I had a very good experience with Pine Street Carpenters. I left for the winter while they re-modeled the kitchen. I trusted them to keep my house safe and clean until I came back. When I came home I had a brand new kitchen except for the stove which took almost eight months! (Not their fault) They provided me with a substitute oven which was greatly appreciated because I had family staying for a month. I am happy I chose a local company who did their best to please me!
Areas Of Satisfaction - I was especially impressed by Dana Bender. She was personable, had great ideas, and was really easy to work with. I was really grateful that they provided a substitute oven while waiting for the original one to arrive.
Recognized Excellence - Dana Bender. Because I was away for the whole project I did not get to meet the people who actually remodeled my kitchen. They did a wonderful job and I would highly recommend them.
PM Professionalism - Engaging, knowledgeable, flexible... can't say enough good things... always made time to answer my questions, regardless of how basic they may have been. Include Eric too.
Recognized Excellence - Thru and thru, we were extremely pleased with the entire staff and tradesman, from the first interaction all the way to the end of the project. No weak links. Attentive to client needs, and appropriately steered us in the right direction when we veered off course.
Areas Of Satisfaction - Pine Street Carpenters exceeded our expectations on so many levels. From the initial walk-through, to bid, to design, construction, and timeline. Their professionalism, dedication to customer satisfaction, design and workmanship are unparalleled in this industry.
Recognized Excellence - A shout out to Eric DeProspero! Aside from his talent as a craftsman, his a hard worker - prompt, reliable, tremendous attention to detail and fastidious in regard to cleaning up after each day’s work. He was key to how smoothly our project ran.
Our kitchen is beautiful and functional, just what we were hoping.
PM Professionalism - Aaron is a first rate carpenter. He does beautiful work, is meticulous and calm. I can't say enough about the quality of his work. It is truly an art.
Areas Of Satisfaction - From design process to punch list, the team at Pine Street was professional, respectful, friendly, and did amazing work!!!
Additional Comments - I highly recommend Pine Street without hesitation to anyone looking to remodel a kitchen. Every member of the team was amazing!
Use Comments - Pine Street delivered the kitchen of our dreams! Everyone involved from design and customer service to sub contractors, were extremely professional. I felt comfortable with the people in my home each day. They were on time, clean and efficient. No time was ever wasted. We plan to use Pine Street for future bathroom renovation because now we know, they are simply the BEST!
We used Pine Street Carpenters to completely remodel our master bathroom. We were completely satisfied with our experience - from the design phase with Dana to the actual work done by Tommy and his crew. The work by both Pine Street and their subcontractors was meticulous and the job site was immaculately clean at the end of each work day. In addition, they completely discussed any issues that came up as the work progressed, and suggested many design changes that worked out perfectly.All in all, we were completely pleased by our experience with Pine Street. All of the workers were friendly, courteous, and highly competent. We highly recommend Pine Street!
Areas Of Satisfaction - The meticulous nature of their work, their professionalism, and the friendly nature of their crew. I work from home, so this made the process as painless as possible. In addition, the final product exceeded our expectations and has really transformed our house.
Recognized Excellence - Dana Bender, who provided wonderful design advice and guidance through all phases of the project. Tom O'Neill, who was a pleasure to work with and provided excellent suggestions as the work progressed. And, actually, all of their crew and subcontractors, who were professional, friendly, and very tolerant of our very large (and attention seeking) dog.
We hired Pine Street Carpenters for a Kitchen/Laundry/Powder rm reno that covered almost 1/4 of the house while we were over 1,000 miles away. That took guts and trust on a level I have never experienced but so happy we took that leap of faith as we now have a beautiful kitchen that totally exceeded our expectations. What a great group of folks at this company...always professional, friendly, accessible and really good at what they do.
Areas Of Satisfaction - The feeling of trust would be No 1. We were leaving our home for two months in the hands of the many people it took for this major renovation but after meeting owners and staff it became pretty clear they would take special care and they did. No 2 would be communication. That was imperative because of our inability to be at the site to make decisions etc. but everything went smoothly because Pine Street communicated so effectively during the entire process.
Additional Comments - Highly recommend based upon our experiences and the quality of the product we received.
Our second project with Pine Street, and we're once again pleased with their work. Our new front porch is beautiful, comfortable and we're enjoying it immensely. We love the design and the lighting. An all-around great job. We will use Pine Street for all our future remodel/construction products.
Areas Of Satisfaction - Design - Pine Street was able to take our thoughts and turn them into a beautiful porch design that has really changed the look of our house.
Design And Selections - Dana Bender was a huge help in our decision making process! Her thoughts and suggestions helped us choose a design that we love!
Pine St Carpenters helped create the kitchen, living room and dining room of our dreams. My wife is a professional chef and she now has a kitchen worthy of her skills. Accross the board, everyone we worked with was fantastic. They took the time to explain everything to us before, during and after the project, and were there whenever we needed help. Everyone who's walked into our house since completing the project has been amazed at the transformation of our home, which is now open, inviting, functional and much more structurally sound than when we first moved in a year ago. Pine St was professional, courteous, knowledgeable and quality through and trough. We are very grateful for Pine St Carpenters and their crew!
Pine Street engaged us early at a time when our dreams of renovations were just images, clippings and intentions. Despite having the highest cost estimate for the work, their thoughtfulness, thoroughness and candor about what we should expect beneath the top line cost summaries of the project won our trust and they then led us from discovery of the structure to design and plan, then through the journey of construction, selection and finishing. Their guidance, partnership, inventiveness and integrity throughout the process made this a beautiful experience for us and the finished product is out of this world. We would (and do!) recommend them to everyone.
Areas Of Satisfaction - Their engagement in the design of the house was the most surprising and ultimately the most satisfying aspect of our project. For example, we discovered potential in the structure we didn't know about from the beginning (a vaulted ceiling from a crawl space; dramatic beams that became both features and then accent molding; old brick left exposed in a corner as an accent and reminder of the rougher history of the house in the otherwise opulent kitchen). This kind of creative partnership was terrific.
Recognized Excellence - Tommy O'Neil was a star -- creative and affable, clearly invested in the project and trustworthy to an exceptional degree. He was the key player on the project and made our experience awesome.
Pine Street Carpenters recently completed the second major project we have engaged with themTheir quality, professionalism and ease of working with are surpassed by no other contractor we have worked with in the past
Pine Street Carpenters were professional, stuck to the time frame we agreed upon on, listened to our responses about changes on our plans, and overall we are happy with the end product. We will recommend them to a friends.
Recognized Excellence - Dana Bender was amazing to work with. Also, Jimmy and Tom - true assets to the company. And Ted did a wonderful job with the tiling
Pine St was a pleasure to deal with at all phases. Their honesty, integrity and workmanship are excellent. We will continue to use them on our next project.
Areas Of Satisfaction - We are so grateful to Pine Street for the quality of the labor, materials , and craftsmanship they provided in our new kitchen. Our contractors and subcontractors were easy to communicate with and always courteous. Dana was fanatastic at communicating with us and allowing us to bounce ideas off of her. Any additions that we requested along the way were never a problem. We love our new kitchen, every single detail!Thank you Pine Street!
Additional Comments - Thank you for a great experience and the dreamy kitchen!
We love our new kitchen, laundry/mud room and powder room. The carpenters at Pine Street are talented, professional, and knowledgable. The subcontractors they work with are excellent. Pine Street's staff are accessible and responsive. From the design phase to installation, Pine Street attends to every detail. While our new kitchen and laundry room have been completed for a few months, Pine Street stays in contact with us, ensuring that any issues that may arise are taken care of.
Areas Of Satisfaction - Design - we went through many design plans and changes till we reached the right one for us.Quality of custom cabinetry - our cabinets were made to our specifications both inside and out.Installation - the carpenters, Tommy and Jimmy, were talented, as well as kind.product search - suppliers suggested by Bill were helpful.
Expertise - Others told us we were unable to remove a wall and create the kitchen we wanted. Pine Street worked with us and was able to accomplish all aspects of the kitchen we wanted.
Problem Resolution - Anytime I had a question or concern, the guys on site were very helpful and answered all my questions. Communication from the office with additional questions was always prompt and professional.
PM Professionalism - Both Toms were wonderful to work with. Very professional and answered all of our questions as we progressed through the project. When we were away on vacation, pictures and notes were sent to update us daily.
Areas Of Satisfaction - Satisfied with the overall experience. The professionalism of everyone that worked on the project was wonderful. Going through a huge project (for us) was a little stressful, but once the team was working and so available for questions, our stress level was minimal and it was a very smooth 6 weeks. Another area of satisfaction was the cleanliness of the project. At no time was there dirt/dust throughout the rest of our home. Walls taken down, windows filled in, rebuilding walls. The rest of the house stayed clean with no dust anywhere.
Lead Source - We learned of Pine Street when Brendon Dolan was our son's baseball coach for one year. This was before we were ready to do any project. Over the next few years we followed Pine Street via their website, Houzz, and Facebook and watched their projects. When we were ready for our project, we knew who we wanted to work with.
Pine Street Carpenters did a great job and I would recommend them to others.
Areas Of Satisfaction - I was most satisfied with their cleanliness and professionalism. The end product was top notch and they were very easy to work with.
Our kitchen remodeling project was a great success. The design collaboration resulted in an ideal workspace that is both functionally and aesthetically outstanding. The project management and oversight was effective. The project stayed on schedule and the team easily handled the occasional change request from us. We are thrilled with the end result and highly recommend Pine Street Carpenters for home improvements.
Recognized Excellence - Absolutely impressed with Eric DeProspero's skill, work ethic, and professionalism.
Additional Comments - The project was a great success. Thanks to the Pine Street team!
PM Professionalism - Jim went above and beyond on our project and exceeded our expectations. He uncovered damage and repaired it to make our home structurally sound.
Areas Of Satisfaction - Pine Street delivered in every way. From design through demo to finish, Pine Street created our dream kitchen. We were impressed with Brendon's design and his focus on function, while using high quality products, to help us achieve the kitchen we envisioned. The entire team was responsive to any question or concern that we had, and the workmanship of those onsite (along with the neatness of the site) was exceptional. Many Thanks!! We enjoy our kitchen each and every day!!!
Recognized Excellence - We were impressed with everyone. Brendon was great at guiding us initially, and Sean kept things moving smoothly throughout the construction phase. Onsite both carpenters were great! We also were very happy with the electricians.
Areas Of Satisfaction - Overall competence in every aspect of project and amazing communication throughout project. Client focused.
Areas Of Satisfaction - Pine Street was exceptionally professional in all aspects - from the design of the project through its implementation. They not only met our needs but gave good suggestions based on their knowledge and expertise.
Additional Comments - Throughout the project, Pine Street was honest and straightforward with us. Additionally, all of their subcontractors were impressive in their knowledge and expertise. In all ways, Pine Street Carpenters respected the sanctity of our home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pine Street Carpenters, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys