Apparently they have plenty of knowledge and experience on Eichler homes. Combined with the design details from Klopf Architecture, we're happy to see the outcome so far. Also they have pretty good grip over schedule and budget under this unusual circumstances where everything costs more and longer to procure. We have seen minimum delay in schedule and were able to find pretty good alternatives where planned materials were not available. We're also happy with the way they keep track of paper trails, meeting minutes, change orders (we haven't had many though), etc.
Excellent service and great communication.
The quality was good, but the project management experience made the rating go lower. It was not easy to work with them.
Starburst is great to work with, the team is very attentive and kept the project moving. They are very maticulous and were sure to address any of our questions and concerns affectively.
I can't think of any other construction company that would have kept to the planned schedule and budget as Starburst did. That, coupled with the quality of the work, should be enough to recommend startburst for any construction project.
I have used Starburst Construction on a few projects now. They are professional, on time, courteous, competitively priced and communicate very well. A+ contractor!
Starburst was a dream to work with. They gut-remodeled our house and did an amazing job. We had our first child during the remodel and Starburst ensured we moved in on time to a beautiful new home. We strongly recommend them and would love to work with Phil, Cindy, Brian, and the team again in the future
Cindy was a pleasure to work with. Quick in response and the whole process completed on time. The work was professionally done.
We love Starburst Construction. We have had our house completely remodeled by them years ago and they respond and repair any problems that we have at our home. This is a family business and they are all wonderful to work with.
The people at Starburst Construction have been super nice and helpful.
Best experience ever! I would work with Starburst again without question. They are part of the family now.
Neutral on satisfaction - the only crew that cleaned up thoroughly both inside the house and out was the demo crew. All others left the paper-covered hallway and entry dirty and dusty which I had to clean to keep from tracking over the rest of the house. Staff pretty good at letting me know the scheduling of who would be coming each day, plus making sure any questions are answered to my satisfaction.
Areas Of Satisfaction - Great company! Everyone is always there to help us out when we have emergencies or repair work that needs to be done.
Current Referrals - No one at this time.
Additional Comments - Phil and Cindy are a great team!
Budget - I think that the price was alright. I think that I paid more for the work than what it was worth.
Value - I think that it is more expensive than what it is worth
Areas For Improvement - The people were courteous and were able to meet my requirements.
Areas Of Satisfaction - I was most satisfied with the overall project and after a couple back and forth discussions we were able to understand things better.
Lead Source - I heard about the company online.
Repeat Business - I do have projects in mind. I am thinking about doing a kitchen and bath remodeling, hardwood floor, and many more.
Areas For Improvement - Overall I am pretty satisfied.
Areas Of Satisfaction - I was most satisfied with how they worked hard, were very clean and I don't have much to complain about.
Lead Source - We were looking up a few different contractors online and we stumbled upon their website.
Additional Comments - I really recommend the company to my friend because I am really happy with the job that they did.
Areas Of Satisfaction - I was most satisfied with speaking with Cindy. She has good communication skills. Also, Phil knows the job inside and out; I have confidence in his abilities and knowledge.
Lead Source - I believe a designer gave me the company's number
Repeat Business - We plan to install and roof and insulation through Starburst.
Budget - We went over the budget, but it was because of the options we wanted to pick. It was because of us.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Additional Comments - I think they are good.
Areas For Improvement - All was good!
Areas Of Satisfaction - It felt like they took charge of the project and were able to answer my questions. I felt comfortable just letting them get it done and to get all the different people involved who needed to be. I appreciated not having to do all that myself! They also handle the rebates very well.
Lead Source - Met them through work I was doing.
Repeat Business - I don't have any need for a general contractor at this time. I will call if I do!
Additional Comments - thanks.
Areas Of Satisfaction - I was most satisfied with the bathroom being done in a professional manner. All of the subcontractors were excellent.
Lead Source - I heard about Starburst Construction through another construction company.
Areas Of Satisfaction - I was most satisfied with their communication.
Areas Of Satisfaction - I was most satisfied with all the subs that came. They were terrific. If we had an issue, Phil or Cindy dealt with it.
Lead Source - We heard about Starburst Construction from our architect.
Areas Of Satisfaction - Phil is a master craftsman and has great ideas. But he was not directly involved in the completion of the most recent job.
Lead Source - A reference from our reealtor
Areas Of Satisfaction - The end result is great.
Lead Source - Through the PG&E Energy Upgrade Program.
Repeat Business - Yes, we are using them to convert a closet, remediate mold, and do other work, starting next month.
Areas Of Satisfaction - They were friendly and courteous. Since I'm working on the house a lot it nice to have them around.
Lead Source - My husband is on the Chamber of Commerce with them.
Repeat Business - I would like to do a pergola in the back yard, but it will probably not be for a while.
Areas Of Satisfaction - I think the workmanship was good. Everything seemed solid.
Lead Source - They were recommended to us by our architect.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Starburst Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys