Very comprehensive and professional.
Guildquality is set up through the corporate office so I don't have direct experience.
GuildQuality has definitely helped our business receive more leads.
The customer service is excellent. Their response time for questions is very quick.
GuildQuality is a great service.
We love GQ, we have incorporated it into our business and it has been really valuable to get feedback from our clients in different stages and their project with us. It has been very helpful at the end of the project review when we talk about the project as a whole. It has been great.
I think it's really great. It's an incredible way to get feedback and helps a lot with how we do things internally. It's a very easy and good thorough system on how to receive feedback.
It is a lot more than just a third party surveying our customers, GuildQuality is full service!
GuildQuality customer satisfaction works hand in hand with JP Roofing and Owens Corning. GuildQuality customer satisfaction is what we strive for today. How it has helped us move forward and raise our level of business of who we are and where we stand today means so much to us as a company. I have always strived on customer satisfaction, and when I became a preferred contractor with Owens Corning, the third-party GuildQuality was part of what I have always wanted. It made it complete for the type of work we do. The customer surveys really sprung us forward in business.
Great organization. Expensive for what my company needs and for the number of clients we have.
It was simple to use and gives us good feedback.
We enjoy working with GuildQuality.
GQ lets us measure important aspects of our business that would otherwise be missed. Great team! Always professional and on top of things!
I am likely to recommend Guild Quality due to their ease of use.
I feel it needs to clearly state whether the question is about the agent who they spoke to or the company itself.
i just wanted guildquality to understand what it’s like to receive an errant survey and not be able to go back and change it. Your product is fantastic except for this one lacking feature. If you allow me to retract I’ll give you 5 stars.
It adds a lot of credibility to a company's ethics.
GuildQuality helps us to keep track of the quality control and satisfaction of our customers easily.
What I appreciate is that it is an unbiased publication. It calls on favorable or unfavorable results. The unbiased postings on feedback is what I appreciate most.
We are very happy with the service. We have never had an issue. Very professional and always good to follow up.
Guild Quality surveys provide us with valuable feedback from our customers. Because it is initiated by a third party, we feel like our customers are more open and honest with their responses. It is a great service that allows us to constantly look at how we are interacting with our customers and it helps us identify areas where we can improve.
I like Guild Quality because they work with actual customers that you have done work for.
Since starting with GuildQuality, we have found that features GuildQuality offers have been impactful to our customers and clients when choosing to partner with us.
Very easy to use and have very quick responses
Great service for customer insight for you business.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GuildQuality as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys