We are practicing social distancing on the worksite. Additionally, we are requiring our employees to monitor their temperature prior to coming to work each day and have asked them to continue washing their hands frequently.
Greg and his team, John and Creed, are true professionals who take pride in their excellent work. They are willing to work interactively with the owner to answer any questions, explain steps in the building process, explore options, and obtain owner preferences. They are hard working, meticulous, respectful, and share a good sense of humor.
We were extremely happy with Bassett Home Services through a recent renovation project. The entire process was easy from start to finish (scoping the project all the way through close out and clean up). Not only did the finished project meet our needs, I had to take note on how clean and tidy the crew were throughout the entire build. We have used a good amount of contractors while owning homes, and Bassett was far and away the most professional and cleanest of the bunch. Very likely to recommend to others.
Greg and his crew showed up on time, every day, worked thru obstacles like covid, snow and loss of power, supply chain delays, etc. He is very detailed oriented, yet very laid back and communicates often and regularly. He did a lovely job. Greg was absolutely the best person involved in our project. We will use him again and recommend him highly to anyone with remodeling or renovations.
Work was professional and fast. Workers courteous. A problem discovered after construction was fixed immediately.
This is an amazing company and Greg Bassett is truly an amazing contractor. I do not live locally and Greg and his team have been my contractor for many years. I NEVER hesitate to trust his judgement and quality of his work. He has always come through for me, i.e., quality of work and timeliness of completion.
We have used Bassett Home Services for numerous renovations. And, we will use them again in the future.
It was a five-star renovation from start to finish, I would highly recommend Bassett Home Services.
Recognized Excellence - Greg and John.
Areas For Improvement - They didn't, it was a great project.
Areas Of Satisfaction - Their professionalism, timeliness, attention to detail and responsiveness.
We have already recommended Greg and his team to several people.
I had had at least 3 other people come and look at my project and they did not follow through with an actual estimate. Greg Bassett came when he said he would (on time), gave me a written estimate that same evening, with an offer for a contract. I agreed to the contract; and he sent me a written contract that I could clearly understand which also mapped out a specific payment scheduled. He gave me a start date and we were only one day late starting due to a rain delay. The only other delays were due to city inspection schedules. There was a small ($250) increase in cost. However, he also did an "extra" job for me in building me 2 wooden stands for my rain barrels which elevated them to an appropriate height. He also had a recommendation when we had an issue not related to the construction. And, the subcontractors he worked with for electricity and plumbing were also excellent.
I have now had a 2nd job done with Bassett home services. This job had a change in original planning date and 2 subcontractors because Greg had lost crew members and was working on building his own house at the same time. He still found excellent Workman. The drywall guy was great and on time. The floor guy was a bit challenging but did excellent work and Greg apologized for any inconvenience. I still highly recommend Greg Bassett and Bassett Home Services.
Recognized Excellence - John did good work
Additional Comments - Very pleased overall
Project completed. Still very satisfied with this contractor.
We have used Bassett Home Services for at least 5 hoe renovation projects. They are wonderful to work with, punctual, thorough, professional, and clean. Very high quality work.
Clean & Safe - They were exceptionally considerate of the job site (our master bathroom), and kept it dust free and clean every evening before they left.
Greg and his crew were great. He employs competent, courteous and professional employees. I will definitely use them again and refer them to friends.
They were timely, respectful and had good communication. When a problem arose, they resolved it to my satisfaction within a reasonable timeframe. They also highly valued customer satisfaction with their work.
We have been very happy with Greg and his team. They have been extremely helpful and responsive and have been able to deal with last-minute requests and mistakes made by other contractors on our projects. Highly recommend.
Please use the name Reuben W. Mary W is deceased and unfortunately wasn't able to experience the new renovated bathroom. Staff and owner are incredible and kept the job site neat, tidy and safe. Can't say enough positive comments about Bassett! Best group of guys and workmanship.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bassett Home Services LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys