Cates Heating & Cooling did an excellent job for me.
They have quality service and good prices.
I would recommend them to anyone.
I am very happy. I have been with them for 20 years. I will continue to use them, and have no problems with them.
They were great. They were in and out in a timely fashion. It was always last minute stuff, so I can not comment on the rates. The employees were great.
Fantastic from the bid to the installation. All 3 team members over achieved.
AC unit failed - Hottest week of the year and we had company in for the week - my wife was very upset with the first Technician....
We were delighted with the professionalism from sales group to the service team that installed our new system.
Quick, knowledgeable, and professional - exactly what a customer would expect and Cates fulfilled these fully.
Cates installed a new furnace and two new air conditioners. They were very responsive, professional and easy to work with. I am very pleased with their service and highly recommend.
I trust cates to be honest if needed repairs
Cates Heating & Cooling has always responsive. They have helped us out in emergencies.
They were very fast, efficient, and answered every question I had. They explained everything in an easy-to-understand way, to someone who wasn't familiar with the process.
I am very pleased with their service.
I am likely to recommend Cates Heating & Cooling to a friend because they were excellent in every possible way.
n i mena they are a good companhy they are fine
I am likely to recommend Cates Heating & Cooling because they were professional, timely, and friendly.
He said "I used their services, they were really good and polite"
The men were very respectful of our home, quiet and made sure everything was in working condition prior to leaving.
We did a full replacement of both heating and A/C in a 20yr old house with original equipment. We have zoned heating/cooling, all electric, so two of each heat pumps/furnace were installed, quite the cost investment for our house future. Cates did an excellent job on the initial consultation visit and then extremely timely follow-up with any questions I had about product comparison, performance needs, or capacity needs. It was expertly conveyed each time. Pricing was what I expected for a high-end, well made, quality Carrier product. And, there were some discounts available for replacing the entire system all at once. Install was smooth, easy, on-time, and as expected. Overall, an exceptional process that made us comfortable in the long-term investment we made.
I had quality and prompt service from them.
They have always been prompt, and I believe they have always accomplished the job.
Cates Heating and Cooling did a wonderful job.
Cates has been servicing my HVAC equipment for 30 years with perfect results.
We have used them for many years and have been very happy with their work
Service tech skill level and attention to detail varies greatly - seldom see the same person more than once/twice. Client data isn't updated. The 'service' end of the business lacks.
I have used Cates for years and have been extremely satisfied with their service. They have always been responsive when there was an emergency. The company is very well run. They send out experienced technicians with fully equipped trucks.
I am happy to say that Cates is an honest professional company to employ with hyvac and plumbing needs. Have been a customer 10 years.
They were on time, very courteous, explained what service had been done and answered all my questions.
Cates is always very professional, knowledgeable and efficient.
I have been a Cates customer for years and have found the company to be very dependable and professional in their services.
The service perople have always been extremely punctual, courteous, careful, and efficient. I would highly recommend Cates.
Cates has always been totally reliable to do an excellent job for us for aleast 15 years of service.
great technician - but my name is kathleen markham... not marcum
Cates Heating & Cooling was professional they know what they are doing. They were very courteous throughout the entire project. They are the best heating and cooling team I have done business with.
They installed a new HVAC system. The workers were courteous, hard working and very knowledgeable. They were really awesome!
Timely complete service on furnace for the season.
I appreciate the thoroughness of the annual heating and cooling inspections that is done so well. Very impressive check list of what is covered!
Joe and Dillin were on time, very personable worked well together and had us back up and running in no time at all. Our brand new system from Cates is keeping us nice and cool and warm and toasty during these changing temperatures this season.
Responsive and dedicated to customer satisfaction
Dependable. Friendly. Efficient.
Worked me in a moments notice.
Seasonal checkup for furnace. Have trusted Cates for years, but the tech who came out looked at his phone and only had the furnace that they installed as a secondary. No mention of our main furnace although they serviced it twice last year. Today we went to clean and cover the air conditioner for the winter only to find out that the tech who serviced it this spring put the side back on upside down and we struggled to get it off and put it on properly. There was a problem with the last visit but won't discuss here. Also had a $25.00 service call coupon why couldn't I use it?? Had a quote on a new furnace and air conditioner but now we are hestitant.
I would give them highest rating on everything. I love them. They get the top dog every time.They are incredible.They go over and above every time. I have used them for years. I will never change. The workers are great. I received chocolate cookies from them as a thank you.
I don't do recommendations.
They are reliable and defendable.
I have personally used Cates for years and my father in law needed help with his furnace and AC and I recommended Cates. He was very satisfied with the work and my brother has 6 siblings who have all used them and they were all very satisfied with the work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cates Heating & Cooling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys