They were wonderful during the work process and performed everything as promised. Overall, it was a wonderful company to work with!
Case did a superb job on our kitchen remodel project and I have no hesitation in recommending them to others. We especially appreciated how smoothly things went even though we were overseas for the entire time the actual construction took place. A special shout out to Stefan Eising, who led the construction team, for going above and beyond the call of duty to ensure the kitchen was completed perfectly. Many thanks also to Dave Vogt, who helped develop the project, and Kay Ugwuoke, our kitchen designer for quality work. One matter on which Case could be clearer is in eliminating any ambiguity about the cost of the initial design, based on which the decision to proceed is made. Case offers a cost range for the initial design, but they could be clearer that for the cost of the proposed design and materials is pitched at the middle of the range.
I think we are very pleased with the design, their recommendations, and the individuals that did the work were very, very, professional.
Sadly, no. We had a wonderful first build and felt like Case was the best. We had the same master carpenter through the whole build who owned the project and made sure everything went smoothly. This time it was a constant parade of strangers, no one knew our project and owned it. We never felt like anyone had a connection to the whole vision of what they were building, no one made sure that things were done right. We felt like it was on us to make sure that things were correct and to point out every error, or it would be missed since the next day it was someone different from Case or no one from Case, just subs who didn't know what they were doing and would often ask us. No, we would not recommend Case which is a huge change from after our first Case project where we recommended the firm many times and brought you $600K of work (which was not done well and was cancelled.)
I highly recommend Case Design.
The entire experience exceeded our expectations and we love our new kitchen!
I've worked with Case on several projects. My experience has consistently been that they bring top quality expertise to each project. I know without a doubt that the project will be done right the first time. For that, I am very thankful. Each member of the team was professional, brought top quality expertise, and was kind and thoughtful. My most recent project was completed well ahead of schedule, and I could not be more pleased with the results.
I recently completed a 4-month kitchen/first floor/sunroom renovation with Case. They exhibited unusual professionalism at every step, had creative solutions to the "surprises" that appeared once we got behind the walls of an older home, and stayed in budget and ahead of schedule. Overall, a very low-stress project because I knew I could count on Case to "do the right thing" and that the quality of workmanship would be outstanding.
I could not be happier with my experience in working with Case Design/Remodeling. Mary Englert is an excellent project manager and contributed design ideas as well. Melissa Cooley delivered beautiful designs and worked well with me to incorporate my feedback and ideas. Kay Ugwuoke did excellent 3-D renderings to give me a very good idea of what the final product would look like before work began. Kevin Davis was the on-site project manager and he made sure that I was receiving excellent quality in all components of the remodeling of my kitchen and master bathroom. Kevin's handiwork is extraordinary! He did a masterful job with cabinet installations and the kitchen backsplash, as well as wrapping a support column in wood slats in what has turned out to be a show-stopper in the kitchen. Kevin also handled my punch list beautifully and promptly. Kevin is easy to work with and always kept me informed as to progress when we got together each Tuesday morning for our regular meetings. Mary and Melissa gave me excellent recommendations for paint colors and things I would not have considered, such as having an accent wall in the living/dining room area. Mary and Kevin worked so well with my condo building's management staff that I received zero complaints -- in fact, just the reverse -- I received multiple compliments from the management staff and from neighbors. Finally, I would like to mention that the Case team delivered my project EXACTLY on the original work-time schedule. I have never had that type of experience before with any contractor. Every person that I met and interacted with from Case was courteous and friendly, helping make the remodeling experience a very good one.
Greg Polen, Antonio and the whole design and construction team are a group of professionals who are very knowledgeable and approachable. I am very satisfied with their craftsmanship. The outcome of the project integrated the new addition with the old space seamlessly. The master bedroom, bathroom, powder room are beautifully constructed. During construction, Greg led a very smooth progression of the project and was available to find solutions to any problems.I would definitely recommend CASE and would continue to work with them for future projects.
The one thing that I always say about Case and our house remodel is "everything looks better than I thought it would." We worked with Gizem, Elena, Bruce, and Jason. It was a huge project - very old house that hadn't been well-maintained. We moved the kitchen, moved around several walls and doorways, and created a master suite upstairs. We also created a mudroom in the basement and put a garage door on. Case is expensive, for sure, but you get what you pay for. Everything just looks incredible. The team was responsive, quickly dealt with my issues, and almost finished on time. Honestly, there are a couple of nitpicky things I could say that bothered me at the time but now that the project is over and done with and my house looks like it does I really don't care. The big things that mattered were done well. They were on budget (I ended up paying $2k more for allowances at the end), pretty much on time (our shower door was custom and ended up taking a month and a half longer than expected), the quality is SO GOOD, the subcontractors were all good and respectful, our main carpenter was so smart and great at his job, our designers honestly KILLED it - I have very specific tastes that I'd define as "not basic but not kind of basic" and Gizem and Elena were able to nail it. I never want to do another renovation again, but if I did, I'd definitely call Case.
While the work completed was of high quality, some items in the contract specifications were initially not ordered and others that were ordered had the wrong specifications. However, the Project Manager did rectify these problems, so that the project was finished on time. Completing the punch list did require a few return visits.
All The staff from the design specialist to the people who did the work including subs for drywall, paint and flooring were professional and did exceptional work. The project manager communicated weekly in great detail and was always available to answer our questions. Case is a high-quality firm which I would recommend for any design/remodeling work!
We are very pleased with Case Design/Remodeling Inc..
It was wonderful working with the design team and the construction crew. They were always accommodating to our wishes and changes.
Before I could recommend Case, I need to have assurance that there is better consistency with their crews. The difference between Stefan and Bruce were night and day. For a project that was over 800k and a total renovation that was over 1.3 million I would have expected the A team especially after I made it very clear from the beginning that I was very DETAIL ORIENTED.
Our experience was outstanding from the beginning design phase to the final walkthrough. Our team of Victor, Elena, Bruce, and Bill, made sure that we were informed at every step during the project and that we were satisfied with each stage of the work. We highly recommend CASE to anyone considering a renovation project. We look forward to enjoying our new space and will have fond memories of our team from CASE.
We could not be more happy with Case and the job they did in adding an addition to our house. The project took about 6 months and quite honestly, we miss (especially our dogs) having the crew come to the house every morning. Sometime when you think about things you could have done differently, or things you wish the contractor would have done, that was not the case (no pun intended) here. There is nothing about the design or the work done by Case that we would have changed. Case did an amazing job and we can't recommend them highly enough.
Case Design is a great company, especially if you are not sure what you want to do. They have a great staff that will help you decide on what type of work needs to be complete. However, you need to make sure you have the time and the money for Case Design because as they are a top-end construction company. Overall, I believe they did a tremendous job with the quality of the finished work.
I appreciate their attention to detail as well as them working very well with me. They were very patient.
The team I worked with was very professional and the guy doing the work was organized and left the site clean and safe at the end of each day.
My friends told me "Case is expensive." Well, you get what you pay for, and the professional planning, design, and project management is worth its weight in gold. I barely had to do anything more than pick the materials. Michael Sass made sure I stayed in budget; Elena Eskandari ensured the design/decor/paint came together in a stunning manner; and Bruce Gettys took care of every single detail while I was at work. If I had to manage multiple tradesmen and do all the legwork, I'd have burned through weeks of vacation time. My advice back to my friends: set a budget and see what Case can do!
Case Design/Remodeling transformed the space and it looks spectacular.
Tom Craze and Shawn Higgins were very professional in their service and craft. Both were very friendly and easy to deal with. Weekly meetings were very helpful in keeping homeowner informed about status and schedule.
Case was very professional and quick to respond from my initial meeting to the final day of construction. If you're not handy yourself and you're looking to make big changes to your home I recommend them as a one stop design and build shop. I would use them again for future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Case Design/Remodeling Inc. of DC Metro area as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys