First off, I usually wait at least a year to complete surveys of this nature. To date, I am very satisfied with the quality of work done to my home (windows, siding, and eave replacement with entire house paint job and add-on faux window shutters) and will very likely use Advanced Home Exteriors again to further upgrade my home. I will definitely refer AHE to others!
The job started on time once the permit was received and finished sooner than I expected.
They went above and beyond everything I expected.
super courteous and professional team members all around
The quality of the work was admired by all, more important was that any question about the work was addressed, and handled to our satisfaction
I received a good estimate for the work & products I wanted. I was kept in the loop for scheduling and the work progress. There were no hidden or last minute changes on fees or the work. This is a very professional company and it is reflected by every employee.
I received a recommendation from a friend. I was very impressed by the transformation of his home. I would definitely recommend to anyone else who wants to upgrade their home. I have already recommended to my friends and relatives.
Ricardo and his crew were awesome, showed up early, communicated along the entire process, notified us of any potential problem areas, Hard and very skilled workers
They are very attentive and professional.
Here are the words that describe Advanced Home Exteriors: I felt that they were outgoing and real. Kelly Smart came out and treated me as if I were his aunt. He was very personable, knowledgeable, and friendly. He was sincere. Not only that, but he was the first contact with Advanced Home Exteriors. Likewise, he was not pushy. He showed us product and had a booklet with information. He was well-prepared and provided information about the company as well as services. Furthermore, he went over the liability insurance. He was honest, fair, and very professional. Kelly, Mr. Jacks, the owner, and David, the team leader were all thorough from beginning to the end. Advanced Home Exteriors gave us information in advance about what would be taking place. They went over the materials and when they were coming out. They even asked us where we wanted them delivered. Likewise, they were accountable. They told us that they would be cleaning up, and they did what they said they would do. The company was transparent. I did not feel like they were just here to sale. The company has a good product, good workmanship, and good workers. They were truly concerned with what we wanted. They treated our property like it was their own. Not only that, but they were available and responded promptly. I never had to wait. Advanced Home Exteriors made sure the work and quality met our expectations. They consistently checked in with us to make sure we were satisfied. They made the project affordable to us. Doing a roof is a lot of money. They had options available which drew us in. Mr. Jacks was respectful. He even came out to met with us. I know he is busy, but he took time to meet the old fashion way. He was well-prepared and brought the booklet out to us that other companies did not have. Other companies were just selling product. This booklet had questions with answers in it. It covered the liability insurance, the timeframe for the job and things to do to prepare the home before work starts. It also included things that Advanced Home Exteriors would do. They told us to take down wall decorations so that they would not fall during the hammering. Advanced Home Exteriors is an outstanding company. I have already recommended them to family and friends. They got the job done because of the people they have hired and the products they use.
Work looks good. It’s challenging to get them interested in following up with warranty work though.
Kelly was easy to work with and answered any questions I had throughout the process.
I think they did a great job. They charged a fair price and i am very happy with the work that they did.
There was good communication with Kelly from start to finish. The crew was knowledgeable, and professional. They followed the Hardie siding recommended installation procedures. They painted the cut edges, and installed the flashing between the butted boards. They had the proper scaffolding and equipment to replace the siding on my roof dormers. They cleaned up after he job was completed. The crew also painted the house which went well. I supplied the paint but they would have. Exposed areas were protected before painting. A sprayer or brush was used depending on the area to be painted.
Good overall experience with communications, responsiveness and crews on site.
Entire experience met my expectations, organized, timely responses, quality, competitive pricing.
The did what they said they were going to do. They exceeded my expectations.
The whole team were very professional. They were on schedule and the work quality is very good. I had one minor change needed after they were gone and they were back in a day to make the corrections. I would recommend them.
I am very happy with the work done, and the siding looks beautiful!
I was pleased from the beginning when I received my quote. The pandemic did cause a delay in materials, but as soon as they came, they got started. All the people were professional and did excellent quality and represented Advanced Home Exteriors well. I was totally pleased. They did an excellent job. They answered my questions and were helpful. It was a superior job and I will recommend them to anyone. I was very pleased and happy.
I am very pleased with our new siding, gutters, and windows. Advanced Home Exteriors did a very professional job, kept within budget, and completed on time. They took care of any issues I had. I have recommended them to our friends.
They are a very easy to work with company. They are very professional, efficient, and did a job well done.
A very easy process.
You got the job done fast but did not rush. That comes from having a team that I could tell worked well together! The house looks so great now.
Great work! I would highly recommend this company!
Installation of windows and siding was performed professionally and efficiently.
Start to finish was easy and comfortable. The crew handled the unexpected graciously and without hesitation.
We had a wonderful experience with Advanced Home Exteriors. Kelly was very helpful and didn’t mind our questions. He kept us updated when we could expect our windows to come in and when the work would happen. We had another company doing door installation and he helped find a solution to a problem we were having with that. We highly recommend Advanced Home Exteriors.
I will definitely recommend Advanced Home Exteriors to everyone I know. They were great! Our home looks great!
Kelly Smart and the crew over at Advanced Home Exteriors are true professionals. From the initial consultation Kelly listened to exactly what I was hoping to achieve and gave me three different options for approaching my job. All options were very reasonable and once I made a decision the got moving quickly. The job was done quickly, cleanly, and at a very fair price. I would recommend these guys to any friends, family, and clients looking to get their siding redone. Thanks guys for a job well done!
The estimator paid close attention to details. He even recognized an obscure spot of unmatched material on an adjacent surface that I had forgotten about. They installed a new back porch light for us and managed to save the house numbers on the front of the house. Their attention to detail made me a happy customer.
Advanced Home Exteriors are the BEST. Can’t express enough of how happy I am of my house. Thank you!
Best experience working with Advanced Home Exteriors! Highly Recommend this company!
Areas Of Satisfaction - I was most satisfied with everything. Sales and installation were great.
Why I Chose Advanced Home Exteriors - I chose AHE based on their honesty.
Recognized Excellence - Kelly, the salesperson was great to work with. Joe, the window installer and his assistant did a great job on the windows and cleaning up afterwards. David and his crew did an excellent job on the siding...great job on trimming out my new windows!
Why I Chose Advanced Home Exteriors - I recently had my windows, siding and gutters replaced. I solicited 4 estimates and choose Advanced Home Exteriors. The pricing was reasonable but more important, I felt very comfortable with the products and the process of the entire job. Kelly was a pleasure to work with. He had good suggestions and answered all my questions (I had lots of them).
Additional Comments - All of the crews that Kelly sent out were professional and great to work with. I would HIGHLY recommend them.
Advanced Home Exteriors did an excellent job of a complete re-siding of my 30 year-old home. Kelly Smart was great to work with and very responsive. The project manager Rudy ran a tight crew and I was comfortable having them at my property of several days. The workmanship on the siding is outstanding.
Why I Chose Advanced Home Exteriors - Comfort in the process, feeling like the job would be done right, positive reviews of past customers.
I would highly recommend. I was very, very impressed with how fast the project was completed and the clean up was amazing.
Used AHE to replace all wood with Hardie on my House. The price was competitive, the crew and PM was professional, quick and efficient during the installation. I was very impressed with the service and finish product. I will recommend AHE to family and friends.
Recognized Excellence - My apologies, I don't remember the Project Managers name. He was exceptional. He was a pleasure to work with. His crew was hard working, courteous, focused on provide an excellent finished product and getting the job done in a timely manner.
I was extremely satisfied with the installation of my siding! I would strongly recommend their service to anyone! They were very professional and finished the job in a timely manner!
Everyone associated with our job was professional, helpful, and nice. They did a wonderful job on our HardiPlank siding and gutters. I would definitely recommend them to anyone.
Fantastic job from start to finish!
It is a refreshing change to have a company that you can trust work on a major project. I have been burned before by my A/C replacement project with a company that tries to offer you the world then leaves you high and dry when things start going awry. Not only is this company confident about their work (they didn't require down payment), there are no shady practices. They even go the extra mile to help you with unforeseen problems like when I needed rerouting of my A/C copper line. They provided a roofer to open up and patch up my roof for my A/C guy to complete the project instead of grabbing the opportunity to do another project with me as I was willing to have my roof replaced. Thank you Bill, Kelly, Rudy and the rest of your wonderful crew!
Areas Of Satisfaction - Trustworthy, reliable, has integrity and goes the extra mile . It is a refreshing change to have a company that you can trust work on a major project. I have been burned before by my A/C replacement project with a company that tries to offer you the world then leaves you high and dry when things start going awry. Not only is this company confident about their work (they didn't require down payment), there are no shady practices. They even go the extra mile to help you with unforeseen problems like when I needed rerouting of my A/C copper line. They provided a roofer to open up and patch up my roof for my A/C guy to complete the project instead of grabbing the opportunity to do another project with me as I was willing to have my roof replaced.
Recognized Excellence - Bill (the owner), Rudy (the project lead) and especially Kelly (senior field representative). Kelly advised me to have the roofer work on roof access then patch it up instead of having the entire roof replaced. I was willing to do that in my desperation to have my A/C connection re-routed back to it's original location because it was an eye sore. He declined to do the roof replacement project stating my roof is still good for a few more years. By the way this A/C project I tacked on with the siding project for cost effectiveness (my A/C guy needed access to an open siding). The company was willing to accommodate this and work with my A/C guy even if it slowed them down. What a wonderful company!
Advanced Home Exteriors hit the ground running and didn't stop until the job was finishedEvery one had a job to do and did it without being told.
They were beyond my expectations.
Having worked in design and architecture for 40 years, I recognize and value quality work. Outstanding attention to detail. Expert craftsmen. I highly recommend them.
I had many other trades on site during the siding project and on more than one occasion other trades made unsolicited positive comments at how impressed they were with the crew from Advanced Home Exteriors.
Working with Kelly at Advanced Home Exteriors was great. He was very attentive to any requests I has. Wonderful experience and would highly recommend them!!!
The work was very good and done in a timely manner. They used the best materials and I would recommend them.
Advanced Home Exteriors exceeded my expectations. They were extremely professional, worked very hard, and finished the work in a very timely manner. The workmanship was excellent and I am extremely pleased with the results.
Beyond our normal expectations for a well recommended company, the crew exceeded all expectations. There were no smokers and cigarette butts everywhere. There were no beer cans left at the end of the day either. If there was a frustrating situation there wasn't a bad word out of any ones mouth. And unlike some contractors the crew cleaned up as they went along. It seemed like the work place was a safe place to be the whole time. It was just amazing! This was not a bunch of painters and carpenters who came to my home. I can best describe the team as a group of artisans.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Home Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys