The job took significantly longer, and the expenses were more than what we were expecting. There were mistakes that needed to be rectified, and that delayed the process.
I can't imagine using anyone else for my home repairs. They are consistently excellennt!
Preparing a house to put on the market is very stressful, and bringing Mason and his team in for the punch list type projects saved my sanity. I just wished we'd engaged Home Masons sooner for some of the bigger projects.
Great work, good people, and make you feel comfortable when dealing with them.
Communication - Kept me in the loop of people arriving and leaving and what to expect.
Quality Of Materials - I supplied the materials but at there request and it was top quality that they work with.
Quality Of Workmanship - The contracted employees have great experience and knowledge of all areas during the construction and planned accordingly before starting.
Professional & Organized - very organized
Schedule - We talked about schedule and they adhered to what we came up with.
Value - great craftsmanship for the money and will work with any budget.
Recognized Excellence - I would like to recognize
Areas Of Satisfaction - Craftsmanship of the work is great.
Additional Comments - I will definitely be using them in the future for projects that I need some help on.
Recognized Excellence - Mason’s knowledge, communication and responsiveness were excellent. We were also impressed with Jeff’s high standards and craftsmanship.
Areas Of Satisfaction - We called on HomeMasons to fix problems created by another contractor. The work itself wasn’t difficult but having to deconstruct bad work and correct it is difficult. The quality of their work was excellent and they kept us well informed at every step.
Additional Comments - We’ve had some bad experiences with contractors and are so happy to have found one we feel comfortable calling on for future projects. Based on our experience we’d highly recommend HomeMasons.
Services are prompt, clearly explained and pricing meets the expectations set by Mason.
Recognized Excellence - Mason Hearn was fabulous in designing and installing the special bench - was an incredible privilege to work with him
Areas Of Satisfaction - gorgeous design and meticulously installed
Additional Comments - I could not begin to give a higher recommendation for the work that Home Masons did on our project. They are fabulous to work with and have excellent design skills.
Recognized Excellence - Mason Hearn for taking our ideas and making them work.
Areas Of Satisfaction - Help with design; Reliable craftsmen
Areas Of Satisfaction - they provided outstanding quality!!!
Additional Comments - I would highly recommend them!
I am thrilled to have had my guest cottage redesigned by Mason. It was poorly built out and the shower was really ugly, so I was not using the cottage as a guest house. Mason listened to the way I wanted my guests to feel when they stayed there but I didn’t know what I wanted to change or how to get there. He redesigned the room and recommended ways to celebrate the water view of the cottage. The kitchette and a wall were removed, a large window was added, and a glass entry door was installed in a new spot. Mason and Rafal framed in the new areas and it is now more open and will accommodate a soaking bathtub. Yay!! Mason listened to my goals and then designed a layout that will make the room feel bigger, will let more light in to the room, will allow privacy for the toilet area but give the cottage a spa feel. I was relieved that he was able to work within my budget and that I could turn it over to him and not have to participate or worry. Rafal traveled a long way and put in long hours to remove then rebuild the interior and I am grateful.
Clean - I went to check out the new design after they had left; there was no debris and the existing furniture and rug were clean such that you couldn’t tell that the construction process had taken place.
Communication - I received photos and texts and phone calls , as I was not at the property during its construction. I felt very much in the know.
Quality Of Materials - Mason has so much experience with choosing fixtures, cabinets, doors, etc, that I did not even look at the internet for alternatives. He’s got great taste and he listened to the “look” I was aiming to create. Mason recommended some upgrades to the existing finishes that will be visible but thought we could use some of the original paneling for things like the interior of the closet. I appreciate trying to use what we already had and spending money on materials where they will count in both function and appearance.
Quality Of Workmanship - It all looks terrific.
Professional & Organized - The stepwise process went smoothly and my design unfolded without glitches in scheduling or materials.
Value - I’m very happy with the bottom line for the craftsmanship and design of my cottage interior.
Recognized Excellence - Rafal and Mason traveled quite a distance to my property and worked very diligently — long hours at a rapid pace — to rebuild the guest space so someone could use it. The effort was way above and beyond the norm for residential construction projects.
Areas For Improvement - None, I was relieved to be able to NOT participate in this process and go on with the other things in my life. I just trusted them and left it to them, and they sent me photos and updates.
Areas Of Satisfaction - I was hesitant to move forward with this project because it felt like it might become an overwhelming focus for me, with too many moving parts. I turned it all over to Mason and Rafal, and stepped back. I’m thrilled to see the improvements without effort and worry on my part.
Additional Comments - It’s rewarding to have someone with Mason’s talents put in place what I envision but can’t verbalize well or design on my own. He is adept at figuring out how to solve a use-of-space problem or make something look a certain way without spending more money than necessary. I’m very happy.
Quality Of Workmanship - They painted the wrong color and when we pointed that out, they came back and fixed it immediately.
Recognized Excellence - Mason has been very responsive to our needs and requests.
Recognized Excellence - Rafal, Jeff, James, and of course Mason
Areas For Improvement - No areas
Areas Of Satisfaction - They exceeded my expectations in all areas
Additional Comments - This was the best case scenario for a new build. My basement in law suite is beautiful!
Recognized Excellence - Caleb did a great job managing our project and Mason is always a pleasure to work with. He is a stickler for details, as am I, so we produce great projects together.
Communication - Mason has been wonderful, keeping me in the loop about timing, next steps and what to expect. No surprises here!
Areas Of Satisfaction - The project manager helped us think through cost effective measures in terms of materials to use in order to get the look and feel we were going for and still remain within our budget.
Lead Source - BNI - Business Networking International - Mason Hearn
Additional Comments - The project HomeMasons helped with was building a screened porch. It's one of our favorite rooms in the house now!
We have recommended HM to a neighbor. The Lori and David Williams.
Communication - We were always able to get someone on the phone or a call back within minutes.
I have recommended them to several people.
Clean - Everything is always kept spotlessly tidy
Safe - When they had to leave a fence post hole open overnight they called to let me know, and also covered it to keep the area safe.
Communication - They stay in contact with me throughout the day and make sure I am aware of any encountered complications or schedule changes, and always obtain my approval before proceeding.
Quality Of Workmanship - Every job they have ever done for me has been completed impeccably.
Professional & Organized - Without question
Value - The estimates they provide always include a price range to account for unexpected complications or delays. There are never any unpleasant surprises, and they have always managed to finish near the low end of the estimate.
Recognized Excellence - Hung Mai did a fabulous job rebuilding a retaining wall and skirting my deck, and Chris Woodard replaced siding and rebuilt a section of fence. Both did a wonderful job!
Areas For Improvement - They haven't fallen short in any way that I can think of!
Additional Comments - Cliches exist for a reason, and as a single female homeowner it is so common as to be cliché to have to deal with contractors that try to take advantage of a perceived lack of knowledge or expertise when they are employed by a single woman. It's so prolific that I typically have a chip on my shoulder before workmen even show up! Home Masons has completely shattered that stereotype. They are honest, reliable, and fair. I know I can always trust them to do the best possible job at the fairest price. I can't imagine using anyone else at this point!
We can highly recommend HomeMasons for all your remodeling, carpentry and repair needs! We were very pleased with Mason's work and he made some suggestions that improved our project. We were comfortable giving them the keys to our house and letting them work while we were away.
Recognized Excellence - Chris was very good to work with and Amy is super in the office!
Areas Of Satisfaction - They made suggestions and worked with our budget.
Recognized Excellence - Rafael was very personable and helpful
Additional Comments - Very pleased!
Areas Of Satisfaction - Mason and all of his employees were delightful to work with. They were incredibly professional from start to finish and were a pleasure to have in my home during construction. They always let me know what to expect each day and what the next step would be. From start to finish, it was an incredibly positive experience.
Additional Comments - I only wish I had unlimited funds so I could have them back to do more fabulous things to my house!
Budget - Our master bath remodel project ended up costlier than we anticipated, but it was because of unexpected infrastructure problems requiring repairs that we discovered during the project.
Areas For Improvement - No areas were a problem.
Areas Of Satisfaction - We really appreciated being kept well informed as the project developed, being always treated with respect, and especially appreciated the guidance and good counsel as we planned out the project. Mason’s expertise guided us well in choices and planning .
Lead Source - Our daughter Natalie Reddell, an RVA interior designer, recommended HomeMasons, Inc.
Areas Of Satisfaction - I have high expectations for the quality of work. HM and its subs met them.
Great people who are professional and talented!
Recognized Excellence - Honestly everyone was great. I couldn't single out one above the others, though I did love Rafal''s personality!
Areas For Improvement - None
Areas Of Satisfaction - Sincerely appreciate Mason for working with me.
Additional Comments - Great experience. Thank you all.
Areas Of Satisfaction - The quality of work and attention to detail is like none other contractor that I’ve seen. Very impressed with the over all quality of the work completed and feel it was done correctly. Head contractor is also very knowledgeable and has a lot of different and unique ideas to bring to the table on all decisions that needed to be made.
Additional Comments - Will definitely use HomeMasons, Inc. again when the time comes for another home project. Thank you so much!
Additional Comments - They were really great and I love everything.
HomeMasons was able to quickly mobilize. I was selling a house and they were able to do the work that was required in order to complete our commitment on the sale. It was a very positive experience.
Areas Of Satisfaction - I was most satisfied with their ability to solve a problem in a quality like manner.
Lead Source - I heard about HomeMasons because I knew the owner from many years ago.
Areas Of Satisfaction - I was most satisfied with the timeliness, the courtesy and the quality of the job from my experience with HomeMasons, Inc.
Lead Source - A friend recommended HomeMasons, Inc.
Additional Comments - I would just say that we like the personal attention we get from the office and management at HomeMasons, Inc.
Areas Of Satisfaction - HomeMasons has an attention to details and we were very happy with that.
Lead Source - Houzz.comm
Additional Comments - We had a great experience with HomeMasons and were very pleased with their workmanship.
Areas Of Satisfaction - Quality of wokmanship and communication regarding the project status
Areas Of Satisfaction - So capable and professional.
Additional Comments - Very professional. Got back to me right away and followed up after the work was completed.
Areas Of Satisfaction - I was most satisfied with the design phase. He was very creative, knowledgable, and it's refreshing because he's not just doing contracting. They actually create, it was just lovely and turned out to be beautiful.
Lead Source - We have known of them for several years. We have worked with them in the past.
Additional Comments - Very satisfied.
Areas Of Satisfaction - I was most satisfied with the finished product! It is great.
Working with Home mason's i trust 100% that the job will be competed as competently as possible. If there is a solution, the team will find it. If there isn't a good fix, you will find that honest advice as well. I know going into each "fix it" job that the craftsmanship will be top notch and completed in a timely manner. It's difficult to find contractors you can trust, but i value the relationship in this team.
Schedule - They worked very hard to meet my required schedule
Construction Quality - Slightly disappointing in one area (bathroom caulk), HOWEVER we both discussed & knew it was a difficult strategy (my bathtub issues) and i ended up having to touch up the job due to moisture issues outside of anyone's control.
Employees & Subcontractors - 1000% ABSOLUTELY!!! Best part of working with this team is their attitudes and courteousness.
Areas For Improvement - In the entire process (couple months) the only area that ended up being difficult was the organization of final invoicing. I had multiple jobs that were completed over multiple time periods. Mason's team executed initial financial expectations seamlessly. (please don't undervalue this statement because it's rare in contractor-land) However, In the end, the invoicing doesn't always pair up exactly to those wonderful cost expectation sheets I reviewed before the jobs began. I loved those expectation sheets. Not having invoicing exactly match project for project (like the expectation sheets) made it difficult for my brain to process /understand some of the final numbers. There is overlap in some of the supply purchases etc. Without a doubt I would 10000% use this service again and highly recommend the team to anyone because of those wonderful expectation sheets!
Areas Of Satisfaction - I loved the expectation process. Mason outlines specifically the work to be completed and the potential low-high cost spectrum. This really prepares a client for what they are getting into financially and timeline. He came to my home, evaluated all the issues and really listened to my needs as a client. I can't explain how comforting it is to know the jobs will be done right and the on the first go.
Lead Source - As a rep in the counter top / kitchen & bath industry for many years, I've had the pleasure of knowing Mason professionally through some local organizations. One would think knowing lots of people in the construction industry would make finding a contractor easy, however it actually makes finding a contractor THAT MUCH HARDER. As a woman, single, and trying to complete work around your a home, it's important you work with someone that you want to continue a relationship after the completion of the project. I love Mason's personality, demeanor and professional take on every project, small - large.
Additional Comments - A big thank you to the team for handling my little & bigger issues getting my home ready for listing. I rcvd a buyer contract within 7 days after listing. Thanks guys!
HomeMasons is top notch. They kept us fully aware of every aspect of our project and if there were any issues they informed us so together we could make the right decision moving forward. They were doing remedial work as a result of a poor job we had gotten from a different contractor. Masons is now our Number 1 GoTo contractor. They will not let you down.
Areas For Improvement - None; they excelled in everything.
Areas Of Satisfaction - Their knowledge and capability of the work required. Also, they were instrumental in helping us to recoup some of the costs on the first job by a different contractor by pointing out their deficiencies.
Lead Source - They live in our community of Goochland and we had read where they had received several awards.
Additional Comments - Masons will treat you right as they are knowledgeable, communicate throughout the job and are very punctual. An awesome Contractor.
Highly recommended. Great group of guys!
Areas Of Satisfaction - communication and follow up.
Lead Source - NARI
As a single female homeowner, I routinely face the obstacle of contractors or repairmen that try to take advantage of me or overcharge me. It's a sad cliché, but it's a well known reality. HomeMasons was nothing but honest, respectful, courteous, competent and fair from beginning to end. I was very impressed with their service and will continue to call them in the future. To my fellow female homeowners, this is your answer.
Lead Source - They left a business card at my home after doing work for a neighbor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeMasons, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys