I felt that from the time I meet with the salesperson to the owner that everyone was interested in how happy I was with the install.
My experience with Colvin Kitchen & Bath was completely positive. Everyone I met with was courteous, helpful, and knowledgeable. The gentleman who did the tile/backsplash installation did an excellent job. He left the work area clean every day (probably cleaner than when we started!). I can't speak highly enough about how pleased I am with this project.
there was a miscommunication between Colvin and the template person so that the backsplash initially was not the right height. Colvin agreed quickly to fix the problem and within three weeks the backsplash was installed at the correct height. Other than the small delay the kitchen counter and sink install went very smoothly and I like the new countertop and sink and the professional way everything was handled. Excellent!!!
Extremely professional organization from start to finish. Talented and artistic. Very competitive price. Absolutely recommend.
There are very professional and had a very good final look. We are totally happy with the results. ***A year after our new countertops were installed, still excited to show off Colvin’s beautifull work!
Colvin Kitchen & Bath completed a bathroom project at our home. We received excellent service from start to finish from the owner and everyone on the Colvin team!!!! We also know that we are a customer for life and can contact Colvin with any questions and concerns.
No problems at all. Receiving lots of compliments from many visitors. Happy wife-happy life.
Everyone we worked with was exceptional.
Everyone at Colvin gave me exceptional service, especially Brad the installer
Everyone that we dealt with was very friendly and knowledgeable.
They were here for 2 days and cleaned up both times.
They also answered any questions that we had.
They did an excellent job!
Didn't really have any problems.
They were all great, but we really liked Johnny, who did a lot!
Everything was great!
Always on time and very courteous!
Shane was quick to respond when details needed to be seen & fixed towards the end of the project.
None...wish the project had been done in summer instead of end January during the worst polar vortex ever❗️Lol
Ken Green, the carpenter, made a beautiful bench and the flooring & shower tile man was very professional & I felt comfortable having him in my home for 3 weeks. Sorry I forgot his name.
Quality workmanship and attention to detail. The owner stopped in a week after installation was done to check everything.
Salesman, Josh Walters and installer, Andy.
Everything went so smoothly we will use Colvin again
Jeff did an excellent job
We just finished our second major project with Colvin. The company has now renovated our kitchen and all of our bathrooms. The work is first-rate and we love the results! We would highly recommend them.
Quality products. Quality installation. Excellent customer service. What else could you want?
I am enjoying the new shower, stool and lavatory. Thank you, yes I would recommend you to my friends
Jeff was amazing!!
All the areas that I strongly agreed
We liked the coordination with others involved with the project, we didn't have to worry about anything.
Colvin Kitchen & Bath is pricey but well worth the money & quality of work & warranty.
I made several trips to the show room b/c I was unsure of what I had picked out, but Julie was helpful; Wonder if I could have had a picture or samples of what I picked out would have been helpful, Julie did send some photos on line to me after my visits.
Brad Bell worked on our projects & was a knowledgeable, excellent worker. He answered our questions and kept us informed of progress & what was going on. We also liked how the owner(?) came out afterwards and inspected all work & asked us if we were satisfied. He also gave us products to use for out countertops and floor.
Installer, Brad, did an excellent job.
Yes and always asked if we wanted the mats removed each day when they finished(Brad,Johnny)
Very much so. Very careful and made sure things were all covered and cleaned up each day
Every time I had question or concern, it was very well handled
Love it! Easy to clean and beautiful
High quality,very impressed
Yes! Very much so
Never had a problem with any employee,very professional( Brad,Johnny,Shane)
Started a month earlier than original projected date,which was AWESOME
We wanted everything done right,so we called back the best with Colvin
All were Awesome!! As I posted earlier Brad,Johnny and Shane and of course Guy
Just keep doing as you are
Impressed from start to finish. This is our second bathroom to be done. Maybe the kitchen next
Can’t remember the installer’s name but a good guy.
There were no problems.
I would like to recognize the installer for his exceptional service. He went over and above. He was very very good. I have animals, and he worked around them and was nice to them. I felt very comfortable around him.
I had a very pleasant experience. I wasn't inconvenienced at all, and it went very smoothly. I am a widow, and I felt very comfortable. I liked that they followed up to make sure that the job was correct.
The entire staff is a pleasure to work with. Josh knows his stuff and very professional,Jeff is a craftsman and very good,and Guy does an excellent follow up and also a pleasure to work with. For bath and kitchen,Colvin is the only place I go.
Did not fall short,outstanding results.
From start to finish,everything was excellent and the finished project is beautiful.
I think Colvin is the best. I have used them a number of times and never disappointed. When bath or kitchen work is needed,I only go to Colvin.
Brad did installed our backsplash in our kitchen. He was very professional and courteous.
The project was completed on time.
Guy Colvin comes out after the job is finished and personally inspects the completed project.
We were very happy with the whole process and the installation.
Julie in the office and Brad in our homeT
Timely bid and follow-up
Josh Walters, our salesperson, did an excellent job all around!
None at this time. Keep up the great work!
Exceeded expectations all around.
We are extremely pleased with the quality work that your company did in upgrading the three bathrooms in our home. Your workman was courteous, polite, and completed the project in a timely manner. We have received several wonderful comments from our family and friends. We feel confident in referring your company to others.
Very satisfied. High quality workmanship.
excellent crew. Andy & Shane & all the other crew members did an excellent job
Quality of work. well organized. always on time. Kept place very clean
We have proudly shown our new bathroom to many friends and recommended Colvin K&B. One neighbor may redo their bathroom based on what they saw of our new bathroom.
Andy covered everything in the adjoining room daily and carefully swept anything on the floor at the end of the day. Our carpet and entry hallway was also carefully covered daily.
Andy always told me what time he would arrive the next day and he was very punctual.
All work done by Colvin staff was done very well.
There was a blemish on our quartz counter top. Colvin assessed the problem and contacted the quartz counter representative. A service person from the counter company came and tried to fix the problem, but it is still visible. Unfortunately the blemish is right out front on the counter and in the very center so it is easily seen. Although small, we know it is there and we're disappointed. Quartz counter tops are very expensive. You don't expect a blemish in the product when delivered. This really isn't Colvin's problem, it is the quartz company's problem.
Andy always had the materials and equipment needed on a daily basis to do his job. At the end of each day, he took all debris away with him and cleaned and organized the area in our garage where he worked.
The schedule was 2 1/2 to 3 weeks. It took just 3 weeks, but would have been done earlier had the installer's father not have died during that time. We totally understood. The schedule was still met.
Andy, our installer. He lost his father during our installation, yet he remained professional and kept communication open with us about when he needed to be away from our job. Colvin also had another person come help with our job so the project stayed on schedule. Julie also was patient as we made our decisions and helped us with design decisions
Just wish we didn't have the blemish problem on the quartz counter top. But this wasn't Colvin's fault.
They said they would do an excellent job and they did.
The tile design is beautiful! Andy did an excellent job of placing the tiles. We're very happy with the final product.
Guy Colvin came to inspect our project when it was finished. He found a couple of minor things that we would never have noticed. They weren't to his standard and he had the items quickly fixed. We were very impressed with Guy's final inspection and action. I doubt many companies offer this standard of service.
Jeff was the young man that did the installation he was an awesome communicator and did an awesome job
None they met our expectations
The flow of the project was very smooth from removal of my unit to scheduling the plumber to the inspector and then the installation
We had a very positive experience we couldn’t have chosen a better contractor
From start to finish working with quality people.
Fort Wayne, very high quality work.
They did not fall short very at all. They have great craftmanship. I was very pleased with the final project. They were very neat and very professional from start to finish.
I was most satisfied with their personal touch, the craftsmanship, and the fact that they were local. They were just very responsive and answered all of our questions.
They're a good company. They do good work, have excellent craftmanship, and quality work.
We love our new bathroom. Wish we had done this a long time ago
Just great to do business with Awesome bunch of people
Jeff and Josh
Totally satisfied beyond what I thought
Top notch people! Finished job way ahead of the original schedule
Was not necessary, nothing came up!
The work in both the bathroom and kitchen was completed right and ahead of schedule.
I had a very good experience. I am well satisfied.
They were neat, orderly and efficient. The work was done very quickly. I like that the project was finished and then waited a week to check on how everything was working out for us. I would definitely recommend them.
Our kitchen remodel is wonderful. The quality and value are perfect. The sales staff, installation, and follow up personnel were very courteous and helpful.
The shower surround is beautiful! Jeff is more of a perfectionist than even I am and our project turned out better than I could have imagined. We were on a very strict timeline and Colvin worked with us all along the way to make sure we stayed on schedule. We are very pleased and highly recommend working with Colvin.
Every part of our project start to finish was handled professionally. Will use Colvin's in a heartbeat on our other bathroom remodel. Could not be more pleased with the finish product.
Complete cleanup every night. Nothing was left in our way at night or over the weekend.
Most probably the design aspect. Josh walked my wife thru the process and was quick to offer ideas when we were not sure of what layout we really wanted.
Overall, a wonderful experience and an outstanding Company to work with.
Keeping us informed of what was being done from day to day, the quality of materials being used on our project and the pride shown by each employee as they performed their everyday tasks.
Josh Walters was extremely helpful in helping us pick out the materials used in our re-model. We would never have been able to complete this project on our own. Thanks so much, Josh!
We honestly feel we received exceptional service from everyone of your employees that we were fortunate enough to come in contact with. Everyone was helpful, friendly, and professional! Hard to find "help" like this today.
I would chose Colvin every time I redid a bath or kitchen plus I would recommend them to friends and family
They came and went as stated. Their craftsmanship was precise. Everything was accomplished in a professional manner.
I received exceptional work and great results.
Was extremely satisfied with their products and work.
I was highly impressed with the staff of Colvin Kitchen & Bath. I hire and manage people. I would hire any of Colvin's employees in a heartbeat.
Excellent and professional workmanship demonstrated by Colvin staff. The kitchen project was completed on time with great results.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Colvin Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys