I initially reached out because Bluebird is a small local company and we like to support local. We were happy with the entire process. Everyone is professional, their estimates of timing were accurate, and the installation was even better than we could have imagined. We like the windows - especially the way the bottom tilts in (wish the top would come down and tilt in as well). They made a mistake measuring a set of 3 windows, assuming they were all the same size, and cheerfully reordered the windows. Everyone makes mistakes. My measure of a good company is those that do not hesitate to take responsibility.

Gob wel dun

Fantastic quality and value.

I hired Bluebird to replace all seven windows, three doors in my small Arvada Colorado home. They promise “factory trained installers”, my two crews were not even company employees. Crew leader and owner Brian only passed through briefly on the second morning of install.

I had multiple issues with my install including windows that fit way too small. Massive borders around them, two left completely uninsulated. The mail entry, a $4,800.00 door did not have the matching trim inside and out as described in my contract. My new cutout door was cut where it opened right into my car.

Two weeks following the install, company employees John and Nico come to see some of my concerns with my windows and doors. Brian (owner) disregards all concerns and five months later files a lien against my property on a job that was NEVER COMPLETED. One year later, I have another company uninstall seven windows two doors and stack in my yard for Bluebird to pick up, by request of Brian. Brian then states that the deal is off unless I write five star reviews on multiple social media sites stating that I was trying to fraud them out of free product.

What I wouldn’t give to have never had to live through this nightmare!

I enjoyed my experience with Bluebird. Clear, professional communication throughout. Love the new windows.

Excellent service with a high quality product. I love my new storm door.

I don't often leave negative reviews because I'm conscious that, in any given situation, a lot of complex factors can give rise to satisfaction or dissatisfaction. Unless the service or work was %100 egregiously bad, I try to give the benefit of the doubt and leave it be. So I have not posted any negative reviews for Bluebird. However, since I keep getting this survey request over and over, no matter how many times I ignore and delete it, here goes....

Bluebird should not have accepted the job of installing our window. It's out of scope for what you do. We needed a construction company, and now I know that, and we should have been told that. If we'd just requested you to pop in a couple of overpriced doors or double-hung windows, we might have thought Bluebird was just fine, and this survey would look different. But what we wanted in our sunroom, which has a vaulted ceiling, was the wall of windows often seen in rooms with vaulted ceilings. We were told this wasn't possible, or if it were possible, it would be incredibly expensive and a major construction job. That's right, it was a major construction job, and we should have been directed to contact someone with construction expertise. Instead, after some discussion with the salesman, we settled for a little rectangle window because, we were told, that wouldn't get into the structural beams and require demolition of the wall. They could just create an opening and pop in the window, as one does with an ordinary wall window. Wrong. Cut to...the whole wall completely demolished and restructured for the purpose of installing the little rectangle window that wasn't what we wanted in the first place. Even if, in your greed, you didn't want to pass up this job, you should have sent Nico, or some appropriately knowledgeable person, to consult with us. Had we understood the scope of the demolition this job required, we could have decided either we weren't ready for that, or in fact we are ready to go through with the major construction (that we went through anyway) to have the windows we wanted. Now, after a huge demolition and restructuring, we're stuck with a rather odd-looking rectangular window on the vaulted wall and wondering what to do to make it look better. At least we know who NOT to ask.

A related aside....recently a salesperson from Levitech was here to assess our sunken basement floor. He then recommended we not use his company's services for our situation. We were grateful for his clear assessment and honesty and expressed regret at having wasted his time. He said, no, in fact, he was very happy we had contacted Levitech, as another company, just to get the sale, might have lifted the concrete, which could damage our drywall. He said his company's exceptional reputation was based on maintaining a business ethic of having knowledgeable salespeople who provide clear assessments, and, if necessary, turn down jobs that aren't appropriate. As the salesman was talking, Bob and I had the same thought...he's describing Bluebird Windows and Doors. We're delighted that though Levitech will not be lifted our sunken basement, they will be pouring a new garage floor for us this spring. It's likely we'll be recommending Levitech to our friends.

Love the windows , and the price can’t be beat

Beautiful work. Garage entry door replaced and it looks perfect.

Quality work!

I was very satisfied with BlueBird Windows & Doors.

Recognized Excellence

Recognized Excellence - Our sales Rep was Rob Parker, he was kind, took a non-pressure sales approach & was informative. When I received our estimate I did not feel like I was being taken for granted. It was very reasonable and in-line with our expectations.

Additional Comments

Additional Comments - All of the bedrooms in our house are south facing and are always 3-5 degrees different than the rest of the house. We shopped new windows from Champion, Andersen and Pella. When I came across a recommendation for Blue Bird I thought why not one more. We were so impressed with the quality & the pricing was amazing. The communication about our project happened all the way through the process. The Install team was here early and were professional, efficient and cleaned up after themselves. We have had a number projects done in our home and this was far the cleanest anyone left our house. The windows have made such a difference I noticed it right away. I HIGHLY RECOMMEND BlueBird Window & Doors to anyone looking at replacements.

Recognized Excellence

Recognized Excellence - Pedro and his crew were fantastic. Nico was super helpful and noticed a flaw we hadn’t even seen.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - Everyone I talked to was extremely professional.

We chose BlueBird to support a Boulder County business. But things didn't go well!
The date of "work completed" is actually the date that our agreement was abruptly dropped by the owner of the company. He decided a few days after we sent in the first half payment that he didn't want to do our project after all. When I asked him to explain why he was shutting us down, he couldn't provide a specific reason - just that he had a gut feeling from the beginning that he shouldn't do the job. I asked if we had too many questions, or if we were difficult to work with. I received no clear response.
Perhaps he underbid our project and decided to bail out. Or maybe he was annoyed that, after we decided to obtain the building permit ourselves, it was revealed that he didn't have a contractor's license in Louisville - and he didn't want to have to pay for one(?). Just a guess, since he wouldn't explain this abrupt and disruptive response.
To add frustration to the situation, he cancelled on us two days after a 40% off special ended with another company, from which we got a lower estimate. But wanting to support a local business, we made a poor decision and chose BlueBird instead.
If you value your time and self-worth, I wouldn't recommend using BlueBird.

Recognized Excellence

Recognized Excellence - Nico was very helpful.

They were reliable and left the house and job clean.

Areas Of Satisfaction

Areas Of Satisfaction - They met my over all expectations.

They did very good work.

Additional Comments

Additional Comments - They did very good work. I would recommend them to anyone. I was very satisfied.

They are very trustworthy.

Areas For Improvement

Areas For Improvement - It took a while to get the window in but I don't think that was their fault.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with them helping me pick out which window and getting it installed.

Additional Comments

Additional Comments - I would use them again.

Recognized Excellence

Recognized Excellence - Sales was low pressure and very helpful. Installation crew did a very professional job.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the installation and the quality of the products.

Additional Comments

Additional Comments - I would highly recommend Bluebird to my family and friends.

Recognized Excellence

Recognized Excellence - Ben and John were awesome!

Areas Of Satisfaction

Areas Of Satisfaction - Loved the professionalism

Additional Comments

Additional Comments - You guys rock!

Recognized Excellence

Recognized Excellence - All who participated were highly professional.

Professional & Organized

Professional & Organized - We needed the windows done in a specific order and they were SO accomodating

Areas Of Satisfaction

Areas Of Satisfaction - All around. One of the best contractor experiences I've ever had.

Recognized Excellence

Recognized Excellence - Brian and Chris were both great

Bluebird was wonderful to work with. I love my new windows and sliding glass door. They look great, clean well and I can breath a little easier knowing they have a lifetime warranty. Everyone on the project was friendly and professional.

Did a great job. Love our windows and service. Also most affordable! We can tell the savings for sure since we’ve installed. Definitely would recommend.

I found Chris, Ben and John very friendly and business like to deal with. Travis was the sales person that presented the contract to me, and I felt really excited to have the new windows because of his time he spent with me.

They were very professional, and the technician that came out did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the cleanliness pf the project.

Great door and great service!

Recognized Excellence

Recognized Excellence - Ben Kamark went over and above with his service, helping me track down matching custom trim and when the lock system I had bought did not work initially he came back to reinstall the next one I purchased and was so helpful and generous with his time

Additional Comments

Additional Comments - I am very happy with the work that Bluebird Windows did.

Problem Resolution

Problem Resolution - Our dead bolt was sticking and the staff at BlueBird were more than helpful and accommodating in coming out to fix the problem.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service was great.

Problem Resolution

Problem Resolution - A window was broken on accident. Bluebird was quick to get the window pane ordered and replaced in a timely fashion.

Recognized Excellence

Recognized Excellence - Harvey did an amazing job installing the windows. I got a very nice compliment from someone who has installed 2,500+ windows. He said that the installer did a phenomenal insall.

Excellent customer service, thorough and precise install with follow up. They made adjustments after the install, so I commend them for being accurate and precise. They gave extended customer care to ensure that the windows operated to my satisfaction. They went above and beyond the call of duty.

Recognized Excellence

Recognized Excellence - I would like to recognize Johnny and Brian Goldberg for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Literally, they went to Home Depot and bought me a new mini blind so I wouldn't have to install it because I am a single mom. In the install, there were rats that had borrowed nests in the patio furniture, and they patiently waited for me to clean everything up so they had a safe environment to work in. It was a crazy job, and they went through so much crap to do my job well and make sure that I was completely satisfied. They threw down and did everything in their power and more.

Design

Design - I only purchased four windows on the first job. Because of their quality and service, I decided to replace the rest of the windows in my entire house, so they are coming back in two weeks!

Additional Comments

Additional Comments - Honest hard working family-owned business, extremely knowledgeable about their products and passionate about their work!

We had a lot of issues with getting the windows in a timely manner and installed in a timely manner. I like supporting local businesses but was not impressed with them. They had a poor customer service when communicating with me. I would have to call them to find out when I should be expecting everything to be done.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were exceeded with their cleanliness and effectiveness during the installation.

Recognized Excellence

Recognized Excellence - Brian was great!! Showed me the product, no high sales pressure. I am so happy with my windows. Will use Blue Bird Windows & Doors again for my next project.

Areas Of Satisfaction

Areas Of Satisfaction - Very well organized, no "unexpected" surprises or delays

Great products, great people!

Recognized Excellence

Recognized Excellence - Everyone we interacted with! Brian, John, Chris and others!

Areas Of Satisfaction

Areas Of Satisfaction - Great product, wonderful people, satisfied 100%

Respectful

Respectful - The installers were so respectful that they even cleaned up all the sawdust in the street after cutting new door trim. I was really impressed with them.

Problem Resolution

Problem Resolution - I had a small issue with the screen door a few days after installation. They offered to come all the way out to my house again. But then they were able to listen to the squeak it made, identify the sound as one of the wheels, and resolve over the phone! Amazing. They truly know their product.

Value

Value - While Sunrise doors are not the least expensive, I believe in the product. I selected Blue Bird over another contractor just because I really got a good feel for them during the initial consultation. I was not wrong. They were awesome. I hope they can do another project for me soon.

Additional Comments

Additional Comments - I have already recommended them to people in my neighborhood. They were just great!

Very impressed with the workmanship and professionalism

Areas Of Satisfaction

Areas Of Satisfaction - BlueBird Windows & Doors met all expectations.

Bluebird met all of our criteria- local company with great reviews, fair prices, and excellent quality and workmanship. I knew from the first consultation that we made the right choice. We had a few tweaks at the end, and Bluebird delivered on every promise. And now we get to enjoy a beautiful back patio door. Thanks!

I am very happy with Blue Bird Windows installation of my exterior french door!

No pressure tactics. Professional and easy going. Brian was very willing to answer any questions or concerns I brought up. Same goes for the John and his installation crew. Great quality windows and doors. Installation went smoothly and professionally done. The crew cleaned up after themselves and did not leave a mess. Overall a great experience working with Bluebird Windows & Doors on my project.

BlueBird Windows & Doors: Best overall value and guarantee. I sourced multiple companies on price, product quality, and warranty and was 100% certain this was my best choice.

BlueBird Windows & Doors was super easy to work with, very professional, and very accommodating. We are very happy with the work that they did.

Good product and professionally installed.

They were great to work with.