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The installation was superb. The workmanship was excellent. They made requested adjustments to completed installation. Unfortunately, they couldn't done a better job cleaning up. Black, sudsy gutter mess from yard and bushes. Also, were not careful and created divots in the bushes and grass with tru... more
Jenkins was very committed to providing the best service given my situation. Was very relieved with the comprehensive description of the entire process, to which they adhered to. I felt very comfortable knowing that my project was in capable hands. Thanks for a job well done!
They were professional throughout the process and resolved issues quickly. Alan is exceptional to work with and makes sure everything is up the the customers standards before signing off.
They were just very good. The guys that came out here were wonderful, explained everything to me, and cleaned up after they finished. I was very satisfied.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Futral Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys