went smoothly, were completed on our and of schedule, and we're professionally managed. Workmanship and materials were excellent, communication was excellent, and they were flexible and accommodating to ensure my needs were met
Recognized Excellence - This is the second project I contacted to Cipriani, and had Shawn Mertz as my project manager. Shawn was great to work with. Communication was excellent, the workmanship on the items he performed was excellent, be kept the project on schedule despite some subcontract problems, be was attentive to detail, and was very accommodating to my needs during the project
Excellent service and communication through out my entire project. Everything looks absolutely beautiful in my home!! I will definitely use Cipriani Remodeling Solutions for my next home project!
Recognized Excellence - Yes Rebecca Jim and Chase
Areas Of Satisfaction - Very responsive…good problem solvers
Additional Comments - Would highly recommend
Cipriani Remodeling exceeded our expectations. We couldn’t be more pleased with the workmanship.
Very organized. Once started, absolutely no delays Top quality people working in my home. Totally cleaned up each day. I am thrilled with my new bedroom and bathroom!
Clean - Cleaned up daily
Safe - Didn’t worry about anything
Respectful - I had noconcern
Communication - Frank was wonderful
Professional & Organized - Very
Sales Knowledge - She was perfect for my needs
Recognized Excellence - Every single one was extremely helpful
Additional Comments - I would recommend Cipriani to anyone
I am very happy with the end product. It was a very good process. They are true professionals.
Recognized Excellence - I'd like to recognize Ray from Cipriani Remodeling Solutions for his exceptional service. He did a great job. Also, I'd like to recognize Kelsey.
Areas Of Satisfaction - Cipriani Remodeling Solutions exceeded my expectations in all areas.
Additional Comments - I'm happy with Cipriani Remodeling Solutions.
Sue, Nick and Doug did a wonderful job of accommodating my needs, and working through issues that cropped up. Amazing customer service.
Recognized Excellence - Sue Faramelli, Nick Z and Doug. Doug would even bring in my trash can if he saw it at the curb empty. All around nice guy.
Areas Of Satisfaction - Quick problem solving, and ensured customer happiness.
Additional Comments - Though Cipriani might be a little more expensive than some companies, customer service and customer satisfaction are worth the cost.
The experience from start to finish was great. Even though there were some bumps in the process with items not coming in and a change in the project manager, they were very responsive to our needs.
Recognized Excellence - Sean and Ann were easy to work with and communicative, quick to respond to our requests.
Areas Of Satisfaction - They are very responsive and flexible and easy to reach when needed. The contractors they used were very respectful too.
Recognized Excellence - Kelsey and TJ were great to work with! They provided excellent service and made the project run smoothly from start to finish.
Areas Of Satisfaction - They met expectations. They exceeded my expectations with assisting with the design selections. The designer met me at various places and made suggestions. She was open to me and took my input without taking over. The project manager's willingness to get everything corrected, being early on the job every day and staying as late as needed, exceeded our expectations. It is the three people I talked about. There was a higher up when ever there were any issues he came to make sure it was solved and offered a solution.
Great finish, great job!
Great quality work and they took care of every detail. The process was painless.
This is our second Cipriani home improvement project. We would highly recommend your company based on our complete satisfaction for both projects.
Respectful - Zak and Danny were an awesome team!
Communication - Zak answered any/all questions promptly.
Quality Of Materials - Beautiful
Expertise - Workmanship was quite impressive.
Schedule - Our project was completed quicker than expected.
Sales Knowledge - Kelsie walked us through the project, helping us select the materials we needed.
Recognized Excellence - Zak is an asset to Cipriani. His work ethic is impeccable. Prompt, courteous, and talented. Thank you Zak (& Dan)
Areas For Improvement - We would highly recommend Cipriani to anyone considering a remodeling project ( and have done so )
Areas Of Satisfaction - Quality workmanship, wonderful craftsmen with great work ethics. You stand behind your work.
They have an excellent communication and partnership with the design team I worked with.
Recognized Excellence - I would like to recognize my designer, Anne V. for her exceptional service.
Areas Of Satisfaction - They met my expectations in all areas.
Additional Comments - I would like to share that I already have recommended them to 2 people.
Great carpenters and subcontractors for electrical & plumbing. Clean up grew was great.
Additional Comments - They did a beautiful job . Extremely happy with end product!
Recognized Excellence - Susan Churchill Jim Zuchowski. Chase. Kevin Brennan
Areas For Improvement - Followed through on everything they said they would do
Areas Of Satisfaction - Met all expectations and exceeded many including design assistance, keeping the project on schedule, attention to detail and overall expertise
Additional Comments - Everyone who worked on our project including all subcontractors treated our home with respect. All were friendly and kind
I recommend Cipriani Remodeling Solutions to anyone looking for a kitchen renovation. Ken did the best plan for my needs and budget.
Project manager Ray attended to all details to make the design come out as planned.
Materials were very handsome and installed beautifully. I have the most beautiful kitchen thanks to my friends at Cipriani.
Quality Of Materials - Beautiful quartz countertop, good quality cabinents, sink and faucet
Quality Of Workmanship - Workmanship by Ray - very good
Top notch company would not hesitate to use again
Types of work - This was a medical office remodel
Recognized Excellence - Everyone on this project was awesome. Susan Kevin and zac in particular
The first word that comes to mind when I think of Cipriani Remodeling is thorough.
Respectful - The pre-construction meeting was helpful in communicating how the project would flow. We decided where materials would be stored, where cars would be parked, and which door would be used. This communication enabled me to keep the work area cleared and my new puppy safe!
Communication - Communication is a strength worth highlighting. The designer and project manager kept in constant communication throughout the project. I was never left wondering about what was happening when!
Quality Of Materials - Cipriani uses high end products that will last.
Quality Of Workmanship - TJ's work is outstanding, and I feel proud to show off my new bathroom!
Professional & Organized - The detailed binder indicates all the materials and work that is agreed upon.
Recognized Excellence - Susan (Designer) and TJ (Project Manager) were delightful to work with in creating our remodel.
Areas Of Satisfaction - The attention to detail
Additional Comments - Thank you for being a company that stands by your work!
Areas Of Satisfaction - Kelsey gave us fantastic support and guidance with the design aspects of our kitchen which we greatly appreciated. TJ always communicated with us and kept us apprised of status and how things were progressing with our project. He also consulted with us and made good suggestions on build out decisions that we might not have otherwise considered.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cipriani Remodeling Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys