We are very pleased with our home, the quality of the workmanship, and the time it took to complete the project. Everything went smoothly and the entire team at Gibson were very professional.
Gibson Homes was very thorough in making sure all our needs were met. They were very knowledgeable and helpful throughout the entire process. I've heard horror stories from people who have had a house built with other builders, but the process was very professional and pleasant. We love our new house!!
Although we didn’t custom build this home, we are very pleased with Gibson Homes as a contractor/builder and business. When we’ve had questions or concerns, they promptly respond no matter how trivial it turned out to be. We love our Gibson home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gibson Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys