Overall our experience was positive and we love the remodel. Everything is beautiful. I give 4 stars because the project dragged out at the end. I really liked working with Melodie and her crew. I also like that she invoices as she goes. So even though the project went much longer than I would have liked, I didn’t feel angry that I had given her money up front and she didn’t show up to do the work.
The work was very professionally done, and they completed the work in a timely manner.
Melodie was great to work with and I loved her ideas for the design and style of our project. John and Shawn who performed the work did a great job. They were easy to work with and treated our project as if it was being done their own home. They communicated well and made sure we were happy and also did a great job cleaning up each day. We love our new backsplash and fireplace and we high recommend Pittsburgh Design Diva!
We were very pleased with the work that was done. New backsplash and a new shower stall was installed. The backsplash and tile in the shower is perfect. Liz was a big help in our selection and handled everything efficiently. Could not have asked for better workers than Brian, Shawn and John. Their work was excellent.
We used only PDD from beginning to end of this project. We needed to have a wall taken out and a doorway installed in it on short notice. PDD handled doing the on site inspection, estimate, negotiation for contract, planned work and some unplanned work all within the needed time frame. The new doorway is gorgeous and blends seamlessly into the rest of the area. It looks like it was always meant to be there!
The Design Diva did a fantastic job designing and installing my kitchen backsplash. They were professional, timely, and their attention to detail was amazing. I couldn’t be happier with the outcome and would highly recommend this company. No need to look further.
After contacting other contractors and them not following up, Pittsburgh Design Diva was prompt, gave the estimate, and stuck to the work schedule. They finished the job when they said they would.
Very professional and did job in a timely manner. Cleaned up every day and did a quality job. Did everything they said they would do and pricing stayed the same. Very hard to find a contractor these days that can do that.
We are very happy with our new kitchen backsplash. Melodie was very helpful helping us pick out materials and with the design. Her crew was very pleasant professional and left my house in great shape. I highly recommend them.
Have already recommended Pittsburgh Design Diva to multiple people.
Communication - Very clean with scheduling and updating me on the status of the project throughout.
Quality Of Materials - Great materials.
Quality Of Workmanship - Beautiful work. Highly recommended.
Recognized Excellence - Melodie and Brian
Areas Of Satisfaction - The quality of work was excellent, and I am happy with how my new backsplash turned out.
Additional Comments - Melodie did a wonderful job installing my backsplash, I am very pleased!
Recognized Excellence - All employees
Areas Of Satisfaction - Everything exceeded expectation
Recognized Excellence - The Pittsburgh Design Diva Team of Melodie, Eric and Brian exceeded my expectations.
Areas For Improvement - None
Areas Of Satisfaction - A total professional organization. Quality workmanship by skilled craftsmen who completed the project on schedule and within budget.
Recognized Excellence - Melodie
Areas For Improvement - Had some new employees at the time and there was a learning curve
Areas Of Satisfaction - Tile work superb!
Additional Comments - Highly recommend
Melodie and her team handled a complex City of Pittsburgh second-floor master-suite remodel for us with expertise and quality workmanship. It was clear from the start that Melodie cared very deeply about creating a beautiful space and finished project, and her and her crew's passion was very much appreciated. The project included hardwood flooring install, movement of a structural supporting wall, and installation of brand new master bathroom with custom shower and second floor laundry. While the structural and plumbing permitting process did cause some delays in the sequencing and timing of the overall project, we were thrilled with the quality and beauty of the final produce.
Areas For Improvement - As noted above, the project did exceed our initial timeline, but the communication with Melodie as to causes of delays and updated timelines were very much appreciated
Areas Of Satisfaction - In terms of material and design selection, we were most pleased with the fact that Melodie never tried to upsell or convince us of luxury options that were out of budget. Additionally, the workmanship and care that went into the bathroom tiling and custom shower were fantastic.
Employees & Subcontractors - She did it herself.
Areas Of Satisfaction - I was most satisfied with the quality of work she did. She was very professional, knew what she was doing, and very accommodating.
Lead Source - I heard about Pittsburgh Design Diva through another contractor.
Highly recommend. Melodie was professional and committed to doing the job right. I talked to a number of contractors before finally meeting her. Not only was she eager to build us the kitchen we wanted, she also contributed design expertise that was unmatched! We have a kitchen that went BEYOND our expectations.
Areas Of Satisfaction - In our initial meetings, Melodie recommended moving the kitchen. I had always wanted an island and she drew up some designs that turned our narrow galley kitchen into an open space that we love! She also has a fantastic staff.
Lead Source - I found Melodie on Houzz.
Melodie and her team kept us informed of every aspect of the remodel. Kept to a very tight time line. Always professional. High quality workmanship. Neat and organized. Recommend very highly.
Areas For Improvement - None
Areas Of Satisfaction - Great communicator, good listener, attention to detail. Excellent quality
Lead Source - Referral from another contractor.
Aside from her great work, another area in which Melodie stands out from most is that she was very timely in both the sales and construction phases of the job. She visited us to design and estimate the job when she said she would (shortly after we contacted her), and was timely in providing the quote and scheduling the job. She arrived on schedule to do the work and worked continuously (everyday) until the job was completed (including some long hours on a couple of days). No waiting, no delays, no no-shows.
Areas For Improvement - None
Areas Of Satisfaction - Timely completion of the project, on budget. Care taken to protect the work area and adjoining areas from damage during the work and at clean-up.
Lead Source - Recommendation from material supplier (large company that sells to many other contractors).
Areas For Improvement - The Diva did the tile work herself and it has a few flaws, but overall it is pleasing.
Areas Of Satisfaction - The design and color selection for the space was elegant.
Lead Source - Angie's List and Houzz.
Additional Comments - The diva doesn't look like a designer. It doesn't bother me but may turn off others. I suggest she have a total makeover including hair, make-up and clothing.I also suggest she take a course in accounting for a small business. She is very nice but can let others take advantage of her.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pittsburgh Design Diva as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys