Areas Of Satisfaction - I was satisfied with the communication.
Areas Of Satisfaction - I am glad it is done.
Areas Of Satisfaction - The sales and customer service was amazing. They also responded to all of our needs for window treatment. We have already used three times.
Recognized Excellence - Save Energy is very fortunate to have Tina Riley as an employee.
Areas Of Satisfaction - They did what they said they would do.
Areas Of Satisfaction - Save Energy Co. was very professional and got the job done.
I had a very good experience with Save Energy. All the employees were very prompt at returning calls and scheduling the installation. I have been very happy with the results and I would recommend them to friends.
Areas Of Satisfaction - I was most satisfied with the value and timeliness.
Recognized Excellence - I would like to recognize the owner, but I don't know his name.
Areas Of Satisfaction - workmanship, quality, and installation was organized and professional.
Recognized Excellence - everyone was very good
Additional Comments - This is either the second or third time I've used Save Energy Co. and I highly recommend them. I didn't have any questions because of the fact that they are diamond certified.
Areas Of Satisfaction - The two man team that did the installation were terrific. They were knowledgeable, polite, put down all kinds of tarps to protect the wood floors and moved furniture to make sure nothing was damaged. They even vacuumed up around the windows when they were finished.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Save Energy Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys