A quick response and very knowledgeable

I would not recommend purchasing the extended warranty. On 3/3/23 (Saturday) we called Rosner’s extended warranty company to report the door to our 4yr old Whirlpool oven door would not close which meant the oven could not be used. The person we spoke to said we had to take a picture and provide all the warranty info which we did. Never heard back from the warranty person. Called again Monday 3/5/23 and gave all the details to another person at the warranty company who advised that he did not have any technician on his list available to help us at this time. He would contact someone above him for assistance. Two days passed and no response from the warranty company so we called a local appliance repair technician who fixed the oven door Friday morning but it cost us $369. On Saturday S3/10/23, we received a phone message from Sears repair that a technician would be coming to our house on 3/20/23. We canceled that appointment

Recently my model 900 55 inch television died.I and needefound out that the TV was unfixable

Was really into doing what we were explaining about what needed to be done.

Very professional

The Tech was prompt, quick and did a great job plus was friendly. Hope he comes again if I ever one. Thanks.

Centricity was difficult to get in touch with. They made me jump through hoops to get my machine repaired!

Excellent program

Claim was processed i a timely man

I will definitely read the fine print on these in the future I've never used a warranty program before and me paying and reimbursing was unexpected but at least they were quite quick about issuing the payment

I contacted Centricity (or EPIC -- not sure which) via phone # 866-883-3486 to request a consolidated bid covering our wall oven, refrigerator,dishwasher and ice maker -- all purchased at the same time at Alexander and Rays. The agent was unable to even find where we had insured the fridge and d/w. Odd since we had just had a service call for the fridge. I was referred on to 888-973-7166, only tl learn the was a claims office not involved with sales. Again, another call to the 3486 number. I think the could find the other appliances, but no way to consolidate billings. I plan to try one more time to insure the fridge and ice maker, but am not too hopeful.

The salesman was attentive and there was virtually no or little delay in helping me get with the people that could further help me. The warranty dept, was also fast and helpful in settling any and all concerns.

Not only would I not recommend you but I am actively telling everyone i know including my management company of over 150 buildings to never use you again

I called April 7, 2023 about a icemaker that was no longer working. After a few days they showed up and had to order parts after a few more days a week two weeks they showed up and worked on it. It has not is still not fixed to this day and the service center that came so that they can no longer work on it and referred it to someone else. They came and looked at it and said they don’t know what’s wrong with it and they’re going to order parts and to this day June 30 it’s still not fixed still waiting for for parts to come in. I’m waiting for our icemaker to be fixed.

You will waste more time than its worth, just trying to get them to pay a claim.

The service was quick and efficient at first, but when a problem arose, resolving the problem became a problem that took a lot of repeated calls to make progress on.

Would never consider recommending Centricity. In fact I'd warn everybody to avoid Centricity at all cost.

The Service Technician, Eddie, was excellent!

Every one was very polite, but as seen below, my problem was not addressed until I waited the 48 hours with no response and called back.

Reassuring to have it.

Although Centricity came through on their end and paid out Grand appliance for a replacement dishwasher, I have yet to receive a dishwasher. Grand appliance is horrible I have sent several emails as well as phone calls and nobody calls me back.
They have the worst customer service I have ever experienced. When I contacted Centricity they explained to me that they fulfilled their part of the contract by paying out Grand. As far as I'm concerned they have not because I paid Centricity a fee to ensure I had a dishwasher repaired or replaced and I do not. It has been 2 months. It should be Centricity's obligations to follow through with Grand if they are not producing.

Worst warrenty experience possible, no communication and 6 week timeline to make decision repair was more than value.

Centricity made one repair to my washer in 3 years and refused without reason to offer an extended warranty. The only reason to buy appliances from Bray and Scarf as opposed to Home Depo or other competitors is the availability of reliable extended warranty coverage. Very disappointing since the manufacturer’s extended warranty is pricey and inconvenient garbage.

The communication of scheduling is very closed. You just hope someone will show up.
Make it visual and more open.

Why would recommend someone to experience the same terrible experience which Zi had. No way.