We are open for business
On time and explained procedure. Kept us updated.
Great experience! Really nice guys
Very good service, as a typical customer - I did not know where all the returns were - they found them, cleaned them and did all the work very well - clean - fast - efficiently - will use them again
Recognized Excellence - Both of them are courteuos and thorough
Areas For Improvement - None
Areas Of Satisfaction - All of themi would gladly recommend them to my friends...great job
Additional Comments - Very satisfied
I love the fact that Air Duct Pros stay true to what they say and prices are firm without the normal bait and switch tactics other companies use.
Areas Of Satisfaction - Far exceeded expectations, they were very friendly and worked hard and efficiently. They gave me all the info I needed to make informed decisions and tips for maintenance. Would recommend for anyone looking to get vent/duct cleaning to use them!
Friendly, professional service. Easy to schedule via online system. Work was performed as scheduled and the technician arrived on time. I had service performed at a rental property and will schedule service for my residence, too. We are very pleased with the work and would definitely recommend this company to friends and family.
Air Duct Pros was awesome - very quick in and out but explained everything along the way!
Did a good job. Explained what they were doing. Took before and after pictures of the ducts. When I noticed something they had missed they came back to fix the problem right away. Also they noticed that the duct valves were in the closed position and corrected that. I didn’t even know they existed. I don’t know how they got turned off. The system is working better and quieter since they did this.
Great folks. Work is done perfectly no short cuts plus the gentleman did go through the entire process explaining step by step. Just great folks highly recommended.
Recognized Excellence - I honestly don't remember the names of the workerst that came out, but they were OUTSTANDING.
Everything was awesome but, the onsite team needs to do a better job with wearing their masks properly the entire service time. And, for customer conversations, they should be done outside with a proper social distance and not at a close distance inside the home.
The crew from Air Duct Pros did an excellent job of cleaning the air ducts throughout our house. The ducts hadn’t been properly cleaned in the 30+ years we’ve been here, so it was a filthy mess. Communication was terrific from start to finish and the price of the job was very reasonable. The crew chief took an extensive number of before / after pictures showing exactly what was done which he later sent to me via email. The crew was very courteous, professional and left our house perfectly clean. It was a very good experience and we would strongly recommend Air Duct Pros to anyone needing their ductwork cleaned. We gladly give this company a 5-star rating!!!
Clean - Probably cleaner than when they arrived
Respectful - Extremely courteous and pleasant
Quality Of Workmanship - Very good ... they definitely know what they’re doing
Expertise - See above
Value - Absolutely ... a sound investment for anyone concerned about their health
I would definitely recommend Air Duct Pros to anyone who needs duct cleaning or dryer vent cleaning. I was able to schedule very quickly and they are currently offering discounts for paying in cash. I really liked that they explained everything to me before doing it, and allowed me to ask questions. You can tell they know what they are doing! But the real reason I am giving them five stars is that they stand behind their work. After they left I could feel a vibration every time I ran the air conditioning. They came back out a few days later to check it out and told me if it was something they had done, they would cover the costs to fix it. Luckily they found a small piece of wood that had fallen into the unit during cleaning and it was an easy fix! Their prices are good and in line with other companies. All in all a good experience!
Team of workers that came to my home were very thorough with explaining services to be completed and time appropriate to finish job. Very professional in job and My Husband and I are very satisfied with duct cleaning service process. We have experienced less dust collection in my home and air quality is cleaner.!!
Recognized Excellence - The owner was very thorough and explained everything as well. Showed me the before and after. Excellent service
Areas For Improvement - none
Areas Of Satisfaction - got to me sooner than expected. In and out w minimal disturbance.
Additional Comments - They have an excellent, informative website and Melissa in their office is both efficient and knowledgeable.
The guys that came out were very professional and kept me informed through out the entire cleaning process.
An excellent experience from website, through office communication to set up the work and on to completion of the job..
Communication - Melissa Jo Loverde, office manager,kept me fully informed. The company website is a model of good communication and answers most questions you might have. I have experienced several bait- and- switch operations in this area, and Air Duct Pros are not one of them.
This is my 2nd most excellent experience with Air Duct Pros! Melisa worked very hard to schedule my cleaning on the date I requested. Even though they were over booked and there was a wait list, somehow Melisa found a way to fit our cleaning in. It was important since my son and 4 college team mates were scheduled to move in that afternoon to a 100+ year old home off college campus. The ducts were absolutely filthy but when the Pros were done they were spotless! The were flexible as the team encountered a unexpected 2nd HVAC system on premise and even though they were overbooked they took the time to complete the 2nd system and it's ducts at a small additional charge over the original estimate. Definitely having them back to my home for a pre-winter cleaning!
Recognized Excellence - Everyone from the front office to the team doing the work is fabulous!
Areas For Improvement - None
Areas Of Satisfaction - Courtesy, timeliness, thoroughness, attentive to details
Areas Of Satisfaction - The way my dryer is set up led to a kink in the outlet, which the technician fixed easily. He could've easily not done anything (which would probably lead to more frequent cleanings or other work), but this kind of help builds my trust in the company.
Recognized Excellence - Eric & Dwayne
Additional Comments - My air ducts hadn’t been cleaned in MANY years and these gentlemen- one was the owner- took time to walk me through the processes and show me pictures and went above and beyond! I will recommend them to everyone and anyone who will listen!
Recognized Excellence - Everyone was fast, efficient and considerate
Areas For Improvement - They didn't
Additional Comments - Good service, reasonable price
Additional Comments - Great experience, will recommend Air Duct Pros to others
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Air Duct Pros, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys