Our company thought we knew how customers feel about us after a project. Guild Quality turns those assumptions into facts with their unique survey methods. We now get better feedback from our clients, and a platform to market the positive feedback that we get. Guild Quality uses attempts to survey via email, phone, and even mail to get the survey done. I think they are pros at reminding our client to get the survey done without being too annoying about it. We greatly appreciate having this service being completed by a third party such as Guild Quality! If you are considering using their services, give the free survey offer a chance and you will see for yourself.
We really appreciate the professionalism of GuildQuality.
GuildQuality provides a good service because now we know what are strengths and weaknesses are, which really helps us keep track of our customer service.
Too soon to recommend
The follow up is great in getting customers to respond. The format of survey is easy to fill out for customers and easy to review for us.
The survey results have been very uplifting for my company, and with those results the growth has been tenfold.
I will recommend to every contractor I am really happy with it
I've had a great experience with GuildQuality, and I would highly recommend them to other contractors and businesses.
I like the fact that with Guildquality, we can customize the survey to focus on areas where we think we do really well or need help with. I like that there is more than one way of communication with our customers, not just and email or phone call.
GuildQuality provides a professional and simple way to get insightful customer feedback.
GuildQuality had helped us in improving areas of customer satisfaction. It is also a great sales tool when selling in the home.
It's been so great having GuildQuality on board to take care of our client surveying. Plus, our response rate has greatly increased!
Guild Quality provides a relaxed and reliable conduit to our clients' level of satisfaction, ongoing attitudes and home buying preferences that are vital to our success!
It's been awesome. Couldn't ask for a better company. The support is great. It flat out works.
If they were in the same type of industry that we are, then a 5 absolutely.
There's such an advantage to learning how your clients truly feel.
I would recommend Guild Quality to any business seeking to improve their overall customer experience.
Because it helps with the review of customers.
I feel it is overpriced and should have a better tier pricing for smaller firms
Love the feedback we get making a huge difference in our business!