Third party usually gets more feedback from the customer than if we were to reach out to them directly.
Nothing at this point. Glad that we are utilizing the survey system.
To stay address any concerns our customers may have immediately and fix our internal issues.
Just very happy we have invested in this program.
Excellent addition to my business.
I chose Guild Quality because of customer feedback.
The integration with Market Sharp makes it seamless. I don't have to put much effort in which is very nice.
I chose GuildQuality for customer feedback, looking for areas of improvement, and more communication with our customers.
Their commitment to Quality.
We are happy with the way everything goes. It is like clockwork.
The GuildQuality team is very responsive and I have no one person to recognize.
I used it last week, and that was pretty easy.
The staff is accessible, professional, and very helpful.
Good service to use. I am happy with the GuildQuality service.
We use it and it is great for what we use it for. We get a lot of feedback and things like that.
No; I want to be the only one who has GuildQuality.
Great company to work with.
The whole staff is amazing
We love the customer feedback collected from Guild Quality, we are able to immediately correct any issues helping build the customers trust. We also get insight into our employees work and tweak their process to have the best customer experience
I love Tashman
Great company to work with !
definitely...in fact I have. I am a member of PDCA's national board of directors and I have expressed my belief that GQ could be a good partner as we develop accreditation and certification standards for members
I like the easy platform and user friendly set up that allows my customers to leave feedback and potential customers to navigate through it. Being a Guild master Recipient for the past 6 years is also a fantastic accolade to showcase.
Guild Quality has been a staple in our marketing campaign. The staff is professional and always available with customer support. They are thorough in pursuing results from our customers. It's an invaluable tool.
Great service and excellent feedback.
I am very happy with GuildQuality. They help our future clients feel secure with their decision to go with our company.
I don't recommend people a lot.
GuildQuality is great for a third party surveyor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GuildQuality as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys