1. From the roof measurement survey performed by Todd 28 FED 2020 and the installation of the new roof on or about 11 March 2020 performed by Alan's crew were both outstanding. Professional in every sense.2. With regards to job site cleanup: Overall site appearance looked great. however I encountered three old roofing nails, one entered the sole of my shoe without injury to my foot and other one entered the right front tire of my mower causing a flat tire and the third I picked up and placed in my metal container.3. After the roof installation hand delivered the final payment to the office of Alan's roofing on 22March2020. I requested the Lifetime warranty certificate. The office clerk indicated that the warranty certificate would be mailed to me in about two weeks. However, over two and a half mouths have past and I still haven't received the life time warranty.t
The installers were excellent and very nice. I even called the company and said they needed a raise. They were very professional and nice.
Alans Roofing salesman was accurate in his appraisal of my situation. The crew came out a few weeks later. They cleaned up well. It was a very positive experience.
Alan's Roofing did a super job.
They had two unmatched singles on the roof and there was a piece of soffit missing and it took them a month to fix it.
Everyone was very personable, and the installers were very friendly.
They were excellent and did what they said they would do. There was a small issue that was not their fault, but they took care of it immediately.
The person to talk to is David Flowers. He is an awesome guy, wonderful sales rep. Looked at the roof after it was done. He made it great.
Todd, who was our salesperson from Alan's Roofing did a great job. He was very helpful in getting me everything I needed. Everyone at Alan's Roofing did a great job!
They were very professional and on time.
Todd was very attentive to sell me the roof. His communication went south from there. He never explained when the payment was due. I finally mailed the check to him with a coupon for 5% off & asked for the refund, a certification for hurricane winds & if someone could coil up the wire from the dish that they left hanging straight out. He never bothered to respond, but I got some type of paperwork for the roof. He reminded me of a used car salesman. Can't wait to sell the product, but forget any followup or assistance with questions. Very disappointed!
They did not reach back out after they received my payment for my roof. They did not address any of the issues that arose during my installation. One of the installers split a red drink down the front of my house, and the salesman did wipe it off, but it left a red stain. I am going to have to touch it up with the paint that I have. The debris from the roof fell onto my back patio and left a muddy, mucky mess because it rained during my install. I was told they would come back out in a few weeks and powerwash my back patio, but no one has reached back out to me. I do not feel I should have to do any cleaning up after my install was complete. They did not handle my issues in a proper way. I do not want to bash them on social media sites, and I am hoping they will rectify the situation, but I will not refer anyone to them with how my issues were handled. They did pick up most of the nails. There were just a few that I found on the ground.
They were helpful and knowledgable with the products. I am very happy. More people should use them, because they were quick, and kept everything clean. They are good people.
Pete vasseur was very professional.
Our salesperson, David Flowers, was excellent. He was a great person to represent the company.
They are a great company, they were patient and had good quality work.
I already did.
Todd Klukowski very knowledgeable and efficient. He is always timely in response. He's amazing.
The representative, David, was fantastic. I am an old guy, I am 68 years old. I am weary of the younger generation at times, but he did a wonderful job.
The employees are threatening and bullies. I am very unhappy with my entire experience with Allan's Roofing. These people should not be in business. I am filing a complaint with the Better Business Bureau.
We were very well pleased with the workmanship. They were very professional and got the job done. There was no hesitation in getting the job completed.
The staff was very courteous and professional.
The salesman gave me several options. I researched those options. He came back to show visuals and sent pictures of the work he had done. The salesperson went above and beyond.
The agent I worked with was excellent. He was perfect and answered all of my questions.
First rate all the way. Good crew, on schedule, good price. No issues.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alan's Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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