Our 18 month relationship with Hatfield has been terrific. We needed the convenience of a design build firm for our renovation, and Chad was the first professional we interviewed that didn't try to dissuade us about our renovation goals. Hatfield has always found a way to get to "yes" through creative problem solving rather than simply saying it can't be done. Amanda's design team is gifted, and being able to see the final product using their technology gave us confidence that we had made the right design and layout choices before demolition began. They did a good job of using their experience to suggest tweaks in our planning that have paid huge dividends for us. Our project managers were courteous and professional during the build, and they communicated often and openly. Chad's follow up after we moved back in has been great. He calls every few weeks to see how the space is working for us and if any adjustments need to be made. We couldn't be happier with our new space, and it has exceeded anything we had imagined beforehand. Thank you Hatfield!
Overall am pleased with the stand alone 2 car garage and new concrete driveway and walkway. Stayed within budget and very pleased with look and finish of the garage. Took longer than expected but mainly due to weather. Communication was excellent and the small issues that arose were handled professionally. Would use them again.
I could not be happier with the process and outcome of working with Hatfield! I would recommend them to anyone with confidence!
It was an absolute pleasure working with Chad Hatfield and his professional team. Top-notch quality is what you can expect from beginning to end. The project manager, Jerad, truly and sincerely wanted to please. No request from us was received by anything but a can-do attitude. This same attitude was prevalent throughout the team. Amanda, our designer, was a delight to work with.
From start to finish, Hatfield Builders met all of our expectations and delivered a quality product that we will enjoy living in for years to come.
We are a couple of extremely particular and demanding old fogeys. The Hatfield group, (from owner to designer to job foreman to subcontractors), was a perfect match for us as we/they took our 38 year old home down to the studs and transformed it completely. The only thing that remains unchanged is the address. Everything else is amazingly brand new.
Our project with Hatfield Builders and Remodelers was a full kitchen, living room, bathroom and 1st floor renovation. Our family has lived in close quarters for a few months during the renovation and we could not be more pleased with Hatfield. There are many horror stories of bad renovations and dissatisfaction of the final results. We are not those customers. Our design photos look like our final product. The work completed is quality work and any issues along the way have been quickly addressed. The owner Chad Hatfield is well organized and turned something that is traditionally a scary time to an empowering and enjoyable experience. I would absolutely recommend using Hatfield. Our decision to use Chad and his team was the best decision we have made in this whole process.
Very satisfied with the quality of the work and the experience.
The overall experience was great. The entire team was amazing to work with and we LOVE our bathroom! Our designer Megan did an outstanding job helping us design our bathroom. She listened to our needs, understood our vision, helped us select the right materials and was so supportive throughout the remodel even when her job was done. William was an awesome project manager and one of the nicest guys to work with. He went above and beyond to ensure we were happy and everything went smoothly.
Hatfield Builders is organized, professional, and does great work.
The communication and professionalism made the process go well.
Great to work with. Full bath remodel down to studs. Extensive upfront discussion to make sure the relationship was a fit. Multiple meetings prior to work beginning, including a meeting at my house with all trades present, prevented surprises during the project. Highly recommend.
Onsite communication was good, and we are very pleased with the final product.
I can say that I genuinely enjoyed the process of working with Hatfield Builders. From the design to the final product, I was completely satisfied.The design process was absolutely critical for us. We were gutting our kitchen, moving walls and completely starting over with the layout. The Hatfield design process let us do multiple iterations of the layout and actually see what it would look like with 3D renderings. For me, this alleviated one of my biggest fears- that we would get to the end of the contruction and I wouldn't like the layout and finish choices we had made. I got to see what my kitchen would look like before a single wall came down. When you tell people you are going through a remodel, they immediately tell you all of their horror stories with contractors. However, we had nothing but a positive experience and highly recommend Hatfield Builders to our friends. I have no doubt we will use them again in the future.
The design process was absolutely critical for us. We were gutting our kitchen, moving walls and completely starting over with the layout. The Hatfield design process let us do multiple iterations of the layout and actually see what it would look like with 3D renderings. For me, this alleviated one of my biggest fears- that we would get to the end of the contruction and I wouldn't like the layout and finish choices we had made. I got to see what my kitchen would look like before a single wall came down.
We loved working with Hatfield, they were very professionalism and I would recommend them to anyone.
They did not fall short but the process took longer than I expected.
I was most satisfied with the cleanliness, the communication and the quality of the work.
Just the time frame of completing the project. We used Hatfield for a kitchen remodel and they were on budget and on time and that was the main reason we used them again. The doors not being delivered on time was out of their control, but disappointing none the less.
Professionalism, communication, quality of work and products.
The job site was always clean and safe for our family of 5 - with 3 little girls to safely stay at the house when we could. The quality and attention to detail is outstanding. No detail was complete until it was perfected. The final outcome of the job is more amazing that I even imagined it would be.
Hatfield exceeded our expectations in almost every way. We are so very pleased with the beautiful, open, light and airy home that we have now.
There was one sub-contractor that we did not like, but he was quickly replaced by Hatfield when we complained.
Very satisfied with the Hatfield employees, including our project manager who made a verifiable difference in how smoothly everything went.
We highly recommend Hatfield Builders & Remodelers for their talent and superior customer service.
The rooms look beautiful.
There were very few areas that I felt Hatfield Builders fell short on if any. I am a very scheduled person so keeping a schedule is very important to me. There was one blip on the schedule and they owned up to it and worked hard to fix the problem. Mix ups happen, it is how you handle them and Hatfield did a great job on that.
My communication on a day to day basis with the lead contractor was great. We touched base every day and he got back to me quickly with any issue. It made for a very smooth remodel as I was living in the house. Also there were very few change orders and the budget stayed on track. Finally, the work done was precise and if the time line went over it was because more work was needed to get the job done right.
I'm satisfied overall with the quality of materials and workmanship.
Quality of materials and workmanship. Issues were addressed promptly and to my satisfaction.
Recommendation from former Hatfield client and internet reviews.
Good oversight of subcontractors, changed subcontractors when necessary
The people! All were professional, yet personal. Haven't met an employee yet that isn't willing to do what it takes to make the customer happy and satisfied.
Most satisfied with the responsiveness and attentiveness all of Hatfield's employees. Fom Owner Chad to Dustin, Greg, Allison, and Natalie all of them were always quick to respond to a call, text or email to address any questions or concerns that we had about the building process or any construction details. Additionally, I am grateful for the time that was taken up front with us, prior to the beginning of construction, to address every little detail of our build to ensure that all appropriate costs were captured in the initial budget. The Hatfield team is educated in the building process as well as in local codes and has familarity with inspectors to ensure that they are forewarning you about issues that may come up and incur costs such that you are planning for them in your initial budget. This was all very transparent and done with our best interest in mind. I was impressed and appreciative that because of this, we made it through the entire build process with no "surprise" change orders - only ones for items that we, the clients, legitmately wanted to add.
Hatfield Builders & Remodelers did not fall short of my expectations.
Hatfield Builders & Remodelers were professional and very efficient. I would highly recommend this company to anyone and will use them in future projects if applicable.
We interviewed and looked at several companies. Hatfield just happened to be one of them and we were most comfortable with their presentation and proposal.
We now have a beautiful master bathroom because of Hatfield's efforts and expertise and are very satisfied with the end results.
Chad and his crew are fantastic to work with. We would recommend them to anyone looking to remodel their home.
Some of the subcontractors weren't very diligent about cleaning up after themselves, but when Chris, our super, discovered this, he immediately removed the garbage from the area.
We appreciated being kept informed of what work would be completed each week and on what day. It helped us make sure that our pets were kept out of the way while the workers were on site. Our super for the job, Chris, was very diligent in making sure items were completed in a timely manner - and if anything was going to be delayed, he informed us promptly and let us know the updated schedule.
Having a single point of contact for managing the project through Chris made it a success. Your design team is excellent and made great recommendations within our budget. Overall, we got what we wanted the way we wanted it.
Recommended by a friend
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hatfield Builders & Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys