We worked with a great management team - under the leadership of Greg Thomasson. He was always available if we had questions or needed him.
Rick is a true professional and actively listened throughout the negotiation process to build the home of our dreams. After an initial price quote that was above our budget, he worked directly with me and suggested excellent alternatives to still give us what we wanted at a price point that worked. His project team, led by Jason Norton, provided 100% customer satisfaction. He is not only a skilled craftsman, but a great project lead. Rick gave me his "A" team - which consisted of everyone at his company, but Jason was the glue that kept the project on track and on budget.
I have already recommended to several prospective clients that were looking to build a new home.
Communication - Rick and his team were always available to me and effectively followed up on any areas concern.
Condition of Home - Most definitely.
Quality Of Materials - All of the materials were what my husband and I desired.
Quality Of Workmanship - The workmanship is exceptional.
Problem Resolution - Yes and the few we encountered were addressed in a timely manner.
Value - Most definitely. Rick made several recommendations that created/maintained our desired expections that saved us money.
Recognized Excellence - Rick Buchanan - great suggestions that significantly enhanced our custom design and cost saving recommendations. Collyar Barksdale - supervision of sub-contractors, follow through. Jeff Hendrix - exceptional quality of finish carpentry.
Areas Of Satisfaction - Design recommendation, cost savings and flexibility to allow several of our personally recommended sub-contractors to perform work.
Design - We are very thankfully for Rick’s experience and expertise in making several design changes that had a direct impact on the flow and functionality of our beautiful home.
Additional Comments - There are many quality builders in our area but one would be hard pressed to find a builder of better quality and value.
Recognized Excellence - Collyar Barksdale
Areas For Improvement - none
Areas Of Satisfaction - Buchanan Construction completed our home in 11 months-they exceeded our expectations!
Additional Comments - We were so pleased with all the attention to details in our new home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Buchanan Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys