Our bathroom turned out better than we expected. Good clean work. Great products. Would use them again.
Quality work. Dependable, courteous, well qualified employees.
Quality Of Workmanship - Jeff was amazing
Colvin kitchen & bath were very professional throughout the remodeling process. We were (are) very pleased with the end result. We would definitely use Colvin kitchen & Bath for any future projects we may have.
Expert careful service from courteous owner and installer They succeed in focusing on and completing home improvement projects.
They were on time, very courteous, and helpful in picking out materials for my bathroom. They were wonderful to work with.
Done a great remodel
I tell anyone that say they are considering a bath room remodel to look at my walk in.
Their work is always top quality, and well-worth the cost.
They did a fantantastic job.
I have already mentioned Colvin to others and have had a "show off" of the work for friends. Top Notch and 5 plus stars!
We have alread recommended Colvin to two friends.
We were very pleased with the quality of work. The staff and workers are easy to work with.
Recognized Excellence - We were impressed by everyone! Guy Colvin was very particular about the workmanship and the employees follow his standards.
Areas Of Satisfaction - They even replaced a drain assembly from an earlier kitchen remodel that we were not able to keep clean. That was definitely above and beyond expectations.
Additional Comments - We would definitely recommend Colvin Kitchen and Bath!
From the 1st visit to the showroom, to the final visit by Guy Colvin, everyone we dealt with was friendly & professional.
Outstanding local company
Work on our Master Bath Shower was started on time and finished on time. We could not be happier with the Colvin Crew. Professional, courteous. and respectful are just a few words that describe how we feel about the crew, the work ethic, and finished work provided. We will definitely be doing more with Colvin.
Excellent work! Owner checks the project when it’s finished. High quality materials.
I felt that from the time I meet with the salesperson to the owner that everyone was interested in how happy I was with the install.
My experience with Colvin Kitchen & Bath was completely positive. Everyone I met with was courteous, helpful, and knowledgeable. The gentleman who did the tile/backsplash installation did an excellent job. He left the work area clean every day (probably cleaner than when we started!). I can't speak highly enough about how pleased I am with this project.
there was a miscommunication between Colvin and the template person so that the backsplash initially was not the right height. Colvin agreed quickly to fix the problem and within three weeks the backsplash was installed at the correct height. Other than the small delay the kitchen counter and sink install went very smoothly and I like the new countertop and sink and the professional way everything was handled. Excellent!!!
Extremely professional organization from start to finish. Talented and artistic. Very competitive price. Absolutely recommend.
I would recommend Colvin and Northside Plumbing
There are very professional and had a very good final look. We are totally happy with the results. ***A year after our new countertops were installed, still excited to show off Colvin’s beautifull work!
Colvin Kitchen & Bath completed a bathroom project at our home. We received excellent service from start to finish from the owner and everyone on the Colvin team!!!! We also know that we are a customer for life and can contact Colvin with any questions and concerns.
No problems at all. Receiving lots of compliments from many visitors. Happy wife-happy life.
Recognized Excellence - Everyone we worked with was exceptional.
Additional Comments - They were very dependable and did excellent work.
Recognized Excellence - Everyone at Colvin gave me exceptional service, especially Brad the installer
Areas For Improvement - None
Areas Of Satisfaction - All areas
Everyone that we dealt with was very friendly and knowledgeable.
Clean - They were here for 2 days and cleaned up both times.
Communication - They also answered any questions that we had.
Quality Of Workmanship - They did an excellent job!
Problem Resolution - Didn't really have any problems.
Recognized Excellence - They were all great, but we really liked Johnny, who did a lot!
Areas Of Satisfaction - Everything was great!
Design - Absolutely!
Additional Comments - Always on time and very courteous!
Recognized Excellence - Shane was quick to respond when details needed to be seen & fixed towards the end of the project.
Areas For Improvement - None...wish the project had been done in summer instead of end January during the worst polar vortex ever❗️Lol
Areas Of Satisfaction - Ken Green, the carpenter, made a beautiful bench and the flooring & shower tile man was very professional & I felt comfortable having him in my home for 3 weeks. Sorry I forgot his name.
Quality workmanship and attention to detail. The owner stopped in a week after installation was done to check everything.
Recognized Excellence - Salesman, Josh Walters and installer, Andy.
Everything went so smoothly we will use Colvin again
Recognized Excellence - Jeff did an excellent job
We just finished our second major project with Colvin. The company has now renovated our kitchen and all of our bathrooms. The work is first-rate and we love the results! We would highly recommend them.
Quality products. Quality installation. Excellent customer service. What else could you want?
I am enjoying the new shower, stool and lavatory. Thank you, yes I would recommend you to my friends
Recognized Excellence - Jeff was amazing!!
Areas Of Satisfaction - All the areas that I strongly agreed
Professional & Organized - We liked the coordination with others involved with the project, we didn't have to worry about anything.
Value - Colvin Kitchen & Bath is pricey but well worth the money & quality of work & warranty.
Sales Knowledge - I made several trips to the show room b/c I was unsure of what I had picked out, but Julie was helpful; Wonder if I could have had a picture or samples of what I picked out would have been helpful, Julie did send some photos on line to me after my visits.
Recognized Excellence - Brad Bell worked on our projects & was a knowledgeable, excellent worker. He answered our questions and kept us informed of progress & what was going on. We also liked how the owner(?) came out afterwards and inspected all work & asked us if we were satisfied. He also gave us products to use for out countertops and floor.
Recognized Excellence - Installer, Brad, did an excellent job.
Clean - Very clean
Safe - Yes and always asked if we wanted the mats removed each day when they finished(Brad,Johnny)
Respectful - Very much so. Very careful and made sure things were all covered and cleaned up each day
Communication - Every time I had question or concern, it was very well handled
Quality Of Materials - Love it! Easy to clean and beautiful
Quality Of Workmanship - High quality,very impressed
Problem Resolution - Yes! Very much so
Professional & Organized - Never had a problem with any employee,very professional( Brad,Johnny,Shane)
Schedule - Started a month earlier than original projected date,which was AWESOME
Value - We wanted everything done right,so we called back the best with Colvin
Sales Knowledge - Yes completly
Recognized Excellence - All were Awesome!! As I posted earlier Brad,Johnny and Shane and of course Guy
Areas For Improvement - Just keep doing as you are
Areas Of Satisfaction - ALL
Design - Very pleased
Additional Comments - Impressed from start to finish. This is our second bathroom to be done. Maybe the kitchen next
Recognized Excellence - Can’t remember the installer’s name but a good guy.
Problem Resolution - There were no problems.
Recognized Excellence - I would like to recognize the installer for his exceptional service. He went over and above. He was very very good. I have animals, and he worked around them and was nice to them. I felt very comfortable around him.
Additional Comments - I had a very pleasant experience. I wasn't inconvenienced at all, and it went very smoothly. I am a widow, and I felt very comfortable. I liked that they followed up to make sure that the job was correct.
Recognized Excellence - The entire staff is a pleasure to work with. Josh knows his stuff and very professional,Jeff is a craftsman and very good,and Guy does an excellent follow up and also a pleasure to work with. For bath and kitchen,Colvin is the only place I go.
Areas For Improvement - Did not fall short,outstanding results.
Areas Of Satisfaction - From start to finish,everything was excellent and the finished project is beautiful.
Additional Comments - I think Colvin is the best. I have used them a number of times and never disappointed. When bath or kitchen work is needed,I only go to Colvin.
Recognized Excellence - Brad did installed our backsplash in our kitchen. He was very professional and courteous.
Areas Of Satisfaction - The project was completed on time.
Additional Comments - Guy Colvin comes out after the job is finished and personally inspects the completed project.
We were very happy with the whole process and the installation.
Recognized Excellence - Julie in the office and Brad in our homeT
Areas Of Satisfaction - Timely bid and follow-up
Recognized Excellence - Josh Walters, our salesperson, did an excellent job all around!
Areas For Improvement - None at this time. Keep up the great work!
Areas Of Satisfaction - Exceeded expectations all around.
We are extremely pleased with the quality work that your company did in upgrading the three bathrooms in our home. Your workman was courteous, polite, and completed the project in a timely manner. We have received several wonderful comments from our family and friends. We feel confident in referring your company to others.
Very satisfied. High quality workmanship.
Installation Crew - excellent crew. Andy & Shane & all the other crew members did an excellent job
Areas Of Satisfaction - Quality of work. well organized. always on time. Kept place very clean
We have proudly shown our new bathroom to many friends and recommended Colvin K&B. One neighbor may redo their bathroom based on what they saw of our new bathroom.
Clean - Andy covered everything in the adjoining room daily and carefully swept anything on the floor at the end of the day. Our carpet and entry hallway was also carefully covered daily.
Communication - Andy always told me what time he would arrive the next day and he was very punctual.
Quality Of Workmanship - All work done by Colvin staff was done very well.
Problem Resolution - There was a blemish on our quartz counter top. Colvin assessed the problem and contacted the quartz counter representative. A service person from the counter company came and tried to fix the problem, but it is still visible. Unfortunately the blemish is right out front on the counter and in the very center so it is easily seen. Although small, we know it is there and we're disappointed. Quartz counter tops are very expensive. You don't expect a blemish in the product when delivered. This really isn't Colvin's problem, it is the quartz company's problem.
Professional & Organized - Andy always had the materials and equipment needed on a daily basis to do his job. At the end of each day, he took all debris away with him and cleaned and organized the area in our garage where he worked.
Schedule - The schedule was 2 1/2 to 3 weeks. It took just 3 weeks, but would have been done earlier had the installer's father not have died during that time. We totally understood. The schedule was still met.
Recognized Excellence - Andy, our installer. He lost his father during our installation, yet he remained professional and kept communication open with us about when he needed to be away from our job. Colvin also had another person come help with our job so the project stayed on schedule. Julie also was patient as we made our decisions and helped us with design decisions
Areas For Improvement - Just wish we didn't have the blemish problem on the quartz counter top. But this wasn't Colvin's fault.
Areas Of Satisfaction - They said they would do an excellent job and they did.
Design - The tile design is beautiful! Andy did an excellent job of placing the tiles. We're very happy with the final product.
Additional Comments - Guy Colvin came to inspect our project when it was finished. He found a couple of minor things that we would never have noticed. They weren't to his standard and he had the items quickly fixed. We were very impressed with Guy's final inspection and action. I doubt many companies offer this standard of service.
Recognized Excellence - Jeff was the young man that did the installation he was an awesome communicator and did an awesome job
Areas For Improvement - None they met our expectations
Areas Of Satisfaction - The flow of the project was very smooth from removal of my unit to scheduling the plumber to the inspector and then the installation
Additional Comments - We had a very positive experience we couldn’t have chosen a better contractor
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Colvin Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys