Overall our experience was positive and we love the remodel. Everything is beautiful. I give 4 stars because the project dragged out at the end. I really liked working with Melodie and her crew. I also like that she invoices as she goes. So even though the project went much longer than I would have liked, I didn’t feel angry that I had given her money up front and she didn’t show up to do the work.
The work was very professionally done, and they completed the work in a timely manner.
Melodie was great to work with and I loved her ideas for the design and style of our project. John and Shawn who performed the work did a great job. They were easy to work with and treated our project as if it was being done their own home. They communicated well and made sure we were happy and also did a great job cleaning up each day. We love our new backsplash and fireplace and we high recommend Pittsburgh Design Diva!
We were very pleased with the work that was done. New backsplash and a new shower stall was installed. The backsplash and tile in the shower is perfect. Liz was a big help in our selection and handled everything efficiently. Could not have asked for better workers than Brian, Shawn and John. Their work was excellent.
We used only PDD from beginning to end of this project. We needed to have a wall taken out and a doorway installed in it on short notice. PDD handled doing the on site inspection, estimate, negotiation for contract, planned work and some unplanned work all within the needed time frame. The new doorway is gorgeous and blends seamlessly into the rest of the area. It looks like it was always meant to be there!
The Design Diva did a fantastic job designing and installing my kitchen backsplash. They were professional, timely, and their attention to detail was amazing. I couldn’t be happier with the outcome and would highly recommend this company. No need to look further.
After contacting other contractors and them not following up, Pittsburgh Design Diva was prompt, gave the estimate, and stuck to the work schedule. They finished the job when they said they would.
Very professional and did job in a timely manner. Cleaned up every day and did a quality job. Did everything they said they would do and pricing stayed the same. Very hard to find a contractor these days that can do that.
We are very happy with our new kitchen backsplash. Melodie was very helpful helping us pick out materials and with the design. Her crew was very pleasant professional and left my house in great shape. I highly recommend them.
Have already recommended Pittsburgh Design Diva to multiple people.
Communication - Very clean with scheduling and updating me on the status of the project throughout.
Quality Of Materials - Great materials.
Quality Of Workmanship - Beautiful work. Highly recommended.
Recognized Excellence - Melodie and Brian
Areas Of Satisfaction - The quality of work was excellent, and I am happy with how my new backsplash turned out.
Additional Comments - Melodie did a wonderful job installing my backsplash, I am very pleased!
Recognized Excellence - All employees
Areas Of Satisfaction - Everything exceeded expectation
Recognized Excellence - The Pittsburgh Design Diva Team of Melodie, Eric and Brian exceeded my expectations.
Areas For Improvement - None
Areas Of Satisfaction - A total professional organization. Quality workmanship by skilled craftsmen who completed the project on schedule and within budget.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pittsburgh Design Diva as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys