Great customer service.
Loved working with Crickett, would recommend her.
I felt some detail work was shoddy and when I mentioned it it was not resolved. They failed to read carefully the appliance sheets we provided and did not properly set up electrical to accommodate the dual fuel oven, leading to an unsightly pipe running along the wall in our laundry room that would not have otherwise been there.
Areas Of Satisfaction - They meet our expectations with the entire project. The design ideas exceed expectations along with the ability to offer multiple solutions when unexpected construction issues developed.
Additional Comments - Great company to work with from start to finish. We love our new kitchen!
Recognized Excellence - The 2 people I worked with the most were Cricket and Jeff and I was absolutely satisfied with their service.
Areas Of Satisfaction - They did a very nice job.
Schedule - They stuck to it to the best of their ability - unforeseen issues always come up
Areas Of Satisfaction - Every employee of kitchen places was pleasant to have around and respectful of our space
Recognized Excellence - Ronni and Jeff did a fantastic job of creating and completing a beautiful concept
Kitchen Places was extremely professional and knowledgeable. Crickett was extremely helpful in the redesign of the kitchen because I had no idea how to do that and he helped me to reimagine it.
Areas Of Satisfaction - I was most satisfied with their ability to help me visualize my redesigned kitchen, the quality of their products, and the expertise of their installer, Marlo.
We had an excellent experience working with Jeff King and the Kitchen Places team. The projects were done in a timely manner and and we are very satisfied with both the kitchen and bathroom.
Areas Of Satisfaction - Our remodel, once completed, looked even better than we had anticipated. KP showed genuine interest in creating a proper, quality kitchen every step of they way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kitchen Places as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys