Quality of the work and their willingness to make adjustments when a couple of late requests were added to the planned work.
The entire team at Carolina Exteriors is extremely professional and courteous. They were timely, stayed on schedule, and kept my property as clean as possible while completing the project. Jorge and his team (his brother and son) were absolutely the best!
Highly recommend Carolina Exteriors. They did an awesome job on the residing of our house. Clifton & our project manager Lewis were so professional & great to work with.
All the crew did a good job - but your siding crew was very dedicated and work hard and efficiently.
We will recommend Carolina Exteriors to anyone looking for siding work, and we will keep them in mind for future projects.
Overall an excellent experience and one that surpasses any that we have had in the past with other companies. Very organized and professional. Always kept up to date with changes, schedules, etc. Love our new look!
Level of communication. The ease of communicating with the staff and use of multiple forms of technology used for those communications made everything very user friendly.
I love the look of my house after having the work completed! Everything looks so up-to-date with high quality materials.
I liked the fact that they worked with me to make a few modifications to the work as it went along. When I brought up minor things to be taken care of with the workers, they were always very attentive and prompt in taking care of them.
This is the second time we have used them they are courteous and professional.
The communication from the project manager was excellent, and the information sharing through the website tool was also very good.
Carolina Exteriors communicates well, we’re very organized, and craftsmanship is top notch.
Lewis is fantastic. Easy to talk to, always responsive, and handled the two small blips with ease. We could not be happier with him, his professionalism, and thankful he was our PM.
Overall we are very satisfied. Our home looks brand new. Having the communication app/web-site is awesome and allowed us to always be up to date which is essential when one is not in town and cannot see what is going on. This is a HUGE PLUS!
I am most satisfied with the professionalism and quality of the work. There was no goofing around, and they worked the full day and left at sunset.
Very satisfied with the quality of work and service. House looks great. All work completed timely and as agreed upon.
I was very pleased with Carolina Exteriors. They worked with me at project onset and provided a clear, professional quote for services requested AND stated what it looked like /would cost for some typical things that come up from time to time during a project. They took before, during and after pictures, posted them to a portal to view from whereever I was. Very amenable to take care of punch list items I found. Kevin, Proj. Mgr, was faithful to communicate daily... Back Ofc great too!
great communication and attitude. Not too high pressure... Willing to come back and take care of punch list items without being asked twice and haggling (reasonable). Didn't feel like the company was looking for ways to charge me more than agreed and appreciated the up front view of what types of things would incur upcharges and they general view of what that expense would be ($/linear foot, etc.). They were true to their word.
I've used Carolina Exteriors twice for work around the house and plan to use Carolina Exteriors in the future. The latest job was replacing all my windows and all the siding on the front of the house. I couldn't be happier with the windows and the siding pops. When the job was inflight and Hurricane Michael was headed our way, the team came out to secure all the materials - which was appreciated. The team communicated every step of the way and the crew was always punctual. I've had two great experiences and look forward to working with Carolina Exteriors in the future.
I had cement shingle siding replaced on a portion of my house. Everything went well however after the work was complete they asked for the final payment before even inspecting the work that had been done. The project manager also missed our final walk through (rain and lots of wind that day so no issue but never rescheduled). I hope all was done correctly but would have liked the assurance of one last inspection.
The quality of the workmanship and the responsiveness to any concerns we had was excellent. The siding installers should have been more careful with our landscaping, but we were compensated for the damage. The painters were outstanding. I would highly recommend this company for any siding needs.
Carolina Exteriors and project manager Kevin Rose were fantastic to work with on our siding project. Very detailed, comprehensive and attentive throughout the process. Highly recommend!
The crew did very high quality work and completed the work in less then a week.
Carolina Exteriors did an amazing job building our three season room!
Great work. Louis is outstanding!
Rainy weather created a short delay in starting the project, but once started, it was finished in 5 days. Crew worked very hard in hot weather. Jeff, the project manager kept on top of the work, and was quick to record change orders, which either I or the crew found the need for. I am very happy with the workmanship and the results.
Carolina Exteriors was great to work with from beginning to end on our home project! Kevin, our salesman was honest and gave lots of options for ways to fix our siding issues. The crews that were sent were amazing! They did quality work, kept our outside cleaned up and were kind as well. Carolina Exteriors also went above and beyond as we encountered a family health crisis as the project started and we needed to delay. Rather than bump our project they pushed it back and then Kevin and the crew all checked in to make sure everyone was doing well. We will absolutely use Carolina Exteriors again!
I was the most impressed with the crew installing the siding and the project manager. The crew was far beyond any experience I have had with any other work crew. They were incredibly skilled at their work and kept the job site clean. The two men on the install crew were extremely kind and hard working. Lewis, the project manager, always returned calls promptly and took care of things right away. He followed up with us and checked in on a regular basis.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys