They set a timeline and stuck to it! Heather kept subs on schedule. Brian was always here solving problems. We appreciated the clean and secure job site throughout. When problems arose, Steve and Heather engaged in direct conversations and reached meaningful compromises.
Use Again - Yes. Their craftsmanship and professionalism so far exceeded what we have seen with our friends and family who have undertaken remodels.
I am sure our job was complicated by a change in subs after the start of construction. Due to COVID. It still followed a fair timeline.
Use Again - Yes we would use them again.
Punchlist Process - We had a relatively short punch list that was completed in a timely period.
Additional Comments - Everything was good. It went as expected. The results were better than expected.
Tankersley Construction is a class act. They never forgot who the customer was. Even the smallest concerns were addressed with professionalism. Their employees care and it shows.
Areas Of Satisfaction - We have done several remodels or upgrades to different areas of our home. This was the smoothest remodel of all. I really appreciated the calendar, schedule and time frame commitment of this operation. If situations changed, the schedule was adjusted and communicated. We started and finished this project within 2 days of projected finish date, even with changes and several specialty sub contractors. The quality of workmanship was excellent and as expected. Communication was easy with all the employees. I would 100% recommended Tankersley Construction.
Additional Comments - Steve was very professional. During the bidding process he was very thorough and explained everything well. He had some good suggestions on putting our plans together.
Respectful - Tankersley Construction treated my home as if it was their own.
Recognized Excellence - I would like to recognize John for exceptional service. John was very respectful, polite, punctual, and had great attention to detail.
Areas Of Satisfaction - Tankersley Construction exceeded my expectations in regards to how well the communication was. Amy made sure to update me daily. She checked up on the site very often.
Additional Comments - I could not have asked for a better experience.
They were all a younger group of workers but they were very professional and very knowledgeable!
Recognized Excellence - I know Steve the owner worked very well. I would recognize him. It had been a while since the project so I don't remember anyone else's name.
Additional Comments - Highly professional and reliable.
The Tankersley Team are true bonafide professionals. Their work and the work of their contractors is commercial quality. Simply excellent.
Clean - Really took care to manage the site, tools, and debris, on a daily basis.
Safe - We never had a concern when visiting the site of tripping over tools, or materials falling on us.
Respectful - The Tankersley Team were very respectful of our home and our belongings. They would ask for our ok before moving items and used protective materials whenever and wherever needed throughout the course of our project.
Communication - We had regular text, email, and face-to-face communications.
Quality Of Materials - Equal to or better than expected.
Quality Of Workmanship - The entire team and contractors were very professional.
Problem Resolution - Always upfront with surprises/problems and ready with best method solutions and recommendations.
Professional & Organized - They are a great working teams of professionals.
Schedule - The planning and executions were perfect.
Value - We're happy.
Sales Knowledge - The owner was the person doing the estimating and making the recommendations. No real "sales pitch" other than "here's what we can do for you".
Recognized Excellence - The entire team was AWESOME to work with throughout the project!
Areas For Improvement - They have been on top of the work from start to finish.
Areas Of Satisfaction - Easy to work with, kept us well informed, asked for guidance when needed.
Design - We had our wish list and they made it happen.
Additional Comments - Very professional full service general contractor for major home renovation projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tankersley construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys