I took my vision to Jimmy Nash Homes and it’s talented team. It was amazing to see all of my ideas put together in its completion. We are super happy with it.
100% without a doubt.
Jimmy and his team take time to assist in making decisions that will be beneficial for the overall build and not simply to add cost or upgrades without merit. Good to have integrity when building a custom home.
Condition of Home - Booties were used and plastic covering tape for carpeted areas helped keep dust and tracking to a minimum. Also, Synergy changed out geothermal filters prior to move in to reduce particles and create better airflow following construction.
Dust & Dirt Control - Site was regularly cleaned to reduce clutter and maintain a safe work environment.
Homeowner's Orientation - A little rushed but overall thorough. There’s much to go over in a custom home and perhaps this could be broken into components on different days.
Salesperson Accessibility - Jenn And Laura were always a pleasure to work with whenever needed.
Work Done Right - The attention to detail is by far the best I have seen in this industry. This was our second home build and first from Jimmy Nash ... no comparison.
Expertise - More often than not, I met Jimmy on site to go over details and he would offer constructive ideas that would better the outcome of the build.
Professional & Organized - Using the Co-Construct App was a blessing throughout the process.
Construction Quality - From the framers to the finish carpenters, the home was well built and beautiful. We especially love the trim work, floors from Rodgers Flooring, Kitchen Concepts cabinetry ... and on and on.
Problem Resolution - Jimmy corrected any matter quickly and agreeably to our satisfaction ... and there were a couple along the way to address.
Employees & Subcontractors - Teamwork and workmanship go hand in hand with his entire team.
Smooth Closing - Being the Buyer, we chose the closing atty and our own lender so everything went according to plan.
Sales Follow Up - Jenn and Laura passed along a “goody bag” from Jimmy Nash Homes including several tools and other items needed for a new move in ... nice touch!
Additional Comments - Jimmy was highly professional throughout the process and I’d recommend anyone looking for a custom home to check around ... and then get with Jimmy to see the complete package and reason you should build with Nash.
Additional Comments - Great communication. Excellent work. Highly recommend
Additional Comments - We are glad we chose Jimmy Nash Homes, overall it has been a very good experience.
Additional Comments - Co-construct is amazing and helpful for the customer and communication from the Nash team makes it easier for the customer to move the process forward
Client For Life - This was our 3rd engagement with Jimmy Nash Homes evidence of a client for life.
Recognized Excellence - JW was tremendous to work with . Always available , following through and a pleasure to work with.
Additional Comments - Quite impressed by Jimmy Nash personal and happy with people he has selected to work for him and most subcontractors. Use of Co-Construct has been a big help. Not easy to trust someone to build your home in a quality way from hundreds of miles away from where you live. With Jimmy Nash, we do.
Recognized Excellence - Danny Durrum and Jennifer Veal have been very helpful.
Original Design - Awesome house! Love the design/floor plan that was developed for us - wouldn't change a thing.
Additional Comments - We can't say enough good about Jimmy, JW and the rest of his team. Best home builders I know of, attention to detail is exceptional, advice and ideas are great, and just wonderful people to work with. They deliver what the customer wants and/or asks for.
Better Service - Jimmy Nash and his people did a superior job over other builder that had built our home in the past. Every day from the start of construction to the finish product his people check on our home. Never had another builder to do that. My friend had said they saw their builder only when it came time to make a construction draw and it was hard making the builder come back to do the punch list. Jimmy Nash homes stay on top of the punch list until it was 100% complete. This was the great experience I had with Jimmy Nash Homes, that I never had in the past with my other home Builder.
Recognized Excellence - JW has been excellent not only during the build process but also over the last year. He's easily accessible and very responsive to all our needs whether big or small
Additional Comments - This is our second Jimmy Nash Home and after a year in our new place we couldn't be more pleased. The entire team including Jimmy, JW, Laura, Jenn, and Jean Ann have been nothing but first class not only throughout our building process but also since we've moved in handling every issue/question that has arose in a timely manner. They are always receptive and respond immediately to phone calls, texts, and emails. We have recommended Jimmy Nash Homes to many people over the last 10 years and will continue to do so in the future. Thanks again! Thadis and Nicole Cox
Better Service - Service has and continues to be excellent.
Additional Comments - The co-construct software is an excellent tool when building a new house. This is the sixth new house that my wife and I have had custom build but the first utilizing the co-construct software. The software was extremely helpful in making choices prior to construction, monitoring cost of choices, tracking the building process and completing the punch list.
Additional Comments - After living in our new house for a year, we are still constantly amazed by how perfectly the house and its design fit our lifestyle. Jimmy and his team went above and beyond in enabling us to bring this vision to life, from finding the perfect design to building it to suit all our needs. And the whole process of designing, building, and now living in it, has just been a thoroughly enjoyable experience.
Additional Comments - Love Co-construct, the web-based project management program. It really facilitated communication. Also, all employees and workers both in sales and in the various trades were awesome, professional and friendly.
Additional Comments - The walk through should be more than twice especially with plumbers, security system and electricians and should be done one at a time. Having 2 or more vendors back to back or at the same time creates confusion and miss out of some important issues that need addressing.
Recognized Excellence - Steve Hillenmeyer is awesome
Additional Comments - JW Nash is fantastic!! Since moving into our new home, he has been readily available to answer all our questions and concerns. All home warranty issues have been addressed quickly and professionally. I am extremely pleased with the service after the sale. I will recommend JNH to others.
Recognized Excellence - JW Nash is absolutely fantastic. I have been so impressed with his quick responsiveness as well as his commitment to making sure that everything is repaired correctly. Thank you so much for your hard work.
Additional Comments - The entire team has been very knowledgeable and helpful during the design and building process. Everyone has worked to accommodate our schedules so that we could both be present for all the design decisions. We are looking forward to seeing the finished project!
Additional Comments - They were great.
Better Service - Overall great product. JW is great. Very accessible
Recognized Excellence - JW is great
Sales Knowledge - JW and Jean Ann were absolutely wonderful to work with.
Expertise - Best builder in Lexington. We looked at many homes before deciding.
Professional & Organized - Co-construct is an awesome construction tool.
Likely To Recommend - Took my picture of a house and Jimmy Nash Homes made my dream home come true
Additional Comments - Jean Ann is wonderful to work with. Love her suggestions.
Recognized Excellence - All associates that we have dealt with are responsive and work hard to accommodate our needs. Very professional organization.
Additional Comments - We are building this home while living out of state. I am really happy with the process, sense of urgency and communication tools Nash uses. The entire team really cares about getting the project right and to my liking. I am extremely pleased. Greg Wedding.
Additional Comments - Thank you all for your hard work in being sensitive to the customer experience. We are pleased with our new place and look forward to enjoying the low maintenance lifestyle here at Andover Villas. We will absolutely recommend JNH. All The Best, Donna and Rodger
Additional Comments - Our experience has been less frustrating then we were expecting. Knowing that Jimmy wants quality at every aspect helps us relax.
Design Center & Selections - A very pleasant experience with Jean Ann and Clay.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jimmy Nash Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys