Robin and A&B helped a lot by working with the insurance company and adjusters to assist in finalizing my roofing project.
A&B Exteriors really made our insurance claim process very easy. Alex was a great resource and always available for questions and to help when needed. I feel fortunate to have such a quality local company to work with.
A&B Exteriors crew did an excellent job. They arrived on time and did not leave till the work was completed and the work area was clean. We would strongly recommend A&B for any exterior project on your home.
A&B did a great job sharing the various types of roof to help me make my selection. They were very professional and courteous. My go to person, Alex was thorough in explaining everything they were going to do. I highly recommend them for any job.
Areas Of Satisfaction - Friendly staff, very knowledgeable on the products they carry. Always answered my questions immediately.
Recognized Excellence - Alex
Very professional and easy to work with. They did a great job. I would definitely recommend them.
Areas Of Satisfaction - They did a great job replacing my roof and gutters and did a fantastic job cleaning up when job was done.
Recognized Excellence - Ronnie Smooth was very helpful.
Additional Comments - One of the best companies I've ever done business with!
Areas Of Satisfaction - Alex was great to work with and answered all my questions promptly.
A&B has a fantastic office team, knowledgeable sales team and contractors, and the best work crew (courteous, skilled, and they work hard). A&B was so helpful in guiding the selection of the proper materials for the roof and gutters, working with the insurance company and adjustors, and following up with everything along the way. If you need any exterior work on your home, I highly recommend A&B Exteriors. They are the best.
Areas Of Satisfaction - A&B did a great job with everything, but the help with interfacing through the insurance company was most appreciated.
Current Referrals - I think I've had everyone I know contact A&B for the repairs needed in our area. I will definitely send more your way.
Recognized Excellence - Jessica and Justin did a great job coordinating the repairs. Thanks for all the expert help and attention.
They were very prompt on the day of roof tear off and replacement, they finished the whole job in one day! It looks amazing! The yard was spotless when they left!
I would highly recommend A&B , very professional , high quality work in every way!
Great work by the entire team especially Alex our Project Manager. They were on time, honored their commitments, great workmanship......extremely pleased with the results!
I highly recommend A&B Exteriors for your next project. Professionals from start to finish, very knowledgeable, and more than willing to answer questions.
I have no complaints and only compliments regarding A&B, from job quote to job completion, Very communicative, most responsive, and highly professional!
From inspection to completion, A&B Exteriors was professional, prompt, safety oriented. The salesman kept me informed of the steps all through the process.
Areas For Improvement - Very happy with all of the work and quality
Recognized Excellence - Robin
Areas For Improvement - 100% SATISFIED
Recognized Excellence - Ron Smoot does an absolutely amazing job!!!!!
Areas Of Satisfaction - Everything
Areas Of Satisfaction - Program manager was in constant contact and monitored the installation crew
Areas For Improvement - None. All staff were outstandingly professtional and helpful. Has been a good experience working with A&B
Areas Of Satisfaction - Justin Boecker was outstanding as my project mgr. Good asset for A&B
Areas Of Satisfaction - All areas. Quality company.
Recognized Excellence - When there was an issue with my plumbing roof vent being loose they found the problem and entered my attic to repair broken pvc. Went outside their scope of work to make sure it was right!
Areas Of Satisfaction - The organization and communication of the job.
Recognized Excellence - Alex - he did a great job start to finish. And Alyssa keeping us updated as to when the job would start, etc.
Areas For Improvement - I had no problems with the install of my new roof. Everything was communicated accurately and the job was done as scheduled. The roof and gutters are beautiful!
Areas Of Satisfaction - How well problems were communicated to me as they found problems (mainly rotted plywood and fascia boards).
Recognized Excellence - Alex was very professional and always kept appointments. He communicated problems immediately and I had no surprises.
Already sent a few homeowners their way.
I've used their services in years past and have not been disappointed.
Areas Of Satisfaction - Phone personnel as well as Project Manager Alex communicated very well and were responsive to my questions in a prompt manner.
Recognized Excellence - Alex was always on time and explained the process. The roof crew worked tirelessly from early morning until after dark to get the job done, and cleanup was great.
Areas Of Satisfaction - Quick reliable service and worked well with us and explained the whole process
Recognized Excellence - Robin the owner was excellent
Additional Comments - Everyone should use A & B they are a local company and not just storm chasing company, this company will be here for many years, happy to use them for any household needs
Areas Of Satisfaction - We were most satisfied with A&B Exterior’s customer service. Our project Manager, Ronnie, was extremely kind and responsive to our needs and wants and answered all of our questions.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A&B Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys