We were very pleased with Danny. He was very help to solving issues that needed to be corrected before closing. He was very thorough and professional explaining how everything worked in the house.
Authentic treated us so well throughout the process.
Great experience with Authentic Custom Homes!
The floor plans are really unique and Authentic does a nice job building what you want exactly the way you want it.
Communication could definitely be improved. Once Monty was no longer with the company, the breakdown in communication got significantly worse.
Recognize Excellence - Jerry was great. He knew the importance of getting the house finished on time since I was due to have a baby at any moment and we had already closed on our other house.
Recognize Excellence - Robyn Brewer was great. The closing on our NJ house was delayed and she was always patient and understanding. Also, when we arrived here with our moving truck, she went to bat for us and got permission for us to unload all our possessions into the garage. That really helped us out and meant a lot to us.
Superintendents Knowledge - Was really happy with Jerry’s communication, knowledge, and push to get things back on schedule.
Likes and Dislikes - Love the overall design.
Recognize Excellence - I would recognize the whole crew, for their exceptional service, they did a great job.
Seems to be a quality built home. Some issues we hope will be taken care of. Salesman was great however communication with other people we would say was lacking.
Authentic Custom Homes treated us like family. They did a great job of capturing our family's vision for our first home.
Salesperson Knowledge - Miriam was the best! She answered all of my questions no matter how simple they were being that this was the first time we went through building a house. I would like to let her boss know how great she truly was throughout the whole process.
Buildertrend - The Buildertrend app was great! I liked that it was edgy and up to date. It gives you a real-time visual of what you'll see in your home.
Superintendents Knowledge - The Superintendent was great! He walked me through every step of the home and all of the decisions we had to make. I felt like I have known him forever, he treated us like family.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Authentic Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys