My project went well.
Trey and Ben were very informative and educational. A pleasure to work with.
They have a great response. They are quick to take action. They have great service.
A really wonderful,reliable,professional installation and service.
They did a great job and I am satisfied.
They were very pleasant and prof and explained everything thoroughly.
They were very thorough from start to finish and Josh was great. I was pleased with everything.
Jason was good at assessing my situation and Daniel and his crew did a great job on the crawlspace.
I was very pleased with the workmanship. It looks very good and I was happy with the outcome.
I think they did a tremendous job. They are very likable people that you want to work with. I am satisfied with what has happened and so far I haven't seen anything go wrong. I appreciate what they tried to do.
In a day and age of contractors not being very “customer service” oriented, we found that everyone from Alpha Foundation: from Customer Service, consultant to technicians were very courteous, timely and professional. Certainly a breathe of fresh air! Our only issue, now looking back, would be that there was no engineer (that we know of) to advise us on WHY we were having the particular issues we were having. Alex, the foam installation foreman found an additional issue that wasn’t addressed at the initial survey. So it looks like at some point, we’ll need round 2 of foundation work.
Very good work
Came when they said they would
Professional and knowledgeable
Crew was great but we spent nearly $19k with the promise the crack in our master bathroom and foyer would be leveled. It looks exactly the same. Kind of wished we saved the money and hired someone to simply grind the concrete level, which is what we will have to do now anyway.
I did not like the way the financing part went down.
My service person Mike had a very good work ethic. He worked very steadily and did a great job.
They have great customer service, and the install was done professionally.
They did a phenomenal job.
They were on time and the whole process was easy.
I am very happy with the services.
I was pleasantly surprised by the professionalism Alpha: very well organized communication, prompt follow-up, reasonable price. I would definitely call them again if need arises.
I feel fairly confident that my base foundation was improved. Leveling of pool concrete surround was not improved and created additional stress cracks. I would not recommend this service to level concrete.
We could not have been more pleased with our choice of Alpha Foundations. The project was, for us, overwhelming. However, they made it simple to understand and were helpful throughout the entire process. Each of the guys who worked on the property were prompt, professional & friendly. I wish more companies & contractors operated like Alpha Foundations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alpha Foundations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys