787 Construction

Review in Pflugerville, TX

Verified · Pflugerville, TX · Apr 28 2025

Additional comments

Problem Resolution

Problem Resolution - I did not have any problems.

Recognized Excellence

Recognized Excellence - They were all great.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met expectations.

Response

787 Construction Thank you for your glowing review of 787 Construction! We're thrilled to hear that our team exceeded your expectations in all areas, from exterior painting to gutter installation. Your high scores for cleanliness, communication, workmanship, and professionalism are greatly appreciated. It's wonderful to know that you found our entire crew to be exceptional and that we met all your expectations. At 787 Construction, we strive for excellence in every project, and your feedback affirms our commitment to quality service. We're grateful for your business and look forward to serving you again in the future!

Jarred C.

Verified · Cedar park, TX · Apr 20 2025

Amazing communication, promptness of getting the work done and very reasonably priced.

Response

787 Construction Jarred C., thank you for your glowing review of 787 Construction! We're thrilled that our team's communication, promptness, and pricing met your expectations for your bird spike and roof repair project. It's wonderful to hear that you found our expertise and workmanship to be top-notch, and that we maintained a professional and organized approach throughout. At 787 Construction, we strive to provide this level of service to all our customers. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Kevin C.

Verified · Austin, TX · Apr 11 2025

The company employs first rate workers that did an excellent job. Very happy with the work.

Additional comments

Recognized Excellence

Recognized Excellence - All the crews were very good

Areas For Improvement

Areas For Improvement - Some delays but nothing too much

Areas Of Satisfaction

Areas Of Satisfaction - All the products and construction was top notch

Additional Comments

Additional Comments - We are future planning on eventually having a new roof and interior painting done someday

Response

787 Construction Kevin C., thank you for your glowing review of 787 Construction! We're thrilled to hear that our first-rate workers exceeded your expectations with their excellent job. It's wonderful to know that you were satisfied with the quality of our products and construction. We appreciate your feedback on the delays and will work to improve our scheduling. We're glad that all our crews impressed you with their expertise and professionalism. For your future roofing and interior painting needs, 787 Construction would be honored to serve you again. Your satisfaction is our priority, and we're grateful for your business and recommendation.

Michel C.

Verified · Austin, TX · Apr 03 2025

I have already recommended 787 Construction.

Additional comments

Recognized Excellence

Recognized Excellence - Their responsiveness was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The responsiveness, professionalism, and quality of work exceeded my expectations.

Additional Comments

Additional Comments - We have used them numerous times and recommend them to our friends and family. They are small and a great company and they care. They are great people; I am happy to support them.

Response

787 Construction Michel C., thank you for your glowing review and continued support of 787 Construction! We're thrilled to hear that you've already recommended us to friends and family. Your satisfaction with our roof repair services, especially our responsiveness, professionalism, and quality of work, is incredibly rewarding. We take pride in being a small company that truly cares about our customers. Your recognition of our exceptional responsiveness and the fact that you've used our services multiple times means the world to us. We're committed to maintaining this level of excellence and look forward to serving you and your referrals in the future. Thank you for being a valued part of the 787 Construction family!

Review in Pflugerville, TX

Verified · Pflugerville, TX · Mar 27 2025

Additional comments

Types of work

Types of work - Installed an exhaust fan in the bathroom and routed the exhaust for two fans outside of the home.

Recognized Excellence

Recognized Excellence - Everyone I worked with did a great job. I don't think there are any names on my mind.

Areas For Improvement

Areas For Improvement - They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job, which I don't feel is all that common these days. They did what they said, and that is good.

Response

787 Construction Thank you for your glowing review of 787 Construction! We're thrilled to hear that our team exceeded your expectations in every aspect, from cleanliness and communication to workmanship and expertise. It's wonderful to know that we successfully installed your bathroom exhaust fans and routed them properly. We take pride in doing what we say and delivering quality work, especially in today's market. Your satisfaction with our professionalism, organization, and problem-solving skills is greatly appreciated. We're honored by your recommendation and look forward to serving you again for any future home improvement needs. Thank you for choosing 787 Construction!

Review in Austin, TX

Verified · Austin, TX · Mar 26 2025

Additional comments

Types of work

Types of work - Laundry vent replacement

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew for his exceptional service. He was very helpful.

Areas For Improvement

Areas For Improvement - Everything was fine. They did not fall short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The initial communication exceeded my expectations.

Additional Comments

Additional Comments - Everything was great. They were prompt.

Response

787 Construction Hey there! We're so happy you chose 787 Construction for your laundry vent replacement. It's fantastic to hear that Matthew knocked it out of the park with his service - we'll be sure to give him a high-five! And wow, we're thrilled that our initial chat with you was a hit. That's music to our ears! We love that you found our team to be Johnny-on-the-spot. Punctuality is our middle name at 787 Construction! Now, we couldn't help but notice that we didn't quite hit the bullseye on your 'likely to recommend' score. We're scratching our heads a bit because it sounds like everything went smoothly. We'd absolutely love to hear your thoughts on how we can turn that score into a perfect 10 next time. At 787 Construction, we're always aiming to wow our customers. So, if there's anything we can do to make your next experience with us even better, don't be shy - let us know! We're all ears and ready to go above and beyond. Thanks a million for giving us a shot with your project. We had a blast working with you and hope to see you again soon. Remember, at 787 Construction, we're not just fixing vents - we're building relationships!

Review in Austin, TX

Verified · Austin, TX · Mar 17 2025

Additional comments

Areas For Improvement

Areas For Improvement - On the day of repair there wasn’t anyone for me talk to confirm all the work being done and specific problem areas. Everything still got addressed properly.

Response

787 Construction Thank you for your glowing review of 787 Construction! We're thrilled that you had such a positive experience with our roof repair and rot damage repair services. Your high scores across all areas, from communication to workmanship, are greatly appreciated. We understand your concern about not having someone to talk to on the day of repair to confirm the work and problem areas. While we're glad everything was addressed properly, we'll work on improving our on-site communication. At 787 Construction, we're committed to excellence and continuous improvement. We value your feedback and look forward to serving you again in the future.

Stephanie L.

Verified · Austin, TX · Mar 04 2025

787 Construction has excellent communication, quality of work, and responsiveness. I would definitely use them again.

Additional comments

Types of work

Types of work - Deck replacement.

Recognized Excellence

Recognized Excellence - I want to recognize Jaxson for his exceptional service.

Areas For Improvement

Areas For Improvement - The time frame took longer than we thought, but it was an outdoor project and so it didn't bother us that the time frame took longer and if it would have bothered us, they would have taken care of us.

Areas Of Satisfaction

Areas Of Satisfaction - The skill and knowledge about the problem and how to resolve the problem exceeded my expectations. The quality of their subcontractors was excellent.

Additional Comments

Additional Comments - We are going to consider using them for future projects.

Response

787 Construction Stephanie L., thank you for your glowing review of 787 Construction! We're thrilled to hear about your positive experience, especially regarding our communication, quality of work, and responsiveness. It's wonderful to know that Jaxson provided exceptional service during your deck replacement project. We appreciate your understanding about the extended timeframe due to outdoor conditions. Your satisfaction with our problem-solving skills and subcontractor quality means a lot to us. We're honored that you're considering us for future projects and truly value your recommendation. 787 Construction is committed to maintaining this high standard of service for all your home improvement needs. Thank you for choosing us!

Suzanne H.

Verified · Austin, TX · Feb 27 2025

I so appreciated and felt such peace of mind working with 787 Construction when they found and repaired a water leak on my roof & siding in the fall, and now, when they remodeled my kitchen and laid new carpeting in my living room and master bedroom. Everything looks absolutely wonderful!
As I stated in the review I submitted, "Matthew, Mariana, & Jax are absolutely awesome, as is the work done by their various crews! 787 Construction is truly a one-of-a-kind company!"

Additional comments

Communication

Communication - Matthew, Mariana and Jax, excel at communication. They explain proposed work in detail and answer any questions you may have. They are extremely responsive to all texts and phone calls. They keep you updated & informed about the work being done, explaining the schedule, & making sure you know what day & time the different crews will arrive to do the scheduled work.

Quality Of Workmanship

Quality Of Workmanship - All of 787's crews do an excellent job!

Expertise

Expertise - Matthew's expertise in all areas of construction Is incredibly extensive!

Professional & Organized

Professional & Organized - All at 787 are very organized. They treat you with respect, demonstrate tremendous professionalism, and are always receptive and helpful.

Work Done Right

Work Done Right - All of 787's crews (countertops, backsplash & grout, painting and texturing, carpeting) did an excellent job! I have received countless compliments and expressions of admiration from friends and neighbors on all the remodeling and improvements done in my house.

Recognized Excellence

Recognized Excellence - Matthew, Mariana and Jax are all amazing in everything they do!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - 787 goes above and beyond to make sure you are pleased with the work they have completed for you!

Response

787 Construction Wow, Suzanne! Your review just made our day here at 787 Construction! We're over the moon that you're so happy with all the work we've done for you. From fixing that pesky water leak to transforming your kitchen and sprucing up your living room and bedroom with new carpets - it sounds like your home is looking absolutely fabulous! We're tickled pink that you felt such peace of mind working with us. Matthew, Mariana, and Jax are doing a little happy dance knowing you think they're awesome. And hearing that you're getting tons of compliments from friends and neighbors? That's music to our ears! We love that you feel we go above and beyond - that's exactly what we aim for at 787 Construction. Your kind words about our communication, expertise, and professionalism mean the world to us. We're just thrilled to bits that we could make your home improvement dreams come true. Remember, we're always here if you need us for any future projects. Thanks a million for being such a wonderful customer, Suzanne!

Tiffany C.

Verified · Austin, TX · Feb 21 2025

They were great and extremely fast, professional, and buttoned up from beginning to end.

Additional comments

Types of work

Types of work - Solar and roof

Recognized Excellence

Recognized Excellence - Mathhew and Marianna provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Matthew jumped on a time-sensitive project, and answering quickly was impressive.

Response

787 Construction Hey there, Tiffany! Wow, we're absolutely stoked about your awesome feedback for 787 Construction! It's music to our ears that you found our crew to be super speedy and totally on point from the get-go. We're all about bringing our A-game to every project, and it's fantastic to hear we nailed it for you! Matthew and Marianna must be grinning from ear to ear knowing they knocked your socks off with their service. And Matthew, way to hustle on that time-crunch project – that's how we roll at 787 Construction! We're pumped that you're spreading the good word about us. Next time you need any construction magic, you know who to call – we'll be ready to wow you all over again!

Mark W.

Verified · Austin, TX · Feb 18 2025

Everyone was a pleasure to work with. Work done as promised on schedule. Everyone most courtyard friendly. All work was done well to our satisfaction on time.

Additional comments

Recognized Excellence

Recognized Excellence - A pleasure to work with everyone

Response

787 Construction Mark W., thank you for your glowing review of 787 Construction! We're thrilled to hear that everyone on our team was a pleasure to work with and that the gutter cleaning, interior painting, and roof repair were completed to your satisfaction. It's wonderful to know that our crew was courteous, professional, and delivered high-quality workmanship on schedule. We take pride in providing excellent service across all aspects of our work, from communication to cleanliness and expertise. Your feedback is invaluable, and we're grateful for your recognition of our team's efforts. We look forward to serving you again in the future and appreciate your trust in 787 Construction.

Suzanne H.

Verified · Austin, TX · Feb 14 2025

787 CONSTRUCTION defines the term “stellar customer service”! Moreover, in an age when one often receives lackluster work and care from companies, 787 continues rendering exceptional quality work, with tremendous professionalism, and always in an attentive and friendly manner. After fixing my water leak in August, I was eager for them to start on my 40-year-old kitchen which desperately needed help. I had put it off, worried about finding a trustworthy contractor who would do quality work and provide guidance in making selections, but now, I knew I had that in 787!
Matthew, patient and unflappable, took me in hand. He suggested quartz countertops which are durable and low maintenance, and accompanied me to ProSource, where he brought out countertop and backsplash samples I might like, and introduced me to Jonathan, a fantastic rep with a great eye for design. I returned twice more and made countertop, backsplash, grout, sink & faucet choices under Jonathan’s excellent guidance & suggestions. Measuring was done, a template made, crews scheduled and work began. First, Jax showed up with his big smile and easy-going attitude to do the demolition, removal of stovetop, sink etc. Next, Carlos and Fabian arrived and diligently and expertly installed the countertop. The next two days Alfredo, assiduously worked at seating the backsplash and pencil tiles, applying the grout, and carefully caulking all around the edges. I then asked Matthew what I could do about my stovetop’s horribly rusted downdraft, and if he could install the new, better matching switches and switch plate covers I’d bought. When Jax returned to install the sink, and re-connect the stove top, he showed up, heat resistant paint in hand, and affably re-cleaned and painted the downdraft himself, installed the new switches and plates, and 787 never charged me for this extra work. The last crew, painters Rogelio, Carlos and Bonifacio came to repair the wall under the bar which had been covered with Formica. I had asked Matthew to also quote me a price for them to stain my 2nd story balcony at a future date, an impossible task for me. Well, before I knew it, not only did they do a wonderful job painting & texturing the wall, matching the texture on my other walls beautifully, but they stained my balcony and the whole under-structure as well! I was amazed, never dreaming that 787 would fit this job into their busy December schedule, and gratefully relieved that this unsurmountable task, to me, had been dealt with in such a routine manner.
Matthew, Mariana, & Jax are absolutely awesome! They are as warm, caring, and responsive, as they are knowledgeable, thorough, and committed to excellence. Their crews are respectful, efficient, skilled, and hard working. 787 CONSTRUCTION is truly a one-of-a-kind company!

Response

787 Construction Thank you so much for your incredibly kind and detailed review! We're truly honored and grateful for your recognition and support. At 787 Construction, nothing means more to us than providing our customers with exceptional service, professional craftsmanship, and thoughtful guidance throughout every step of a project. We're thrilled that Matthew, Mariana, Jax, and our entire team were able to meet—and hopefully exceed—your expectations during your kitchen renovation. It was our pleasure to guide you through the selection process and ensure everything turned out beautifully. Your satisfaction with the quartz countertops, backsplash, fixtures, and finishing touches is exactly what we strive for with every project. We greatly appreciate your acknowledgment of our team's efforts and are especially glad we could help with the unexpected extra touches like the downdraft restoration, switch replacements, and staining your balcony. Your happiness with the results is truly rewarding for our whole team! Thank you again for entrusting us with your home improvements. Your positive feedback inspires us to continually deliver the highest standards of work and customer care. We look forward to serving you again in the future! Warm regards, The 787 Construction Team

Helen H.

Verified · Cedar Park, TX · Feb 10 2025

Additional comments

Recognized Excellence

Recognized Excellence - Matthew, the owner. He kept me updated on what needed to be done & fit me in to schedule quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication & timely scheduling

Response

787 Construction Helen H., thank you for your glowing review of 787 Construction! We're thrilled that Matthew, our owner, provided you with excellent communication and timely scheduling for your roof vent cleaning. It's wonderful to hear that you felt safe, respected, and valued our expertise and workmanship. We take pride in our professional approach and problem-solving skills, and we're glad this shone through in your experience. Your satisfaction is our top priority, and we're delighted we could meet your expectations. We truly appreciate your business and look forward to serving you again in the future. Thank you for choosing 787 Construction!

John R.

Verified · Austin, TX · Jan 27 2025

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew Farrell for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations on all parts of the project.

Response

787 Construction John R., thank you for your outstanding review of 787 Construction! We're thrilled that our team met your expectations in every aspect of your roof repair project. Your high scores across all categories, from safety and communication to workmanship and value, are truly appreciated. We're especially grateful for your recognition of Matthew Farrell's exceptional service. At 787 Construction, we strive to deliver this level of excellence on every job. Your recommendation means the world to us, and we look forward to serving you again in the future. Thank you for choosing 787 Construction for your roofing needs!

Hillary L.

Verified · Pflugerville, TX · Jan 23 2025

Additional comments

Problem Resolution

Problem Resolution - We had a miscommunication about the paint color and Matt ensured the problem got resolved

Recognized Excellence

Recognized Excellence - Matthew Farrell

Response

787 Construction Hillary L., we're absolutely delighted by your fantastic feedback about 787 Construction! It's clear from your survey responses that our team excelled in every aspect of your project. From exterior painting to roof repair, we're pleased that our commitment to quality shone through. We're particularly grateful for your mention of Matthew's outstanding contribution. It's reassuring to know that when a small hiccup occurred with the paint color, our team swiftly addressed and resolved the issue to your satisfaction. This kind of problem-solving is exactly what we strive for at 787 Construction. Your high marks across the board - from cleanliness and safety to expertise and value - are incredibly motivating for our entire team. We genuinely appreciate customers like you who recognize and value our dedication to exceptional craftsmanship and service. Thank you for choosing 787 Construction for your home improvement needs. We're looking forward to the opportunity to impress you again in the future!

Honali A.

Verified · Austin, TX · Updated Jan 08 2025

Additional comments

Recognized Excellence

Recognized Excellence - The woman who communicated with me via phone and text was awesome

Response

787 Construction Honali A., we're thrilled you chose 787 Construction for your gutter cleaning! Your positive feedback on our cleanliness, safety, and professionalism is fantastic. We're committed to improving our materials and workmanship to ensure you receive top value. Thanks for your trust in 787 Construction!

Susan T.

Verified · Austin, TX · Dec 06 2024

Additional comments

Additional Comments

Additional Comments - I was very happy with the service.

Response

787 Construction Susan T., thank you for your glowing feedback! We're thrilled to hear that you were very happy with the service provided by 787 Construction. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. We truly appreciate your recommendation and are grateful for your trust in 787 Construction. Please don't hesitate to reach out to us for any future construction needs. Your continued support means the world to us!

Michael F.

Verified · Round Rock, TX · Sep 09 2024

787 Construction was a pleasure to work with.

Additional comments

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew and Jacks for their exceptional service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They worked exceptionally well with the insurance company to make sure everything was done correctly and claimed right. It made my life easier.

Response

787 Construction Michael F., thank you for your glowing review of 787 Construction! We're thrilled to hear that working with us was a pleasure. It's wonderful to know that Matthew and Jax provided exceptional service, and that we excelled in all areas, from cleanliness and safety to communication and workmanship. We're particularly glad that we could make your life easier by working well with your insurance company. Your satisfaction with our siding, gutter installation, and roof replacement work is truly rewarding. We appreciate your business and hope to serve you again in the future!

Diane L.

Verified · Austin, TX · Sep 03 2024

Additional comments

Clean

Clean - no nails after the job- no damage to plants or landscape

Safe

Safe - drone images great for roof

Communication

Communication - responsive after the job to help us with paperwork to get insurance discount

Quality Of Workmanship

Quality Of Workmanship - more nails for a more secure roof and better shingles to qualify for USAA discount

Professional & Organized

Professional & Organized - knows how to do paperwork to please USAA

Schedule

Schedule - on time on schedule

Recognized Excellence

Recognized Excellence - Matt and Mariana very responsive- they know their stuff

Response

787 Construction Diane L., thank you for your glowing review of 787 Construction! We're thrilled that our team exceeded your expectations across all aspects of your project. It's wonderful to hear that Matt and Mariana's expertise and responsiveness stood out to you. We take pride in our clean work, safe practices, and quality materials. Your feedback on our communication, especially regarding the USAA paperwork, is greatly appreciated. We're glad our efforts to provide a more secure roof with better shingles qualified you for an insurance discount. At 787 Construction, we strive to deliver exceptional service, and we're grateful for the opportunity to serve you. Thank you for choosing us for your home improvement needs!

Rhea L.

Verified · Austin, TX · Sep 03 2024

Matthew and his team are highly skilled and have great customer service. He was patient to explain the process to me and took the time to help me navigate the complicated insurance process. There was no pressure to upgrade and they worked with our budget. Matthew carefully inspects the work and makes sure that it is high quality. When I have questions or have to review something, there is never a hurry; all my questions were welcomed. Would highly recommend 787 Construction for roof work but also any work on a home.

Additional comments

Types of work

Types of work - Fence and Deck repair

Recognized Excellence

Recognized Excellence - Matthew

Areas Of Satisfaction

Areas Of Satisfaction - Help navigating insurance system

Additional Comments

Additional Comments - Excellent customer service, transparent with cost and labor, high quality

Response

787 Construction Rhea L., we're delighted by your fantastic feedback! Your praise for Matthew and 787 Construction's team is truly appreciated. We're glad our expertise, from insurance navigation to quality workmanship, met your expectations. Thank you for recommending 787 Construction for all home improvement needs. We're here for your future projects!

Frederick M.

Verified · Round Rock, TX · Aug 28 2024

Additional comments

Additional Comments

Additional Comments - 787 Construction exceeded my expectations in all hail damage repair work. 787 Construction is able to prepare the repair narrative in a manner utilized by the insurance companies claims office. This allowed for the timely of authorization of the repair work and generous claim m payment by my homeowner’s insurance company (USAA).

Response

787 Construction Frederick M., thank you for your glowing review of 787 Construction! We're thrilled to have exceeded your expectations with our hail damage repair work. It's wonderful to hear that our expertise in preparing repair narratives for insurance claims helped streamline the process with USAA. We take pride in our comprehensive services, from exterior painting to storm damage restoration, and we're delighted that you found our work to be of high quality, clean, safe, and professionally executed. Your positive feedback on our communication, materials, workmanship, and value is greatly appreciated. We're honored to have earned your trust and recommendation. Thank you for choosing 787 Construction for your home improvement needs!

Peggy K.

Verified · Austin, TX · Aug 28 2024

I have already told several people about the excellent quality of their service and recommended them highly.

Additional comments

Clean

Clean - I was very pleased with how clean they left my yard.

Safe

Safe - They advised me which things to move away from the house to keep them and us safe, as well as recommending that we wear closed-toe shoes when walking outside during the construction process.

Communication

Communication - Matthew kept on top of all correspondence and even reached out sometimes.

Quality Of Materials

Quality Of Materials - He upgraded the materials for the same price.

Quality Of Workmanship

Quality Of Workmanship - Matthew came back to personally inspect the roof after it had been up for a month or so just to make sure that everything was still to his satisfaction.

Professional & Organized

Professional & Organized - They kept in touch and did what they said they would do in the same amount of time that they said.

Value

Value - I would say we received more than a fair value for our money. We had delayed getting a new roof way too long and there was more rotten sheathing than they expected, but they replaced it and did not charge us extra for the extra sheets of plywood.

Recognized Excellence

Recognized Excellence - Both Matthew and Jaxon were very personable and conscientious.

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - Matthews ability and extra time and attention to work with our insurance company to get everything we could from them vastly exceeded my expectation. I expected quality work in a short time on schedule and without extra charges and I definitely received that as well.

Additional Comments

Additional Comments - We had a wonderful experience!

Response

787 Construction Peggy K., thank you for your glowing review and recommendation of 787 Construction! We're thrilled that Matthew and Jaxon exceeded your expectations with their personable service and attention to detail. It's wonderful to hear that you appreciated our commitment to cleanliness, safety, and communication throughout your roofing project. We're especially pleased that Matthew went above and beyond by upgrading materials and working with your insurance company. Your satisfaction with our workmanship, professionalism, and value means the world to us. We're grateful for your business and look forward to serving you again in the future. Thank you for choosing 787 Construction!

Audrey G.

Verified · Austin, TX · Mar 14 2024

Additional comments

Recognized Excellence

Recognized Excellence - Matt is the best!

Areas Of Satisfaction

Areas Of Satisfaction - Communication, workmanship, transparency

Response

787 Construction Dear Audrey G., we are immensely grateful for your outstanding feedback regarding your experience with 787 Construction. It's particularly rewarding to hear that Matt's performance was exemplary. Your positive assessment of our services across various domains - including flooring, insurance repair, interior painting, and remodeling & renovation - is truly appreciated. We take great pride in maintaining high standards of cleanliness, safety, and professionalism throughout our projects. Your recognition of our effective communication, superior workmanship, and commitment to transparency aligns perfectly with our core values at 787 Construction. We strive to deliver exceptional quality in both our materials and craftsmanship, ensuring that every project represents excellent value for our clients. Your endorsement as a promoter of our services is incredibly motivating for our entire team. We look forward to the opportunity to serve you again in the future, maintaining the high standards you've come to expect from 787 Construction. Thank you for choosing us for your home improvement needs.

Review in Austin, TX

Verified · Austin, TX · Mar 13 2024

Additional comments

Clean

Clean - I can't see what's on the roof but I assume they left it clean. The only issue is that when they ripped off the plastic tarp they had nailed in to protect the roof during the storm before they could finish the work, they hastily removed it such that the nails flew all over the backyard. I'm still finding the nails everywhere but that seems like only a minor inconvenience to me on balance.

Communication

Communication - Most of the crew did not speak English well (and I don't have enough Spanish to communicate well enough. However, I don't think we're supposed to be communicating directly with the crew anyway. Matthew, the owner, was responsive and communicated effectively.

