Quality Of Materials - So far, the roof seems to working great, and it looks good. Overall, I am happy with the way it turned out.
They do a fantastic with scheduling and everything was great from start to end.
The roof is so beautiful.
They are very professional. They take your satisfaction very strongly.
They did an excellent job.
Tom, at American Build was very knowledgeable and guided us through the process. Once the roof was being done, I was stunned at the care the roofers used to ensure the debris was picked up. They used Magnets to find the "hidden" nails in the year. Just excellent and so far, so good.
Areas Of Satisfaction - I like the final product
Great customer service. On time and very professional. When they were done with the work there was absolutely no waste or debris left behind.
Quality Of Materials - The shingles are very durable; overall, I am very happy :)
Quality Of Materials - overall, I am very happy
Quality Of Materials - They are attractive .
Recognized Excellence - The solar panel removal and installation guys are fantastic!
Recognized Excellence - I'd like to recognize the foreman on the roofing job for his exceptional service. He was pretty cool.
1) I was completely misled about the pricing of the roof. 2) There were nails all over my yard when I was told by the salesman they would sweep the area thoroughly. There must have also been nails left in the gutters too because i would find many more nails after a rainstorm. 3) They also destroyed some flowers in our garden bed when, again, the salesman assured us they would be mindful of these things.
Areas Of Satisfaction - I am very satisfied with the project manager—he was responsive to questions and issues that came up.
American Design and Build was very thorough, efficient, and explained everything. They answered all my questions. I was able to talk with the supervisor on site. He talked with me and went over things. They followed up to make sure about the items I wanted to be removed and the replacement material.
AD&D is a well known, very professional business that shows in the quality of their work and the attitude and behavior of their employees. I have dealt with them with other projects with complete satisfaction in the past and will not hesitate to consult with them in the future.
You are going to see online rankings of larger companies working nationwide. By comparison American Design and Build looks small. Nothing wrong with that. AD&B does a great job. The only thing wrong with small is: if your solar project isn’t in Maryland or DC you don’t get to use AD&B. And there is another important advantage that American Design & Build has: they started out as a roofing business long before they added solar, and they have a very good reputation in roofing. And that’s important, because when you are putting new solar panels on your roof it makes sense to start with a good foundation, a roof that is there to last (with a 20 year commitment on the solar panels, re-shingling at the same time is a good plan). Please understand: I am not writing this to promote AD&B. It’s just happened with our family. I’d been interested in getting solar panels for a long time. 2 factors put me off. One was the cost. We’re not rich. And the other factor was that our roof was 25 years old but it was still working, and I didn’t want to put new solar panels on an old roof so I was waiting. But the past couple years our roof had some leaks, which we got repaired, and then this past winter I learned about government incentive which, depending on where you live, can lower the cost of solar panel projects. So I decided it was time. I researched a lot of companies, picked out 4-5, interviewed them, picked one, and they came out and designed a panel installation. We were all ready to move ahead. First step, by their recommendation, was to re-shingle our roof. That said they had a working relationship with a local/regional roofing company (the solar panel company was nationwide but they did not include roofing) and so they were telling me to have their roofing partner do our roof job. I thought ok, but delays happened and I got concerned so I looked at their roofing partner online and it looked like there were some bad reviews. I asked our solar company and they said yes, and in fact the solar company said they were in the process of ending their relationship with that roofing company and I should wait until they get a new roofing partner. I became distrustful and cancelled our planned solar project. Went back to the drawing board, more research and found AD$B. That’s why I am writing this: lessons learned.
Nice job on the installation of the roof. Sales rep made us feel like we were buying a used car. Why can't sales people just give customer's the bottom line? Clean-up was just spotty at best.
Quality Of Materials - We love the way our roof looks. We have received numerous compliments. I can definitely see the difference compared to other new rooves in my neighborhood.
They did a fabulous job and worked with my schedule and the weather constraints.
Quality Of Materials - Product appears to meet standards!
Recognized Excellence - The salesperson, Brian, and the manager provided exceptional service and were very helpful.
Their work was very good. They cleaned up the debris. I did not have any problems.
Areas Of Satisfaction - Great customer service and quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Design and Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys