We had a very extensive historic renovation that Master's Design Build completed and we were quite happy with the outcome. 2020 was a tough year and we faced many challenges before and during the process but we were happy with the end result.
We am very happy with the results of our bathroom.
Areas Of Satisfaction - We enjoyed working with Brian. He's very honest, decent, and always works to do best by us.
Areas Of Satisfaction - The quality of the workmanship was top notch. Brian listened to us and did everything he could to achieve our dream kitchen. In addition, the overall experience was very pleasant because Brian and his team were very professional and easy to work with.
The family room/new kitchen that Brian M. and his crew built for us was over the top in terms of exceeding expectations going in. This project had been shelved many times over the past 10 years because nobody (until Brian M. came along) could come up with a design that would provide everything we wanted (including a powder room and a coat closet), without "pinching" the room off in the middle. The electrical work/lighting scheme is ergonomically amazing, considering the large size of the room, including an intricate system of multiple 3 and 4 way lighting circuits - Brian worked with us in this regard, and we have lighting switches in every possible place that we need them. We are very happy with the Lutron lighting system that was installed. Overall construction quality is excellent, with no disappointments whatsoever.
Areas Of Satisfaction - 1). Innovative ideas during planning phase - Brian M. came up with "out-of-the-box" ideas that nobody else thought of.2). End result exceeded expectations.3). Brian M. is honest, and reliable.4). No surprises with final project cost - any increases were related to changes/additions we made along the way.
Additional Comments - We highly recommend Brian Martin and Master's Design Build Group, without reservation.
Master's Design Build Group worked with us to design a finished basement that worked with all our specific parameters. They helped and guided us in making all the correct adjustments to fully utilize the space. They were great to work with.
Areas Of Satisfaction - I was most satisfied with the subcontractors that they had brought in, the project manager, and the final product is beautiful.
Additional Comments - It was a great experience and we would not hesitate to call again if we need their service, as well as recommend them to others.
Areas Of Satisfaction - They were very courteous and professional.
Areas Of Satisfaction - I would have to say that I thought that they were very professional and kept the work site very clean and Brian Martin came across as very honest and someone that I could communicate with easily.
Areas Of Satisfaction - This was the most efficient and positive experience we have ever had with a contractor. Our concerns were met with respect and thoughtfulness as they guided us through our major remodel. Work was done within the time agreed upon, the site was always left impeccably clean and safe, and the gentlemen who worked in our home were pleasant, interested, and eager to help us. Brian went over every part of the process. There were no nasty surprises that would cause us to question what we had done or where we were going.
Additional Comments - Not only would we recommend the Master's Design Build Group, but we enjoyed the crew as individuals. The team showed great character in all our interactions, and we always felt certain that we were working with honest people.
Areas Of Satisfaction - I liked the expertise, quality and goods. They were all professional.
Areas Of Satisfaction - I always felt like I could put total trust in Brian. I didn't have to be watching over him all the time, and that was really nice.
Additional Comments - I would hire them again in a heartbeat.
Areas Of Satisfaction - The finished product looks amazing.
Areas Of Satisfaction - I was most satisfied with the quality of the end result, and with their ability to stick to the agreed upon budget.
Additional Comments - We really trust Brian. Their integrity is the company's best quality.
Likely To Recommend - 5! They did an excellent job. They are the best contractors we have ever had.
Areas Of Satisfaction - It was a very excellent experience. I was satisfied with all of the above areas.
Additional Comments - They are an excellent group. Brian Martin is a top-notch contractor. We are happy with everything he has done, and he is our first choice for any future projects. I would definitely recommend Master's Design Build to anyone who needs a new roof.
Areas Of Satisfaction - They went above and beyond my expectationss to find solutions to issues that arose, that would fit my budget
Areas Of Satisfaction - Craftsmanship and commitment to excellence
Areas Of Satisfaction - Brian designed the kitchen even better than I hoped. We did help with one idea but he also had an idea we had not thought of. The cabinetry is beautiful and very sturdy.
Areas Of Satisfaction - If you are looking for quality go with Brian, he might not be the cheapest in town but he is the best in town when it comes to quality. He does it all and is his best critic.
Additional Comments - I thought that the project and Brian were both fabulous. He does top quality work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Master's Design Build Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys