The professionalism of the TQ Team from start to finish made this renovation experience very comforting.
Was referred to by a co-worker, and thus far have met our expectations!
Areas Of Satisfaction - Construction site management and supervision. The project, although challenging construction wise, went very smoothly due to the expertise and professionalism of the site supervisor.
Overall Summary - Very professional and ethical company. TQ is responsive and address comments and resolve concerns we had in a timely fashion.
Additional Comments - James (Designer) is always on top of his game and gave us a lot of options for every issue we encounter and treat the project as his own. Aside from that, the TQ team also does a great job of keeping the project site as tidy as possible. Every person we encountered in site are insightful and passionate about what they do.
Overall Summary - TQ Construction had great quality workmanship, were punctual, courteous, and hardworking. All the subcontractors were hard working. I didn't find any of them taking time off. I don't even think they ate or took breaks. Overall they were very conscientious and did their work professionally. It was good work.
Additional Comments - Overall it has been a good experience. The people have been very good.
Areas Of Satisfaction - The construction team was fantastic and exceeded my expectations in how much they cared about the job and about meeting my expectations for the final outcome.
Construction Quality - Even my neighbours have commented to me that the construction crew does good work. My neighbours have also commented on how nice and friendly the TQ team have been since construction started on my home.
Problem Resolution - Aaron has done a fantastic job at dealing with my anxieties through the various challenges that have cropped up in construction. He has also gone above and beyond in being available to answer my questions and concerns, even outside of his work day and working with my need to hear multiple opinions to make decisions and learn about and understand why things happen. Henri has also made efforts to check in with me on whether or not my cost concerns were addressed to my satisfaction, which I truly appreciated.If I could make one recommendation here, it would be to give the client clarity around who is responsible for which situations. Throughout the process, every TQ team member I met has indicated that they are available if there are problems. While this creates a supportive environment for the client as their project moves through the process, it also creates some confusion about who is responsible for resolving what issues when significant challenges arise and what the expectations should be on resolution times.
Additional Comments - I am impressed with how Aaron has dealt with me and my project. I feel that Aaron is always focused on doing the best thing for the project and meeting the client's expectations for the project outcome. He has walked me through the issues that have cropped up, given me options for dealing with cost concerns and figuratively talked me in off the ledge when I brought my fears over cost over-runs to his attention.
Areas Of Satisfaction - Erin's work was outstanding
Areas Of Satisfaction - The crew was very friendly and overall TQ worked toward resolutions for any issues. The crew was also relatively clean for the interior of the project.
Areas Of Satisfaction - The knowledge of the TQ crew and their sub contractors as well as their skilled craftsmanship was awesome to behold.
Areas For Improvement - We had some pretty grand ideas but some could not be implemented mostly because of cost, configuration and sometimes local bylaws. The TQ team and subs were most knowledgeable and could put things into perspective and offer alternatives if applicable.
Areas Of Satisfaction - From initial consultation to the final hand off, we had a great experience with TQ. We were most satisfied with their communication with clients and the way they take ownership of their work. Making clients happy was their first and foremost priority and it was apparent amongst all of their staff.
Overall Summary - Working with TQ Construction has been a great experience as they had a team of amazing professionals who are passionate about their work. We would definitely consider using them again in the future and would recommend them to friends.
Overall Summary - Overall I have come to appreciate the "Mission Statement" of TQ Construction, their "Envision, Design, Build" approach.It is thoughtful, organized and totally involves the client. The time spent through the first phase encourages the client to participate fully in the process and thereby develop a trust in the manager and designer. As the project enters the building phase there is a feeling of teamwork. By completion everyone feels a sense of pride and accomplishment.
Additional Comments - Throughout each project I have been impressed by the professionalism and thoughtfulness of the TQ team. Many times they have helped beyond the job description. The quality of the sub-trade teams has been excellent. I would not hesitate to call on them again or to recommend them.
Additional Comments - Everyone who has come to the house has been very professional and always willing to answer any questions.Patrick has been very good and I like the way he supports Jaime, it is reassuring that everyone is working toward the same goal, a pleasing outcome for the client.
Additional Comments - Jaime and Patrick were both very good and patient about addressing my questions and concerns. They are both very professional and very approachable when you have questions about anything. The quality of the sub-trade workers is also a plus with TQ. Their work is exceptional.This is my second experience with TQ Construction. I would not hesitate to call them again, to recommend them and I do not hesitate to tell people who I hired to work on my home.
Overall Summary - It was a positive experience. The process took a long time from start to finish, but the end result, which is what we have to live with, was a well-done job. In this case, the end justifies the means. The positive is what we will emphasize and won't dwell on the negatives. We knew going in that in hiring TQ we would be paying a premium to get superior service, and we feel that TQ delivered on our expectations.We are very happy with the workmanship and quality of the finished project.
Customer Suggestion - I'm quite happy with the construction phase so far. We're about half way through. The framing is almost done. The site supervisor is very communicative and I have no trouble getting feedback, suggestions and progress updates from him.
Overall Summary - At the Spring 2015 BC Home Show, my first impression was "Wow"! I was impressed by how many projects they had completed and the professionalism demonstrated. As we began the conversation to possibly start working with TQ, we met with Steve Holloway, Project Consultant. He was very accomodating and listened to our story. His personable approach was reassuring and we started to see that working with TQ could be a good fit for us. The decision to go ahead with TQ was the right choice where we chose to do the Envision, Design and Build. We met with Neda, Designer to work on the potential design of the project. The team meeting (where we met with Steve, Henri, Sam, Neda, and the President - Ralph Belisle) was the start of our relationship to Design and Build project. Throughout the project, it went smoothly. We were always updated by our wonderful Site Supervisor, Sam! The project was well excuted. We appreciated the continued contact with Kim with regards to the payment schedule. In the end, we were very happy with the end product. Thank you TQ Construction for your team work to make this dream a reality. With appreciation, The Milard Family.
Construction Quality - The quality of work is excellent. Although the Renos have had their ups and downs, the work they do and oversee is excellent. TQ
Overall Summary - Our overall experience with TQ had been a positive one. All the staff and sub trades were professional and courteous. There were some delay and mistakes along the way but they were mostly promptly remedied. The designs and materials came together in the end and we were very pleased with our newly renovated bathrooms and kitchen.
Overall Summary - Our overall experience with TQ Construction was very positive. They were clear from the beginning that it would take time up front and material selections had to be completed well in advance of construction. Once construction commenced, they got right into the project and while there were a few delays here and there they were still able to stay within the timeline provided. The employees of TQ who performed work at the house were always very kind and courteous and respectful that we were living through the construction, they went out of their way to make living during the renovation phase as easy a possible. Any times we had questions or concerns, they were addressed immediately and then taken care of right away. While there were a few minor issues along the way as listed above, the overall experience was a good one. We are very pleased with the final outcome of all the work that was done and enjoy the space every day.
Areas Of Satisfaction - Constant communication; even with unexpected personal issues, time was given to deal with those issues before construction resumed.
Overall Summary - Very professional; stayed very close to the budget (which was a huge concern); renovations look marvelous
Areas For Improvement - An outstanding job was done; my expectations did not fall short.
Areas Of Satisfaction - We were very happy with working with the designer, the sales representative, the site manager and have been happy with most of the sub contractors as well. We are satisfied with the quality of the results.
Design/Drawing Value - There was an agreed number of renderings and drawings in the design phase, however as the project has progressed into the build phase and the details have been nailed down, additional updated drawings and renderings were provided at no additional cost.
Sales Attentiveness - We appreciated Steve's meticulous note taking as he took pains to write down and keep track of our needs and wishes.
Areas Of Satisfaction - All in all, everything was excellent. Pat was amazing, in every regard. He acts like an owner, and represents the company like he's family. Hope you treat him the same way !
Additional Comments - Thank you for a level of excellence that exceeded all expectations !
Overall Summary - This was our first renovation and we feel very lucky that we made the right choice. Whatever glitches popped up along the way, TQ fixed them and whenever minor frustrations arose, TQ made sure we were satisfied with the solutions. The bottom line is that they kept their word and the final result exceeded our expectations.
Additional Comments - We were very happy to be able to work with people who have a sense of humour.
Overall Summary - TQ has been very professional and has delivered a great product. All of the staff have been friendly and supportive throughout the process.
Overall Summary - The project was completed on schedule and resulting work was as planned. Any problems or issues encountered were dealt with. The job supervisor (Dax) was excellent to work with and kept us well informed of activities and progress.
Additional Comments - Dax, the site supervisor, is excellent. He brought forward many ideas which we incorporated into the project. He asked us the right questions about the work which facilitated tuning the design before the work was done. It has been a pleasure working with him.
Areas Of Satisfaction - The design process was very successful and met our needs for more space, a kitchen upgrade, and a modern and functional living space. The electrical work was very professional and collaborative. TQ's office staff were friendly and professional. This survey helps to reassure us that we matter as customers.
Areas Of Satisfaction - Overall we were very satisfied with the experience. The quality of work and attention to detail was very good. Crew, including subtrades, were very courteous and professional. The planning and design process were very thorough and that vision carried through to the end of the project. Very minimal change orders as everything was anticipated. LIkely under budget and right on schedule which is fantastic. Henri did a great job coordinating and he has a great manner dealing with people and trades.
Additional Comments - Thanks for the great kitchen/living room! I still get up every morning and walk out into my new space in love with everything I see. Many of our friends have commented on how much they love what you've done here. We feel the design toward a more contemporary finish will make this space hold and build value as the years pass. THANK YOU!
Construction Quality - Doug, Nelson and AJ have been fantastic - very professional and hard working! Great job!
Areas Of Satisfaction - The TQ staff is courteous, knowledgeable and aims for high quality.
Additional Comments - We found everyone to be very nice, and our workers were great. We are adopting them. They took in our mail every day, which was good. They went above and beyond what was expected, because we have a lot of mail coming in. We didn't change our mailing address, so they kept up with that.
Areas Of Satisfaction - I was very happy that the project supervisor and manager were consistent for the whole job.
Overall Summary - I found the TQ staff to be very responsive to requests and that the work was done to a high quality - I like that. I was happy that there was no need for me to have corrections made to the work because it was done poorly.
Easier Than Expected - TQ people are friendly and easy to work with. That was the first impression that factored into our decision to go with TQ for the project. That has been the experience so far.
Likely To Recommend - I've been very impressed with the professionalism of the team from the initial conversations re: scope right through to the construction team - they are fabulous!
Additional Comments - This was a very challenging project for both myself and TQ. Ian and I were on a time line and would be given discharge dates which added to the stress of everything we were going through. As the project progressed I came to realize how important the design and preplanning phase is and how close the project stayed to the schedule. Everyone associated with TQ was professional, skilled and pleasant and I look forward to our next project.
Construction Quality - We are so pleased with the end result it is even better then we had imagined. We are so glad we chose TQ for our renovations. We love our "new old home".
Easier Than Expected - Everything went very smoothly and all the workers were very good.Sam was exceptional and kept everyone working hard and on time. Quality workmanship is definitely the key. It was a pleasure working with him.
Easier Than Expected - Thanks to Sam this experience has been very good. Not nearly as stressful as we thought it might be. He is a very conscientious worker and takes pride in doing a thorough job. His end result is perfection.
Additional Comments - We have enjoyed working with TQ Construction and would definitely do it again.
Additional Comments - Designer at TQ is outstanding. Knows his stuff, products, materials and comes up with amazing ideas for every room in the house. Easy to work with and really cares about his clients' satisfaction.
Areas Of Satisfaction - The design part was excellent
Areas Of Satisfaction - Overall quality is good; price was fair compared to other companies
Areas Of Satisfaction - The construction crew was extremely diligent and professional.
Areas Of Satisfaction - I am happy the work was done by permit and done correctly as I did not have to worry about renovation nightmares you see on TV.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TQ Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys