Over many years, Cates has inspected, serviced and installed heating and cooling purchases in a prompt, friendly manner. The people Cates sends to take care of our needs are well trained in necessary skills , as well as the ability to work well with the home owners.

Cates heating & cooling seams to be a very professional and also a very caring company.

High recommend Cates Heating and Cooling. Very professional, excellent workmanship. Love the fact they are a 24/7 service because things don’t break when it’s convenient. So happy I went with them for my new HVAC system.

very professional

The product delivered was as described, the installation was well below expectations

Cates pricing was the best, sales wasn’t pushing but he was informative, installers were efficient, friendly and left no mess.

We have pleased with Cates for many years This project would be considered incomplete.

Have done so recently on NextDoor here in our subdivision.

Much higher priced than other companies

I've been using them for 15 years, and I always get what I expect.

The technicians from Cates all are very professional and inspire confidence.

Cates was responsive when we called. They weren't the cheapest or the most expensive, so I was comfortable with their pricing. They explained the reasoning for the equipment they were recommending and it made sense. The only problem was them being booked out for 2 months, so we did not have AC until June and we had signed the contract in April. That was a bit of a problem.

I have had good experience with Cates and find them to treat me fairly.

Talked about timing and replacement good info. Efficient installers, furnace works great!

Able to communicate with salesman to the crew that installed our tankless water heater

I’m actually a retired ASHI home inspector with 27 years of experience. Cates did the best install I’ve ever seen. They corrected issues that needed to be fixed. Great people and company!

Both guys worked diligently throughout the whole day and were very polite.

I won't give Cates a 5-star review until I've been with the company a while longer. Time will tell.

I have done business with Cates for many years, both with my business and at home. The company has earned high marks for dependability and ethics.

After researching several HVAC companies I found Cates & one other company to be honest & not try to upswell me. I chose Cates after researching the brands both companies used.

They are prompt, helpful and economical. Have kept me in good operating shape for 20 years. They are the only family (privately held) HVAC company in the KC area. It's the only place worthy of my business.

Timely good job

Have been pleased when we used Cates to install our new furnace and for the service contract. Lately have been trying to get someone to call me back about having to move the furnace to have some foundation work done. Have been unsuccessful so far. The website is no help either.

Cates service personal have always been friendly and professional. They seem to be knowledgeable about the job they are doing.

We’ve been using CATES for about 20 years. They serviced our old HVAC all those years whenever we had an issue. They’ve been very honest and straightforward with repairs and advice on how to survive another season before having to replace anything. In 2021/2022 we finally had to get a new HVAC. They educated us on our options and gave us a fair price. Installation was prompt and professional. We will always recommend CATES to anyone looking for service or sales.

In addition to a good estimate, the person who came out to the house answered all of my questions and listened to my concerns about the final installation.

Any time someone asks me for a good hvac co. or plumber I refer them to Cates. I have been a Cates customer for at least 25 years.

Reasonably priced. Very professional. Outstanding workmanship.

Absolutely will recommend. Have already done so; both to relatives who were also quite pleased with Cates service.

The employees at Cates did their best to extend the life of our condenser but after spending a day trying to increase its pressurization, they found a new unit and installed it in a day.

Great people, clear in their assessments and in the description of my options.

They were timely and didn’t leave me until my job was complete.

Please see response below regarding recommendation. I cannot recommend this company in good conscience.

I called Cates at 7AM on Saturday 2/12/22 to get someone to look at my furnace which wasn't working properly, just blowing cool air. Since I hadn't heard anything back from them I left another message around noon. Finally, no one ever responded and I went elsewhere. I've been a "Cates Care" customer since 2016 and have spent over $9,000 with them and to get nothing but ignored. I am done with Cates and I will certainly pass this experience on to my neighbors who certainly need to know how the "True Cates" operates.
Jim Baker
8318 Mullen Rd.
Lenexa

Cates has always exceeded our expectations from scheduling, to the service provided and appropriate recommendations to the employees who have come to our home. They are reliable and efficient. Our go to for service for our heater and AC.

I appreciated the plumber and will request to have the same person when available. In fact,there will be a call in the near future. Will definitely recommend Cates.

I am likely to recommend Cates Heating & Cooling to a friend. I'm very satisfied.

Very responsive over three days to a complex problem

The technician called en route and arrived on time. Covered shoes prior to entering home. Very professional.

We have been using Cates for the past 12 years and couldn't be happier with the service provided. All of the technicians are very professional and Greg Schmidt has been incredible to work with through the years.

We’ve employed Cates Service Company for over three years. We researched hvac systems and decided on the American Standard system, which Cates carried. After talking with several companies, we chose Cates, who gave us a very fair price.

Since then, we’ll trust no other hvac service company in our home. Their technicians are hard working and knowledgeable, personable and honest.

This week, our water heater stopped working. Cates came and installed a new Bradford White 50 gallon water heater. Again, super service and a very fair price! We highly recommend Cates Service Company for all your hvac and plumbing needs.

Strongly recommend

Work done in a timely and efficient manner.

Very much satisfied with the service

A few years ago, my furnace gave out after 30+ years. I was leaving town and told Cates that they could replace when I returned. When they told me what the forecast was and that they could not let it wait for fear my pipes would burst, they scheduled the new installation immediately. I was impressed with their concern.

I love dealing with Cates. All of the techs that have come out to my house have been awesome!!

He came in a short time, knew what the problem was and was able to correct it. I would have him again.

I didn’t like being changed $100 when I had an issue but they couldn’t tell me what the problem was. After that I’m satisfied with the service I received.

Solid company

I have used them for 20 years!

Sewer line repair completed promptly at the estimated price.

Was promised a quote for warranty replacement of air conditioner A-coil due to refrigerant leak but never received a quote.