Quality Of Materials

Quality Of Materials - I have no idea what materials were used on the roof but I can only assume they were of high quality.

Quality Of Workmanship

Quality Of Workmanship - Matthew's crew is top notch, they're experienced at what they do. Workmanship is excellent. I liked that they took such attention to detail.

Professional & Organized

Professional & Organized - Matthew uses high tech software tools to manage his schedules and business and communication with customers efficiently. It did not replace the personal live communication but it only enhanced his ability to serve the customer. I really appreciated that he was above board on everything including permits, insurance, etc.

Schedule

Schedule - The rain did not agree with our schedule (lol). We were beholden to scheduling a time that was safe for the crew to work on the roof. We can't control the weather....

Areas Of Satisfaction

Areas Of Satisfaction - The precision with which the crew did the gutter repair work was beyond my expectations. I even saw the crew using levels to ensure everything was fitted properly.

Response

787 Construction We sincerely appreciate your comprehensive feedback on your experience with 787 Construction. Your positive assessment of our workmanship, particularly the precision in gutter installation, is truly gratifying. We're pleased that our commitment to using advanced technology for project management and customer communication has enhanced your experience. Your understanding regarding weather-related delays is much appreciated. We acknowledge the communication challenges you mentioned and will strive to improve in this area. Regarding the issue with nails in your backyard, we apologize for this oversight and will implement measures to prevent such occurrences in the future. At 787 Construction, we continually aim to uphold the highest standards in all aspects of our service, from materials used to the professionalism of our team. Your recommendation is invaluable to us, and we're committed to maintaining the level of quality that has earned your trust. Thank you for choosing 787 Construction for your home improvement needs.

Phillip O.

Verified · Austin, TX · Mar 08 2024

Additional comments

Clean & Safe

Clean & Safe - There were a lot of nails after the job was done. I gave them the feedback.

Areas For Improvement

Areas For Improvement - I was very clear about cleaning up the nails after the project, even before they started the job. There were a lot of nails I had to pick up after the job. There was also another part of the job, which was the insulation, and they were blowing in insulation. When I opened the attic door, I had a bunch of debris fall on me, because they didn't clean the area around the attic. I just wanted to go into the attic and a bunch of small wood pieces fell on me. It was a small mess on their side.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from beginning to end met and exceeded my expectations. Very attentive to details, went above and beyond, making sure everything was done correctly. A couple of misses, where he said the gutters would be installed and missed it, but they came back after a few days and fixed it. Very competent and good at what he does. He already has a bunch of business in the neighborhood.

Current Referrals

Current Referrals - I've already made a ton of introductions to them, so they've got many projects afterward from me.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner, Matthew, for his exceptional service. He's the guy I've been working with and has done a really good job with everything. Even small attention to detail, very detail oriented, also extra things which he didn't have to do for me, like removing solar panels. My project was much more involved than just the roof, with insulation and solar. He coordinated that all really well.

Response

787 Construction Dear Phillip O., we sincerely appreciate your comprehensive feedback regarding your experience with Owens Corning and 787 Construction. It's gratifying to hear that our team, particularly Matthew, delivered a level of service that not only met but surpassed your expectations. Your endorsement through numerous referrals is incredibly valuable to us. We take pride in our attention to detail and the quality of our workmanship, so it's rewarding to know these aspects stood out to you. The coordination of your complex project, involving roofing, insulation, and solar panel work, demonstrates our commitment to handling multifaceted jobs efficiently. While we're pleased with the overall positive outcome, we acknowledge the areas where we fell short. The issues with nail cleanup and attic debris are concerns we take seriously. We've taken note of these points and will use them to enhance our post-project protocols, ensuring a cleaner, safer environment for our clients. We also appreciate your understanding regarding the initial oversight with the gutter installation. Our swift resolution of this matter reflects our dedication to customer satisfaction and our ability to promptly address any discrepancies. Phillip O., your detailed feedback is invaluable in our continuous effort to refine our services. We're honored by your trust in Owens Corning and 787 Construction, and we look forward to maintaining the high standards you've come to expect from us in future projects, both for you and the neighbors you've kindly referred to us. Thank you for choosing our services and for taking the time to share your experience.

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