I recently had gutters and ice cleats installed by Garvin. The work was excellent and they look great. I was told the materials were ordered and it would take 5 weeks. I believe the project was installed and finished in less than 4. Special recognition goes to Maria our contact person who kept us apprised throughout and made the entire process a pleasure.

Recognized Excellence

Recognized Excellence - All the workers were very well mannered and did their job well.

Areas For Improvement

Areas For Improvement - Nothing to report here. They didn't fail.

Areas Of Satisfaction

Areas Of Satisfaction - Time and expertise.

Additional Comments

Additional Comments - I would highly recommend them to anyone.

Recognized Excellence

Recognized Excellence - The boss, Mike.

Areas Of Satisfaction

Areas Of Satisfaction - The owner Mike resolved any issues that came up during the project in a timely manner.

Recognized Excellence

Recognized Excellence - Joe Martin, Steve Novak

Types of work

Types of work - Gutters as well

Recognized Excellence

Recognized Excellence - There was a leak after they put the roof on and the supervisor that came out to resolve that issue was very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Garvin Construction did a very good job. They were meticulous with how they placed the shingles. They are very good.

Recognized Excellence

Recognized Excellence - Glen Hooper went out of his way to do some extra special things and he did help me with some other problems.

Areas Of Satisfaction

Areas Of Satisfaction - The appearence is beautiful. This roof is good for 50 years. I am happy with the metal roof and the color. We will see how long it will last now.

The project manager, Jeff, was fabulous.

Types of work

Types of work - Metal roof, siding, and windows installed.

Recognized Excellence

Recognized Excellence - Jeff the salesperson, and Mike the finance guy. They were great, and Melinda stated she felt very well taken care of.

Areas Of Satisfaction

Areas Of Satisfaction - Jeff was very attentive to their needs.

Recognized Excellence

Recognized Excellence - Steve was great at rectifying some issues we had, and the two guys (apologies didn’t get their names) who came and fixed those problems were courteous and professional.

They were professional, did their job and they were friendly.

Recognized Excellence

Recognized Excellence - The individual that came to do the assessment was very knowledgeable and friendly. The individual that came to do the measurements was also very knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in getting the roof replaced.

Recognized Excellence

Recognized Excellence - Steve was good.

Areas Of Satisfaction

Areas Of Satisfaction - They did the job I expected them to do.

Types of work

Types of work - Gutters

Excellent work. Men installing roof courteous and finished in time that they said they would.

Types of work

Types of work - Gutters

Excellent job on metal roof installation and good overall price.

Recognized Excellence

Recognized Excellence - Jeff Laframboise, Area Manager, Tim Miller Job Foreman and his crew who installed the roof.

Areas Of Satisfaction

Areas Of Satisfaction - Roof installation and Communications.

Types of work

Types of work - Gutter installation

They were efficient, nice did a good job.

Recognized Excellence

Recognized Excellence - John was very nice.

Additional Comments

Additional Comments - I would recommend them.

Types of work

Types of work - Siding

Recognized Excellence

Recognized Excellence - The siding crew was great

Yes

Recognized Excellence

Recognized Excellence - Already submitted on signed document!!

Areas Of Satisfaction

Areas Of Satisfaction - efficient, fun courteous crew

Excellent people, time effective, professional, and great workers.

Types of work

Types of work - They put a new roof on.

Recognized Excellence

Recognized Excellence - The project manager (Steve?), he's not sure of his name.

Areas Of Satisfaction

Areas Of Satisfaction - They were there about 3 weeks before he was told, and got everything done very quickly, and professionally.

Additional Comments

Additional Comments - Great company, provided what he needed, and very professional. The crew was great, and they all knew what they were doing.

The roof looks great. Many nice comments from
the neighbors & friends passing by.

Respectful

Respectful - The three men employed where very professional. Knew their job and worked well together.

Quality Of Materials

Quality Of Materials - The material used seemed to be of a high quality. should last the forty years as promised.

Quality Of Workmanship

Quality Of Workmanship - As noted in Question four.

Expertise

Expertise - Yes they did.

Value

Value - Well satisfied with the price. Thought is was fair

Sales Knowledge

Sales Knowledge - John, My first contact was great. He agreed with my wants....

Recognized Excellence

Recognized Excellence - The three men who did the work. I was very happy with them. Asked a couple of favors & they went right along with me. !!!

Areas Of Satisfaction

Areas Of Satisfaction - When completed it made an outstanding show in the neighborhood.

Additional Comments

Additional Comments - Think I have said about enough....

Very satisfied.. was kept informed with each day's progress with photos and explanations of what was being done.

Problem Resolution

Problem Resolution - I was assured that any problems would be addressed. So far I haven't had any.

Recognized Excellence

Recognized Excellence - Mr Mahon explained the project very well and Glen and the other workers were great to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - Explanation of what would be done and the the way the work was completed.

Types of work

Types of work - They also installed gutters.

Professional & Organized

Professional & Organized - They were very professional.

Recognized Excellence

Recognized Excellence - I would like to recognize Joe the roofer and Jeff the salesman. Also, Ellis got the project moving.

Areas Of Satisfaction

Areas Of Satisfaction - All of my expectations were met or exceeded.

Additional Comments

Additional Comments - We have a hold up at the insurance company and they are helping me with that.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was very good and clean up was good

Recognized Excellence

Recognized Excellence - Chuck and crew

The job should have been done right the first time. Every time I addressed the problem the would apeas me by doing a quick fix which would not last. All I want is for my roof to be fixed the right way. I was under the impression that Garvin was a good and reputable company, I'm still waiting!!

Recognized Excellence

Recognized Excellence - Mike Novack and Joe who was in charge of the job

Every timeline they gave me was broken.

Recognized Excellence

Recognized Excellence - I would like to recognize the two men who did the roof.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectation with the two men who put the roof on. They didn't even come down in the middle of a thunderstorm. I went out said they need to come down. They were really good workers.