They were very responsive to our window and door replacement needs. I'm very happy with the communication and also how they followed up with everything that we needed to know about our project.
Trimmed out skylights over staircase. Excellent craftsmanship.
They did an outstanding job. They were professional and on time.
From design of our fireplace, to the build, all of the Back folks were the best. We could not be happier with the process and the final product.
High quality of work and very easy to work with.
Back installed 6 new Pella sliding patio doors with roller screens on our house. This entailed: removing the old doors, installing the new ones, removing and installing interior trim on some doors, painting two interior doors, painting interior trim on doors, removing vertical blinds on all doors and reinstalling.
The quality of the job was really great. The pricing is what makes me hesitate on recommending them.
Very professional and they do great work!
I love these people. They are honest, they are careful with my property, and they are reasonable because I watch my money. They're so clean -- everything is clean every single day. They leave the house really clean every day.
Professional, quality work, timely and communicates every step of the project
Yes -- work began very soon after agreement, project changes were implemented as needs developed, craftsmanship was excellent, and the work came in under estimate. We received many compliments on the job.
Repeat of the e-mail note I sent to Back Construction after the job: "I express my sincere thanks and appreciation for the professionalism and the hard work from start to finish. You (Wes) and Nate were communicative, direct and fun to deal with, while James, Nathan and the others seem to have done an excellent and clean job on our porch/deck and fence repair. I tried not to interfere or bother them, but if they needed me or had suggestions for work-arounds, they were easy to chat with. I felt I was treated the way I tried to treat my wide array of clients and customers during my working life. Thank You."
They went about their work like well trained professionals, not in a loud, noisy way as I've seen,others do as they went about their work.
Timeliness in my only complaint. The project took more than a year to complete.
Best Handy Man service in Central Kentucky
They are professional, provide excellent customer support, and provide good feedback while the job is ongoing so that together you can make the best decisions.
BACK Construction was always on time. They showed up when they said they would. They did excellent work and stood behind it.
They did great work but we have had trouble getting them to finish the project.
I love BACK construction. They listened to what I wanted and if anything went wrong they made it right. I have trouble with my eyes and am a pediatrician. I am uber interested in safety and quality and I am so grateful every day for my new renovated bathroom. I had an epoxy resin floor put in my bathroom so I will have an anti-slip floor. I could not be happier with the quality of this project and how well the staff at BACK construction treated me.
They gave me what I wanted , at reasonable prices! All the employees were knowledgeable and professional!
Site manager was never present- “had 50 jobs to oversee”. Disconnect between the sales person and the crew.
First class people who do good work and stand behind it.
always on time , always willing to come out if you have any concern with the work or appliances they placed
excellent workmanship and finished the job in a timely manner.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BACK Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys