TimberCraft Homes is a new generation of homes- beauty and size. They put everything standard and the rooms are special. Everything is really nice and the staff is so good. The outcome of the building is fantastic. I love TimberCraft. They are so unique and special!
The home buying process went very smooth and they were attentive to details.
The experience was somewhat smooth overall but not without hiccups or communication breakdowns, which is to be expected during a homebuilding process. There were, however, moments and situations that could have been handled with more tact and thoughtfulness or incidents that could have been avoided completely with more care and planning. We never achieved a level of comfort or ease at any point during the process which definitely detracted from and soured some of the overall experience. That said, we are happy with the design choices we made and the look of the finished product.
Since I moved into my place, the items I have marked down for needing repairs still have not been fixed. It’s going on to 7 months and I still have not heard from anyone about fixing the items.
The company builds the house really fast, and they don't really assure the quality of the house. For the amount of money it is not worth it. You are supposed to submit work orders on the website if you need an issue fixed, and the company keeps canceling the orders saying it's already been done.
The overall experience was a nightmare therefore I will not recommend Timbercraft Homes. The day I was moving in my stuff the neighbor came to me and said to expect a nightmare. The process lasted for so long.
They were very accommodating, they were always easy to reach out to, and they answered any questions. If they did not know the answer they always got back in a timely manner. All around good it was a great experience.
I would not recommend a TimberCraft to a friend. The experience of construction Nextdoor was beyond miserable with numerous cases of property damage on top of utility lines being cut seven (7) times. Driveway was cracked by large trucks using it as a loading ramp, side yard destroyed and never repaired, digger ran into side of the home damaging brick (still not repaired). Lied to multiple times by the superintendent to the point where it is worthless to talk to him.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TimberCraft Homes (OK) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys