I had three companies and James A. Wheat & Sons are the best. I like their honesty, thoroughness, and their work. The other companies would tell me that I need other things and I didn't need anything else. They corrected a tubing issue I had. Other companies wanted to sell me a whole new system. James A. Wheat & Sons cleared the tube by untwisting it. It was on my humidifier. I like the time and attention they give me.
They came out here and took care of an emergency need quickly.
James A. Wheat & Sons, Inc. had very prof appraisal and estimate. The work was done at a high standard and the product used was perfect.
Happy to recommend James A. Wheat&sons, inc to everyone. After all I have been with this company for twoent years.!
James A. Wheat & Sons, Inc came out that evening and stayed quite a while longer than I felt the company should have. The first contractor couldn't get the air conditioning unit to run properly and never finished the job. The company had to send out another contractor to complete the job.
We had significant challenges with the hot water heater installation.
The JA Wheat team are great to work with. Respectful caring and knowledgeable. We shopped around and they offer great value and craftsmanship. Good to see they encourage young people to develop their trade skills and hire vets.
Took the technicians 4 to 5 visits to the unit completely installed.
Install crew #1 installed the wrong AC unit. When Install crew #2 came several days later to install the right AC unit, they noted that the first crew did a really bad job with the wiring--so bad that they had to report crew #1 to the company. Condensate pump was not replaced and caused the AC unit to stop working. Total project took 8 days before everything was correctly installed--was told initially that the project should only take 2 days.
They repaired the air conditioning, and it was fine. I would grade the overall experience with an A.
I liked that the boss was very meticulous as far as the phone calls and our situation with the air conditioning. They worked on the air conditioning. I would grade the overall experience with an A. It was put in properly, but they had to come back because it didn't work the first time they put it in. As far as expertise, someone had to come back. They did solve it 100 percent. I would very likely recommend them to a friend.
The service is great, and I would use them again.
It was a while back but they did do some work. They did turn up when they said they were going to turn up. They were timely. They were working on an air conditioning unit. I'd give them a B overall.
I like the technician. They've done a lot. They do service calls. They've installed air conditioners before. We use them exclusively. Just air conditioning for the maintenance calls. I would give them an A.
It depends on the plumber who actually comes, and they tend to be almost like salesy in the way they try to do their services. I would grade the overall experience with a B-. I would not recommend them to a friend.
They seemed to come promptly. They definitely do heating and air conditioning for us. We have a standing maintenance contract with them, plumbing, basic work with heating and air conditioning. I'd give them an A- overall. They’ve done work that's been very routine.
They do a lot of work for me. I mean, they're responsive. They try to adjust to my schedule. They take and do my maintenance, schedule maintenance and then they put in my air conditioning system for me. I'd give them an A overall.
They were pretty much prompt when they said they were coming. They came to inspect the furnace. They're coming back in a couple of weeks to do the air conditioning part and did some air efficiency and efficiency for the house, stuff like that. I'd give them probably a B+.
They're very prompt, very thorough, and knowledgeable. They did plumbing, they installed a hot water heater. Six months later they did some regular maintenance. I'd give them an A+ overall.
Primarily, the fact that we have an office that they are supposed to be servicing, and I've got a lot of complaints from the people at the office. It's a new world every time someone comes in. There is no continuity. They are doing air conditioning and heating work only. I would grade the overall experience with a C+. When they come into my home, they are doing much better. However, as I said, I am getting complaints at the office because they’re not getting it together. They probably don't have as much office work as they do homework. The customer service is part of the problem because they're just not getting their people out to the office in the way that they should be. There have been some problems. As far as expertise, that's an individual case because they've got too many people that are coming out and each one is different. They range in knowledge very widely. I would recommend them depending on what they friend wants and what the friend has. If they have an office, I don't know if I would. For a home, they are all right. I would probably would recommend them. There are many good people there, but some people can make a bad impression.
I liked that they are always on time. They did general plumbing and heating and air conditioning, actually, more heating and air conditioning than anything else. I would grade the overall experience with a B+. I would very likely to recommend them to a friend.
They've done good work for us. I like that they always explain what they are doing before they go ahead and do it. And they give you a diagnosis if they see something wrong and then they give you an explanation before they go ahead and do another service. They let you know so you can decide whether you want it done or not. They explain things. They take their time. They are friendly and courteous and they always cover their shoes before they come into the house. They have cleaned out our ducts. And they replaced the main part of our air system, and also replaced a thermostat on the wall, and then just routine maintenance through the membership program. I would grade the overall experience with an A. I would highly recommend them to a friend.
I think their technicians are just very very nice. Very knowledgeable, very kind, very friendly. They did A/C and heating work. I'd give them an A+ overall.
There were some positives sides and negative sides. Well, the good is, they were timely, which was good and they have been reliable on that but they told me that I needed a whole new unit, and I decided I would really get a second opinion and in fact I did not need a new unit. They were misjudging what was going on. The next year they came and did the annual checkup and said everything was just fine. And the year before they told me they had to replace it all. Good thing I didn't replace it but so, you know, that was bad. I thought that they were about to charge me $12,000 for a whole new unit because it's easier to clean, come in and get it off the roof and I didn't really need that. They have not done plumbing. I think I'd give them a B overall. There were some issues which could've been pretty bad ones but, they didn't know what they were doing on that one issue.
They're very responsive when coming out. They've always done a very thorough job. They are expensive but I haven't found an alternative to provide the service level at that expense. I wish they were a little more reasonable but they do a good job. I think they have our plumbing contract so they check water, they replace faucets, fix toilets, that sort of thing. I'd give them an A overall.