I liked that the owner came out and talked with me, and contacted me about everything.
Andrew was quick to speak with us about a structural flooring issue that need to be fixed quickly They fit the repair into their schedule to help accommodate another project that was underway. I appreciated Dennis’ (Project Foreman) explained their approach, repaired the issues, and completed the project on time. Will use them again for this old house !
Very professional and knowledgeable.
They were recommended to me. I would happily recommended them to someone else.
We have engaged Glasgow for two projects: a kitchen remodel and a bathroom remodel. I love my new kitchen and the crew that worked on it were exemplary. The subcontractors were great and were overseen by Glasgow employees. All my questions and concerns were promptly addressed. It was such a great experience that we re-hired them to remodel a bathroom. This occurred in the middle of the pandemic and it did not run as smoothly. Several employees no longer worked for Glasgow which was a huge disappointment. While the man in charge of the crew was experienced, competent, and very personable and, as before, willing to address my questions, it appeared that Glasgow was very short-staffed. The plumbers had to come out five times, when it should have only taken two visits to complete their job. The last plumber neglected to hook up the plumbing, so the first time I took a shower, the water went to the basement below and caused the ceiling to collapse, the rugs to be saturated, and debris to be everywhere. However, Glasgow responded immediately and cleaned up the mess satisfactorily. The owner underestimated—by weeks—how long the remodel would take. However, in spite of all of this, I believe that Glasgow is a great company and would consider hiring them again.
I had a leaking window, which caused damage to the external wall. H Glasgow Construction assessed the damage, fixed the wall, replaced the window, added a drainage channel to prevent the same damage to a similar half-moon window on the other side of the house, and added an access panel in basement ceiling where I'd had a previous plumbing leak. This was my first experience with construction repairs, and I was thrilled with job H. Glasgow did at my house! They were very patient with my questions and happy to explain what was being done! I had been recommended by a friend and have in turn already recommended them to other neighbors and friends!
Glasgow Construction helped our church with the remodel of a classroom.
Any job they've done for me has been done to perfection. the quality is outstanding and they're kind, ethical people.
Very happy with workers and finished project
They do quality work, they are prompt, good communicators, and their prices aren't unreasonable but do reflect the quality work they perform and their organization and communication skills.
Safe - They were very thoughtful about COVID-19 and respectful about my level of comfort with their presence during the start of the spread.
All we worked with were very friendly.
We are very satisfied customers. Our kitchen remodeling project was completed on time and on budget.
Recognized Excellence - I would recognize everyone who worked here, they all did great. Dennis and Lou did great.
Areas Of Satisfaction - I was most satisfied that they were most transparent, communitive, and showed up when they said they would show up. They were more professional than anyone else I've worked with.
H. Glasgow Construction provided quality service.
We hired H. Glasgow Construction to make improvements on a rental property of ours in Cincinnati. It is an old home that was split into a two-family. Andrew knows his stuff. We had some crazy ideas about the project - he let us know what to realistically expect on those, and then pitched some better alternatives. It was an 1800 sq ft renovation; gut job of the kitchen and update of a bathroom, installed new all-electric HVAC, new front porch, converted a fourth bedroom into living/dining area, rebuilt box gutters around the house and repaired a sinking pylon for a historic solarium. The thinking was holistic, creative and they worked our big ideas into a realistic budget. What we've ended up with is a top-tier rental with craftsmanship that will see the house through many decades to come!
Andrew was extremely helpful in developing a budget for materials and labor. Very pleased with the final product.
Excellent company! Everyone we worked with was clear about procedures, options, time-frame and potential costs. I have recommended them to friends and family and will call them again !
Our workers replaced apparatus on old double hung windows, where cords had broken. House built in 1920. Lots of work, took two days X many windows. Essentially they had to figure out how to do it! The work was amazing in all respects. We could not be happier with the service, the price, or the respectful work force of Dennis and Luke.
Areas Of Satisfaction - Quality work. Organized and quickly executed from beginning to end.
They were very well organized and great. I think the problem was an outside source.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - I would like to recognize Matt for his exceptional service.
Areas Of Satisfaction - The work looks great.
Recognized Excellence - I thought Dennis did a great job.
Areas Of Satisfaction - They finished the job as stated, plus a few other things.
Areas Of Satisfaction - I was satisfied with how you got back with me quickly when there was a problem.
Recognized Excellence - I would like to recognize Matt the supervisor for his exceptional service.
Areas Of Satisfaction - Lead man on my job was very good.
Areas For Improvement - They didn't fall short at all.
Recognized Excellence - Everyone at the company was very helpful and responsive to my question thurout the entire project
Areas Of Satisfaction - Dealing with Andrew...he is professional and fair.
Recognized Excellence - Ken and Jen were very helpful throughout the project. Ken was very good at his job and leading the entire project.
Likely To Recommend - I would definitely recommend them to friends as overall happy with job however it is also based around how many such companies are in the area.
I WISH I WOULD HAVE HAD YOU DO EVERYTHING. IT WOULD HAVE BEEN LESS STRESSFUL.
Areas Of Satisfaction - Employee professionalism and craftsmanship
Areas Of Satisfaction - Actual cost was less than the quote
Recognized Excellence - Andrew was wonderful throughout the process and very responsive.
Recognized Excellence - Dennis was fantastic
Areas Of Satisfaction - I was most pleased with the competence, professionalism and efficiency of all the subcontractors. I would be more than happy to have them work on my house again, and some I would insist on having back.
We would happily recommend Ken, Kirk, Al, KenMarc Electric and Robert Jones Plumbing.
When we bought our material we were responsible for the tiles. It would have been nice how much material we would need. We have a lot of material left over because we didn't know how much we needed.
I appreciate H. Glasgow's service. They did a great job and I think we can work together again in the future.
Installation Crew - I went there to make sure they were doing the right thing and they already had it done before I got there.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - Dust control and cleanliness of the job was what I was most satisfied with.
Areas Of Satisfaction - I was most satisfied with their promptness and efficiency.
Areas Of Satisfaction - The crew from Glasgow were very kind and skilled. The final product is outstanding, like magazine quality. They kept a clean joist and were very respectful that we were still living int he house during construction.
I am very satisfied with the work. They were professional and the workman were courteous. I felt comfortable having them in my home.
They were very professional, trustworthy and we're satisfied with the finished product. We were very happy working with everyone with the project.
We would definitely consider using H. Glasgow Construction for our next remodel or new construction project!
We had our kitchen updated, family room remodeled new fireplace and built-ins (floor to ceiling stone, floating shelves, cabinets) and laundry room expanded. I'm very happy with the end-result and the quality of the work. I would suggest very close monitoring of communication with third party vendors/suppliers.
I already have.
Recognized Excellence - Terry did a great job.
Areas Of Satisfaction - Terry was great and prompt in communication. When we had an issue outside the scope of our work, he responded immediately. We used H. Glasgow for several projects over the last 2 years.
I was very pleased with the work they did in my basement.
We bought the house my wife grew up in and we wanted to update the design before we moved in. This house is not just a house to us - it is a home that is associated with so many loving family memories and to say this house is a treasure to us still doesn't do it justice. My wife's grandfather - a highly skilled stonemason and construction craftsman - designed and built this house for my wife's family. My father-in-law did a lot of the trim work in the home. The house is solidly built and it is filled with a lot of character via stonework and wood trim. and we wanted My in-laws lived in this home for 50+ years. So, we met with multiple remodeling companies to make sure we chose one that would add to the character of the home, not change it. We were not as much interested in price as we were with the quality of design and the quality of the work provided. We could not have made a better choice. We were very satisfied with all the people associated with the entire project. If you want the best - H. Glasgow Construction is it.
Sales Knowledge - Andrew always took the time to make very helpful suggestions on how we could improve our remodeling design.
Installation Crew - The on-site manager, Ken, was a pleasure to work with throughout the whole project. He is very knowledgable, very skilled, and his approach in communicating with us was perfect - just what we needed.
Likely To Recommend - Andrew asked us to connect with a potential customer. We did so. We were very positive about all aspects of our remodeling project - from initial contact to the final payment. We bought the house my wife grew up in and we wanted to update the design before we moved in. This house is not just a house to us - it is a home that is associated with so many loving family memories and to say this house is a treasure to us still doesn't do it justice. My wife's grandfather - a highly skilled stonemason and construction craftsman - designed and built this house for my wife's family. My father-in-law did a lot of the trim work in the home. The house is solidly built and it is filled with a lot of character via stonework and wood trim. and we wanted My in-laws lived in this home for 50+ years. So, we met with multiple remodeling companies to make sure we chose one that would add to the character of the home, not change it. We were not as much interested in price as we were with the quality of design and the quality of the work provided. We could not have made a better choice. We were very satisfied with all the people associated with the entire project. If you want the best - H. Glasgow Construction is it.
Areas For Improvement - Nowhere really.
Areas Of Satisfaction - Andrew is a pleasure to work with - Ken Griswold is outstanding.
Recognized Excellence - Andrew Glasgow and Ken Griswold.
Areas For Improvement - none
Areas Of Satisfaction - Every member of the construction team was friendly and courteous. Everything was cleaned up and back in order before they left the job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of H. Glasgow Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys