the efficient way to get customer reviews
GuildQuality has helped drive customers towards using our services.
Guild Quality as help to bring a level of quality , and professionalism to our company. Our customers feel we offer better service , detail to quality ,cost and service to them. Our guild master award also is a big hit with architects. These are great items for new clients that are dedicated to providing a higher level of service.
I’m very pleased with the results that I’m seeing with the survey process and would recommend Guild Quality to any business.
Guild Quality is a great place for future customers to visit and see what people are saying about us.
It's a no brainer for us. To have a Guild supported survey taken for each project is a great tool to solidify confidence with potential clients.
We enjoy working with Guildquality and the feedback we get. It is a great tool for our business. The support staff is always great as well!
The response time is incredible, whether it's getting survey's requested or taking care of support issues.
I may recommend but will be honest with all of the internal issues @ Guildquality in regards to the Guildmaster award system.
Guild Quality is a valuable tool to help us judge our performance and team performance.
This is a great tool to help us use the feedback left by our clients to help improve our people and our processes.
GuildQuality is a great tool to find out customer feedback to your service.
Wonderful Service, Great Feedback, Exceptional Customer Relations Would Highly Recommend
It’s a wonderful platform Though it is a little expense for small businesses these days.
We are a small window treatment seller, 4 people who do around $1,000,000 in sales annually. No was to do reviews ( 20-30 sals a month) with staff. Guild Quality is a way to get real comments that are current and can be expanded with photos, etc. Need easy way to link to our WEB site Consider expanding ( or segmenting) to other customer groups - not just remodeling.
The GuildQuality team are all very friendly and helpful.
I find these surveys to be very helpful when customers are reading reviews and reading the customer's comments. I think it's a good tool for any business to help keep the lines of communication open between business and customers.
GuildQuality provides a fair and indepth process for clients to provide feedback and a customizable way for remodelers to evaluate their performance in areas critical to their success
I have loved this in the past, but today's world requires REVIEWS on Facebook,google, BBB, etc. While these are great for feedback, it doesn't help with reviews or rankings with google.
Using this survey program has exposed our reputation to the public to show all aspects of who we are thanks Guild Quality
Customers see value in independent survey companies.
GuildQuality is through and responsive to our needs.
Helpful and Easy to use
While I think the service GuildQuality provides is good, ultimately the only reviews that truly matter is Google reviews
Like Guild, but don't use it enough to say i'm an advocate
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GuildQuality as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys