Additional Comments - Dave is an excellent project coordinator.
Gus has been a tremendous help and a true asset in all questions relating to the pool. John our weekly 'pool person' is knowledgable and efficient. Gene does a great job in customer relations as does Kathleen.
Areas Of Satisfaction - Follow up of details was excellent.
Recognized Excellence - Dave personally put a lot of effort into it.
Areas Of Satisfaction - I was satisfied with the quality of the work, it was exceptional.
Areas Of Satisfaction - I was most satisfied with the product. It is really nice. There were nice to work with, responsive, and on time
Recognized Excellence - Ryan was great!
4 stars plus! Everything from the initial bid to the construction process to follow up was professional and outstanding! We service men and women with mental health disabilities and Jeff and his team were so cooperative, patient, and supportive of our mission and so focused on getting us a pool that would benefit the men and women. We are so grateful!
Areas For Improvement - They met all of expectations and exceeded them.
Areas Of Satisfaction - From the beginning, Jeff connected with our mission, was present, professional, connected with our staff and those we serve, and provided high quality work.
Recognized Excellence - I didn't know the implementation team by name, but they did great work. Jeff is the one I met with the most. He was very responsive and nice.
Areas Of Satisfaction - Our pool and spa are beautiful! We chose a vanishing edge with a large spa and sun deck. Armond Pools had the expertise to problem solve to achieve the design we wanted.
Recognized Excellence - Jeff, Mike, Steve and the entire crew at Armond are all great to work with.
Additional Comments - if you want the best call them!!
We've been dealing with them for quite a while and have always been very satisfied, I knew that I could call on them.
We could not be happier with the renovation of our 50 year old pool. Jeff's redesign and new materials make it a beautiful feature in our landscape.
Value - We did not shop around for a pool company- I liked what I saw on the website and I liked Jeff the first time I met him. Many people say they will not consider Armond because of the bottom line cost, but there is so much more involved and I firmly believe those same people will be calling their pool company back over and over to fix things that were never done properly the first, second or third time! you get what you pay for and with Armond we got great and lasting quality and great service.
Areas Of Satisfaction - We have a gorgeous pool!
Recognized Excellence - Mike was great, Danny was great and the other guys on my crew. 5 star guys
Areas Of Satisfaction - When there's a problem or repair needed, the company ensures it will be taken care of as quickly as possible.
There was a lack of communication about existing problems which were never resolved.
We have used the services of Armond Aquatech Pools for over ten years (full service during summertime, and summerization / winterization), and they provide excellent care to our pool and spa. When we have any issue, they take our call right away and manage to bring it to resolution in a very timely matter. We will definitely stay with them despite all the numerous offers from other providers we receive constantly in the mail.
Armond built my pool 41 years ago and have given me excellent service ever since.
Overall, I am very satisfied with Armond and have no hesitations recommending them to people in the market for a new pool company. The technicians visiting the pool for service seem knowledgeable and, when there is an issue, they are generally pretty quick to resolve it. When engaged they are very good. However, I sometimes find proactive communication a bit lacking.
Armond Pools maybe a bit more expensive but they are 1st class in every way.. Our pool was built over 8 years ago and it still looks new. I highly recommend Armond pools and the team they have developed over the years.
Good service and knowledgable
Armond built my pool over a decade ago and has serviced it professionally ever since. They do an excellent job on repair work in addition to the regular summer service, and their rates are very competitive.
I love Armond pools and have recommended them to many.
Armond did a great job in designing and constructing the pool. Mike Ciarrochi is outstanding!! I would recommend them to anyone!!!
Areas Of Satisfaction - Design and quality were outstanding.
Recognized Excellence - Mike Ciarrochi is a hands-on supervisor and cares about the final product and satisfaction of the client!
When you are building a pool you get what you pay for. We have renovated 2 pools with Armond. We had no hesitation when renovating the second pool to chose to go with them again.
Areas Of Satisfaction - I was most satisfied with their commitment to excellence and service and the construction as well as the product itself.
Current Referrals - I already referred them and they are already working with them.
Recognized Excellence - I would like to recognize Ryan, he does a outstanding job and the service people who tend to the pool. Kathleen as well. Pretty much everyone that I have worked with.
Additional Comments - I was very impressed with the fact that when this pool season opened they were extremely helpful and quick to respond to my needs even with a heavy workload.
Areas Of Satisfaction - Designed and built a great pool with excellent workmanship.
Current Referrals - Have recommended them to many.
Recognized Excellence - Loved the crew- all of them.
Areas Of Satisfaction - I am most satisfied with the finished product.
Recognized Excellence - Dave was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Armond Aquatech Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys