Schedule - Especially during Covid challenges
Design - Erica won 1st prize with design.
Recognized Excellence - Christina Fox
Recognized Excellence - The installation crew was outstanding.
Areas Of Satisfaction - The quality of workmanship met my expectations.
Recognized Excellence - Beverly's design work was incredible. She understood our vision and over-delivered on it. She helped us manage through our own differing viewpoints, and she was a calming presence in an otherwise stressful process. She was fabulous. We loved working with her and would recommend her in a heartbeat.
Areas Of Satisfaction - Design process - from the people (Beverly) to the process and the tools (renderings).
Design - YES!!! We get rave reviews from visitors and feel blessed every time we enter our new space.
Recognized Excellence - Pat, Brian & John were extremely helpful.
Areas For Improvement - I was good with everything.
Areas Of Satisfaction - Workmanship, co-ordination and communication.
Additional Comments - The best contractor I have used.
They are a very reliable company and they show up on time.
Recognized Excellence - The sales representative, Erica, was great. Patrick was also great.
Areas For Improvement - They did exactly what I expected of them. They delivered.
Areas Of Satisfaction - The service and quality was great.
Additional Comments - It's a very well run company. I would recommend them to anyone. They are working on my kitchen now. This is the fourth project we are working with them on.
Sales Knowledge - Beverly was terrific - deep knowledge of the industry
Kitchen and Bathroom Design/Build is a tough one to get right and leave a happy customer. This company will see you through to the end.
Areas Of Satisfaction - The initial design translated into exactly what we wanted as a kitchen, and that design held without change orders through the installation. Pat did a good job as project manager.
Areas Of Satisfaction - We were most satisfied with the designer, Martin De Sousa. He is the most creative, talented and professional designer we have ever worked with. He listened, visited the site several times and finally presented a design that wowed us (actually, the whole world I should say) all. It is definitely an award winning design - WAY BEYONG OUR EXPECTATIONS!!!
Beverley Binns has transformed our old, outdated and awkward kitchen into a stylish and functional room with a beautiful view into our garden. We have worked with a few trades and contractors throughout our main floor renovation and Binns has out-shined many of the people we have met during this process: a thorough understanding of our vision for this kitchen, seeing improvement beyond the standard (e.g. closing 2 windows that were facing our neighbour and opening a large window to our backyard. Though costly, it is one of the main features why we love our kitchen so much), a professional eye for design (our friends think we have a kitchen out of a magazine - and we agree!), very detail oriented (Beverley Binns), on time and they have the friendliest installers (Brian). Wonderful service from a wonderful company!
Areas Of Satisfaction - I was most satisfied that they were very professional and I love the finished product. They had good ideas and did my laundry room which is very functional.
Areas Of Satisfaction - I was most satisfied with the cabinet installer. He was excellent.
Areas Of Satisfaction - Martin's design ideas and advice were terrific and the team solved some intriguing problems in our space (e.g., the Habitat for Humanity people doing the demolition cut away too much of our walls when removing an old counter top and the Binns team needed to find a way to disguise the bad cuts). Everyone we worked with, including the contractors, were very pleasant and accommodating. There was no bad attitude or complaining.
Lead Source - Our townhouse neighbours had their kitchen renovated by Binns just as we were making our decision to go ahead with plans to renovate. Their layout was identical to ours. We chose Binns based on the quality we saw in their kitchen and their praise for Binn's designer and project management.
Kitchen design was awesome and very professional, workmanship and project management was top notch. Extremely pleased with the finished product.
Areas Of Satisfaction - It was a relatively painless experience overall.
Lead Source - Binns kitchen did the kitchen in our previous residence 35 years ago....we were most satisfied and the design still is current today.
Areas For Improvement - Binns Kitchen did not fall short of our expectations in any area.
Areas Of Satisfaction - Binns Kitchen was great in all areas. The staff were all, without exception, courteous, conscientious, knowledgeable and thoughtful. I am so pleased with Binns Kitchen that we recommended them to our daughter and son in law.
Additional Comments - We have no hesitation in recommending Binns Kitchen based on our experience. We may do our bathrooms in the future and will look no further than Binns Kitchen to do the project.
Areas Of Satisfaction - Great design and materials used--very modern, crisp, clean look
We are so happy with our new kitchen. Binns team has done a great job. It was a very long process but was worth waiting.
Areas Of Satisfaction - Following Areas:- Design Aspect- Quality Aspect
They are very knowledgeable and friendly and we love,love, love how Binns made our renovations dreams come true!!
Areas Of Satisfaction - We enjoyed working with everyone at Binns and are grateful for their knowledge and expertise. Did I say that I love my renovation!!!
Lead Source - Who in our area has not heard of Binns? I had often driven by their location and wondered if I could ever afford a Binns Kitchen or Bath Design.
Additional Comments - I hate to say that it took more than 10 years for us to finally renovate the kitchen and main floor powder-room area. We love the new look and I am wondering if I can someday get them to also work their magic on my other bathrooms. A person can only keep dreaming-maybe someday!!
Additional Comments - We are totally thrilled with the end result and thank Binns for their generosity and guidance.
Very professional and committed team. They renovated our kitchen .
Areas Of Satisfaction - They take sincere responsibility for the project
Additional Comments - i would highly recommend them.
Areas Of Satisfaction - I was most satisfied with their service.
Areas Of Satisfaction - I was most satisfied with the design aspect of the project.
Areas Of Satisfaction - We really appreciated not having to deal with issues that came up.
Areas Of Satisfaction - I was most satisfied they were polite and professional.
Areas Of Satisfaction - Very knowledgable and designer asked us at the onset what items were important to us and kept that in mind as the design took shape.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Binns Kitchen + Bath Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys