Overall, very disappointing. I feel sad when I look at the bathroom.
We chose bath2Bath over other contractors for several reasons. We were impressed that both the designer and the general contractor were at our house for the first meeting. The first meeting had great energy and we could tell they were enthusiastic and creative. Our designer Coury had great ideas, was able to create visuals to help us, and was very patient. The team also embraced our bar idea, which we added on after we signed the initial contract. They created functional and custom spaces that feel unique. Our contractor Pete was creative and diligent. Pete created amazing shelving with his own found materials for our wet bar, and really added value to the project. Although the pricing was higher, we trusted the team and felt the project would be successful. In the end, the project stretched from four weeks, to five weeks, to six weeks, which was frustrating and disappointing. We have to acknowledge that a pandemic added a level of complexity to the project. In the end, the completed bathroom and wet bar exceeded our expectations. We are very happy we worked with bath2Bath.
We are so pleased with our new bathroom. The Cleary company made this remodel such a simple journey. They guided the path and were always superb with communication and next steps. The materials used were high quality. The craftsmanship is superb. Quality in everything down to the studs. The entire team was wonderful to work with . I only have praise for this company! Job well done. Thank you.
Did a great job and made an effort to offer options within our budget and stick to the budget. Also timely with communication and kept us up to date about progress
Bath2Bath did a fabulous job.
Thankful to have found such an amazing company. Their level of professionalism and their quality product was exactly what we had hoped for.
Areas Of Satisfaction - Proactive communication. Knowledgeable about not only the specific bathroom remodel project, but also more broadly about the bathroom in the context of the overall house. For example, when preparing for exhaust fan installation, uncovered improper venting by original home builder for the bathroom being worked on plus the master bath, and discussed options with us about how to address.
Additional Comments - All employees were extremely courteous and considerate while working in our household of 6! The project start and finish went smoothly and met expectations set from initial conversations.
Top notch contractor. Employees were honest, professional, caring and easy to get information from. I was really impressed with everything about the Cleary Co. I have already recommend the company to others and will continue to do so.
They were very professional and their communication was excellent.
There was a very clear timeline for the remodeling of our two bathrooms. We were always aware of the chronology for when materials would be ordered and delivered, when the actual work would begin, how long the process would take, etc. The installers maintained this timeline and even finished the remodeling of the two bathrooms a few days earlier than we expected. We needed a few "tweaks" after the main installations, and Pete Mossman was prompt in responding to them and making them right. It was encouraging to see that the company stands behind its workmanship and wants to be sure that the customer is completely satisfied with the results.
Thank you for all the hard work.
bath2BATH worked with us to make our bathroom remodel more than we expected. They listened to our ideas and worked hard to keep unexpected challenges from derailing our budget. We are very satisfied with the end results and I now enjoy spending time in my master bath.
bath2BATH was great to work with and provided constant communication on next steps and what to expect. My bathroom looks fantastic!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of bath2BATH as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys