The guys that came out were very professional and kept me informed through out the entire cleaning process.

An excellent experience from website, through office communication to set up the work and on to completion of the job..

Communication

Communication - Melissa Jo Loverde, office manager,kept me fully informed. The company website is a model of good communication and answers most questions you might have. I have experienced several bait- and- switch operations in this area, and Air Duct Pros are not one of them.

This is my 2nd most excellent experience with Air Duct Pros! Melisa worked very hard to schedule my cleaning on the date I requested. Even though they were over booked and there was a wait list, somehow Melisa found a way to fit our cleaning in. It was important since my son and 4 college team mates were scheduled to move in that afternoon to a 100+ year old home off college campus. The ducts were absolutely filthy but when the Pros were done they were spotless! The were flexible as the team encountered a unexpected 2nd HVAC system on premise and even though they were overbooked they took the time to complete the 2nd system and it's ducts at a small additional charge over the original estimate. Definitely having them back to my home for a pre-winter cleaning!

Recognized Excellence

Recognized Excellence - Everyone from the front office to the team doing the work is fabulous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Courtesy, timeliness, thoroughness, attentive to details

Recognized Excellence

Recognized Excellence - Eric & Dwayne

Additional Comments

Additional Comments - My air ducts hadn’t been cleaned in MANY years and these gentlemen- one was the owner- took time to walk me through the processes and show me pictures and went above and beyond! I will recommend them to everyone and anyone who will listen!

I am very glad I decided to go with Air Duct Pros instead of the cheaper coupon clipper companies. I was very impressed with the size and power of their equipment and the before and after pictures of our air ducts was shocking. Immediately we noticed we were waking up without stuffy noses in the morning, and dust doesn’t immediately collect on our dining table. I’ll be calling them back when it’s time to clean again!

Additional Comments

Additional Comments - Your company has been a reliable vendor for my real estate business. Thank you.

Areas Of Satisfaction

Areas Of Satisfaction - Before and after pics are great!

Communication

Communication - Communicated with me effectively and made recommendations to further improve our airflow

very punctual, informative and thorough. They kept me informed and showed pictures along every step of the process

Areas Of Satisfaction

Areas Of Satisfaction - entire process met or exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - This was great service, they were prompt and showed me before and after pictures of the ducts. They were also able to give me advise regarding the air filters for our system which was extremely helpful.

On time, professional and a great job.

Additional Comments

Additional Comments - Thanks so much! They did a great job and I would recommend without hesitation.

Air duct pros did an amazing job and explained everything in detail. Was impressed on how good of a job they did.

Recognized Excellence

Recognized Excellence - Amazing job from both workers very impressed!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism and how they took pics and showed me before and after. Also very honest!

Additional Comments

Additional Comments - Highly recommend air duct pros and will continue to use them going forward.

2v

The guys explained the whole process to us at the inception of their activities and what they were about to do. They did a great job!

Highly recommend!

This was our first time getting our air duct's cleaned. They were very nice, and explained everything. They did a great job.

I have used several duct cleaners in multi-family apartment buildings and Air Ducts Pro is the best by far. Their equipment is up to the task and they take their job seriously. There are plenty of scammers out there and they are definitely the real deal. No hesitation in recommending them.

Awesome Work!!! My house is breathable again.

Out standing job professional through-and-through

Referral

Referral - I recommended my mother in law. I will be making an appointment

I am a real estate agent and we have been using Air Duct Pros, Inc. on our listing and on our buyers' new homes since we found them. We have probably used them 8 or 10 times in the last month. They have been fantastic with their communication, scheduling and pricing.

Types of work

Types of work - We have been using a duct disinfectant for any bacterial growth that they find in the ducts while they are cleaning them.

Expertise

Expertise - The definitely had the expertise to manage my property.

Problem Resolution

Problem Resolution - There haven't been any problems.

Value

Value - I absolutely received a fair value for my money.

Recognized Excellence

Recognized Excellence - I would like to recognize Melissa. She is who I have gone back and forth with for all of our scheduling and everything. She has been quick to respond and very helpful. She is good at answering questions. Duane, her technician, has also been extremely professional and helpful as well.

Referral

Referral - I don't know what those services would be. If they were to bring a product we would benefit from I would be willing to look at it. There is nothing we wish they did that they don't do.

Additional Comments

Additional Comments - We have been very happy with them.

They are professional and have competitive pricing. The installer was in and out in a reasonable amount of time.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the overall job.

It is a very good company and I really like them.

Types of work

Types of work - They clean everything including the dryer.

Communication

Communication - They were so good at communicating.

Quality Of Workmanship

Quality Of Workmanship - The workmanship was perfect.

Sales Knowledge

Sales Knowledge - The salesperson is very professional.

Recognized Excellence

Recognized Excellence - I would like to recognize the technician. He explained everything to me.

Areas For Improvement

Areas For Improvement - The didn't fall short. He finished everything and he explained at all.

Areas Of Satisfaction

Areas Of Satisfaction - Yes, the met or exceeded my expectations.

Referral

Referral - Such a good price and a nice job, anyone would benefit.

Additional Comments

Additional Comments - I am so lucky to find the company three years ago.

Very professional, knowledgeable and thorough!! Would highly recommend!