Receiving the feedback has been rewarding. It is also confirming some items we knew were an issue and giving us documentation to move forward and make some changes in our process to fix the problem.
It is always good to get customer feedback. We appreciate even the negative feedback. By addressing these issues we become a stronger company moving forward.
The design of the site, the value for the service, and the ease of customizing the surveys.
For anyone who desires a good feel for their costumers we would definitely recommend GuildQuality
just a matter of inputing data; very easy to use
have always had immediate resolution to all my questions
Friendly and helpful staff and great results!
I find it very helpful and informative to hear feedback from our customers, good and bad. It lets us know what we are doing right as well as where we can improve!
They are very good at getting the costumer to respond to the survey
I rate this a 4 only because I have not used all the features yet. I'm sure from what I've seen I would definitely highly recommend you guys.
I would not change anything.
Guild Quality helps us build trust with prospective clients, and asset which cannot be understated!
Thank you Guild Quality for the ability to better sever our clients, we are able to obtain feedback that would otherwise be unheard.
Our company thought we knew how customers feel about us after a project. Guild Quality turns those assumptions into facts with their unique survey methods. We now get better feedback from our clients, and a platform to market the positive feedback that we get. Guild Quality uses attempts to survey via email, phone, and even mail to get the survey done. I think they are pros at reminding our client to get the survey done without being too annoying about it. We greatly appreciate having this service being completed by a third party such as Guild Quality! If you are considering using their services, give the free survey offer a chance and you will see for yourself.
We really appreciate the professionalism of GuildQuality.
GuildQuality provides a good service because now we know what are strengths and weaknesses are, which really helps us keep track of our customer service.
Too soon to recommend
The follow up is great in getting customers to respond. The format of survey is easy to fill out for customers and easy to review for us.
The survey results have been very uplifting for my company, and with those results the growth has been tenfold.
I will recommend to every contractor I am really happy with it
I've had a great experience with GuildQuality, and I would highly recommend them to other contractors and businesses.
I like the fact that with Guildquality, we can customize the survey to focus on areas where we think we do really well or need help with. I like that there is more than one way of communication with our customers, not just and email or phone call.
GuildQuality provides a professional and simple way to get insightful customer feedback.
GuildQuality had helped us in improving areas of customer satisfaction. It is also a great sales tool when selling in the home.