I love my new siding and i'm glad I picked such a nice color. I'm glad I went with Hardie Siding.
We had Carp's Complete Exteriors perform various projects for us, while all contractors will say they have the best crews, all of Carp's Crews that we worked are top of line (skilled tradesmen & conscientious) who work to make the home owner satisfied.
The team of professionals from Chad Carpenter to the installation team, touch up team, and cleaning crew were beyond my expectations for any contracted home service. They were quick, detail oriented, handled our concerns seriously, respectfully and efficiently. I highly recommend this team.
From start to finish, Carps Complete Exteriors was timely with their actions and professional throughout the project.
Carps did an outstanding job on my siding! They followed up with any detail items I thought needed attention and fixed them with no questions asked. Their crew did amazing work with a ton of attention to detail. Thanks
We had dry rot and woodpecker damage on our existing siding. We hired Carp's to reside our entire home with James Hardie siding and install new fascia and gutters. It looks nice and we are looking forward to a low-maintenance home!
When I first started talking to Carp's about the exterior of my house, I could not have imagined how beautiful it would become. The outcome is way better than I thought it would be.
Quality: Workmanship/Materials/Crew - I would rate the workmanship a five if I could.
Lead Source - I heard about Carp's Complete Exteriors on the radio.
Areas Of Satisfaction - I was most satsifed with the artistry of the work. It is beautiful and gorgeous. My house looks so different. It looks much better.
Recognized Excellence - Louis the foreman should be recognized for his exceptional service. He made sure he talked with me every day to keep me informed. Jessie did good work. They were both really helpful.
Additional Comments - Chad Carpenter can pick up his sign in my yard anytime. I think everyone around has it memorized now.
Very satisfying experience from start to finish and beyond.
chad was very experienced and knowledgeable person in the needs and paper trail for insurance purposes.
Areas For Improvement - none
Recognized Excellence - Chad and Kory
Additional Comments - I have over 40 years in the construction industry and am very satisfied with Carps
They have an excellent sales staff and outstanding craftsmanship.
Great to work with. Everyone that I dealt with did an exceptional job.The finished job looks excellent.
Chad gave a solid sales pitch, then followed through with everything he promised. He was much more picky than we were on the walk through - which was greatly appreciated and provided a lot of confidence in the work quality.
Very impressed with this company, my home looks fantastic. The installers of my siding are very professional and efficient.
After window installer's found rotting framework around my existing MBR window, I asked Carp's for a bid on re-siding the front of my house, with the open ended provision that once the old siding was off, I would need additional insulation and framework repairs to be made. Carp's not only worked with me, the owner came out and met with my window installer so everyone was 'on the same page' as far who would do what for a window installation. Carp's kept me "in the loop" as far as scheduling, and their crew was very professional, polite and conscientious. Hence, when I have the rest of my house sided, Carp's is definitely coming back!
Carp's did a good job for a fair price. Chad and his team worked very hard to make sure everything was the way I wanted it and really listened to me. They acted like they really take pride in their work and craftsmanship.
Lead Source - James Hardie listed them as one of their two preferred contractors in the area.
Areas Of Satisfaction - The way Chad and his team listened to me. They listened when I said I wanted ALL of the old, rotting wooden siding removed. They also listened when I noticed my doors wouldn't shut right and fixed that. Or when I asked if they could add insulation to a section missing some. Or when I mentioned that the dryer vent needed to be a larger size. In all of these interactions they were responsive to what I wanted.
Recognized Excellence - Chad and the gentleman running the siding crew (I don't remember his name). Both were very responsive to my feedback and questions.
Areas For Improvement - There were no areas that we weren’t completely satisfied Carps
Areas Of Satisfaction - The design ideas and execution of the crew was far above any other companies we have worked with.
Current Referrals - We have had a lot of our neighbors stop by and compliment the house.
Recognized Excellence - I would like to recognize all of the staff members and installers at Carp’s exteriors. From the initial sales to the custom designs that were submitted to us and the installers who put it in we were 100% satisfied. They were a little more expensive than all the other estimates that we received but by far exceeded our expectations and we love our new home. Carps installed new windows, doors ,James Hardie siding and versetta stone on our home and got it all done within 2 1/2 weeks.
Additional Comments - We would highly recommend using Carp’s exteriors for any of your home improvement projects. They use only the best installers and materials and really care about their customers Satisfaction.
only if they don't mind waiting 6 month to complete, and still not really done, suppose to come back in Spring and fix the yard sprinkler they broke while digging deck holes. We are happy with the look of the house and deck.
Areas Of Satisfaction - We are happy with the look of the house.
Areas Of Satisfaction - We were extremely pleased with our experience with Carp’s Complete Exteriors. They exceeded our expectations throughout the process and every person that we encountered was knowledgeable and friendly. We had such a positive experience working with Chad, Kory, Luis and the rest of the Carp’s team.
Recognized Excellence - Yes... the owner, Chad Carpender, is the best! He was on site everyday to be sure it was humming. I am truly impressed with the entire team!!!
Additional Comments - I COULD NOT BE HAPPIER!
Recognized Excellence - I would like to recognize the whole crew. They were very polite. As a whole, all of them were very good.
Additional Comments - We do a lot of research and they exceeded my expectations. Other than the bad weather and not being able to complete it when they thought, it was all good. It is nothing against them with the weather.
Lead Source - Recommend on Nextdoor neighbor
Areas Of Satisfaction - knowledgeable about the proper installation of Hardie board siding
Chad was great at listening to my and my ideas and putting it all into an amazing package. When the first design was not what I desired, he patiently worked with me to come up with an amazing alternative.
Lead Source - Radio and internet search
Areas For Improvement - None
Areas Of Satisfaction - Creativity and attention to detail.
Recognized Excellence - Corey help to keep everything flowing smoothly. Luis's crew, Juan and Jesse were all wonderful.
Lead Source - They are an elite preferred James Hardy contractor. You can find them on the James Hardy locator.
Areas Of Satisfaction - I was satisfied with the crew. They were efficient, thorough, and they gave me exactly what I wanted.
Recognized Excellence - I would like to recognize Chad Carpenter, the owner, for his exceptional service. He did a great job!
Additional Comments - Carp's is the best contractor I have worked with by far! From a design stand point, he is second to none.
Areas Of Satisfaction - Siding looks great.
Committed to excellence
Carps did a great job with our siding project. We were very impressed with the crew and workmanship. They were timely and cleaned up the mess everyday.
Areas Of Satisfaction - Attention to detail.
They did a great job and were very timely
Areas Of Satisfaction - Workmanship and speed
Recognized Excellence - Our project manager was very professional and helpful, the entire crew was respectful and courteous.
Areas Of Satisfaction - House looks great! They made sure that everything was absolutely complete at the end of the job.
Recognized Excellence - Chad did a great job of staying in touch and answering my questions.
Chad, Dave, and the whole crew did a great job. Attention to detail, promptness, and resolution of small issues were very strong attributes to this remodel which could have been stressful but turned out to be smooth sailing. The James Hardy siding is perfect!
Areas Of Satisfaction - Consistently high quality of workmanship. Pride in the result.
Current Referrals - Several people have commented and I have passed on the name.
Recognized Excellence - I would recognize Chad, Corey, and Nate for exceptional service.
The value is in the quality of the materials, unmatched skill of the installers, and in the painstaking care they take to do it right. It was evident that they were not racing to save time. Carp’s is the best James Hardie installer I have found. Two others have worked on my house and they came up short by not following James Hardie installation guidelines. I would highly recommend Carp’s to anyone choosing James Hardie products.
Concern For Needs - Chad met with us twice in order to fully understand our needs and took the time to design and thoroughly present a great looking solution.
Sales Solutions - Exactly what we were looking for.
Follow Up - Carp’s communication was always timely and extremely responsive.
Communication - All communication was very effective. Chad is the best home repair contractor I have worked with in ten years.
Project Manager Professionalism - Skill and professionalism was evident at all times. Had nothing but pleasant encounters during the 4-5 day project.
Professional & Organized - Entire project was extremely well-planned and executed.
Clean & Safe - Well organized, tidy and safe throughout project.
Quality: Workmanship/Materials/Crew - Carp’s is the third James Hardie contractor that has worked on my house and clearly the best. It turns out that others were not familiar with or did not follow James Hardie installation guidelines. If you are using Hardie products, get Carp’s to do the install.
Value - The value is in the quality of the materials, unmatched skill of the installers, and in the painstaking care they take to do it right. It was evident that they were not racing to save time.
Likely To Recommend - I would highly recommend Carp’s. They are the best James Hardie installer I have found. The value is in the quality of the materials, unmatched skill of the installers, and in the painstaking care they take to do it right. It was evident that they were not racing to save time. Carp’s is the best James Hardie installer I have found. Two others have worked on my house and they came up short by not following James Hardie installation guidelines. I would highly recommend Carp’s to anyone choosing James Hardie products.
Areas For Improvement - They did not fall short. Extremely satisfied.
Areas Of Satisfaction - Quality of installation. After dealing with an abundance of contractors not fully committed to properly securing the exterior of my house, Carp’s skill and quality of work leaves me fully satisfied. It looks great, undoubtedly won’t leak, and won’t have to be re-done for decades.
Recognized Excellence - Chad Carpender is a real pro. Thank you, Chad! The install crew was great to work with, too.
Carp's was diligent to provide me with every possible choice so I could make an informed decision regarding my home improvement (siding) needs. They were excellent at communicating with me daily their progress and plan moving forward. They also checked with me about specific design element choices as they arose so that I would be satisfied with the job every step of the way. Overall, diligent and trustworthy workers and we are extremely pleased with the results.
Chad did a good job on selling us, as we ended up spending $10,000 more with him than going with the other James Hardie Certified Company in Omaha. After the contract was signed any follow up was handled primarily by text. When he did come out to meet with us to talk about concerns, he was quick to making comments about how busy he was and that he had to be somewhere else. It made us feel like as soon as they started the job he did not care anymore; the sale had been made. The PM was introduced to one of us the first day work started, but it was such a quick introduction and interaction was extremely limited that after that first visit of less than 5 minutes, we weren’t sure who the PM was in the crew that was on site daily. There were times that we would be at the house while the crew was there and he never came by to say hello and give a status update of what went on that day or what the expectations were for the following day. When they broke the custom door bell and new lights they tried to super glue everything back together and were not going to tell us about it, except that they couldn’t find a replacement in the city of Omaha – that’s when they came to us to share of the mistake. We understand that things happen and things may break but when they tried to hide the fact that they broke items that just bugged us.Materials YES we are satisfied. Workmanship and the construction crew we were very disappointed.
Very competent, knows their product, exceedingly professional, and did an excellent installation!
Areas Of Satisfaction - Excellent job working with insurance company; timely; professional; superb installation.
Lead Source - Internet. Also we researched and spoke to people who highly recommended them as well.
Areas Of Satisfaction - Chad Carp is an exceptional young man, his personality is great. He goes out of his way to do the work the right way.
Recognized Excellence - Chad of course is top notch. The whole crew is exceptional. We are very pleased.
Additional Comments - I will highly recommend them to anyone.
Lead Source - Online as a James Hardie certified installer.
Areas Of Satisfaction - The siding quality and design was of great quality
Recognized Excellence - Everyone involved did a great job.
Additional Comments - The cedar porch overhang is beautiful, and Carps did a great job of handling a situation where damage occurred in our house.
Chad was very professional, really nice and accommodating and really great to work with.
Areas Of Satisfaction - Chad was really good to work with - he made sure everything was right.
Recognized Excellence - Chad was great to work with.
Areas Of Satisfaction - I am most satisfied with the installation crew and installation around the doors and soffit's, they did a nice looking job. We made some modification to the final product and they were very accommodating.
Recognized Excellence - I would like to recognize Chad Carpenter for exceptional service. Chad coordinated with us everyday.
Good Company, great product, professional installers. Any question I had was answered completely and in terms I understood. Any concerns I had were taken care of quickly. Installers were friendly, professional and knowledgeable.
Areas Of Satisfaction - I originally called the company for vinyl siding and I am thankful that Chad mentioned the Johnson Hardy cement siding product. I will never have to worry about the outside of my house again.
Overall a great job with the work on my home. The home residing project ran a bit longer than anticipated due to spring rain and snow, but otherwise as planned. We elected to have the sheathing on the home replaced, which turned out to be a strong positive as water damage that would have been missed was discovered and corrected. The materials and craftsmanship appear top rate.
Areas Of Satisfaction - Quality work done by skilled craftsmen. Excellent design consultation and advice from Chad.
Areas Of Satisfaction - The entire project went very smoothly.
Carp's did an excellent job. I will recommend their services in the future.
Concern For Needs - Chad has a great design aesthetic and provided us with several different design concepts. The end result was a complete home transformation and beautiful finished product.
Likely To Recommend - Carp's did an excellent job. I will recommend their services in the future.
Areas Of Satisfaction - I was most satisfied with the timeliness that they completed the project.
Additional Comments - I was very happy with Carp's company and very satisfied with the work.
The did a complete and thorough job. I am very pleased.
Areas Of Satisfaction - I was most satisfied how they organized the project before we started and were through before starting. They dotted their I's and crossing their T's. During the project, they regrouped several times and it was done in a professional manner.
Recognized Excellence - I would like to recognize Chad for his exceptional service.
Areas Of Satisfaction - I was satisfied with pretty much everything.
Recognized Excellence - The whole crew did a good job.
Areas Of Satisfaction - It came out wonderful. They go the extra mile.
Recognized Excellence - Chad was great and answered all questions. The installation crew was good and any questions I asked they would answer and would reassure me it was going to turn our great.
Additional Comments - I am glad I did it, and I get compliments every day.
Recognized Excellence - Everyone that work on my projects were awesome and did a fabulous job. They were hard workers.
Areas Of Satisfaction - The craftsmanship was very good. All of my questions and concerns were responded to immediately.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carp's Complete Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys