Ease of use. I simply don’t have the time to chase reviews.
It’s been a great investment my business. I set out at the beginning of the year to focus on getting reviews, but I quickly found out that it’s easy to drop the ball if your customer doesn’t respond at your first request. Now I just enter the info and forget about it. I’ve had many customers make comments now when I meet them for the first time about our great reviews.
Guild Quality helps our company get better everyday & continue building the client experience.
To make our company better each and every day.
We are new at GQ so I am neutral at this point.
We are very interested in improving our business and we are using it to identify problem areas.
We primarily chose GuildQuality to get our honest feedback from our customers.
Easiness and accessibility for our costumers to do a survey.
The experience is great!
Absolutely! That's one of the things I love the most!
You have great reviews! My boss and I checked out what other users were saying and we needed a company to handle the follow-up and services. GuildQuaility has definitely lived up to what our impressions were!
I would like to recognize Michelle, she has been fabulous!
I am super glad that every question that I have had in the past is almost immediately answered and if not immediate, very quickly!. I love the level of customer service I get there from accounting on down!
I choose to work with GuildQuality to get costumer feedback.
We chose to work with GuildQuality in order increase our communication with our customers and to have an unbiased opinion of our work that they feel they can answer honestly so that we can make changes to our processes to do better in the future. We appreciate that.
Guild Quality has been awesome so far and we haven’t noticed anything we would change.
Property Craft recognized the need for an online presence. We tried to do this ourselves but spent a lot of time trying to get reviews. GQ has taken this off our plate and allowed us to focus on what we do best.
Once you got my payment info, all communication stopped.
Depending on their needs. Guild is good for firms in the building and remodeling industry.
It really depends on what my friends are looking for and what they are trying to accomplish, whether or not, I would recommend GuildQuality to a friend or not. I may or may not recommend them.
In the few months we have had it, we have received phenomenal feedback. The previous site we used, the feedback we would receive was sporadic at best. With GuildQuality, it has been really phenomenal as to the amount of feedback we get from our customers.
We chose GuildQuality because we wanted feedback and the social side of publishing how we are doing as a company. They had the best options and the best service.
The primary reason I chose to work with Guild Quality is to be get a better response with our feedback.
It is not usable.
GuildQuality is a great way to get honest feedback from customers.
As a company our main goal is to make our customers so happy, they want to do another project with us in the future. GuildQuality surveys help us make sure that goal is met.
The reporting system is super easy, I just submit a list of customers each month who we have worked for and GuildQuality does the rest. Reviewing the results is also easy, we get notification whenever a survey is complete and can also go to our portal on the GuildQuality site to see cumulative results.
What little support we have needed has been met promptly.
The primary reason we chose to work with Guild Quality was because we wanted to get good non bias responses from customers.
when i was speaking to the sales rep, i was lead to believe that we could "throttle down" our service. However when we signed up for the minimum package available i was not advised that this would be the "throttle down" option and therefore that is what we are committed to.
Receiving the feedback has been rewarding. It is also confirming some items we knew were an issue and giving us documentation to move forward and make some changes in our process to fix the problem.
It is always good to get customer feedback. We appreciate even the negative feedback. By addressing these issues we become a stronger company moving forward.
The design of the site, the value for the service, and the ease of customizing the surveys.
For anyone who desires a good feel for their costumers we would definitely recommend GuildQuality
just a matter of inputing data; very easy to use
have always had immediate resolution to all my questions
Friendly and helpful staff and great results!