Recognized Excellence - All the workers were very well mannered and did their job well.
Areas For Improvement - Nothing to report here. They didn't fail.
Areas Of Satisfaction - Time and expertise.
Additional Comments - I would highly recommend them to anyone.
Recognized Excellence - The boss, Mike.
Areas Of Satisfaction - The owner Mike resolved any issues that came up during the project in a timely manner.
Recognized Excellence - Joe Martin, Steve Novak
Types of work - Gutters as well
Recognized Excellence - There was a leak after they put the roof on and the supervisor that came out to resolve that issue was very helpful.
Areas Of Satisfaction - They met my expectations in all areas.
Garvin Construction did a very good job. They were meticulous with how they placed the shingles. They are very good.
Recognized Excellence - Glen Hooper went out of his way to do some extra special things and he did help me with some other problems.
Areas Of Satisfaction - The appearence is beautiful. This roof is good for 50 years. I am happy with the metal roof and the color. We will see how long it will last now.
The project manager, Jeff, was fabulous.
Types of work - Metal roof, siding, and windows installed.
Recognized Excellence - Jeff the salesperson, and Mike the finance guy. They were great, and Melinda stated she felt very well taken care of.
Areas Of Satisfaction - Jeff was very attentive to their needs.
Recognized Excellence - Steve was great at rectifying some issues we had, and the two guys (apologies didn’t get their names) who came and fixed those problems were courteous and professional.
They were professional, did their job and they were friendly.
Recognized Excellence - The individual that came to do the assessment was very knowledgeable and friendly. The individual that came to do the measurements was also very knowledgeable.
Areas Of Satisfaction - They met my expectations in getting the roof replaced.
Recognized Excellence - Steve was good.
Areas Of Satisfaction - They did the job I expected them to do.
Types of work - Gutters
Excellent work. Men installing roof courteous and finished in time that they said they would.
Types of work - Gutters
Excellent job on metal roof installation and good overall price.
Recognized Excellence - Jeff Laframboise, Area Manager, Tim Miller Job Foreman and his crew who installed the roof.
Areas Of Satisfaction - Roof installation and Communications.
Types of work - Gutter installation
They were efficient, nice did a good job.
Recognized Excellence - John was very nice.
Additional Comments - I would recommend them.
Types of work - Siding
Recognized Excellence - The siding crew was great
Recognized Excellence - Already submitted on signed document!!
Areas Of Satisfaction - efficient, fun courteous crew
Excellent people, time effective, professional, and great workers.
Types of work - They put a new roof on.
Recognized Excellence - The project manager (Steve?), he's not sure of his name.
Areas Of Satisfaction - They were there about 3 weeks before he was told, and got everything done very quickly, and professionally.
Additional Comments - Great company, provided what he needed, and very professional. The crew was great, and they all knew what they were doing.
The roof looks great. Many nice comments from the neighbors & friends passing by.
Respectful - The three men employed where very professional. Knew their job and worked well together.
Quality Of Materials - The material used seemed to be of a high quality. should last the forty years as promised.
Quality Of Workmanship - As noted in Question four.
Expertise - Yes they did.
Value - Well satisfied with the price. Thought is was fair
Sales Knowledge - John, My first contact was great. He agreed with my wants....
Recognized Excellence - The three men who did the work. I was very happy with them. Asked a couple of favors & they went right along with me. !!!
Areas Of Satisfaction - When completed it made an outstanding show in the neighborhood.
Additional Comments - Think I have said about enough....
Very satisfied.. was kept informed with each day's progress with photos and explanations of what was being done.
Problem Resolution - I was assured that any problems would be addressed. So far I haven't had any.
Recognized Excellence - Mr Mahon explained the project very well and Glen and the other workers were great to deal with.
Areas Of Satisfaction - Explanation of what would be done and the the way the work was completed.
Types of work - They also installed gutters.
Professional & Organized - They were very professional.
Recognized Excellence - I would like to recognize Joe the roofer and Jeff the salesman. Also, Ellis got the project moving.
Areas Of Satisfaction - All of my expectations were met or exceeded.
Additional Comments - We have a hold up at the insurance company and they are helping me with that.
Areas Of Satisfaction - The crew was very good and clean up was good
Recognized Excellence - Chuck and crew
The job should have been done right the first time. Every time I addressed the problem the would apeas me by doing a quick fix which would not last. All I want is for my roof to be fixed the right way. I was under the impression that Garvin was a good and reputable company, I'm still waiting!!
Recognized Excellence - Mike Novack and Joe who was in charge of the job
Every timeline they gave me was broken.
Recognized Excellence - I would like to recognize the two men who did the roof.
Areas Of Satisfaction - They met or exceeded my expectation with the two men who put the roof on. They didn't even come down in the middle of a thunderstorm. I went out said they need to come down. They were really good workers.
Recognized Excellence - All were very good
Areas Of Satisfaction - Time line
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garvin Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys