I am very pleased with my selection of Carolina Exteriors for my siding, window, and door project. Their workmanship was outstanding. I have received many complements on our home. While everything was being installed, many of my neighbors did slow drive boy’s to observe and give a “thumbs up”. I would highly recommend Carolina Exteriors for the services they offer.
Everything is wonderful, except we were unhappy with the roofer. The edges of the shingles were very uneven and in places we did not have the inch overhang required. Had to have roofers back twice for the garage to get it right.
We are very pleased with the quality of the work and materials. The staff was more than flexible through every phase of the project, working with us on financing, scheduling, and so on. We paid a bit of a premium on price in exchange for not having to lift a finger to manage the project. With the exception of a few minor punch-list items that they readily addressed, we didn't have to chase them down to make things right.
Areas Of Satisfaction - The crew that installed the siding did an excellent job building the trim pieces. The crew that installed the gutters came back and addressed a concern after the job was done. Our PM did a good job of communicating when things would happen and listening to our concerns/requests.
We recently finished our rather large home project (replaced side door, crawl space door, all windows, vinyl siding with Hardie and painted front porch & trim) and have been very happy with the decision to use Carolina Exteriors. They were professional from start to finish and had excellent communication during the entire project. Our project manager, Lewis, was fantastic – on site every day to check progress, answering questions and taking care of any concerns we had. The teams were hard working, polite, professional and respectful of the property. We are very happy with the quality of work and the result!
We have been very pleased with our experience with Carolina Exteriors Plus from the initial meeting with Clifton to the final approval of work with Lewis White, our Project Manager. The superior products were what we had wanted and the installation, although delayed due to weather and Covid19 restrictions, was professional and well-done. The project manager Lewis and his assistant, Codie, were very personable and very responsive to all our questions and concerns. We knew we were in good hands when they helped to make stressful times feel less stressful for us.
The project manager was great. Guy went out of his way on several occasions to make our experience better than it would have been without him.
Carolina Exteriors did a great job for us. We've had lots of compliments to the new look to our home!
Areas Of Satisfaction - Quality of the work and their willingness to make adjustments when a couple of late requests were added to the planned work.
The entire team at Carolina Exteriors is extremely professional and courteous. They were timely, stayed on schedule, and kept my property as clean as possible while completing the project. Jorge and his team (his brother and son) were absolutely the best!
Highly recommend Carolina Exteriors. They did an awesome job on the residing of our house. Clifton & our project manager Lewis were so professional & great to work with.
Recognized Excellence - All the crew did a good job - but your siding crew was very dedicated and work hard and efficiently.
We will recommend Carolina Exteriors to anyone looking for siding work, and we will keep them in mind for future projects.
Overall an excellent experience and one that surpasses any that we have had in the past with other companies. Very organized and professional. Always kept up to date with changes, schedules, etc. Love our new look!
Areas Of Satisfaction - Level of communication. The ease of communicating with the staff and use of multiple forms of technology used for those communications made everything very user friendly.
I love the look of my house after having the work completed! Everything looks so up-to-date with high quality materials.
Areas Of Satisfaction - I liked the fact that they worked with me to make a few modifications to the work as it went along. When I brought up minor things to be taken care of with the workers, they were always very attentive and prompt in taking care of them.
This is the second time we have used them they are courteous and professional.
Areas Of Satisfaction - The communication from the project manager was excellent, and the information sharing through the website tool was also very good.
Carolina Exteriors communicates well, we’re very organized, and craftsmanship is top notch.
Project Manager Professionalism - Lewis is fantastic. Easy to talk to, always responsive, and handled the two small blips with ease. We could not be happier with him, his professionalism, and thankful he was our PM.
Areas Of Satisfaction - Overall we are very satisfied. Our home looks brand new. Having the communication app/web-site is awesome and allowed us to always be up to date which is essential when one is not in town and cannot see what is going on. This is a HUGE PLUS!
Areas Of Satisfaction - I am most satisfied with the professionalism and quality of the work. There was no goofing around, and they worked the full day and left at sunset.
Very satisfied with the quality of work and service. House looks great. All work completed timely and as agreed upon.
I was very pleased with Carolina Exteriors. They worked with me at project onset and provided a clear, professional quote for services requested AND stated what it looked like /would cost for some typical things that come up from time to time during a project. They took before, during and after pictures, posted them to a portal to view from whereever I was. Very amenable to take care of punch list items I found. Kevin, Proj. Mgr, was faithful to communicate daily... Back Ofc great too!
Areas Of Satisfaction - great communication and attitude. Not too high pressure... Willing to come back and take care of punch list items without being asked twice and haggling (reasonable). Didn't feel like the company was looking for ways to charge me more than agreed and appreciated the up front view of what types of things would incur upcharges and they general view of what that expense would be ($/linear foot, etc.). They were true to their word.
I've used Carolina Exteriors twice for work around the house and plan to use Carolina Exteriors in the future. The latest job was replacing all my windows and all the siding on the front of the house. I couldn't be happier with the windows and the siding pops. When the job was inflight and Hurricane Michael was headed our way, the team came out to secure all the materials - which was appreciated. The team communicated every step of the way and the crew was always punctual. I've had two great experiences and look forward to working with Carolina Exteriors in the future.
I had cement shingle siding replaced on a portion of my house. Everything went well however after the work was complete they asked for the final payment before even inspecting the work that had been done. The project manager also missed our final walk through (rain and lots of wind that day so no issue but never rescheduled). I hope all was done correctly but would have liked the assurance of one last inspection.
The quality of the workmanship and the responsiveness to any concerns we had was excellent. The siding installers should have been more careful with our landscaping, but we were compensated for the damage. The painters were outstanding. I would highly recommend this company for any siding needs.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys