We are practicing social distancing on the worksite. Additionally, we are requiring our employees to monitor their temperature prior to coming to work each day and have asked them to continue washing their hands frequently.
This is an amazing company and Greg Bassett is truly an amazing contractor. I do not live locally and Greg and his team have been my contractor for many years. I NEVER hesitate to trust his judgement and quality of his work. He has always come through for me, i.e., quality of work and timeliness of completion.
We have used Bassett Home Services for numerous renovations. And, we will use them again in the future.
It was a five-star renovation from start to finish, I would highly recommend Bassett Home Services.
Recognized Excellence - Greg and John.
Areas For Improvement - They didn't, it was a great project.
Areas Of Satisfaction - Their professionalism, timeliness, attention to detail and responsiveness.
We have already recommended Greg and his team to several people.
I had had at least 3 other people come and look at my project and they did not follow through with an actual estimate. Greg Bassett came when he said he would (on time), gave me a written estimate that same evening, with an offer for a contract. I agreed to the contract; and he sent me a written contract that I could clearly understand which also mapped out a specific payment scheduled. He gave me a start date and we were only one day late starting due to a rain delay. The only other delays were due to city inspection schedules. There was a small ($250) increase in cost. However, he also did an "extra" job for me in building me 2 wooden stands for my rain barrels which elevated them to an appropriate height. He also had a recommendation when we had an issue not related to the construction. And, the subcontractors he worked with for electricity and plumbing were also excellent. I have now had a 2nd job done with Bassett home services. This job had a change in original planning date and 2 subcontractors because Greg had lost crew members and was working on building his own house at the same time. He still found excellent Workman. The drywall guy was great and on time. The floor guy was a bit challenging but did excellent work and Greg apologized for any inconvenience. I still highly recommend Greg Bassett and Bassett Home Services.
Recognized Excellence - John did good work
Additional Comments - Very pleased overall
Project completed. Still very satisfied with this contractor.
We have used Bassett Home Services for at least 5 hoe renovation projects. They are wonderful to work with, punctual, thorough, professional, and clean. Very high quality work.
Clean & Safe - They were exceptionally considerate of the job site (our master bathroom), and kept it dust free and clean every evening before they left.
Greg and his crew were great. He employs competent, courteous and professional employees. I will definitely use them again and refer them to friends.
They were timely, respectful and had good communication. When a problem arose, they resolved it to my satisfaction within a reasonable timeframe. They also highly valued customer satisfaction with their work.
We have been very happy with Greg and his team. They have been extremely helpful and responsive and have been able to deal with last-minute requests and mistakes made by other contractors on our projects. Highly recommend.
Please use the name Reuben W. Mary W is deceased and unfortunately wasn't able to experience the new renovated bathroom. Staff and owner are incredible and kept the job site neat, tidy and safe. Can't say enough positive comments about Bassett! Best group of guys and workmanship.
We are thoroughly pleased with the process and the three projects ( two bathrooms and kitchen ) completed by Bassett Home Services. The communication, workmanship, caring approach, attention to detail, and finished product have given us the confidence to know we can count on Greg and his crew to meet any home project need in the future.
Expertise - Greg Bassett and his crew bring a broad range of construction skills to each project. The quality we appreciated most about this group was they cared about project as much as we did.
Communication - As mentioned above Bassett Home Services have completed three projects in our home. From the beginning, Greg impressed us with his ability to listen to what we wanted and follow up on every detail. He made recommendations that beautifully enhanced our plans. In addition, Greg sought our level of satisfaction at every step in the process.
Employees & Subcontractors - Greg and his crew are thoroughly professional and courteous. We would add thoughtful to this list. Our kitchen renovation went smoothly and efficiently because this group was also aware of our needs.
Likely To Recommend - Bassett Home services have renovated two bathrooms and our kitchen. Visitors to our home are impressed with the workmanship in each of these projects and ask who the contractor is. We unreservedly recommend Greg Bassett. His work speaks for itself. We are thoroughly pleased with the process and the three projects ( two bathrooms and kitchen ) completed by Bassett Home Services. The communication, workmanship, caring approach, attention to detail, and finished product have given us the confidence to know we can count on Greg and his crew to meet any home project need in the future.
Areas For Improvement - Did not fall short of expectations. One miscommunication was promptly addressed to our satisfaction.
Areas Of Satisfaction - 1) Greg was very prompt in providing a well-defined contract for the project. He provided good suggestions for economizing while maintaining quality. 2) Greg has consistent employees who arrive on time, answer questions patiently, and clean up thoroughly every day before they leave.
Lead Source - received a card from kitchen/bath remodeling center - Reico
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bassett Home Services LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys