River Oak Cabinetry appreciates your business and shares your concern in protecting your health, the health of our associates and community. We are taking daily appointments in our showroom or if preferred via telephone and video calls. Our business has continued working in homes while following basic guidelines of masks, temperature taking and hand washing. Additional cautionary measures will be made at our customers' request as we respect the individual needs of our clients.
Very pleased with my kitchen remodel. From guiding us through the design and selecting colors and materials through the actual installation everything was very professional with an emphasis on delivering quality workmanship.
Outstanding design, excellent subcontractors, superb service, thorough, conscientious and professional.
We would most definitely recommend River Oak to others as we have a beautiful, very functional kitchen at a reasonable cost with high quality workmanship and products.
We were very happy with the whole process and the finished product.
We were extremely satisfied.
Lead Source - I heard about them from a friend in the neighborhood.
This was our second experience with River Oak Cabinetry and Design and, like the bathroom remodel they did, this kitchen remodel was great! It's been a few months since completion and we have already received many complements from family, friends and neighbors that should be passed on to River Oak. Patty and Leo, the owners, once again took care of everything in a hands-on professional manner. They always communicated schedules, arrival times for subs and quickly responded to our questions or concerns. Since we had the kitchen gutted and several electrical changes and additions, it was a blessing to have them work with the electricians and city inspectors to make sure everything was properly installed; the changes were extensive. Patty and Kevin, the cabinet designer, came up with designs that allowed for double the cabinet space and Patty's overall design makes for a much more functional and comfortable kitchen. From the cabinet and hardware choices to the granite slab choices, Patty was there to help. Leo was not only supervising the cabinet, appliance and other installations he was working with the crew and after the cabinets were installed he worked diligently to tweak doors and drawers. Overall, it was once again a pleasure to work with River Oak and we know if we ever have any problems or need to change something they would be there for us.
Areas Of Satisfaction - We are not decorators and had few ideas but Patty and the crew came up with great ideas and suggestions. They really listened to our wants and needs and produced a final product that we love.
River Oak Cabinetry made our kitchen remodeling experience a complete joy, starting with the gutting of old walls, cabinets and floors to watching the painstaking creation of our new kitchen that was designed by Patti at River Oaks Cabinetry. The coordination of carpenters, floor installers, plumbers, electricians and painters was handled flawlessly by Leo each day. The construction area was swept and vacuumed every day. We have recommended River Oak Cabinetry to our daughter and son-in-law who have have already had their first meeting with Patti to develop the scope of work for their kitchen remodeling project. Every day is a complete enjoyment for my wife and I who simply love our new kitchen. We have enjoyed every aspect of it and are grateful to River Oak Cabinetry for a job well done.
Areas For Improvement - None at all. They exceeded all expectations.
Areas Of Satisfaction - Patti designed our new kitchen and Leo implemented the design. Outstanding experience.
Lead Source - Internet search. They were one of 4 contractors we interviewed.
We always say that you should never have an expectation that nothing ever goes wrong, but should instead expect smarts and diligence in handling those hiccups. ROC is very good at working hard to avoid the mishaps and so does keep them to a minimum, but more importantly at effectively and successfully handling anything that does come up.
It's always stressful having contractors around, but this project could not have gone more smoothly. From the design and fixture selection to the finishing touches, we've been extremely pleased. River Oak uses great trades people. We had no concerns about any of them having access to our home. The finished product is beautiful and exceeded our expectations.
We recently had our kitchen renovated by River Oak Cabinetry. We were satisfied with the attention to detail from start to finish. From the first meeting at our house to the final pictures being taken, communication was clear, professional, and timely. Patty listened to our wish list and made everything happen for us within our budget. Additionally, she had ideas that we hadn't thought of that matched exactly with our style and needs. Every meeting with her was fun and professional. Leo was delightful as well and his presence on the job site was appreciated. With River Oak, you don't have a crew manager or a subcontractor running your job. Patty and Leo personally oversee every part of the job. This sets them apart from other companies, and was a big reason why we chose to work with them. They were responsive to any concerns (we had few, and they were minor) that we had as the project was underway. Ultimately they finished under budget and ahead of schedule. What more could you ask for?
The quality of the work exceeded our expectations and we were thrilled with the outcome!
Employees & Subcontractors - Employees were definitely so and the subcontractors were for the most part. If I was rating just employees it would definitely be a 4.
Very professional. Workers showed up on time and cleaned up their job before they left for the day.
Areas For Improvement - None
Areas Of Satisfaction - Most satisfied with great design, high quality workmanship, adherence to schedule and outstanding communication throughout the process.
We found River Oak Cabinetry & Design with a referral from a friend. They have done an excellent job with our kitchen remodel project. I always like to work with a small family owned business. Patti (owner) is the project manager. She is excellent to work with and is always accessible and prompt to return your message, email or call. From the start to the end, all the details were planned out so you know exactly what you will go through from a schedule and cost perspective. She held the schedule tightly and did everything within her control so idle times are kept to a bare minimum. The different trades people she used on the job are all highly trained professionals. They were very punctual and worked very hard. They clean-up everyday after their work. Leo (owner) is the master carpenter. He is meticulous and did all the cabinet installation and related wood work with great details and precision. Overall, we were very happy with the results and how our kitchen turned out. We will definitely used River Oak again in the future.
Areas Of Satisfaction - The area I find the most satisfied with River Oak is they uphold a high standard on their cabinet maker(s). Their attention to details is worth to mention. They also keep their work schedule and plan very close to our original agreement. They are very prompt to address your question and concern making sure you are 100% satisfied.
Lead Source - From a friend who has used River Oak Cabinetry before.
I already have recommend them!
Likely To Recommend - I already have recommend them!
Areas Of Satisfaction - The quality of the workmanship, was the most satisfying.
Lead Source - I heard about them, through a local neighborhood association paper.
The project was on time and on budget. Everyone was great to work with.
Expertise - They were very helpful with the design.
Likely To Recommend - We have recommended them several times. The project was on time and on budget. Everyone was great to work with.
Areas For Improvement - Absolutely nothing.
Areas For Improvement - Nothing fell short of our expectations.
Areas Of Satisfaction - Customer service is well understood. Project management by Patty was very efficient. The tradesmen were polite and qualified and the finish carpentry was excellent.
Loved the design concept and quality of workmanship at River Oak...and the whole team was great to work with! Highly recommend.
Areas For Improvement - None
Areas Of Satisfaction - Great design ideas, yet flexible enough for my creative input.
Lead Source - Found them on Houzz
From beginning to end, River Oak Cabinetry was wonderful to work with. The project was completed on time, within budget, and with quality workmanship.
This was our first time working with a contracting company. River Oak was professional in all aspects, and excelled from start to finish. The design was innovative, and totally different from what we received from other companies. Extremely happy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River Oak Cabinetry & Design, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys