Very Service Oriented, professionals team that was on time, charged based on the original estimate
This was a tough job but the people at Restoration Xpress were efficient, hard workers and polite. The job was finished in no time and the rooms look wonderful....better than new!
They did a good job and would recommend.
great and professional company
My only recommendation, especially as a property manager and homeowner, is Restoration Xpress. No comparison in detail, service, reliability, pricing - in every aspect of the experience!
The people were very responsible and showed up. They abused the system.
Amazing team and everyone has been really helpful! Especially Isaac!
Restoration Xpress did a great a job and followed up with me and they were thorough.
Excellent customer service . Very prompt response . On July 4,2020 I had a broken Fire Sprinkler in a 3 floor apartment unit I called them for help and even though it was holiday I had a team on site within Two (2) hours.
Restoration Express were 100% professional, and the did the work the best possible way. Responsive, timely, courteous, and most important- they know what to do and how to do it with minimum damage. I was very satisfied working with them. Heima is the quarterback. She is wonderful!
The people who came to work in my house after a disastrous plumbing even caused by the condo upstairs from me, were extremely efficient, courteous and professional. They did an excellent job.
I have used Restoration Xpress on personal restoration jobs for myself and clients that needed their services. They are efficient, honest and work quickly to resolve all issues. They truly go above and beyond to make sure you understand the scope of work and remediation processes and I would used them again for myself or my clients of the future.
I was very happy with them. I would recommend them to a friend for sure.
I was very pleased with their performance and timeliness of the project. I would recommend them and use them again.
They were very thorough and very professional. They had no complaints from removing the mold to putting it back together.
Everyone was super helpful and extremely efficient. Everything was completed on time and to my satisfaction.
They were excellent and excellent workers. They did a great job.
I was very satisfied with the service. They were diligent, responsive, and fast.
They are an amazing company.
They were very timely and thorough. They got out as soon as possible to rectify the situation.
They were very professional.
Immediate response, very professional and very understanding of working with the terms they were given.
They did a wonderful job.
Reliable, professional and very knowledgeable.
Problem Resolution - They were very educated and they advised on every step.
Punchlist - They did exactly as they advised.
Recognized Excellence - The team leaders, Isaac and Chris, were good.
Areas Of Satisfaction - Everything was excellent. They were prompt, educated me at the beginning of the project how they were going to resolve the issue, and did they exactly what they said they would do. I was happy with the results and it is great.
Newsletter - firstname.lastname@example.org
Additional Comments - They were professional through the whole process and I would definitely recommend them.
Areas Of Satisfaction - They met all of my expectations, I have not had any problems!
They fixed a water leak and completed mold remediation.
Recognized Excellence - Everyone was great.
Areas For Improvement - They did not fall short in any area.
Recognized Excellence - I would recognize Issac and a few of the guys that did the labour. The crew leader and the people they sent out were very great.
Areas Of Satisfaction - I was most satisfied with their response time.
Additional Comments - They are very responsive, responsible, and communicate really good. I dealt with a few other companies and they by far have exceeded any expectations that I had.
Recognized Excellence - I would like to recognize Issac for his exceptional service.
Areas Of Satisfaction - Restoration Xpress met all of my expectations.
Recognized Excellence - The guy that came out to access the damage was very honest. He stayed in touch with me and gave advice that was needed.
Areas Of Satisfaction - I was impressed by the team. They told me how many days it would take and they were right on schedule.
Recognized Excellence - I would like to recognize Isaac and all of the employees and tech that were on the site for their exceptional service. They were equally efficient and top the line.
Areas Of Satisfaction - Restoration Xpress exceeded my expectations in all areas.
Quality Of Workmanship - Restoration Express is the best I've used in the 22 years since moving to Florida.
Recognized Excellence - I would like to recognize Charles for his exceptional service. He was a gentleman, professional, and available.
Areas Of Satisfaction - Restoration Express exceeded my expectations in many accounts: 1. They got the job done in a timely manner 2. They were very professional. 3. They were very polite.
Additional Comments - I would have no hesitation in recommending Restoration Express to anyone as the most qualified in their field.
Recognized Excellence - Mr. Bitton
Areas For Improvement - No areas.
Areas Of Satisfaction - The exceeded it in all areas. They were smart, quick, clean, and I would recommend them to anybody.
Areas Of Satisfaction - They did what they were contracted to do.
If it were 6 stars, I would give them that too.
Recognized Excellence - I would like to recognize Hema, she is awesome.
Areas Of Satisfaction - The customer service is amazing and the cleanliness. I also didn't miss any of my fine jewelry. They are very trustworthy, everything was where I left it. Sometimes you can't trust certain people like that when they come in your home.
Recognized Excellence - I would like to recognize the owner and the woman who does the billing. I think her name is Hiema.
Areas For Improvement - No, they were really professional.
Areas Of Satisfaction - They met and exceeded in all areas.
Recognized Excellence - I would like to recognize everyone, they were all great.
Areas Of Satisfaction - They met or exceeded my expectations by doing an exceptional job all around.
Recognized Excellence - Charles Bitton provided exceptional service.
Additional Comments - I've dealt with Restoration Xpress three or four times now, and I really consider Charles a good friend of mine. Every time they've helped me it's been a crisis, and he just drops everything and comes over and rescues me. That's what I appreciate about them.
Recognized Excellence - I would like to recognize Issac and Heima.
Areas Of Satisfaction - Restoration Xpress met and exceed my expectations because they worked with the insurance company very well and got it all taken care of. i did not have to work too hard at it. They took care of contacting the insurance company and all of that.
Design - They did not do any design, they only did the restoration.
Additional Comments - They took care of things very nicely.
Recognized Excellence - Isaac was very professional and very understanding. He did much beyond what other companies would do and took care of me very well.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - I did already recommend them, and they were very professional.
Recognized Excellence - Chris and Isaac
Areas Of Satisfaction - The did what they were supposed to do.
Recognized Excellence - Office admin was great and the guy that came out was great as well.
Areas For Improvement - None.
Areas Of Satisfaction - All. They showed up right away when I called. Everyone was professional. Also they was very respectful of my belongings.
Additional Comments - If I ever needed this service again I would choose definitely Restoration Xpress!
Recognized Excellence - The team that came out to perform service (to include Charles, Joseph and manager)
Areas Of Satisfaction - The job was complete and on schedule.
Additional Comments - She really appreciated the support and the fact they worked as a team and the company never forgot about her.
Recognized Excellence - Charles was great.
Areas For Improvement - None.
Areas Of Satisfaction - They exceeded in all areas.
Additional Comments - They were extremely professional and I would highly recommend to anyone with a problem that needs to be taken of.
Recognized Excellence - Isaac was always available and responsible for emergency situations. He handled everything in a reasonable timely manner. He also documented all of the work before, during, and after the projects were initiated, which has avoided litigation because of the extensive documentation of the work. Nick is one of the site supervisors and he was also very responsive to difficult situations in a timely manner. He addressed various issues that came up in job sites. Both are very professional in dealing with customers. They have great interpersonal skills with the customers, especially when stressed. Hema was the back end office for billing and he was very proactive and spot on with the documentation side for billing purposes.
Areas For Improvement - The billing- sometimes takes too long to receive bill, but that is very negligible given the services provided. Not a big deal.
Areas Of Satisfaction - They exceeded in response time and documentation of process.
Additional Comments - I am very happy and the boards are too. Very satisfied with manner by which they do the services. its more than just price, we are getting a really great value for services.
Safe - Extension cord
Recognized Excellence - No.
Areas For Improvement - No.
Areas Of Satisfaction - They did their job.
Safe - Extension cord.
Quality Of Materials - It was just a demolition so there were no materials used.
Recognized Excellence - Unfortunately not, I don't remember any names.
Areas For Improvement - None.
Areas Of Satisfaction - No.
Quality Of Workmanship - They knew what they were doing
Recognized Excellence - The whole crew they did job well and put up with me asking how why and what they were doing
Areas For Improvement - They did not
Areas Of Satisfaction - expertise on what they were doing and experience they have and watching them work and how fast they were able to do things that could take some people three times as long
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Restoration Xpress as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys