THIS SURVEY IS NOT DESIGNED TO MEASURE PERFORMANCE OF A PEST CONTROL COMPANY AND DOES RELATE TO THE ACTUAL JOB/WORK PERFORMED
I am very happy with the service.
I don't know when they came over last. I think the same thing might have happened last year unless I'm missing some sort of paper communication. I can't remember any time I saw anyone directly. Every year they are supposed to re-evaluate.
I’m not Kristen, but I am the owner of the property. We work well together as a group to make everyone happy. Thank you PMSI for taking care of my properties and working with my tenants schedule.
It was good. They took care of outdoor bugs, mosquitos, and ticks and things. I'd give the overall experience an A+. I didn't have any issues with pests at that time. I don't have any complaints. They weren't very proactive, but otherwise I don't have any complaints. They knew what they were doing. I would definitely recommend them.
I've communicated with them for years. Ben is always the man who comes. I feel like he's a friend. I've known him so long and Patty in the office is just great. They've given me wonderful service. They did pest control all around the house. I live really close to the woods. It's all kinds of stuff. I'd give them an A+ overall. He's always within that framework. There's only one fella that comes here. He knows what he's doing.
They're accommodating to my schedule. They always send reminders and the technician that comes out is super nice. They do general treatment. I would give them an A+ across the board. I have no complaints whatsoever. My husband used to work as a home builder and he would recommend the company.
They did their job. I'd give the overall experience an A.
They always go above and beyond taking care of us. I've used them before. It's A+.
I know them in two capacities because I know they did work for us at home and they actually do work at my office too. I know them pretty well. At the office, they do maintenance and preventative. There's also if there's a dead rodent in the building or if there's bees outside that are bothering the school children. They're super reactive and responsive, which is nice. We had a dead bird in a dryer vent. So, they cleaned it out and they put a grate over the dryer vent so another one couldn't come in. I'd give them an A+. They're super quick to respond.
They show up on time. They do a thorough job. I don't have any bugs, except a few spiders every now and then. They will come if I call them to clean that up. I'd give them an A+.
They took care of the problem. We had bees. Overall, I'd give them an A+.
It was good. They always show up when they're supposed to. They do a good job. If I have any issues, they come right back out. I have an annual contract. They handle a variety of things. I’d say A+.
I think we have good customer service and they always let me know before they're coming. We don't have pests—we don't have issues. I liked them more before because I used to have one simple guy and now they keep changing the people, but for the most part it's still been a positive experience. I'd give them an A-.
They're good. They're always thorough. They always go around the house, inside and out completely without having to be asked so that's good. It was just maintenance. I'd give them an A+. I've never had complaints.
They have a great worker. The guy who comes out is really friendly and nice. They have come out multiple times. I'd give them an A+ overall. I've actually recommended them to a bunch of friends by now.
The technician that I had come out to my property was very professional and honest. Good, quality work was done. I had bedbugs and roaches. They’re an A+. I'd definitely recommend them.
They provided the services they promised. They do a maintenance service, and they come quarterly. We do have bees and ants on occasion, but it's more of a general pest control. I'd give them an A overall. I never know when they're coming; I no longer get the notification. I've recommended them a number of times.
It works and Justin, who comes out to spray, is very nice, very polite, and very professional. It's just all around, usually like ants and stuff. What we originally called them for was for ants. I'd grade them an A+, always.
I don't know the guy's name but the guy that always comes around to do the pest management, he's a really nice guy and does a good job. I guess they take care of ants, insects, and roaches. I'd grade it A+.
They were friendly. They did some normal pest stuff. I'd give them an A overall.
They were always thorough and they're always on time. They're pleasant to be around. They do everything. They come quarterly for us. They originally were looking to trap rodents, but I don't think we've had any in a while. They do that and they also spray for insects and they do termite control. I'd give them an A+.
They said that they sprayed, but the bugs are really bad still—even two days after the spraying. Last month, we asked them to increase a different formula to help take care of the gnats, and they did it, and it was OK for a couple of weeks. This time, when they came out I don't know if they used the same more intense formula, because the very next day we still had the gnats and bugs. You can't even stand outside and have a conversation. I'd give them a B-, overall.
They're always on time and the guys that come here are always courteous and they're flexible. They focused on all around pests. I'd give them an A+ overall.
They do tick treatment for us. We stopped seeing them—less ticks on our dog. I'd give them an A.