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The guys that came out were very professional and kept me informed through out the entire cleaning process.
An excellent experience from website, through office communication to set up the work and on to completion of the job..
Communication - Melissa Jo Loverde, office manager,kept me fully informed. The company website is a model of good communication and answers most questions you might have. I have experienced several bait- and- switch operations in this area, and Air Duct Pros are not one of them.
This is my 2nd most excellent experience with Air Duct Pros! Melisa worked very hard to schedule my cleaning on the date I requested. Even though they were over booked and there was a wait list, somehow Melisa found a way to fit our cleaning in. It was important since my son and 4 college team mates were scheduled to move in that afternoon to a 100+ year old home off college campus. The ducts were absolutely filthy but when the Pros were done they were spotless! The were flexible as the team encountered a unexpected 2nd HVAC system on premise and even though they were overbooked they took the time to complete the 2nd system and it's ducts at a small additional charge over the original estimate. Definitely having them back to my home for a pre-winter cleaning!
Recognized Excellence - Everyone from the front office to the team doing the work is fabulous!
Areas For Improvement - None
Areas Of Satisfaction - Courtesy, timeliness, thoroughness, attentive to details
Recognized Excellence - Eric & Dwayne
Additional Comments - My air ducts hadn’t been cleaned in MANY years and these gentlemen- one was the owner- took time to walk me through the processes and show me pictures and went above and beyond! I will recommend them to everyone and anyone who will listen!
I am very glad I decided to go with Air Duct Pros instead of the cheaper coupon clipper companies. I was very impressed with the size and power of their equipment and the before and after pictures of our air ducts was shocking. Immediately we noticed we were waking up without stuffy noses in the morning, and dust doesn’t immediately collect on our dining table. I’ll be calling them back when it’s time to clean again!
Additional Comments - Your company has been a reliable vendor for my real estate business. Thank you.
Areas Of Satisfaction - Before and after pics are great!
Communication - Communicated with me effectively and made recommendations to further improve our airflow
very punctual, informative and thorough. They kept me informed and showed pictures along every step of the process
Areas Of Satisfaction - entire process met or exceeded my expectations.
Areas Of Satisfaction - This was great service, they were prompt and showed me before and after pictures of the ducts. They were also able to give me advise regarding the air filters for our system which was extremely helpful.
On time, professional and a great job.
Additional Comments - Thanks so much! They did a great job and I would recommend without hesitation.
Air duct pros did an amazing job and explained everything in detail. Was impressed on how good of a job they did.
Recognized Excellence - Amazing job from both workers very impressed!
Areas For Improvement - None
Areas Of Satisfaction - Professionalism and how they took pics and showed me before and after. Also very honest!
Additional Comments - Highly recommend air duct pros and will continue to use them going forward.
The guys explained the whole process to us at the inception of their activities and what they were about to do. They did a great job!
This was our first time getting our air duct's cleaned. They were very nice, and explained everything. They did a great job.
I have used several duct cleaners in multi-family apartment buildings and Air Ducts Pro is the best by far. Their equipment is up to the task and they take their job seriously. There are plenty of scammers out there and they are definitely the real deal. No hesitation in recommending them.
Awesome Work!!! My house is breathable again.
Out standing job professional through-and-through
Referral - I recommended my mother in law. I will be making an appointment
I am a real estate agent and we have been using Air Duct Pros, Inc. on our listing and on our buyers' new homes since we found them. We have probably used them 8 or 10 times in the last month. They have been fantastic with their communication, scheduling and pricing.
Types of work - We have been using a duct disinfectant for any bacterial growth that they find in the ducts while they are cleaning them.
Expertise - The definitely had the expertise to manage my property.
Problem Resolution - There haven't been any problems.
Value - I absolutely received a fair value for my money.
Recognized Excellence - I would like to recognize Melissa. She is who I have gone back and forth with for all of our scheduling and everything. She has been quick to respond and very helpful. She is good at answering questions. Duane, her technician, has also been extremely professional and helpful as well.
Referral - I don't know what those services would be. If they were to bring a product we would benefit from I would be willing to look at it. There is nothing we wish they did that they don't do.
Additional Comments - We have been very happy with them.
They are professional and have competitive pricing. The installer was in and out in a reasonable amount of time.
Areas Of Satisfaction - I was most satisfied with the overall job.
It is a very good company and I really like them.
Types of work - They clean everything including the dryer.
Communication - They were so good at communicating.
Quality Of Workmanship - The workmanship was perfect.
Sales Knowledge - The salesperson is very professional.
Recognized Excellence - I would like to recognize the technician. He explained everything to me.
Areas For Improvement - The didn't fall short. He finished everything and he explained at all.
Areas Of Satisfaction - Yes, the met or exceeded my expectations.
Referral - Such a good price and a nice job, anyone would benefit.
Additional Comments - I am so lucky to find the company three years ago.
Very professional, knowledgeable and thorough!! Would highly recommend!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Air Duct Pros, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys