They were very professional. The roof was completed on time, and I am very satisfied with the work.
They followed through on everything they promised.
The quality of the work for the company is adequate, but the professionalism is not, and I do not recommend them.
Tom was outstanding! He was very professional, and I would definitely recommend his services again.
They're very reliable. Every time I had a problem, they were quick to respond to me.
I have already recommended them.
Areas Of Satisfaction - I was most satisfied with the whole job!
I think that they did a great job on my door. We love it.
I would highly recommend them to a friend.
Areas For Improvement - They did not fall short, including when there was a problem with the screen after the installation. The guy who came to patch up any holes addressed it right away and got it fixed in spite of it not being the reason he was there.
Overall, I felt like the staff itself was attentive to our needs as a household. We gave them 7 different parameters, and they were able to fulfill those needs. We had some change in orders, and they fulfilled those needs. Customer service was very good, easy to reach, and responsive. In terms of the quality of the labored installation the people that performed the work did a good job they were thorough and finished the job in 2 days, they replaced all of our windows in our home. I would certainly recommend them.
From the initial appointment to projection completion, the communication was very thorough…from calls from the project manager to office staff checking in everyone kept you in the loop of next steps. Very competitive pricing!
Areas Of Satisfaction - Great salesman, installers were professional, pleasant and a pleasure to deal with.
Areas Of Satisfaction - I was most satisfied with the customer service during the process.
I wasn't there. My son lives in this house. They took one of his tarps, but he said they would replace it.
Areas Of Satisfaction - They went above and beyond when it came to meeting our expectations, we received excellent and top quality work, and any issues we had, were immediately taken care of.....
They put in solar, roofing, and windows. They did a great job. I had a couple of issues with loosing shingles, but they are more than willing to correct them.
Areas Of Satisfaction - Front entrance to the house.
Everything was delivered on time and to my satisfaction.
Areas Of Satisfaction - The salesperson and the installation foreman met or exceeded my expectations. The salesperson was excellent and knowledgeable. The foreman personally came out and checked on the site. He walked through the installation process with me prior to the installation because of the scheduling delays.
American Design and Build was a pleasure to deal with and we would highly recommend them for any of your home improvement projects
Areas Of Satisfaction - Everyone was courteous and knowledgeable. All the work has been perfect. I will continue to use American Design and Build for any projects that I need to have done!
Areas Of Satisfaction - They exceeded my expectations in all areas.
Additional Comments - Construction crew was fabulous. Enjoyed having them in my home.
Areas Of Satisfaction - I thought that Brad, the initial sales guy and the only face I saw other than the installers, did a really good job. And anything I did not understand, he would get me to the right person who would call me back. He did a nice job managing the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Design and Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys