We felt that RisherMartin built a high quality home and personally cared if we had a positive experience. We are extremely happy with the end result
Areas Of Satisfaction - I loved working with the team, Brad has exceeded expectations. I feel like he really cared about the end product, not just completing the job.
Additional Comments - Thank you guys! We love the house and love the work! Pleasant experience!
Great quality. On schedule. Nice people.
Areas Of Satisfaction - The schedule, quality, responsiveness, and people exceeded my expectations.
Additional Comments - I am glad I selected and worked with RisherMartin Fine Homes. I would do it again. I think they are a wonderful builder.
I've already recommended RisherMartin and will continue to do so!
Areas Of Satisfaction - The exceeded my expectations in being able to stay on schedule and also in what the finished product is.
Everything about our experience was incredibly transparent, honest, professional and extremely high quality.
Professional & Organized - The plan laid out in the beginning by Chris was exactly how the project progressed and there was significant consistency in the quality of people every time we would deal with another RM person
Construction Quality - We have a better appreciation for high quality work and materials following this project - previous work by others was good, but this is a different level
Risher Martin took the stress out of a very stressful experience, building a new home. They made the process as easy as possible with their expertise and clear communication. I would do the process all over again in heart beat with Risher Martin.
After vetting 7 contractors for our large remodel with new construction project, RischerMartin was the obvious choice. They are extremely friendly, proactive, organized, respectful, and take on my wants and needs as their own. I felt like the Project Manager was in my court throughout the process. If something happened beyond their control, they made sure it was resolved and rectified better than I needed in the first place. They were completely transparent in their budgeting and communicated with me about anything we needed at the drop of a hat. After working on a few large construction projects in the past that became nightmare scenarios, I had lost faith in contractors in general. RischerMartin transcended the old way of building homes, and gave me faith in the process again. I can easily give my highest recommend for them.
Areas Of Satisfaction - [copying my public recommend as it sums it up] After vetting 7 contractors for our large remodel with new construction project, RischerMartin was the obvious choice. They are extremely friendly, proactive, organized, respectful, and take on my wants and needs as their own. I felt like the Project Manager was in my court throughout the process. If something happened beyond their control, they made sure it was resolved and rectified better than I needed in the first place. They were completely transparent in their budgeting and communicated with me about anything we needed at the drop of a hat. After working on a few large construction projects in the past that became nightmare scenarios, I had lost faith in contractors in general. RischerMartin transcended the old way of building homes, and gave me faith in the process again. I can easily give my highest recommend for them.
I am in the business of Land Development and Home Building abroad, and the professionalism of Risher Martin is the best I have ever experienced. I am a firm believer of having a set price, it makes all the decisions that much simpler. When changes are made, you are presented with a new budget for the change and it makes it simpler to keep making decisions.
The experience with RisherMartin exceeded all of my expectations. When I tell people that we were on budget and on time they are astounded. More importantly the quality of the work that they do is outstanding. Great attention to detail and always professional. Our new neighbors go out of their way to compliment RisherMartin for their professional approach and care for creating a positive, clean environment. RisherMartin are transforming the construction industry. Thank you Jeremy, Chris, Dan!!!!
RisherMartin took a very well-organized approach to planning our remodeling project, and demonstrated a lot of knowledge and expertise. The staff and our site supervisor were quite professional, and we always enjoyed working with them. We are very happy with the results of their work.
Areas Of Satisfaction - Risher Martin was professional and demanding of high quality materials, workmanship and timeliness. They could be depended upon to work without supervision yet refer questions as needed and to report progress
Extraordinary construction team. A true client-architect-contractor partnership, with RM helping us all achieve the results we envisioned. We are immensely pleased with our new home. Quality of work, precision, exceptional communications. RM's professionalism, process, and the personal responsibility each employee gives a project yielded zero surprises. Completed on time despite 29 days of Austin monsoons. We are impressed by every member of the RM team. They are totally focused on "our" project -- making it the best possible, for as high a value as can be achieved. They have a spirit, a pride that is rare in any industry. Always going the extra mile, with a smile. A+!
Professional & Organized - From day one, their paperless, carefully designed processes -- and employees who all get it -- yielded a wonderful experience for the clients. From Jeremy and Chris and Talley to front office to newest in-the-field employee; they were totaled in sync.
Communication - Outstanding continuous, concise, focused communications. Result: zero [negative] surprises.
Trust - It will be done! Every time. Jeremy and Talley never forgot a priority promise. Could almost set your watch by their follow through.
Expertise - Total confidence in the real world experience and forecasting of RM team. Their long-term relationships with subs is essential.
Construction Quality - Talley kept subs focused on quality, and meeting expectations of we the clients. Did not let anyone slide; if they did they corrected.
Schedule - Totally impressive given various monsoons during construction. Making the original schedule is virtually unheard of in Austin these days. Seasoned clients were as impressed as were we by this attribute.
PM Professionalism - James it exceptional. A consummate pro. Totally genuine. Knows Austin subs, city inspectors, suppliers inside and out...their needs, timelines. Never flustered. Utterly polite. Highly respectful of all and thus others are eager to "help" him.
PM Problem Resolution - Absolutely, which by the way is one of the most frequently spoken responses from Talley. He always is thinking three or fours steps ahead of clients -- anticipates our needs, preferences. How to adjust as needed, and provide an even better result. His communications skills are very strong and that too yields best possible outcomes. The world needs more Talleys.
Subcontractors Professionalism - Definitely. Especially impressed with the cabinet/site carpenters (constructors of the moveable wall!), head framing carpenter, electricians, offsite cabinet fabricators, soapstone team, precision of the tile installer. Never met the concrete floor sub but they did a superb job.
Areas Of Satisfaction - Quality of work, precision, exceptional communications. Jeremy and Talley gave us 100% throughout the entire process! Their ingenuity, and personal creativity in helping us design special awnings, installing an uncommon ceiling lift, etc. Helping us make a wise decision to add metal roofing into the scope, at a critical moment, with short time horizon. Jeremy's deep digging and sourcing of such systems.RM's professionalism, process, and the personal responsibility each employee gives a project yields zero surprises. Completed ontime despite 29 days of Austin monsoons. We are impressed by every member of the RM team. They are totally focused on "our" project -- making it the best possible, for as high a value as can be achieved. They have a spirit, a pride that is rare in any industry. Always going the extra mile, with a smile.
RisherMartin was very professional and detail oriented throughout our construction. We typically knew what to expect each week from our scheduled weekly meetings. They are excellent at communicating and James was wonderful to work with and extremely polite and professional. He definitely goes the extra mile. I would recommend RM if you are looking to do a remodel. We lived in our home during construction and it wasn't nearly as invasive as one would think. A+ to the entire team. We are thrilled with the end result.
Areas Of Satisfaction - Follow up with on going communication
Professional, timely, courteous
Areas Of Satisfaction - dealing with really fine people
Risher-Martin was great in every way. They did quality work, at the price quoted, and on the schedule proposed. I would go to them for any future construction needs, and would not hesitate to recommend them to friends and family (and I already have).
After RisherMartin did our kitchen/master bath remodel almost 4 years ago, I said I would never let anyone build a house for us except them. Having now spent many, many months together selecting a lot, designing a home, and building it from the ground up, I would still never let anyone else build a house for us. Their knowledge is vast and their experience speaks for itself, but what really sets them apart is their customer service. Not a week went by when we did not personally meet with Jeremy and/or another member of the RisherMartin team. When problems arose, as they always do, we never doubted that Jeremy was on top of it and would have it resolved as quickly and effectively as possible. We were so grateful to have such a terrific team behind us throughout this process.
Trust - I never had any doubt that something would get done when Jeremy said it would get done.
Areas Of Satisfaction - We were satisfied with our experience from start to finish. We very much appreciated Jeremy's help when we were selecting our lot, as well as Chris's help with design and budget during the planning phase. Then Jeremy was with us every step of the way during construction, and we were grateful for his knowledge and experience. James Talley came in toward the end of the project and saw it through to completion, and he did a nice job, as did James Golden. We like a lot of opinions when we are making selections, and everyone was very helpful in offering suggestions and comments when we asked for them along the way.
Areas For Improvement - I have really high expectations and honestly believe they were all met. We understand that problems arise during custom home building, and we were not expecting a perfect process. But everything was handled quickly and professionally.
Areas Of Satisfaction - I was most satisfied with the quality of the work and that everyone was very accessible when I had questions
Areas Of Satisfaction - Jeremy was a pleasure to deal with and helped immensely in the process of getting the deal completed with the architect and the bank. The project would never have even started without his advice and dedication.
Construction Quality - We have been in our custom built home for over a year and are still impressed with the quality of the construction.
Schedule - They went above and beyond to stick to our schedule
Likely To Recommend - I have already recommended Risher Martin to a few friends and will continue to do so.
Areas Of Satisfaction - Jeremy and Chris did an outstanding job of guiding us through this process. They painted a realistic picture of what to expect and met our expectations. I also was very impressed with Sam. She was thorough, professional and always replied to emails or calls promptly.
Areas Of Satisfaction - I was most satisfied with RisherMartin Fine Homes' expertise and solving of issues.
Areas Of Satisfaction - I was most satisfied with the timeliness and attention to detail.
Areas Of Satisfaction - I was very pleased with how the schedule was managed. The weekly meetings were helpful for addressing any issues or questions.
Areas For Improvement - RisherMartin met and exceeded my expectations for a builder.
Areas Of Satisfaction - They do high quality work, pay close attention to detail, and work to make sure that we were happy with the end result. If there was ever a question about how something should be done, they were very flexible in offering options and responding to our concerns.
Schedule - Every scheduled event was completed on or ahead of time even with some changes we had to add to the project. Our move back in to our remodeled house was actually ahead of schedule.
PM Problem Resolution - James found hidden issues with our house and offered us viable options to solve the problems within our budget. I talked with James on essentially a daily basis, many times because he had something he needed to show me. All issues I brought to his attention were resolved, usually within one day.
Areas Of Satisfaction - The planning, schedule and budget were handled in the most professional manner. James' oversight of the project was excellent.
Areas For Improvement - If I could give James Golden fives instead of fours I would do it. Even now - almost a year after the start of my project he's still helping me resolve issues.
Areas Of Satisfaction - Risher Martin tackled our very complex project in such a thourough way. They are the best there is!
Areas Of Satisfaction - They did beautiful work in an amazingly short time frame and were always a joy to work with.
Areas Of Satisfaction - RisherMartin staff worked incredibly hard to keep us as close to schedule as possible and were always courteous and quick to respond with all communication. Also, the fixed price model worked beautifully for us and our project. It helped to alleviate some of the stresses of remodeling to know exactly what we were paying for everything.
Areas Of Satisfaction - Strengths of RM are organization, professionalism, attention to detail, communication, and customer satisfaction; all the things that matter! We are very satisfied and will be life-long fans and a source of referrals for RM anytime (-Paul & Amy).
Areas Of Satisfaction - Jeremy was very good at helping us realize our dream but keep the scope realistic enough to accomplish within our budget and timeframe. The project manager was fantastic. Love how our project turned out!
Professional & Organized - Without RisherMartin's organization, there is no way our master bath and kitchen remodel could have been completed as quickly as it was. We were in a time crunch with Thanksgiving approaching, and Jeremy worked everything out so that we would have our kitchen back for the holiday!
Expertise - It was obvious to my husband and myself that Jeremy has spent most of his life on construction sites. His depth of knowledge about all aspects of our project was greatly appreciated.
Clean & Safe - My 4 young children were in the house during the remodel, and I never felt there was any danger to them whatsoever. The site was absolutely kept as clean and safe as possible.
PM Professionalism - Something I always enjoy is listening to a person talk about a subject on which they're an expert. I just really love hearing passion come through, and that's exactly what Jeremy conveys when he talks about construction. His depth of knowledge about every aspect of our project was incredibly valuable to us, and his professionalism is unmatched in our experience with the construction industry.
PM Problem Resolution - At times Jeremy was more concerned about the problems than my husband and I were. It was clear that he wanted to deliver as flawless a project as possible, and he did everything he could to make that happen.
Likely To Recommend - We can't say enough good things about RisherMartin and wouldn't hesitate to recommend them highly to our friends.
Areas Of Satisfaction - We were satisfied with every aspect of our experience with RisherMartin. My husband and I could not be happier with the kitchen and bath remodel they completed for us. Jeremy is incredibly professional and knowledgeable, and his work speaks for itself. Our project was completed quickly, our home was kept as clean as possible throughout the project, and no detail was neglected. Jeremy made sure every part of every task was completed to his high standard of excellence and avoided all unnecessary expenses. We truly enjoyed working with Jeremy and definitely plan to use RisherMartin again in the future and recommend them highly to our friends.
Improvement Suggestion - We truly felt our project went as seamlessly as possible.
Areas Of Satisfaction - Constant professionals and friendly. Explained all areas, managed the project and subcontractors extremely effectively. Respected the property and schedules as we were living in the house during the remodel. RisherMartin strives to ensure job is done correctly and to their high standards, never settling for anything sub-par even if it causes rework. Manages budget and informs of any possible changes or overages. Ensures customer if satisfied with finished product, working through all final punch list items timely and completely. Jeremy and team were exceptional to work with, highly recommended.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RisherMartin Fine Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys