Recognized Excellence - Jesus, Adan, and Miguel were a great team, worked diligently, carefully. They were respectful, helpful, and polite.
Areas Of Satisfaction - It was a quality installation.
Quality of work was great, but had a miscommunication about change orders and the cost. Resolved by compromise that I was comfortable with.
Superior Attitude and Work Ethic - The team seems to really work well together.
Recognized Excellence - I really enjoyed working with Dave during the construction. He is very knowledgeable.
Areas Of Satisfaction - They always tried to make sure I was satisfied with everything.
Additional Comments - This is the first time I have hired a general contractor for a project. I am glad I chose RJ Turner Remodeling.
Recognized Excellence - I would like to recognize Richard and his team for exceptional service.
Areas Of Satisfaction - They met all expectations.
Great staff and management. Changes are unavoidable in a large construction project and they worked through these very professionally with fair costs. We purposely didn’t lock in finish details that are best decided once you can see the major materials in place. The team was very flexible in developing the look we were after in our added sunroom.
Recognized Excellence - The entire team was great. Jesus and Oden were here the most and were terrific guys always going the extra mile.
Recognized Excellence - I'd like to recognize the owner, Richard Turner, for his exceptional service. He's a wonderful hands-on Owner and Service Provider.
Areas Of Satisfaction - RJ Turner Remodeling exceeded my expectations with their excellent craftsmanship and workmanship among their associates. I've used RJ Turner for basically everything I need in terms of home improvement. Whenever I need something done on my house, I contact RJ Turner and it's NEVER been a problem.
Additional Projects - I have several projects that I'm collaborating now with them on. I still plan on using them for anything we need done.
Additional Comments - For me, it's been great to see how they grow as a company and being great associates with RJ Turner. The company is great and will be fair to you and they know how to work the market to make it the best experience for you. Some companies are one trick ponies with one particular area - that's not RJ Turner. RJ Turner is a master of all trades and will get it done. If they ever have a job that they can't do as well, they'll recommend another company who can do better than them.
Recognized Excellence - I would like to recognize Chuck for his wonderful job.
We had window frames that needed replacing as well as shutters that were falling apart. Turner did the work quickly. They kept us informed as to the schedule and did all the work on the shutter selection process.
RJ Turner Remodeling was easy to work with and completed everything in the expected timeframe. The work was exceptional as was the communication and care taken. We would highly recommend them to anyone looking to complete a house project or remodel.
Recognized Excellence - Dave, Brad, Brenden, 2 electricians (I cannot remember their names) - all exceptional
Got back with us quickly and did repairs in a day
Areas Of Satisfaction - Turner Remodeling also are outstanding roofers. We were so very pleased with our new roof. Richard's crew were very conscientious in all aspects and our roof very fairly priced (we had gotten several estimates). The work was completed well and in a very timely manner. We were so impressed by how thoroughly they checked our yard for any debris and nails that resulted from the work--I have not seen any other roofers take such extensive precautions before. Five stars!!!
Recognized Excellence - Danny was excellent to work with as was the carpenter assigned to our project (don’t know name)
Areas Of Satisfaction - Final product looked great. Stepped up for us when we were in a tough spot with a former contractor.
We are very happy with the final results. I would caution my friend to read the contract carefully and be mindful of the allowances. To insist on good communication and adherence to the time line proposed.
Recognized Excellence - Our project supervisor was David Dunn. He was always quick to respond and always on top of the work being done.
Areas Of Satisfaction - We never had to worry about the work being completed properly and professionally.
Recognized Excellence - I am very impressed with the workmanship, expediency and professionalism.
Areas Of Satisfaction - Complete and thorough job - home and carport roof look great!!
Areas For Improvement - I was very pleased, met all my expectations timely and thoroughly.
Additional Projects - Not at this time, however, I will consider RJ Turner Remodeling in the future + recommend this company to friends and family.
This was the biggest remodeling I've hired someone to perform on my house, other than a kitchen remodel. The house is 20 years old. They were a big recommendation from another gentleman who is in the building industry. I felt this was a dependable recommendation. I understood and did multiple walkthroughs of what needed to be done. Everybody was busy, and it would be a couple of months. That was okay, I understood and accepted that. Some subs were very good. However, some other projects were not finished. When I contacted the project manager numerous times and sent pictures of what was done incorrectly, I didn't even get a response in any form from those contacts. I reached out to Mr. Turner, as he was the person who came himself, and he never responded to me as well. For me, this was a lot of money and that they did not finish the job. Unfortunately, I paid for it before it was completely finished. They were waiting for a few items to come back in stock. They insisted on being paid. I'm very unhappy. I have to try and find somebody to finish what they didn't finish.
RJ Turner Remodeling did a good job and they were very responsive.
Recognized Excellence - Richard should be recognized for his exceptional service.
Areas Of Satisfaction - The responsiveness from RJ Turner Remodeling exceeded my expectations.
Areas For Improvement - There were no areas where RJ Turner Remodeling fell short of my expectations. They did what they said they would do.
Recognized Excellence - Danny is a great project manager and Summer is an amazing craftsman.
Areas Of Satisfaction - They exceeded expectations with essentially attention to detail in remodeling an old house so that the new work matched the existing work.
Additional Comments - It was a very interesting, easy, and surprisingly pleasant process.
Areas Of Satisfaction - The speed of completion exceeded my expectations. They completed this job in three days.
Additional Comments - If I have a future need for remodeling, I will not hesitate to call RJ Turner again.
Additional Comments - We've used this company a couple times now and won't hesitate to call them again!
Additional Comments - We were very pleased with the outcome and look forward to doing more in the future.
It wasn't that big a job but they did what I needed well and they were timely. They went above what I expected them to do.
Recognized Excellence - I would like to recognize Richard for exceptional service. He treated me like family. They were kind and concerned about my situation even though it was a small job.
Additional Comments - They were just really great. They were really kind. They worked together and were a true example of a family operation. They had integrity and I trust them. I would trust them with anything I hired them to do.
Additional Comments - They did what they said and did a good job!
I had a small roof issue when installing new gutters, RJ turner remodeling responded quickly. They stuck to their timeline and performed great work while also informing me on some issues I needed to address in the future. Would highly recommend
Recognized Excellence - Richard is great to work with and has a very good relationship mindset.
Additional Comments - i would definitely use Richard and his company for future work, and I refer him to others.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RJ Turner Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys